Posted 6 May
PlayStation Network Issues Update
We are aware of the issues with PSN Store. Here’s an update on the problem:
Wallet Top ups using Credit/Debit Cards
Some customers were unable to add funds to their account yesterday. If customers tried to top up their wallets multiple times yesterday they should wait a few hours from their last attempt before trying again. As we expect traffic on PlayStation Network to be extremely high over the coming days customers should try to make any purchases outside of peak hours if at all possible (off-peak hours: morning/early afternoon Western European time).
A small number of customers may have noticed PlayStation®Network transactions on their credit/debit card or their available credit limit reduced, but these top ups may not have been reflected in their PlayStation Network accounts. These transactions should be reversed within the next 24 hours.
Wallet Top ups using PSN Cards
Wallet top ups using PSN Cards should not have been affected by the problems yesterday. If any customer has had problems redeeming their PSN Cards please let us know.
Some customers are experiencing problems downloading or installing the Call of Duty add-on and have experienced error code 80029564. As customers have the option to download all 7 versions of the add-on they should identify which disc they have (disc ID can be found on the spine of the game’s case) and only download the appropriate version for their disc. Where the download or install failed customers should attempt to re-download and install during off-peak hours if possible (off-peak hours: morning/early afternoon Western Europe time)
We hope to resolve these issues soon and we apologise for the inconvenience.
Follow PlayStationEU on Twitter for regular updates on this problem.