Thank you for your patience while we work to resolve the current outage of PlayStation Network & Qriocity services. We don’t have an exact date to share at this moment as to when we will have the services turned on, but are working day and night to ensure it is as quickly as possible. We are currently working to send the following message via email to all of our registered account holders regarding a compromise of personal information as a result of this malicious attack on our servers, so please look for this information via email as well. Please note that we are as upset as you are regarding this attack and are going to proceed aggressively to track down those that are responsible.
Valued PlayStation Network/Qriocity Customer,
We have discovered that between April 17 and April 19, 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:
1) Temporarily turned off PlayStation Network and Qriocity services;
2) Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and
3) Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.
We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.
Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state/province, zip or postal code), country, email address, birthdate, PlayStation Network/Qriocity passwords and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence that credit card data was taken at this time, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, to be on the safe side we are advising you that your credit card number (excluding security code) and expiration date may also have been obtained.
For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security, tax identification or similar number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.
To protect against possible identity theft or other financial loss, we encourage you to remain vigilant to review your account statements and to monitor your credit or similar types of reports.
We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please check www.eu.playstation.com/psnoutage should you have any additional questions.
Sincerely,
Sony Network Entertainment and Sony Computer Entertainment Teams
Sony Network Entertainment Europe Limited (formerly known as PlayStation Network Europe Limited) is a subsidiary of Sony Computer Entertainment Europe Limited the data controller for PlayStation Network/Qriocity personal data.
Follow us on Twitter @PlayStationEU for live updates and read the FAQ at eu.playstation.com/psnoutage for further information.
Thank you for your patience.
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144 CommentsAdd Yours
101
Posted on 26 April, 2011 at 11:57 pm by Do-_One
[DELETED] they didnt know data was lost and they still don’t READ the statement before u say something THEY got a firm in to see if credit was lost [DELETED] some people are so thick
102
Posted on 26 April, 2011 at 11:59 pm by Clxmj
@94 Labreya:
I would of preferred to be told straight away, i’ve had money stoledn from my account before and i dont expect to go through it again. Nice move Sony, im gunna sound like every other [DELETED] but if i didn’t just buy another years PS+ Sub, i wouldn’t have to deal with your useless PSN.
103
Posted on 26 April, 2011 at 11:59 pm by Do-_One
THEY DIDNT KNOW DATA WAS LOST THEY GOT A FIRM IN TO ASSES READ THE STATEMENT BEFORE U TYPE
104
Posted on 27 April, 2011 at 12:01 am by lardteamaker
Ok but why then once they knew that the ps3 had been compromised months before this happened did sony not say
“Ok someones found a way into the whole system putting customers data at risk.” then to cover there own backsides release a press statement saying
“Due to the recent actions of individuals concerning the playstation and it’s online services. We have decided to take the PSN down to modify security and to protect our customers data from a very possible breach this may cause. While we regret doing this will inconvenience our customers for the next few days this is done. We feel that in the interest of security this is the best step to take.” Because even though Sony currently are not 100% sure on whether our bank details are compromised. Other credit infomation is. And thats the scary part. If this had of happened where i worked. I’d have been fired and possibly heavily fined aswell.
105
Posted on 27 April, 2011 at 12:05 am by Golwar
@ Do-_One
If there is the slight chance that valuable customer data got lost, you don’t wait for the final confirmation several days later – you inform the customers ASAP.
Sorry if that doesn’t fit into your brain (or Sony’s).
106
Posted on 27 April, 2011 at 12:05 am by Labreya
@ lardteamaker
We don’t know for sure if anyone wasn’t fired or if Sony won’t be fined.
Also, someone jailbreaking the frimware on their console isn’t reasonable grounds to assume all private info on our network is threatened. If it was, XBox Live would be down for good long before this.
107
Posted on 27 April, 2011 at 12:09 am by Paranoimia
Some of you really need to chill and read the link someone posted earlier:
http://forums.sarcasticgamer.com/showpost.php?p=645846& ;postcount=7
Those of you shouting “I’m buying an Xbox” do realise that this could just as easily have happened to Live, don’t you? Or any other network with public access, for that matter.
108
Posted on 27 April, 2011 at 12:18 am by lardteamaker
@Labreya i’d be very surprised if they aren’t
I was more thinking, you know after the jailbreak came out and the whole Geohotz thing where he said “I’ve found the front door keys to the ps3 but with using the jailbreak you can do this…………..” IMO thats when alarm bells should’ve have started. Maybe at the same time as them going after him.
As i say thats my opinion.
109
Posted on 27 April, 2011 at 12:19 am by AnimaOnline
I’m not really worried about what might happen to me to be honest. I keep a record of which email and password I use for each service making it easy to change them and the details I use for my PSN account aren’t really used for many other accounts. Also, the debit card for my account is an old one which I don’t use any more. It’s safe to that my personal details are very much safe. What I am worried about however is Sony. This is a PR nightmare which I wish Sony didn’t have to go through. My best of luck goes out to everyone at Sony and I hope this is the first and last time we see security concerns.
110
Posted on 27 April, 2011 at 12:21 am by procion
Scone, tea with cream and ciggy anyone? It’s comment 100 break time…
111
Posted on 27 April, 2011 at 12:27 am by SmoggyPhil
“THEY DIDNT KNOW DATA WAS LOST THEY GOT A FIRM IN TO ASSES”
They got a firm in to asses?
Sounds kinky.
112
Posted on 27 April, 2011 at 12:34 am by SlickShoes
Pretty gutted really, as someone who has been a fan of Sony for around 10 years now there is really nothing that can be said about this.
A colossal failure that could put the average joe looking to by a console off sony products for a long time.
Most people that post here know there games but to the man in the street reading this in the daily newspaper this would sway a decision easily on what console to purchase.
113
Posted on 27 April, 2011 at 12:46 am by ShadowDoGGG
Not had best of luck with Sony lately. LG thing which stopped PS3′s for a while. Now this.
114
Posted on 27 April, 2011 at 12:48 am by MasLegio
the sheer stupidity of fanboys (SDF) make me sick to my stomach
115
Posted on 27 April, 2011 at 12:49 am by procion
On a more serious note, How dare you SONY. Even your precious terms of agreement is not outside the law. One whole week spent shilly-shallying around with nary a word of warning to us, tho you knew since when? The 19th? No doubt wasted time spent with Lawyers tryin to cover yordelves. Do no hesitate to mitigate your lack of honour by immediately commiting hari-kari, with a blunt bamboo pole. I suppose I may as well restart my xbox live gold membership. Sloppy. You run this industry. You MAKE computer hardware. Surely you know enough about software to implement a decent security system before now, AND to have had systems in place to get psn running with new security in the event of all this. Sounds like it will be weeks more before we are on psn again. Happy birthday to me for tomorrow, without my m8s on psn to celebrate( SYSOSony
116
Posted on 27 April, 2011 at 12:50 am by Carl-G
What a bunch of moaning ***** most of you lot are :-/ Thanks for the info SONY. Hopefully soon PSN will be back to normal;)
117
Posted on 27 April, 2011 at 1:05 am by SunnyBoy
Very unfortunate this has happened, hope Sony finds the one who is responsible for all of this mess and is punished severly. Thanks for the update!
118
Posted on 27 April, 2011 at 1:08 am by Labreya
@ procion
They knew there was an intrusion on the nineteenth. They didn’t have concrete evidence about user data until today. At least learn the difference.
But go ahead. Restart your XBox Live subscription. Enjoy the service that got hacked in 2006 because of insecurities on Halo 2 services. I’m sure it’s perfectly safe. Air tight security, no doubt.
119
Posted on 27 April, 2011 at 1:17 am by Golwar
@ Labreya
Are you hired to repeat your remark all the time?
Since when is absolute evidence necessary? You warn your customers as soon as you recognize a possible loss of data.
Or what do you think might have a more negative impact? An early warning, that at the end turned out being unnecessary, or a late warning, that came after damage was already caused?
120
Posted on 27 April, 2011 at 1:27 am by Labreya
@ Golwar
I think what would have a higher negative impact would be telling people “The investigation is ongoing, but everything looks fine” and then turning around a week later after the investigation saying “Acctually, all your info has been stolen.”
Absolute evidence is important from a legal standpoint, especially if Sony are trying to track down the hackers.
I repeat my remark because I’m sick of idiots spouting total nonsense, and hope that maybe it’ll get through to people at some stage.
Also, if you had any doubts, it’s been what, a week? You could have canceled cards and changed passwords already, but people prefer to rely on the companies to babysit them, I guess.
121
Posted on 27 April, 2011 at 1:33 am by shooby337
Well this is an Epic F-up. Nice that my entire details, username and password have been given away. And possibly my credit card info but your not to sure on that (please note that last sentence was in a sarcastic voice which is hard to show in type!!!!)
Also I can only register one more ps3 system had previously bricked consoles. So if someone has my username and password they can take my last ps3 useage so I won;t be able to register my 2nd ps3 when I get it.
122
Posted on 27 April, 2011 at 1:40 am by Golwar
@ Labreya
Wrong all the way. Simpy drop in your warning the addition that loss of data hasn’t been verified yet. Everything solved.
And tracking down the hackers is absolutely not influenced by informing the customers to be aware. No idea why you make up such stuff.
And just FYI: I didn’t share my CC date with Sony and I use unique passwords. So I’m safe.
And yet I can recognize that Sony’s reaction is subpar.
123
Posted on 27 April, 2011 at 2:03 am by ShadowDoGGG
@Labreya
You have been causing loads of arguments all week. We all don’t want Sony to be adversely affected by this and you seem to be protecting them but the reality is Sony will probably suffer a lot from it.
It is up to Sony to make this up to existing customers and re-assure potential customers.
124
Posted on 27 April, 2011 at 3:26 am by Izorpo
so they – they as in whoever hacked the psn has our personal details, credit card numbers and pretty much stole whatever funds we had in our wallets – great – or has the missing funds from wallets been confirmed
also don’t you think at this point it would be most productive if the psn was turned back on so that we can change all our details – not that it will matter in the long run because not only do they have our names, addresses and birthday -that it easy to acquire other information and much easier to steal our identities – get passports, get our nhs numbers, in the US there social security numbers etc – so for the next few years – Sony customers not only have to worry about credit card fraud but identity fraud as well – F***ING GREAT
125
Posted on 27 April, 2011 at 3:55 am by divine1000
Cancelled my current debit/credit cards and arranged for new ones to be sent out. Probably being over-cautious, but then I’ve had my card details lifted before.
Not gonna be satisfied until I can access my PSN details though & change the details there.
I guess the sales from the PSN store will see a considerable drop after this incident. I’m not sure if I’ll be buying anything without a PSN card in the near future.
126
Posted on 27 April, 2011 at 4:14 am by antwerpo
This is utterly unacceptable! If my details might have been stolen I would like to know that straight away! Sony really messed it up big time. I will never trust Sony again! This was my last console from you guys and PSN is over for me! Not because you got hacked but because it took a week for you to come clean on what happened. This Japanese [DELETED] of keeping things secrets is really getting on my nerves!
127
Posted on 27 April, 2011 at 4:18 am by antwerpo
I hope they make us change our account names as well because if they have my personal details the can always obtain my password.
128
Posted on 27 April, 2011 at 4:49 am by ShadowDoGGG
Allow us to change our security question too!
129
Posted on 27 April, 2011 at 5:57 am by MohammedMK
Shame.
130
Posted on 27 April, 2011 at 6:15 am by NRX1000
I don’t think I’ve ever seen so much overreaction, ignorance and unfounded rubbish being spewed by the majority of the PSN community before.
The network hack I can deal with and I know Sony are doing everything in their power to sort things out, but the replies that have been posted in these “update” blog articles over the last few days actually make me feel ashamed to be part of the PSN community, and they are probably doing more damage to Sony than the hack has done. Any outsiders reading these update replies are just going to see a bunch of hysterical, ignorant kids, and won’t want anything to do PSN.
For the love of God, chill out and THINK before you click the submit button.
131
Posted on 27 April, 2011 at 7:49 am by dcjc25
Good job i didnt put my credit card details on PSN
What i do is buy £20 PSN points and redeem the code.
Easy as cake
132
Posted on 27 April, 2011 at 8:03 am by Do-_One
Here u go as you can see it just done happen to sony So to all u blaming sony your as bad as the hackers in my eyes. Here is a paragraph taken from daily mail today.
Earlier this month, US firm Epsilon, which manages data for companies including Barclaycard, Citigroup and hotel chain Marriott, confirmed that millions of email addresses had been stolen in an attack on its servers. However, the data stolen in this case was limited only to email addresses.
In March, online retailer Play.com warned that customer emails and some personal information had been stolen, though the company stressed that credit card details were safe. In January, cosmetics firm Lush admitted that credit card details belonging to some of its customers had been stolen in the run-up to Christmas. The company advised customers to contact their bank.
133
Posted on 27 April, 2011 at 8:26 am by Klart
This is plain terrible.
134
Posted on 27 April, 2011 at 9:41 am by FlipC
For all those arguing that Sony didn’t know consider:
The PSN was shutdown the morning of the 21st.
Just past 9am a minimum of 2 hours a tweet that has now been deleted tells us it’s down for maintenance.
A modified blog entry tells us they’re investigating the “Network outage”; except we know the cause as Sony told us in the tweet.
On the 23rd we are told that it was caused by an “external intrusion”
The next day we are told via the blog that they are “re-building [the] system”
On the night of the 26th we are told that accounts may have been compromised.
At the minimum on the 23rd we should have had some sort of statement along the lines of – There has been an external intrusion; we are unsure if accounts have been compromised including addresses and credit card information and therefore “for your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information.”.
We’d have been prepared and we’d have been ‘thanks for for the information; we’ll stay on guard’. Instead it just *seems* that Sony are only grudgingly passing out the minimum amount of information they have to.
Just not very well handled on the PR front.
135
Posted on 27 April, 2011 at 9:55 am by Onna76_NL
Thank god I’ve removed my Credit Card 3 weeks ago from PSN. Thank god I no longer use that password for other sites and thank god I don’t use that E-mail address other than for PSN. Its like my guts has been telling me this was bound to hoppen :O
I wish Sony good luck with getting both services back online, safe and secure and wish them strength because for them its a bigger hell than for those addictive sad people who can’t slaugther folks online ^x^
TAKE CARE SONY!!!
136
Posted on 27 April, 2011 at 9:55 am by Onna76_NL
hoppen = happen ^x^
137
Posted on 27 April, 2011 at 9:58 am by Onna76_NL
Some of you fellow sweethearts I’m gonna add as soon as PSN back online, okay?
138
Posted on 27 April, 2011 at 10:14 am by Golwar
@ Onna76_NL
Is that the next kind of attacks, that we have to expect?
Dutch friendship requests – the PSN horror never ends!
139
Posted on 27 April, 2011 at 10:25 am by Onna76_NL
Haha you’re a real joker Golwar
140
Posted on 27 April, 2011 at 10:28 am by Onna76_NL
Except there are only a few people out here being seriously supportive towards Sony so I bet the requests aren’t going to cause any damage to the PSN system haha
141
Posted on 27 April, 2011 at 11:01 am by hillsymcmlxxvi
I’ve already called my bank, and theya re aware of this issue, they have cancelled my card and issued me a new one, I suggest everyone do the same to prevent any fraudulent transactions on your accounts, also if my password has been published and changed…How the HELL am i gonna log in???!!!!! EPICFAIL Sony!!!!!!
142
Posted on 27 April, 2011 at 11:25 am by Onna76_NL
@141, calling Sony of cousre, what else?!
143
Posted on 25 May, 2011 at 7:21 am by dianabuckland
Complaint: YELLOW LIGHT OF DEATH Sony PS3 just stop working
Comments : URGENT AND DISGUSTING ***ADDITION *** THIS SHOULD HAVE BEEN A PRODUCT RECALL FAULT FIXED FREE OF CHARGE – YOU ARE DISGUSTING.
i will be going to the media about this ! I am furious – I spoke with Ben from Technical Support today who parroted off the excuse about the malfunctioning of the PS3 widespread global problem of just stopping – obviously this is a design flaw with the PS3 and you should be fixing it free of charge – FURIOUS that my son’s ps3 just stopped working and you have the gall to charge $250.00 to fix a problem that is obviously to do with the design or such of the ps3 – I have googled and noted that this is a widespread problem in different countries, so you can’t wriggle out of that one and blame all the people – I am not being held to ransome by you charging $250 to fix a fault with the ps3 so I will be going to the media and I shall never buy another SONY product for as long as I live and I will be spreading the word wherever I can about this disgrace. Shame on you SONY.
144
Posted on 26 May, 2011 at 1:07 am by iS3UD-
hi
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