Now that PlayStation Network is once again operational, a great many of you are once again enjoying playing games online. Of course, that’s only part of the Network’s offerings – and you’ve got some questions about how the downtime affected planned releases and online events. Here are answers to some of the more pressing queries:
Q: So what exactly is working right now?
A: Sign-in for PlayStation Network and Qriocity (including the resetting of passwords), online gameplay for PS3 and PSP, playback of rental video content on PS3 (if within rental period), Music Unlimited powered by Qriocity on PS3 (for current subscribers), access to services such as Mubi and Vidzone, “Friends” category on PS3 (including Friends List, Chat Functionality, Trophy Comparison, etc), and PlayStation Home.Q: I’m having trouble changing my password/I forgot which email I used on my account/I used a fake email to set up my account.
A: Visit eu.playstation.com/ps3psn for a set of tips on resetting your password. If you’ve gone through the process and are waiting for an email from us, please note that the very large number of requests has caused certain ISPs to slow the rate at which recipients get emails from us. Please be patient as the systems work through the backlog.Q: The PlayStation Store hasn’t updated since April 19th. When can I download digital games that were planned to be released since then?
A: To date, three Wednesday publishes were missed and rest assured that you won’t miss any of this great content. To catch up on the large amount of material, we’ll be publishing to the PlayStation Store multiple times per week once commerce functionality is restored. We will update the PlayStation.Blog with information on timing of the Store restoration, as well as the full list of new content as each publish occurs.Q: How will PlayStation Plus members be affected by the PSN downtime? A number of games/items were slated to go live or come down on April 26th.
A: We will be picking back up with the PlayStation Plus content calendar right where we left off, to ensure that you won’t miss out on anything.Q: Sucker Punch has indicated that they will extend the inFAMOUS 2 beta. Any details?
A: Sucker Punch is evaluating extending the inFAMOUS 2 beta, as well as expanding its scope. Stay tuned for more details here in the coming days.Q: Is anything special planned for the SOCOM: Special Forces multiplayer community?
A: Zipper will announce details on activities to re-engage fans of SOCOM: Special Forces who have patiently waited to play online.Q: How can I redeem the Welcome Back offer that was mentioned by Kazuo Hirai? What’s in it?
A: Hang tight – we’ll be announcing all the details soon.Q: When will the PlayStation.Blog start talking about games again?
A: Tomorrow! Thank you for bearing with us as our role changed over the past few weeks. James will be back tomorrow and will be talking games every day leading up to E3, which is just a few short weeks away.
If you’ve got a PSN-related question that remains to be answered, please ask below, and we’ll do our best to answer.
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535 CommentsAdd Yours
51
Posted on 16 May, 2011 at 5:37 pm by StealthyFox123
Iv read stuff on internet that PS3 PSN will be getting cross game chat and cross game video chat. Is this true?
Please actually answer the comments as your normally goodish at doing that
52
Posted on 16 May, 2011 at 5:38 pm by samuelcd1997
For the forth time I ask this, when will the Naughtydog forums be back online and working? They haven’t worked since PSN went down and as they are connected to PSN and you have to use your PSN account to log in, it must be connected.
I can’t get on them with my new password and neither can anyone else. Did you know of this and/or do you have any plans to try and fix them? It probably isn’t just the ND forums either.
Also thanks for getting psn back and im looking forward to the welcome back package!
53
Posted on 16 May, 2011 at 5:38 pm by DARREN200COOK
Whats the Welcome back package contents? btw PSN rocks
54
Posted on 16 May, 2011 at 5:38 pm by Bastila_Primo
Glad psn back up. I Just got one question now hopefully it will get answered since blog will be back to normal tomorrow. When is white knight chronicles 2 going to be released in europe?
55
Posted on 16 May, 2011 at 5:38 pm by kizzthewizz
can anyone answer my question :’(
56
Posted on 16 May, 2011 at 5:39 pm by i_m_c01
Thanks for the update,
I asked on the last thread but had no response to it which was ignorant to be honest. Apart from not being able to play online the main issue was that everyones details were stolen.
You have said there is no signs of anyones stolen info being used yet, but they would have to be pretty stupid to use the stolen data straight away. You gave the U.S customers identity theft protection for a year and said you’d do the same for Europe. I’m in the U.K and want the same offer, when will you tell us the full details of this offer?
Thanks for getting us back online.
Posted on 16 May, 2011 at 6:09 pm by Nick Caplin
We will be sharing information with you about this very soon. We have just been finalising the scheme, which I’m sure yo can understand is very complicated due to the different countries we look after. I can promise you that we are going to offer an ID protection scheme in the UK that you will be able to sign up to.
57
Posted on 16 May, 2011 at 5:39 pm by retropelaaja
omg omg omg what will the free games be !!?!?!!?
58
Posted on 16 May, 2011 at 5:40 pm by AWesker70
Great news! Truly glad to be online again, checking on my friends and playing together! Thanks!
59
Posted on 16 May, 2011 at 5:40 pm by Jedi_Amara
Before the PSN went down, there was a spring sale going on; will that sale be extended now so we can take advantage of those discounted prices?
60
Posted on 16 May, 2011 at 5:42 pm by Femostic
At long last, at least it was up before stated time of end of the month
61
Posted on 16 May, 2011 at 5:42 pm by waveset
Great to have PSN back up but please consider more than free 30 days for PS+ users. That seemed reasonable 2 weeks ago but not after 2x days.
62
Posted on 16 May, 2011 at 5:42 pm by xUzzymannnxD
Dear Playstation,
Question: How Can We Redeem our Mortal Kombat Online Passes because i really want to Play Mortal Kombat Online but the 2 day Trail finished and is the Playstation Store gonna be back up at before May 31st or after?
63
Posted on 16 May, 2011 at 5:43 pm by wouter_jeursen
i have a account on psn and i lost my password but if I want to sens a e-mail for a new password, comes a error and i dont rivive the mail. my account ist wou3ter.
64
Posted on 16 May, 2011 at 5:43 pm by racuster546
I only have one question to ask: I had over $20 or so in credit and I’m afraid it may be lost as a result of the attack. I have no way of telling if the credits are still there. What steps must I take should this be true. I also agree with other comments that giving affected members who credit card info and info in general were stolen, a month of free service just isn’t enough. I, myself, had to contact my bank and info them of what happen and was told to pay for their monitoring program for my checking, which is linked to my debit card. I feel 6 months to a year free service is in order.
65
Posted on 16 May, 2011 at 5:44 pm by maddog1
I am so glad to be back online with PSN, well done to all involved at Sony. And to all that went Xbox in the downtime “YOU SAD MUPPETS”.
Can’t wait for store to return. Well done Sony.
66
Posted on 16 May, 2011 at 5:44 pm by mc_BEERMAN
WHEN CAN WE GET ONTO THE STORE ??????????????????????
67
Posted on 16 May, 2011 at 5:44 pm by XPainkiller21
Good job for bringing PSN back online but what about the “Welcome back”
,i hope you won’t dissapoint us with the game list
68
Posted on 16 May, 2011 at 5:44 pm by ixYi
thanks Nick for the update. Restoration of PSN definitely has relieved PS3 owners. And everyone would be waiting for its full restoration which will be sooner, I believe.
Question:
I want to ask that will the Welcome Back offer covers any specific region or country? Or it is for every PS3 owner worldwide?
Hoping to have your reply sooner.
69
Posted on 16 May, 2011 at 5:45 pm by extermin8or_
You keep saying we’ll be hearing about the welcome pack soon and in traditional Sony fashion that soon keeps getting longer and longer :p so any idea on a time? then i can add 34 hours on lol and be happy xD
Posted on 16 May, 2011 at 6:14 pm by Nick Caplin
Every time I try and give a time, something changes and we end up missing the deadline. So I’m going to avoid that mistake this time. All I can say is that we’re almost there, so it wont be much longer.
70
Posted on 16 May, 2011 at 5:45 pm by Yestri
If I’d put my new Credit card number to your system – (I’ve reserved my OLD CC for safety)- now it’s safe for real?
Will Sony cover my costs regarding new credit card?
What about Redeem Codes? It looks like it works via PC browser. Will I receive my content on PS3 when i use Redeem Codes via PC(example for Mortal Kombat)??
71
Posted on 16 May, 2011 at 5:45 pm by GarryKE
I, for one, feel that a thank you is in order here for the updates concerning PSN/Qriociy services downtime and the events.
Sony done a damn lot more than any other company would do and it makes me happy I’m using a PS3 rather than Xbox. Welcome back package or not, I’m just happy to be back on PSN. <3
Hip! Hip!
72
Posted on 16 May, 2011 at 5:46 pm by sweat_treasure
Dear Nick & James.
I have a hotmail account and havent yet got the email. Out of frustration I have selcted forgotten password a few times and just got an error. 24 hours will be up in 30mins since the message said “an email has been sent to this account”. What happens then? Do I try again? I’m not sure it will work as at the moment all it says is error and gives an error code.
ADVICE please…….even if you say I have to wait a further 24 hours at least I will know.
Kind regards.
S.
73
Posted on 16 May, 2011 at 5:47 pm by DAVYDOG123
cant wait 4 ps store to come back
74
Posted on 16 May, 2011 at 5:47 pm by MrJasonShaw
That first comment should have also mentioned that I deleted my profile off my PS3 before the PSN went down. That’s why I have to reactivate my downloaded content.
75
Posted on 16 May, 2011 at 5:48 pm by hektor19
I had my PS3 repaired (YLOD) while the PSN was down. When I got it back I couldn’t play any of the games I had purchased through the PSN Store. I got a message saying that the contend had “timed out” and that I should “Set the time via Internet”, which of course I couldn’t do since the PSN was under maintenance. Will I be able to fix this issue now that the PSN is back on, and since I changed my account password? I have purchased LOTS of games from PSN Store, and wouldn’t even want to think that I will lose them!
76
Posted on 16 May, 2011 at 5:49 pm by Sm8ckhead
I was beginning to think that Sony were anonymous,what with the lack of information we weren’t receiving.
77
Posted on 16 May, 2011 at 5:49 pm by jangoice
my main playstation network account has been suspended for 2 months and i still haven’t been told why or for how long ( account is THESECRETGAMER13 )
78
Posted on 16 May, 2011 at 5:50 pm by Ythle
If my PSN+ runs out before the “Welcome back” starts, will I be counted as a “NON PSN+ user”? Thereafter not get extra PSN+ days for the time services has been unavailable?
Swenson
79
Posted on 16 May, 2011 at 5:51 pm by AlexWils1
I requested an email to change my password over 24 hours ago now and it still hasn’t come. Checked my junk, everything. Had to make a new account just to post… I understand the ISPs are being slow or whatever, but should it really take this long or have I done something wrong?
Posted on 16 May, 2011 at 6:16 pm by Nick Caplin
If it’s been longer than 24 ghours, I suggest you try again. Some ISPs are experiencing incredibly heavy traffic
80
Posted on 16 May, 2011 at 5:51 pm by I_M_A_L
Hi.One question- if the playstation store isn’t up by June 5th, can the Black ops escalation maps for ps3 be given to psn customers as part of the ‘welcome back’ program?
81
Posted on 16 May, 2011 at 5:51 pm by Mikal_Drey
hey hey
You keep talking about “phases” with phase 1 being getting back on line and getting passwords changed. . .
whats phase 2, 3, 4 . . . . etc and do you have a timetable of events ?
will you release this information ?
Posted on 16 May, 2011 at 6:17 pm by Nick Caplin
Phase two is getting the store back up and running. That is the next most important step.
82
Posted on 16 May, 2011 at 5:53 pm by aliosa
What about people like me, from countries which do not have a store.
Will we be getting something as Welcome Back, or are we gonna be left behind as before?
It would be nice to give us the opportunity to, at least, activate our online codes, which before the outage wasn’t possible because “Playstation Store isn’t available in your country/region”.
Oooh, and I totally forgot: Welcome Back from Romania!
83
Posted on 16 May, 2011 at 5:53 pm by Pacman_Ownage
I very much doubt anyone has asked “When will the Playstation Blog start talking about games again”
Let alone frequently
84
Posted on 16 May, 2011 at 5:53 pm by LovekillerX
Hey Sony! I want to know, when we can know that list of five, where we can choose from two games? And congratulations Sony! I’m glad because finally I can play online! Thank you Sony! Thank you! I will never leave PS3! It is the best console in the world! Good luck with restoring the system. I trust you Sony!!
85
Posted on 16 May, 2011 at 5:54 pm by bubbamancuso
Is the psn open in luxembourg???
Thanks.
86
Posted on 16 May, 2011 at 5:55 pm by ALIEN1978
hi james can we have a super mega 5 weeks worth of update especially with the fallout new vegas dlc which bethesda is releasing tomorrow
87
Posted on 16 May, 2011 at 5:55 pm by kizzthewizz
hi, could you please answer me this, i havent recieved my password reset email yet and my 24 hour time limit is almost up and im worried that if i dont get it before then i wont be able to reset my password because i accidently deleted it while trying to log in and send the password change requests on my ps3, and i do not remember my password, and i dont remember the D.O.B. of the account as i had to put in a fake one to make an account, so if you or anyone knows the answer to this could you please tell me ! thank you very much
88
Posted on 16 May, 2011 at 5:57 pm by fubar247
i had a little credit in my account before the shutdown. i checked it today and it says 0.00 in account?? how can i sort this out? and why isnt it showing.
89
Posted on 16 May, 2011 at 6:00 pm by Querdenker
Thank you for your hard work.
Are the servers which offer the game updates/patches (free & mandatory) tied to the PlayStation Store system? I’m still waiting for the update of the game BlazBlue: Continuum Shift.
Thanks again
90
Posted on 16 May, 2011 at 6:00 pm by aatreby
I’ve one concern, why you don’t ever have a specific date for any planned thing, why you always user “soon”, “very soon”, “few days” and so on. I want to know exactly when will the welcome back details be published, and I want to know exactly when the PSN store be up and running? Please I need a professional reply that reflects Sony’s image.
91
Posted on 16 May, 2011 at 6:00 pm by Caveman_107
Were trophies turned off at all during PSN outage?
Because I should have earned 1 for completing Dead Space: Ignition for completing ignition mode in less than 25 minutes (I did it in 12mins, but didn’t earn the trophy….)
92
Posted on 16 May, 2011 at 6:02 pm by bmate1990
To those whose countries don’t have access to the PS Store. If you want to change your password, don’t use the link provided in the e-mail Sony is sending out. It won’t let you change it, because the Store is not available for our region.
Instead, click on “Sign In” in the top right and use the password recovery. That’s how I got my password changed.
Also a question? What happens with the Welcome Back offer for users who live in countries that don’t have access to the Store?
Unfortunately I fear we will be pushed aside and forgotten since the “west” will get their compensation and will be all to happy to ignore those who won’t get compensated.
93
Posted on 16 May, 2011 at 6:02 pm by dsl278
Good to have you back, PSN… From now on, please play save and always use protection!
94
Posted on 16 May, 2011 at 6:02 pm by Svinfylking
Nice work getting PSN online again but something isn’t right any more. When I signed up for Playstation Plus I was promised that I could keep my copy of Little Big Planet. Now it says it will expire June 30.
95
Posted on 16 May, 2011 at 6:03 pm by Stinkinmushroom
+How about a vid of starhawk, that isn’t cut every 5 seconds to a new shot? I’d like to see a full game trough one person to get a better idea of how it plays. Thanks!
Also: Give us Patapon 3 lol ( been waiting to buy it cause i’m scared it’s gonna be free lol)
96
Posted on 16 May, 2011 at 6:03 pm by caltson
@Erob89: Since you must activate trough the Playstation Store, this is not possible until the Store will be re-launched. Patience is the key.
97
Posted on 16 May, 2011 at 6:04 pm by Lei22
OK as much as I want to have the Playstation Store back up and running so that I can buy things, I’m still happy PSN is back online and I’m able to talk to people I care about abroad. That would be enough for now. ^.^
98
Posted on 16 May, 2011 at 6:04 pm by ImperatorA3
A: We will be picking back up with the PlayStation Plus content calendar right where we left off, to ensure that you won’t miss out on anything.
NICE!
99
Posted on 16 May, 2011 at 6:05 pm by petesmudge
Well done to the playstation team, I imagine that must have been a collossal amount of work, i ‘m glad to be back online. Many thanks
100
Posted on 16 May, 2011 at 6:05 pm by wazza_10_mufc
thank you for the update sony looking forward to downloading some of that new stuff in the store
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