Posted 8 July

Update On PlayStation Plus Issues

I just wanted to let you know that we are aware of the problem that Welcome Back PlayStation Plus Users are having and are working to get this fixed ASAP. Currently, the Welcome Back offer is not expiring and so those that have purchased a full Plus membership are not able to access the full Plus content. This issue is the cause of many of the other problems you have reported here on the blog, such as new content not showing up in the Store as expected.

We are working on this problem now as a matter of priority and expect customers to see this fixed over the next few days.

Did you enjoy this?

Comments

210 Comments 22 Author replies
Show oldest first  
 
tapantaola 8 July, 2011 @ 3:31 pm   1

Hello,

may I ask why the following site is offline for more than 1 month?

https://store.playstation.com/login.gvm

Thanks

    James Thorpe 8 July, 2011 @ 3:47 pm    

    Hi, I am not sure but have asked the online guys and will let you know
    cheers

 
antikewl 8 July, 2011 @ 3:33 pm   2

I am an existing PS+ member and I can’t see Golden Axe either.

    James Thorpe 8 July, 2011 @ 3:50 pm    

    Hi, Golden Axe will be back up soon and you will be able to get it for free

 
MegaBonez 8 July, 2011 @ 3:37 pm   3

Thanks for the update, I’m glad things are being sorted :D

 
Talon-000-333 8 July, 2011 @ 3:39 pm   4

Will Spelunkers HD be back up as well?

    James Thorpe 8 July, 2011 @ 3:52 pm    

    Hey, Spelunkers will be up at the start of Aug as far as i know. I also know Ross is working hard to get us a good Plus day one discount so keep an eye out

 

Finally some official statement.

    James Thorpe 8 July, 2011 @ 3:49 pm    

    apologies for the delay but we have to make sure we get to the bottom of the technical problem before we announce it. Hopefully all fixed very soon for you

JolipinatorJG 8 July, 2011 @ 3:43 pm   6

in. Famous. 2.

 

Will we be able to Get Magic the gathering on PS+ Special too?
Special is already over, but this is the reason i couldnt get it on special.

    James Thorpe 8 July, 2011 @ 3:53 pm    

    If you downloaded Magic when it was available then you will still have access to it when your new Plus membership starts.

 
kool-chris93 8 July, 2011 @ 3:43 pm   8

What’s the issue? :S

EpicImmenseCurry 8 July, 2011 @ 3:44 pm   9

Not sure if this is the right place to ask but how come my Dissidia avatars aren’t showing up on this website and in my portable profile?

 
kool-chris93 8 July, 2011 @ 3:44 pm   10

Ignore that. Sorry :P

 
VictorAnalogy 8 July, 2011 @ 3:44 pm   11

Does that mean you’ll be doing a “Get Lost” package to remove all these unwanted “Welcome Back” Plus member hangers on? :D

Danlisa 8 July, 2011 @ 3:45 pm   12

Who actually controls the PSN system, AI or human technicians?

I’m sorry to be harsh but just lately, you are coming across as a little incompetent. :|

(aimed at SCE as a whole, not James)

    James Thorpe 8 July, 2011 @ 3:58 pm    

    Sorry you feel like that, These sort of issues are unfortunate but also unavoidable in many cases. The guys are working hard all through the wknd to make sure its fixed for you ASAP. i will investigate your avatar problem as not sure why this would happen.

Danlisa 8 July, 2011 @ 3:46 pm   13

Also, where’s my avatar?

    James Gallagher 8 July, 2011 @ 4:53 pm    

    Can I ask which avatar you are currently using and does it work on your console? I’ve been looking into this for a few days but it has been hard for us to identify and replicate the problem.

 
ftobloke 8 July, 2011 @ 3:46 pm   14

Actually, can you not fix it for a bit longer? Then I can try and get some more achievements on ‘Burnout Paradise’ before you take it off me again!

Ta :)

    James Thorpe 8 July, 2011 @ 3:59 pm    

    haha, make the most of it this wknd ;-) of course you don’t have to stop playing it if you take up one of the great Plus sign up offers this month ;-))

 
aKaSoG 8 July, 2011 @ 3:47 pm   15

@kool-chris93

i think its PS+ is not expireing for welcom back users.
Because of this, you cant get this months ps+ specials, as they are not available to WB users, even if you get full membership, since you will still be on WB package.

 
STUPID_DAD 8 July, 2011 @ 3:48 pm   16

So is australia meant to get legacy of kain or not?

 
SalmonCannon 8 July, 2011 @ 3:49 pm   17

So this would explain why Golden Axe is not on the store for me then, thank-you for letting us know that you are working on this problem, now all we need is another update saying “heres the rest of the 1st birthday ps+ content, sorry its late” :D

 
SalmonCannon 8 July, 2011 @ 3:52 pm   18

oh and i know this probably isnt the right place to put this, but any chance on the UK store getting Suikoden’s 1 + 2???? pretty pretty please (with sugar and cherries on top) :D

    James Thorpe 8 July, 2011 @ 4:16 pm    

    Hey, afraid I haven’t heard anything about this coming but I will pass on the request for you, cheers

 
PHILYPOT08 8 July, 2011 @ 3:52 pm   19

thank you for letting us no & hopefully get it fixed ASAP dose this include y the avatars anit showing up on the blog ive been asking bout it for couple of days plz reply thanks

 
MAp-MAp 8 July, 2011 @ 3:53 pm   20

Thanks for the heads up. I’m having this issue and appreciate you letting me know it has been spotted and being worked on.

 
Huono_peleis 8 July, 2011 @ 3:53 pm   21

“Thank You for Your patience.”

;)

 
JonnyPauz 8 July, 2011 @ 3:55 pm   22

Thank you for at least an acknowledgement of the issues, now lets hope you can fix it soon.

mh24185669 8 July, 2011 @ 3:59 pm   23

@2 cant you read james just said they are aware new titles are not showing! i do hope this page doesnt get filled up with idiots crying over same things. if you wont golden axe go buy sega classics. james please tell me why is it you never let people know first hand whats going on and wait till the 75+ million users get pretty cheesed off with you? not doing yourself any favours. no wonder sony losing shares and gaming fans, the only thing sony has shown this year is what robbing and unreliable company it is.

    James Thorpe 8 July, 2011 @ 4:25 pm    

    Apologies for the delay but as i’m sure you can appreciate, we need to make sure we get to the bottom of any technical problem internally before we communicate to you that we are fixing it. Hope you agree, that is more useful than just coming striaght on here and telling you its being fixed before we have all the info. Thanks

 
aKaSoG 8 July, 2011 @ 4:00 pm   24

Hi James

mis-communication there. I meant Magic 2012.
I want to buy it, as part of PS+ but was on WB packaged.

I saw on a previous reply where you said you should wait for 30 days to expire, before upgrading to PS+, but now i have R500 in my wallet, waiting for WB to expire, but the special is not on anymore.

So… what do i do???

 
Brodiesan 8 July, 2011 @ 4:03 pm   25

“Currently, the Welcome Back offer is not expiring and so those that have purchased a full Plus membership are not able to access the full Plus content.”

Hi James. Can you explain the above? So, someone who is not a Welcome Back member, someone who is actually a paid member (and has been from day one) in other words, can’t access content because the content Welcome Back members (who were gifted the service for a month because of the recent downtime) are entitled to isn’t expiring. Is that right?

Let me see if I have this right: Content that should be expiring for people who haven’t paid is affecting content for people who have paid?

I’m not trying to be smart, but have I got that right?

    James Thorpe 8 July, 2011 @ 4:54 pm    

    Hi, if you are a paid plus member then you should be able to access all the current Plus content (apart from Golden Axe, which will be back up very soon). The problem is just for those that had the welcome back Plus membership. Cheers

Blackinwoman 8 July, 2011 @ 4:06 pm   26

Hello James
When SegaRallyArcade will be available in Russian PSN store ?
http://yfrog.com/kfu8eij

mh24185669 8 July, 2011 @ 4:08 pm   27

@20 nothing had been spotted, thousands of people had to complain. like dlc for gta customer support had no idea it was broken file but took peoples money for it and now had to issue refunds that took up to 2weeks, thats 2weeks in bank collecting interest!!

 
Spaulding 8 July, 2011 @ 4:10 pm   28

How about another free month of Plus?

 
AngelVsMadman 8 July, 2011 @ 4:17 pm   29

Is there something similar planed like the US Summer Sale?

 
STUPID_DAD 8 July, 2011 @ 4:21 pm   30

Hold on….sony put the plus stuff up not square

Australia is not getting the comp and now Australia is not getting legacy of kain……why am i paying for this service

Also jelly car2 is missing

Sony is really clueless on how to treat paying customers

James do YOU think this is fair treatment ?

mh24185669 8 July, 2011 @ 4:24 pm   31

james please tell me why is it you never let people know first hand whats going on and wait till the 75+ million users get pretty cheesed off with you? not doing yourself any favours. no wonder sony losing shares and gaming fans, the only thing sony has shown this year is what robbing and unreliable company it is.

 
STUPID_DAD 8 July, 2011 @ 4:24 pm   32

Legacy of kain is in the plus section yet i have to ask square if i. Can have my plus stuff that i paid sony for

Come on

Djvilas 8 July, 2011 @ 4:24 pm   33

Wheres the problem? :D

RedeyedRonin 8 July, 2011 @ 4:25 pm   34

yeah but what about the fact that even though it says GOLDEN AXE II on the PSN STORE
(and we were due GOLDEN AXE II) it is really just GOLDEN AXE the most bland of the series

kruzer 8 July, 2011 @ 4:32 pm   35

I think it’s disgusting that there was an expiration ate for the “Welcome back” program. I was affected as much as the next person and because I didn’t claim on time I don’t get to experience any of this content. What can be done about this?

Skookie30 8 July, 2011 @ 4:36 pm   36

today i‘m on “Be nice to SCEE day fix” so it‘s all getting sorted the Plus WB ppl will get they content once it expires yes.

let hope we get better treats later in the month 20th is the next update am i right. :|

RedeyedRonin 8 July, 2011 @ 4:39 pm   37

@kruzer
A) successfully build a working time machine
or
B) get on with your life cause all you missed were some old bargain bin games nobody cares abou

mh24185669 8 July, 2011 @ 4:46 pm   38

james it is far better to say you fixing error than nothing at all, think every1 would agree with me there @33 psn is still bugged it was rush fix to prevent losing more millions but im affraid sony has dug its own grave. you will all experience problems like this in future, obviously sony will deny this because it would lose them even more custom they are however still working on errors caused by outage. a time frame on 100% fix is imposible to say, they may not be able to do so and have to replace everything

mh24185669 8 July, 2011 @ 4:51 pm   39

james its better to say ya fixing error than nothing, everyone will agree @33 psn is still bugged it was rush fix to prevent losing more millions but im affraid sony has dug its own grave. you will all experience problems like this in future, obviously sony will deny this because it would lose them even more custom they are however still working on errors caused by outage. a time frame on 100% fix is imposible to say, they may not be able to do so and have to replace everything

 
Alienshade 8 July, 2011 @ 4:51 pm   40

My frend cant even buy a year of psn+. The buy button is gone Ha ha ha!

 
Lirion 8 July, 2011 @ 4:53 pm   41

You should also let whoever is in charge of the playstation.com site know that avatars that are purchased from the PS Store do not show, all you get is the grey default avatar as you can see with many posters here.

    James Gallagher 8 July, 2011 @ 4:56 pm    

    Working on that right now – can I ask which avatar you are currently using and if it is working on your console? Currently we are having problems replicating the issue ourselves so that would help.

    James Gallagher 8 July, 2011 @ 4:58 pm    

    Also, it would be good to know where you purchased the avatar and whether it was part of a Plus promotion or not.

 
bennyrafal 8 July, 2011 @ 4:53 pm   42

Hello James, indeed Golden Axe 2 is Golden Axe 1, Jelly car 2 is on now :) i can see that same as Legacy of Kain

btw. can you ask ppl that design dynamic themes to make some Kevin Butler PS3 Dynamic Theme? Silly idea but you know… funny things are funny^2 with that VP of Everything…

 

After the hack, and weeks and weeks of not having a store at all, we now have a failure again!
This comes over as highly amature.
I lost hope in everything Sony, sorry guys.
.
Oh, still waiting on that promissed id teft protection plan in my country.

 
DAVIE222 8 July, 2011 @ 4:56 pm   44

SOMEONE HELP!

WHERE HAS MY PS PLUS GONE!!!!!

ALL MY FRIENDS HAVE THERES!

PLEASE HELP!!!

 
biotec 8 July, 2011 @ 5:01 pm   45

Hey, thought I’d give u some info on the faulty avatars. My Gabranth won’t appear on the blog and my PSN friends can’t see it either. I bought it on the day it was released and have also purchased Cloud and he doesn’t work either.

mh24185669 8 July, 2011 @ 5:01 pm   46

@ottot couldnt agree more. protection plan is waste of money, are they say it could happen again?!

 
Lirion 8 July, 2011 @ 5:01 pm   47

@James: I’m using the Zidane Dissidia avatar. I changed to one of the avatars that comes with the XMB and it worked, I could see it when I logged on the website. Then I changed back to the Zidane avatar and I got the default grey guy again, I tried changing to other avatars I had purchased on the store and I got the same problem.

On the PS3 though everything works fine, the right avatar is showing so no problem there.

    James Gallagher 8 July, 2011 @ 5:10 pm    

    Hmm, thank for the response. It seems to be a problem with the Dissidia avatars but I’ve also noted the inFamous ones too. If anyone else has the problem and can describe it to us, that would help.

LINZPINZ 8 July, 2011 @ 5:03 pm   48

I know I may be a bit behind the times here so don’t shout at me but has the Welcome Back programme expired as I have only just been able to log-in again? I cannot see the Welcome Back banner on my PSP screen. Can anyone help?
Cheers

Thankyou for this update James. :)

 
Lirion 8 July, 2011 @ 5:04 pm   50

@James: Sorry for the dubble post, just saw your other reply. The Dissidia avatars was not part of Plus but it was the same with the Infamous 2 avatars that you can get now with Plus.

Load all