‘Heads-up’ PlayStation Store update, 30th January 2013

asdivh95 new sly cooper demo will be in the EU soon & when the ps4 is out i heard that sony will ban people from the EU trying to make a usa account thats what i heard

Any status on your Dokuro f-up?

You have my money. I have a demo version of the game I paid for.

I tried calling the stupid, expensive, crappy Sony support center and I got a long recorded message about the account breach that happened months ago. Yay?! Then it cut the line! The bloody rudeness…

I wrote an email to the equally inept mail support (after digging around for the actual contact info) I haven’t received an answer to my mail inquiry…

Sony, your support site is a joke! Your support is a joke. The people who handle the SCEE PSN store are a joke!

What happens now? It’s tiring yelling at a wall that doesn’t respond.

@ cowbanana
I phoned yesterday, It was the first they had heard of the problem. I told them the blog recommended asking for a refund and they took my details and told me they’d get back to me. Nothing yet and to be honest, I’m not hopeful, If they don’t contact me today, I’ll just phone and demand a refund I guess. It’s crazy that they expect us to phone for a mistake on Sony’s end and when we do, they make us wait anyway…

@Uncoolrichy ….. dude for 24 hrs you’ve been trying to annoy people that youre getting hitman today and not a single person cares, just go play your game and have fun …. i mean seriously you sound about 8 years old…. btw pre order games off ebay allways come up to 2 days before release date , i find it funny that you think your the 1st to play when some people in UK got this yesterday lol

CoolRichy008UK you heard wrong. Importing is not in anyway illegal, digital or otherwise! Sony would have to deal with all kinds of law suits if they banned paying customers who’ve done nothing wrong. If they really didn’t want people having multiple region accounts on their consoles, then it wouldn’t be an accessible feature on the console in the first place!

As for Dokuro, I called customer services yesterday, explained the situation, mentioned the blog and what not, sounded as though they were skeptical and didn’t believe me though…said they’ll be “getting in touch with me within 7 days”. It’s a load of bull. Paying customers being treated like lairs, meanwhile I don’t have access to something I payed for. Until Sony feels like letting me have it, of course. *Sigh*

Fellow Dokuro victims, it really ticks me off that we get treated like this. For me it’s not about the money or waiting on the game. It is about the way we’re getting ignored and the lack of communication on the matter. If I felt like I was being treated respectfully I wouldn’t be mad at all. But the treatment we’re receiving is making me furious.

After crap like this happening to me twice now, I am definitely never buying stuff day one anymore. I’ll wait and let other people be the guinea pig playthings for Sony’s ridiculously incompetent staff.

Bayonetta is a fun game, got it to play through to see if i want it for wii u.

bargain as well on disk it was only £3.99 nice one for having it on the Store.

will you be having any demos for last of us, tomb raider and aliens ?

Where is Chrono Trigger on the store?

@Cowbanana …… i hear you bro , i learnt the lesson about waiting a day or two after the whole LBP fiasco

No no Kuni will I’m sure be great, but the PSN price is, as usual, totally insane.

£50…? Seriously?

My Amazon pre-order for it is £32. Even if I walked into a physical retailer (if any still exist) I would pay £40 for it.

Whoever is setting these prices clearly has no interest in selling digital games. As a platform holder, you need to enforce pricing policies which show you value customers, instead of regarding them as idiots.

Is there any chance the Dynasty Warriors and Samurai Warriors ps 2 games will get available for the Netherlands?

@JAWAD ASHRAF

Are you going to grace us with your presence this fine day?

You/SCEE owe us some clarification on the Dokuro issue!

I tried the lame support options and I’ve gotten nowhere.

@cowbanana: Yeah, Nordisk Film, which handels the Sony support in the North usually takes a while to reply on mails. I just hope when they finally get to it that they’ll fix it, instead of saying they haven’t heard about it. I quoted Jawad’s reply and I also said in which post he posted it. Hopefully they’ll sort it out asap for all of us that was affected by this mess.

@cthulhu85

Yeah, I’m waiting on those slow-pokes to respond. I sent them a link to Jawad’s reply in this blog update.

It is simply unacceptable that nothing is being communicated to us here, so that we know they’re actively doing something to rectify the issue.

As I mentioned earlier, for me it is not about the money or waiting to play the game. I can live with that part. It is about the downright offensive way SCEE treats their customers when they are the ones who sold a faulty product. The snotty, corporate arrogance is unbelievable.

i prey orderd ni no kuni on psn ( same price store )
why when u get mi moni i onli have 5.9 gb to download ?
give ful download when u have paid like me then give unlock key on day 1 on 0000 hr contry time = no uk tim

if u pre order = ful game before the day i need to be abel to play when i come from mi work ath 6 morning not to wait all other gb to download .

so i contacted sony service support about the dokuro issue (via email, not calling them, i’m not that dump to waste money for an expensive phone call) they wrote me that i should delete dokuro from my vita, then download the demo from the psn store again and install it. after that i should download dokuro from my “download-list” to make it a full version. now guess what? it’s still a demo! Because the file in the psn store and the dokuro file in my download list are the same (both 364 MB)! seriously now i’m [CENSORED]!!!

how come every time i blink gta and red dead shoot up in price? had them in my checkout at the reduced prices then store froze sign back in and all prices changed?

Sony still has a very long way with online service.
1 = They must address pricing policy so severely digitally cheaper or at least as expensive.
2 = They put errors in the store, they have to fix + helping the people through psn or @ email.
3 = They need to understand that in these times people who have online wil not go to an expensive phone call.

4 = Predownload just fully integrated into 1 x for release, then at 00:00 local time on release day just key download (as one does that steam and other download service companies)

We are still waitng for oficial information regarding the rest of the Ni No Kuni files on PS Store for Pre-orders…

Luis_FFgamer

jes i also want to dowload rest nowh after 6020 mb
tomoro key dowload ath 00:00 hr belgium time

i see others already playing ( so we pre order need to wait longer ??? )

I have the exact same issua with Ni No Kuni…
C`mon, people! Give us answers, calm our minds.

Will it ever be possible for The Getaway and The Getaway 2 to come to the PSN store? Maybe you can put in a word about getting those 2 released, i’d love to play them again.

So, I take it that we won’t be hearing anything about a solution to the Dokuro mess today…

I hope those responsible are aware of how incredibly bad the service and communication regarding this issue has been.

If something this seemingly simple is such an insurmountable obstacle, it is no wonder Sony has been spiraling the drain, financially, for some time now. Something, somewhere, is completely broken within Sony corp.

So… what, you`re worrying about Dokuro only and not Ni No Kuni? *points finger* No!

Better call in Scotland Yard This investigation seems to be incredibly involved and in need of the brightest investigative minds.

Why can’t you refund people automatically, like you did when you messed up Little Big Planet Vita?

they have our money already, why should they worry. :/ I just hope I can play this thing tomorrow, been waiting for months for this. And I preordered this on a whim, never done that before. :/

So is it now safe to buy Dokuro???
Is the only issue now the problems the early buyers had?
Not checked the store yet but if it’s on there now, then surely it’s safe to buy it?

Hi all, I bought Dokuro yesterday in the evening and it was OK, so it is safe to buy it

Okay, so I just checked the store on my vita, and Dokuro no longer has the little red basket signifying that I’ve purchased the game, however no refund has been given! Clearly someone, somewhere in Sony knows there’s a problem and what the problem is, so just give us the refund and let us play the bloody game! Does this REALLY require further investigation?

Of course I had to be involved in this mess that is Dokuro. I was one of the people looking forward to the game for ages and wanted to be one of the first to get it. And then you have the cheek to have us call you and run after you for the mess that you made? Why do you also make those kind of stupid mistakes and why does it always have to take ages until it’s sorted?!

From now on, I won’t buy straight away until others say there are no problems.

Chrome-Hazard 232@ go to u dowload list of games dlc + rest

if u stil have game in downoad list = u stil have ( them need to remove the game from u acount , give back mony then redowload working one )buth them also want to see if u delete corupt version .

@Chrome-Hazard

You’re right! Now I can buy the game too, but still no refund. Omg, please refund us so that we can buy it straight away!

Al least they’re working on it, I have become more hopeful that it will be sorted a bit sooner than usual.

And it’s also still on my download list. But I’m guessing that’s the demo version now, they might have separated the demo version that we bought and not make the system think it’s the full version?

I want the game and I’m so impatient

oh well just as well Hitman HD Collection is delayed I can pick it up from a retail store tomorrow for £16.99 and I wont have to wait for it to download. Download versions should be cheaper than retail. SCEE get your act together.

Confirmed, little red shopping basket is gone for me as well. I can now buy the game the game again. For that to happen I obviously want my money back from Sony.

(The Dokuro “premium demo” is still in my download list)

anyone else getting service undergoing maintenance when they go on the store i ain’t but my brother is which is weird

I know u probably herd this millions of times but im waitin for final fantasy 10, 10-2 and 12 to come onto the ps store will they ever? I know square enix are busy with ARR:FFXIV atm but can some one from the company allow for them to be on the store? (Im not a big forum person so i rarely come on here) but can someone reply to this plz

Downloads Dora the explorer.i’m a happy panda

I pre-ordered Ni No Kuni on the Australian PSN and found it had was giving me a content error when I tried to run it last night. I’ve since read that the ‘official’ release date is 1/2/2013 (nice to finally know this btw) but lo and behold, I keep getting ‘This content is not available’ on the PSN. At least I can actually find it on there this morning!

Where is it? Will I still get my pre-order bonus considering that any Reference to my early download has completely evaporated from my account?

This is really crappy service considering I saw it for sale at JB-Hifi on the 30th but didn’t buy it because I had already pre-ordered on the PSN. Remind me again what the benefits of buying something on the PSN over retail are? It was also cheaper at retail.

This update is misleading. Ni No Kuni on PSN Store is INCOMPLETE. If you buy and install, it WON’T WORK.

Unhappy I can’t play Ni No Kuni. D;<

First and last time I preorder something on the store me thinks. Thanks anyway.

Hey Jawad hope you had a great week so far!

Why I don’t see Ni No Kuni free DLC? :/

I’m not a fan of the lack of confidence-inspiring updates on this. If I could be certain that I won’t be charged for this I would buy it retail.

Ni No Kuni is missing 16GB of data. We told you guys the pre order was messed up when there was only 6GB of data there but you didn’t listen

I NEED MI VERSION ASAP ! preorder means u are abel to play on release , i have mesage the game has not been instald corectly

give me other gb so i can play

Hmm, apparently I’m not the only one having issues with Ni No Kuni! I had no time to try it last night, but I just wanted to watch the opening video this morning before work and see if it works.

Well, apparently not!

Man, I was so looking forward to playing it this weekend! Hope you’ll be able to fix it soon! Thanks in advance!