‘Heads-up’ PlayStation Store update, 30th January 2013

Any idea when hitman hd collection is getting put in the store?

Can we have ANY news on what the hell is happening?! I had another opportunity to buy it retail so if Sony have screwed this up and I won’t be charged I will happily buy it and take control of my ability to game back.

Not a single word from Sony’s sucktastic non-support yet. Worst customer support I’ve experienced in a long time… I want my Dokuro refund, so I can buy the game (not a demo), again, and play it this weekend.

Can’t you get rid of those fools at Nordisk Film and hire some proper support instead? Or better yet, how about Sony just handled their own mega-failures automatically?!

Outsourcing support just shows how little you actually care…

If you google around all this issue for ni no kuni, the same happend for the launch in other regions, Eventually the other 16gb as a seperate file showed up in download management.

It sucks but patience is needed here.

Has anyone received a refund for Dokuro yet?

So the original Alien Breed is released next week for £6.49 with 12 exclusive levels…….count me in

Hopefully with enough sales Alien Breed 2: The Horror Continues & Alien Breed: Tower Assault will see a release too! Qwak & Superfrog anyone??

I miss the Amiga days!

Thanks for the update, Fred, much appreciated to hear that you’re working on it!

I can’t find slingshot dlc for xcom. Is it deleted from shop?

@cowbanana

not yet. still waiting for an answer from sony service “support”.

I do not understand when people ask you on the blog yesterday saying they want everything now that you dnot intervene, not a little disappointed in the way you work.
i demanding littel conpensation = mi richt if somting not work in mi contry, i want to play when i pay preorder on 00:00 hr morning i need key so i can play after i got home ath +- 6:30.

@Jawad

What about Dokuro? What is the status on this problem? Will we have a working version today as well?

Fix under way , wy them have quality check on games ?
maby u coperation need to chek quality what they place on the network( see if al works fine if peopel download ).

2 major foults in 1 update , psn = like syrim always ful of bugs .

Thank you for your reply, this is reassuring and will make me more patient as you get around everyone who is affected. Though I’m hoping we won’t have to wait too long as I’d like to start on the game

Can you tell us how the problem has been fixed? As in, Dokuro is still on my download history. Once we get refunded, will this version always remain on our DL list and once we buy the full version, it will be on a separate file? Is this how it will work?

Once again, thank you for informing us in a timely manner. That is all we ask while you work on fixing the problem.

Thank you for the update, Jawad. You see, this is what the reply should have been the moment you were aware of the error. Automatic refund is what consumers should expect and you should be able to communicate this the moment you realize that you have a PSN store mishap on your hands.

It is simply not good enough that you don’t have internal procedures in place to send a clear and timely message to your customers when you mess something up on your end.

does that mean that i can buy the game now again but will definitely get a refund?

Yes, you can buy the game again now!

But personally I will wait until I have the refund and see that the “premium demo” is gone from my download list.

I’ve gone through this once before with Little Big Planet Vita.

Now I’ve definitely learned to restrain myself when it comes to new PSN releases and wait just a little while longer until I see confirmations that everything is ok.

i think i’ll wait too

@jawad
will we get the refund to our credit card or will you just add the money as credit to our playstation account?

I assume that the refund will go to your Playstation account. At least that’s what happened the last time I was refunded for a broken product.

Jawad, I hope that you mean early this afternoon for Ni No Kuni, the fact the US store had this same problem last week tells me that you have no communication with them at all, which would have helped avoid this in the first place!

I bought the game on PSN this morning so I wouldn’t have to go to a shop, I’m really regretting that now!

Hitman HD Trilogy still isn’t on the store and it should have been up for hours. When is this being fixed? Can you at least reply to acknowledge the issue?

It’s nice to know something is being done now however something is seriously wrong when the issue was raised and nothing was done at the time.

Are Australians second or third class citizens in the eyes of Sony? It’s all very well that you’re getting this fixed your ‘this afternoon’ but my this afternoon was quite a number hours ago.

The lack of communication from when this was first raised is what irks me most. I raised this when I saw that the game had disappeared from the PSN, was no longer listed in my downloads or transactions, and flat out would not work. There were already others pointing out there was a problem when I posted too! There was no number or email address for Australia I could contact listed on the websites to find out what was happening that I could find. I feel like Sony doesn’t give a damn about Australian customers.

That I also don’t know what is happening with my pre-order remains a concern to me. Will it still go through? Will I be charged? Will I have to buy the game all over again? The simple act of needing to ask these questions illustrates the joke that PSN is in my eyes. Sony should be paying me to use their services!

Cont…

As a PS+ subscriber Sony is going to have to do some serious sucking up to get my money ever again because what this has shown me, aside from the fact that the Australian PSN is considered irrelevant to Sony, is that there is no benefit at all to purchasing a game on the PSN over retail. Not a single thing is better, especially when they can’t even figure out the simple act of providing content – what the PSN is all about.

Finally, it’s all well and good that it’s being worked on. How will the resolution be communicated to customers? Are we expected to sit here religiously refreshing the page for hours on end in the hope that a representative will post an update? Is there a twitter feed we should be subscribed to that will tell us (@Playstation AU is a marketing feed and completely useless to customers)? Can we just have some customer service? Please?

There is so much Sony could be doing but they aren’t and most likely won’t.

PS There’s a 1250 character limit for comments! Thanks for waiting until I post to tell me!

got a reply from sony service support. refund should be granted by the end of next week. like cowbanana said it will be added to your playstation account. i’ll wait til then…

End of next week?! Now, now Sony, don’t strain yourselves and fall over your own feet in the rush to help your customers!

I guess I’ll be playing… something not Dokuro this weekend.

Stay classy, Sony.

By the end of next week?! You’re saying this would take a week and half to sort a problem and get the money back?!

hi fred ore other
i have nowh 2 options = u give update on the problem ni no kuni
+ sony give use some littel conpensation in game ( + excuses but u already don lots of time ).

ore i go whith printed version of mi pre order to comision .

preorder = u play before the rest no ful day – ore more days after !

update also on same time , but stil need some littel conpensation in game .

available nowh

hi i would like to know why when my brother goes on the store it says undergoing maintenance for him but mine and everyone elses seems to be fine would appreciate the assistance

How many are there left as part of the store team? Because if I was in charge of a company where my employers would keep on messing basic things up, then I would not hesitate to kick them out.

We all make mistakes, sure. But mistake after mistake after mistake after mistake… that have been plaguing the SCEE store publishes for so long? Someone doesn’t seem to want to learn from their mistakes…

I hate to point out something but it seems InFamous 1 has a free Plus tag in the game trials section. And I don’t see any info regarding the first InFamous game marked free for Plus nor it was announced via IGC. I smell a glitch here.

Never mind, ignore my question. I found out that the game trial is free.

Can I please get a refund for samurai warriors 2 empires? I got an error message when i clicked confirm purchase. It cancelled the transaction but still took my money and every time I try again it says it’s not available! HELP!!!

Unfortunately you’re not quite there with Ni No Kuni and the Australian PSN.

Congratulations on getting to correctly appear on the Australian PSN, now could you please make it so that it is purchasable rather than saying ‘Not Available for Purchase’?

Hopefully I won’t have to wait for another day for this to be resolved.

I stand corrected, apparently I already own it… Not sure how that works…

Ok, I wish there were a better place for me to contact Sony about this…

1. PSN thinks I own the game and I cannot purchase it ‘again’
2. The game doesn’t appear anywhere in my downloads
3. There is no transaction for me spending the price of the game (which is $89.95 in Australia) in my transactions

For the love of god can this please be sorted?

Btw, I will accept receiving this game for free.

This would be a great opportunity for a Sony representative to say ‘We are looking at it’.

If it’s unclear, I cannot download the game.

Look, just forget it. I bought the game at retail. If I get charged by PSN I will raise no small amount of hell for everyone involved.

The service has been utterly uninspiring.

^^There is a better place to contact Sony about this, It’s called customer services. Which this isn’t, this is the blog and the people posting here have probably been informed that the problem is fixed and therefore aren’t checking the posts here any more.

If that was the case why didn’t they mention it? Why didn’t they give me the avenues through which I could get support.

It’s not good enough.

Lets get WARRIORS PS2 classic on the ps3 before my head explodes , come on guys n gals please

Anyone else still having trouble redeeming codes. Sony just told me that it was probably put in wrong, i know that is not true because i have put in the FULL CODE and it is for sure correct, im not pissed at sony or anything i just want to know if there is a problem with the update or something like that.

Hi, this is a question concerning Hitman HD Trilogy – how do you get access to the Hitman Sniper Challenge? Is there a download code to collect somewhere?

Does anyone know when the RE6 DLC’s are released? People have said the 4th of February and Capcom said ‘Will be released in Feb’

I can confirm that I have been refunded today and was able to buy the game and it is the legit one this time with trophies and everything *super happy* Thanks!