Latest Update for PSN/Qriocity Services

We sincerely regret that PlayStation Network and Qriocity services have been suspended, and we are working around the clock to bring them both back online. Our efforts to resolve this matter involve re-building our system to further strengthen our network infrastructure. Though this task is time-consuming, we decided it was worth the time necessary to provide the system with additional security.

We thank you for your patience to date and ask for a little more while we move towards completion of this project. We will continue to give you updates as they become available.

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113 Comments 0 Author replies
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killah_fury 24 April, 2011 @ 4:20 am   1

Keep up the good work James & Sony network team. Hope you get it fixed and resolved soon.

Dante_Zero 24 April, 2011 @ 4:25 am   2

thanks for a new update. please more of these updates more frequently. even if it’s nothing major to report.

2 quick questions.

If your rebuilding the system, are our account/trophys/purchases going to be the same when it come back on line?

will we need a firmware update?
p.s cross game chat would be perfect to implement in a system rebuild.

and way thanks for the update keep up the good work and i hope the authorities lock up those responsible for instigating this in the first place.

see you on PSN soon Mr Lovewhale. lol

almighty-slayer 24 April, 2011 @ 4:32 am   3

Thanks for keeping us updated James. Hopefully it’s back online soon

Thank you to James and to the teams at Sony for continuing the getting up of our psn up and running as it should be. The daily updates are appreciated and a sooner returned service with log in difficulties and problems unresolved will not cut the mustard with anyone . Problems need resolving in the here & now. Yes, I miss my games, & more importantly my friends & the extended psn family I have come to live with on a daily basis, but this Network MUST be made a safe & secure place for all off us to be able to enjoy it’s facilities. peace…

btw, sorry for bumping, but it’s my birthday on the 28th of april. Fingers (& Thumbs) double crossed that psn we be back up & on well before then. peace…)

Kartik21 24 April, 2011 @ 5:19 am   6

Its cool Sony.

kool-chris93 24 April, 2011 @ 6:00 am   7

Keep up the great work guys! I hope the network is up and running before my bday (29th April) and that you find those that are responsible for this 🙂

djreplay 24 April, 2011 @ 6:26 am   8

I need to sync my trophys.

Is it really necessary to do this during a FOUR DAY WEEKEND?! you can have the entire week when most people are busy, but during the holiday we want to play some friggin games!! ANYTIME but now, geez..

Huono_peleis 24 April, 2011 @ 7:18 am   10

“A source with close connections to Sony Computer Entertainment Europe reports that the attack to the PlayStation Network may be a bit deeper than originally reported by Sony. According to the source, who wishes to remain anonymous, the PSN sustained a LOIC attack (which created a denial-of-service attack) that damaged the server. There was also a concentrated attack on the PlayStation servers holding account information. In addition, “Admin Dev accounts were breached.”

As a result, “Sony then shut down the PSN and [is] currently in the process of restoring backups to new servers with new admin dev accounts.” The SCEE source said Japanese servers may be restored tomorrow while the U.S. and E.U. servers will likely be operational the following day. ”

Not good.

KylieDog 24 April, 2011 @ 7:30 am   11

Hey someone changed the blog to display the PSN as offline finally


matthangzhou 24 April, 2011 @ 7:38 am   12

@8, do you really? What would happen if you didn’t get to do that? Oh yeah, nothing.

Thanks for the updates, let’s hope this leads to a more reliable and faster network in the future!

deltaman-3 24 April, 2011 @ 8:17 am   13

keep up the good work sony….take your time.

Do-_One 24 April, 2011 @ 9:30 am   14

im all for paying a monthly sub or a yearly 1 so this dont happen again.

Times change things get harder to keep free and keep prices down and if it makes us have a better psn im all for it. even if u undercut XBL it still be better. In this climate with hackers and viruses i think u need to start charging for a safer better service to mke the PSN move forward in the online gaming department

Carnivius_Prime 24 April, 2011 @ 9:30 am   15

@9 Of course they have to do it now. They didn’t choose to be attacked now did they? Blame the timing on the idiots who caused this. Sony are having to do all this fixing up to strengthen the network and try to ensure it doesn’t happen again. If you can’t go one weekend without playing online (I’m sure you’ve got plenty single player games to keep you busy if you must game or even multiplayer ones you can play on the same console) then seriously you need professional help.

SlickShoes 24 April, 2011 @ 9:49 am   16

If it was that bad that rebuilding everything is necessary then can we get a rough estimate of days/weeks? We should also be told if our data is secure, I have credit card and other password/secret question information that I definitely to not want to lose!

As necessary as this is a lot of custom will be lost, this will no doubt cost Sony vast sums of money to fix but all the lost revenue from the store over a holiday weekend and the number of people that own both major consoles that this weekend decided to buy the Xbox version of a game because this was happening. Action must be taken against who ever caused this breach, if that does not happen then Sony will have to take the full blame for this themselves and so far they seem reluctant to do that.

Jaaay2k 24 April, 2011 @ 9:50 am   17

Our efforts to resolve this matter involve re-building our system to further strengthen our network infrastructure.


Chocobo115 24 April, 2011 @ 9:50 am   18

Keep the good work up, I’d help if I could. The only thing I askfor as a compensation is that everyone’s credit card information is sound and safe.

VitalogyPJ 24 April, 2011 @ 10:02 am   19

We do own an explanation on if are our accounts secure or not, I mean, our credit cards details and personal information, and please do not lie to us, we do know this was hackers job so we deserv to know if we have to call our credit card company and cancel the cards, accounts or whatever.

Stop ignoring this subject it’s way to serious and delicated to be ignored.

geddesmond2 24 April, 2011 @ 10:06 am   20

Well my patiance is worn out. It wouldn’t be as bad if we got an ETA of when it will be back up and running but instead we are greeted with 1 update on the situation a day all saying it will be back up Soon. Sony said soon on thursday and 4 days later they are still saying soon. Its really not good. I know loads of Pro PS3 supporters that are not so pro PS3 anymore.

Also what a lovely time to update your security. Pick a weekend when everyones off work and a weekend when 3 big games have released. Yeah kudos to you

bennyrafal 24 April, 2011 @ 10:17 am   21

Patience children, patience… only this can save us 🙂

@James Gallagher could you provide any info about our credit cards?

anyway thanks for info 🙂

And Sony still doesn’t tell anything about the safety of creditcard information for those who had that saved on their PSN account.

I’m so glad I didn’t trust Sony with my CC-information this shows why, they take our privacy as a joke…

cthulhu85 24 April, 2011 @ 10:20 am   23

@20: Would it make sense to delay the update of the security so that whoever hacked the servers could just go back in and hack them again? No. It’s not Sony’s fault that someone hacked their servers when easter kicked in. I don’t think Sony sat down and though “Hell! Let’s mess with our consumers. Let’s bring PSN down in Easter holidays to fix our security”

The more comments I read, the more I think it’s Anon that is behind it. Fact is they were going to find a way to hurt Sony (that didn’t affect the consumers), and they couldn’t find any easy way of doing it, so they just decided to hack without taking responsibility. It’s pretty much a win-win for Anon…

razordude 24 April, 2011 @ 10:22 am   24

As a matter of priority there should be:

– an official confirmation that there has been no loss of credit card information as a result of this breach
– an official statement regarding refunds for users who pay for subscription services which depend for their operation on PSN access (Lovefilm, Netflix, Mubi, Qriocity,, etc). I have spoken to support for these and they all claim that they are not liable as the outage is a Playstation issue.
– a rough indication of when this is likely to be back (mainly so people can decide whether to cancel subscriptions).
– a reassurance when the service is back that it is stable (the moment I sit down to watch a film on Lovefilm and get disconnected halfway through I will cancel the serive).

Sony have to realise that they have pitched the PS3 as an online media device and people are starting to use it as an alternative to cable, satellite, etc. You can’t charge for subscription services and then bring the service down with no notification and no information of service restoration or refunds.

blankedboy 24 April, 2011 @ 10:26 am   25

Well, from what I understand the PSN sustained a LOIC attack, which created a DDOS (denial-of-service attack) that damaged the Japanese servers. This was in conjunction with a concentrated attack on the PlayStation servers holding account information (credit card and personal info. In addition to this Admin Dev accounts were breached and compromised, as well.

They are having to roll-back and create new secure Admin Dev accounts.

But they really need to come out with some kind of statement relating to the security of our credit card and personal information now. It’s taken too long for them to give assurances in this area and with the severity of the attack this is starting to look really bad for Sony.

They just need to be honest and open with us.

geddesmond2 24 April, 2011 @ 10:36 am   26

You honestly think the security updates will stop further attacks??
Sony must have already had top security protecting their network and it still fell. If we are dealing with Anonymous Hackers. Some of them are very smart people that hacked through bank and government securities that have some of the best security in place to protect from intrusions. What makes you think security updates on PSN will stop those attacks.

I know Sony didn’t sit down and decide to take it down now but they did sit down and decide to remove Otheros which is the main cause of these attacks and now we have to pay for Sony removing features that came with the 600 euro PS3 I bought. I didn’t give a crap about the Otheros feature because I never used it. But I do use the PSN.

whoismilan 24 April, 2011 @ 11:03 am   27

I just realized that you can only get the GT5 birthday present if you’re logged on to PSN…. 🙁 🙁 🙁

cthulhu85 24 April, 2011 @ 11:06 am   28

@26: I do think atleast they are doing it for a reason, if it might not prevent the attacks, it might make it even more secure for personal information and such. If what they do is to ensure that we might have a better experience in these times then I don’t really understand the whining in it being offline. Let them do their job.

IMO, the whole OtherOS discussion is stupid. I haven’t had Linux on the PS3, but from what I’ve seen and heard it ran pretty lousy anyway. They just took that as an excuse, and stuck with it. I think this would’ve eventually happened anyway, even if OtherOS was enabled. They would’ve found some other excuse as to why they did what they did.


Its great that its all being sorted, but this is goping to be a headache for us too you know.

We wont lose trophies. There saved to the PS3 Trophy List, all we need to do is “Synch With Server” to updtae the PSN itself.

I think a firmware update will of course be needed, of course it will. An update to put the new systems or whatever the changes will be on our consoles.

Thank you for keeping us updated, I geniuenly thought you didnt care enough too.

strikkebil 24 April, 2011 @ 11:25 am   30

if youre rebuilding the system, please make it better and hopefully we wont have to manually sync trophies after this.


And people, for the love of God, do not worry bout your credit card details.

IF they were at risk, Sony would tell us, they would HAVE to by law.


Oh, and @30, it might have been that that prevents us from losing them now.

TheKillerSnowman 24 April, 2011 @ 11:27 am   33

more time to play Mortal Kombat offline

shooby337 24 April, 2011 @ 11:28 am   34

I hope that this is the last instance of PSN being attacked. And I hope that the culprits are castrated.


Why does it say at the top that the PSN is “on”?

At least keep this blog updated -.-

obiadekanobi1980 24 April, 2011 @ 11:40 am   36

sony should have had back ups in plan like a redundant system or somethimg like it. if this was sky or virgin tv(which by the way has a lot LESS customers than the 70m accounts that sony has) and i dont care if the system is free they decided to give it for free not us… them so they should be held accountable for the loss of our subscription based software 9.99 for lovefilm 9.99 for if ur US theres hulu netflix, the list goes on so sony u owe us something if not a nice discount off a game or a free wknd of plus also ppl saying that they would pay like the xbox ARE U INSANE this wouldnt secure the network against attacks if they want to screw things up the hackers always find a way in no matter how goo the security is so shut up about it before sony use this as an excuse to charge us thats why i went ps3 to play online for free not to pay 12p a day like xboxers do thats the whole principle that the ps3 was based on.

james u need to address your customers like me who are worried about our card details they may be only numbers to u guys but to us there our lives and u dont wanna screw that up otherwise it gonna cost u loads to compensate.

obiadekanobi1980 24 April, 2011 @ 11:44 am   37

also it sounds like they were waiting for an attack just to use it to upgrade there system if they had done this off there own back it would have been a pr disaster but this is the best excuse they had so they did it they dont care about our easter weekend when every 1 has new games instead of eggs and has days booked off this is an outrage


Well cheers for the update….. bet there is a few Sony bods earning some Easter Holiday overtime right now…. Cashback!!

Nows a good time to finsih your Blog Post about the PS1 Classics, cheer us up abit lol. Kinda glad in a way its down as i/we can concentrate more on the Single Player aspect of our games (Just picked up MK9) but still looking forward to it coming back online 🙂

Bovrillor 24 April, 2011 @ 11:58 am   40

A Blog update regarding the security of our personal details would be much appreciated right now.


WillPG1212 24 April, 2011 @ 12:01 pm   41

Raaaaaah… common man, I got Portal and Mortal Kombat day one, and i want to play COOP and VERSUS with my psn friends already dammit! 😛

Skydancerx 24 April, 2011 @ 12:11 pm   42

Still no Information about compromised User Data, CC Data, PSN Accounts. Really Bad!

VitalogyPJ 24 April, 2011 @ 12:15 pm   44

@40 that kind of behaviour shows us how compromised they might be with that subject.

It’s actually worrying me.


That’s odd? The blog states the PSN is on when earlier it said it was off.

extermin8or_ 24 April, 2011 @ 12:20 pm   46

the psn has been going on and off on the blog for days lol

strikkebil 24 April, 2011 @ 12:20 pm   47

how long will this take? is credit card information safe? we demand anwsers

Skydancerx 24 April, 2011 @ 12:27 pm   48

Whoa what a Bunch of §§!”$%& at Sony. Minutes ago i recieved a News Mail about Patapon 3 and a Voucher Code for a Free Helmet for an Charackter to Download on PSN. Hmmm…. which Network is down? LOL

somethingatt 24 April, 2011 @ 12:31 pm   49

Thanks for the update, sounds like a lot of security lessons have been learnt.


Sounds bad. Good luck SONY.

+ Go to HELL haters

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