PSN Update

I know you are waiting for additional information on when PlayStation Network and Qriocity services will be online. Unfortunately, I don’t have an update or timeframe to share at this point in time. As we previously noted, this is a time intensive process and we’re working to get them back online quickly. Will keep you updated with information as it becomes available. We once again thank you for your patience.

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132 Comments 0 Author replies
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JordanBlack68 25 April, 2011 @ 4:30 pm   1

Why is it taking so long

natsamson 25 April, 2011 @ 4:31 pm   2

I hope you guys can fix it by wednesday, im only at college tuesday and wednesday. Will we get the previous weeks Store Update this coming week if it is on, same goes for PS Home?

SlapnutzUK 25 April, 2011 @ 4:32 pm   3

Nice, an update to tell us there is no update.

I work for an IT solutions company and if this happened to one of my customers and I gave no time scale on when service would be resumed we would end up getting fined and loosing a contract.

Not only this but we still don’t know if our details personal and banking have been stolen? Surely after 5 days you must know what was and wasn’t affected?

VitalogyPJ 25 April, 2011 @ 4:35 pm   4

At this point, the time it’s taking doesn’t even bother me, on the other hand what do really bothers me is the lack of information specially when it comes to our (consumers) personal info like address, credit card details, you name it.

It’s getting old and annoying to read always the same thing in 4 different posts.

Hello! We know PSN is down and we also know already yu’re working hard (well, at least it’s what you say) and we know it might take a few but what we do want to know is:


Huono_peleis 25 April, 2011 @ 4:37 pm   5

These updates with zero information are insulting.

ArsenalMark 25 April, 2011 @ 4:38 pm   6

An update to update us that there is no update?

What is the point?

Pacman_Ownage 25 April, 2011 @ 4:41 pm   7

I found a copy of Halo for £3.


whiteboy38rams 25 April, 2011 @ 4:42 pm   8
this should make some people smile 🙂

ArsenalMark 25 April, 2011 @ 4:42 pm   9

Pacman_Ownage! Hi thar!

VitalogyPJ 25 April, 2011 @ 4:43 pm   10

@5 Exactly! Then they don’t like when we say they treat us like garbage. I mean, there’s already four blog posts all with the same thing in it » NOTHING! And the worst is, they don’t even bother to answer people so yeah I think too it’s insulting, after all aren’t we, consumers, who pay their salary when we buy things from them?


add cross game chat when you rebuild the system, and make looking at profiles and comparing trophies for faster

SteadiestShark 25 April, 2011 @ 4:46 pm   12

To be fair, an empty update is better than no update.

Pacman_Ownage 25 April, 2011 @ 4:46 pm   13

Oh hai dere.

I also found a odd sock.

The hunt is on to find his family ^-^

CozMick 25 April, 2011 @ 4:46 pm   14

I knew it, PSN is gonna be down for weeks. >:(

toxic-inferno 25 April, 2011 @ 4:49 pm   15

Look, there was a lot of whining that there hadn’t been any update for a while, and when there finally is one, you complain that there’s no new information! What do you expect them to tell you? They said they can’t tell when it will be back online; what else is there to say?

Also, if our personal details have been compromised, then it is Sony’s job to tell us. The fact that you haven’t been told means that as far as Sony know, your personal details are safe. Bear in mind that one of the first things Sony will have done after shutting everything down is a damage report, looking into various things, one of which is (seen as we have a contract with them regarding our personal details) their customers’ personal details, such as addresses and credit card details. If something was wrong, Sony would have probably contacted INDIVIDUALS, rather than coming onto a blog and saying “SOME OF YOUR DETAILS MAY HAVE BEEN STOLEN.” Saying that would do nobody any good. So if Sony have any reason to believe your details have been taken, they will contact you personally, as our contracts suggest.

(This is what I’m counting on anyway. This makes logical sense to me, however may not be accurate.)

ShadowDoGGG 25 April, 2011 @ 4:57 pm   16

This is taking far too long now. Got Portal 2 and Mortal Kombat to play. Not happy

obiadekanobi1980 25 April, 2011 @ 4:57 pm   17

this is [DELETED] the other companys are having a bumper easter weekend i bet because of this i hope sony learn from this and have lost a lot of money perhaps now they will treat us the consumer better in fear of attack again strike 3 and ur out sony!!!!!!!!!!!!

Pacman_Ownage 25 April, 2011 @ 5:05 pm   18

Update on the sock.

It has been safely returned to it’s home, and bundled in with his party.

There we go, something to pass the time.

and they call this a update talk about not making much sense
i think most ppl want 2 know some detail like was it hackers or did you guys Fup yourself

obriencfc 25 April, 2011 @ 5:09 pm   20

@16 same here. i have just played mortal kombats story while the psn is down but im dying to play portal 2 but wont be able to link my psn account with a steam account so ill have to wait. aaaarrrghhhh. hope its back on soon but i trust that sony will do a good job and this wont happen again. plus if they add new features while there at it that would make it worth the wait.

imajinetion 25 April, 2011 @ 5:10 pm   21

Latest Info: We have no Info. We’ll continue to post infos.


And to think, this all started because sony took out Linux from PS3s.

Only if sony had a second chance to make all this right?
Would they make the same mistake given the chance?



trutenprower 25 April, 2011 @ 5:13 pm   23

At least an update with no new info is better than not telling us anything for days. Hopefully you can get the severs fixed soon James.

And also I think if our personal and banking details were in danger they would tell us. Still it would be nice if it was mentioned that they were safe.

Do-_One 25 April, 2011 @ 5:13 pm   24

I understand your trying to update us. But look its been 5 days and my patience is wearing thin. If you were working day and night then you would know roughly where you were in times of weeks or days till you think completion. Its called man management u would know roughly how long something works with x amount of men on the job and add a couple of days or weeks on for problems.

Its the same with every sort of job im self employed with my own staff and its all about planning if i didn’t have a plan and time frame in place i wouldn’t be in business now. I myself and i know other people would have more time for you as a company if you were honest i would rather know if it was gonna take weeks rather than being kept in dark.


call it weird but i doubt that it’s Anonymous they are most likely blaming them for it.
the most likely thing is they Fup themselves considering sony is being so forthcoming and not telling us a damn thing…oohh well
atleast i don’t have any credit card info on it

VitalogyPJ 25 April, 2011 @ 5:15 pm   26

@15 Sorry to disapoint you but Sony doesn’t know logical sense, hell they don’t even know comon sense. That what you just said it’s just you believing and wanting things to be I for one don’t feel so optimistic, not with this lack of real information.

And honestly I rather don’t have them saying nothing at all than all these 4 posts full of nothing.

EmperorLawlight 25 April, 2011 @ 5:19 pm   27

What’s the point of this update? Get us some concrete info.

Sony Doesn’t Know Yet If Your Credit Card Number Was StolenSony has not yet determined if the personal information or credit card numbers of users on the still-offline Playstation Network have been stolen, according to a Sony spokesman.

Sony Computer Entertainment is conducting “thorough investigation” into the outage, Satoshi Fukuoka, a spokesman for Sony Computer Entertainment in Tokyo, told PC World.

Sony Computer Entertainment of America spokesman Patrick Seybold reiterated Fukuoka’s statement, confirming that Sony is still looking into whether credit card or other personal information were taken during the “external intrusion.”

Both declined to provide more information about the intrusion that led the company to take the global Playstation Network down last week. The network remains down as of Monday morning.


obriencfc 25 April, 2011 @ 5:27 pm   29

James Gallagher is a big wuss he leaves us these updates and doesnt reply to our comments. what a wimp. are you afraid to talk to us? lol

mailong 25 April, 2011 @ 5:38 pm   30

thanks for the update even if it is ‘nothing to report’ it is nice to feel as if we are kept in the loop even if we havent got a time frame.
fingers crossed its soon sorted out 🙂

ShoaibO 25 April, 2011 @ 5:39 pm   31

As us British kindly put it “balls”

StefNighthawk 25 April, 2011 @ 5:41 pm   32

The only thing I would like to know is whether they will extend the offers that are available until the 27th. There were some games I wanted but cannot buy them because of the outage.

ShadowDoGGG 25 April, 2011 @ 5:42 pm   33


I assume that it is actually done from someone at the top then migrated to US and EU blog at once

Labreya 25 April, 2011 @ 5:43 pm   34

I love how most of the comments complaining can be summed up as “WAAAAAAAAAAAAAAAAHHHHHHHHHHHHHHHHHH!!”.

Stop being so self entitled. Maybe stop blaming Sony for everything and start looking for the people who did this. Maybe take this as an opertune time to go through your backlog of games (If any) and play single player campaigns. Maybe understand that when massive multinational companies have a huge system failure across the board, THESE THINGS TAKE TIME and you can’t give out information due to legal reasons!

Personaly, I wouldn’t give any of you whiners information either. You don’t deserve to be in the know. You’d all just cry and post lies from random forum posts, stating that Sony is just evil, yet you’ll all run to the next console they release. You’ve been getting something for nothing for so long that you all took it for granted, and now your petty complaints are just spitting in Sony’s face.

ShadowDoGGG 25 April, 2011 @ 5:48 pm   35

@Labreya You guys annoy me more. Moaning about the people moaning.

Just get on with your own life and stop giving people life lessons.

Labreya 25 April, 2011 @ 5:54 pm   36

@ ShadowDoGGG

“Just get on with your own life”

Does your life revolve around Portal 2 and Mortal Kombat then?

If not, take some of your own advice and go do something else to pass the time rather than complaining a complete rebuild of a worldwide network is “takeing too long” for your likeing.

Chocobo115 25 April, 2011 @ 5:54 pm   37

@33 what about people moaning about people moaning about other people moaning?
Nah was joking there.

While you’re rebuilding the system, add a search option to the downloads list please.

Only a bit annoyed that I couldn’t add another 15 months of PS+ before PSN went down :/

ShadowhunterrX 25 April, 2011 @ 5:57 pm   38

Only want to hear -> Dont worry people the hackers didnt steal your account data or CC data.

Do-_One 25 April, 2011 @ 5:57 pm   39

@Labreya this is the 1st time ive moaned and i think going into the 6th day with out knowing anything gives anyone the right to have a moan. I agree maybe the 1st day or two moaning yes thats wrong but 6 days with out any news of credit card info being safe or if servers will be up before end of month is just wrong. i understand there might be an investigation ongoing but i think after nearly a week that investigation would be at its end now and news should start filtering out

shaolinsword 25 April, 2011 @ 6:00 pm   40

I am more bothered about the fact that I sent two emails to the tech support team over the weekend and both of them avoided my question and told me to ring an 0844 number for an answer

Huono_peleis 25 April, 2011 @ 6:01 pm   41

Sony is not re-building anything – they are still completely clueless what hit them. This is also the reason they still can’t give us any ETA. They have no idea what to fix.

extermin8or_ 25 April, 2011 @ 6:03 pm   42

meh im away so :p

ShadowDoGGG 25 April, 2011 @ 6:03 pm   43


That sounds about right. “What does this button do?” – KABOOM

NRX1000 25 April, 2011 @ 6:03 pm   44

The downtime isn’t a problem for me, the sun is still shining and the beer is still flowing, therefore I will be relaxing and taking a (probably much needed) break from the console. Personally I would prefer you took your time and got things right rather than rushing and increasing the chance of making a mistake somewhere along the line, but, I understand you must be losing a lot of money from this downtime so I guess its a difficult thing to balance.

PSN being down isn’t life threatening, and I very much doubt any of you are losing money because of the downtime, so please stop making such a fuss over this. Complaining is fine, moaning and ranting like spoilt infants is pointless.

Labreya 25 April, 2011 @ 6:03 pm   45

@ Do-_One

If there was a legal investigation attached to the intrusion, then no, the investgation team may not feel like they want to let news trickle out. If there had been credit card info lost then, as already stated, those individuals would be contacted by e-mail, and not just spouted on the blog. Has anyone recieved these e-mails? I doubt it, as every gameing blog on earth would be publishing that story.

Maybe they have no clue if servers will be up by the end of the month. We have no clue what damage, be it to hardware or software, has been done because of this incident. Sony may have to re-code and test sections of code for the network or rebuild portions of their server farms. what would you rather, to hear no news or to be told “Well, it’ll be up in a week maybe” only to be told six days later “Ooops, we were wrong. Add another week.”

NRX1000 25 April, 2011 @ 6:05 pm   46

And you know that for a fact because you work in one of Sony’s IT departments, right?

No, I didn’t think so.


@15 I expect them to state clearly and concisely what has been compromised and what has not. The Playstation network has many people’s credit card details. It has many people’s passwords, which human nature dictates that they will have used on other websites and services. It has people’s addresses.

1) If any of those things has been compromised then Sony needs to tell us right now so that people can take appropriate steps.

2) If Sony is confident that none of these things has been compromised, then again, Sony needs to say so right now, in order to allay people’s concerns.

3) If Sony is not sure whether these things have been compromised, then they need to say so right now so that people can be on their guard.

In fact, sod “right now”. Sony should have detailed the nature of the intrusion and the possible implications within minutes of it happening, not keep people in the dark for days.

This outage is merely embarrassing for Sony. But it could have real-world implications for real people, if there is any possibility that data has leaked.

fifeldor 25 April, 2011 @ 6:12 pm   48

James, I don’t know if you read the comments, but if you do could you please just consider this:

I like the idea of using the “cloudsaving” feature of PS+, and have online backups of my savefiles, however I am not interested at all in downloading free PLUS games every week or having weekly PLUS bargains, and moreover, I find it the 50 euros annual subscription fee to PLUS, quite expensive.

Since you started the concept of “cloudsaving” of PS3, could you consider creating a special PLUS subscription that revolves only around savefiles, and at a normal annual price (10 – 15 euros)?

Give it some thought.

Chocobo115 25 April, 2011 @ 6:18 pm   49 just passing thisalong, I haven’t seen anything unnormal with my card yet thoo, This just makes me despise hackers even more.

Labreya 25 April, 2011 @ 6:22 pm   50

@ BryceS

I know that Sony would want to say nothing until all this is over if everything is safe. I work in private security for an event management company, and part of our job is protocol for if systems containing personal info get compromised.

You say nothing until you’ve either established a breach or repaired the situation. If you establish a breach, you are legaly obliged to inform your customers, and even then only the ones who are affected. If the situation has not been rectified, you do not say anything as it could put you in a legaly compromising situation later.

For instance, what happens if Sony say “Everythings OK!” before they checked all the information, and then discovered someones information HAD been breached? If you factor in all the fake accounts people made for other regional stores, all the credit info that was just left lying on servers by users and the amount of purchases that happen EVERY DAY on PSN, then I wouldn’t be surprised if it took a few weeks to check everything.

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