We wanted to take this opportunity to clarify a point and answer one of the most frequently asked questions today.
There’s a difference in timing between when we identified there was an intrusion and when we learned of consumers’ data being compromised. We learned there was an intrusion 19th April and subsequently shut the services down. We then brought in outside experts to help us learn how the intrusion occurred and to conduct an investigation to determine the nature and scope of the incident. It was necessary to conduct several days of forensic analysis, and it took our experts until yesterday to understand the scope of the breach. We then shared that information with our consumers and announced it publicly yesterday evening.
For those who were looking there’s also an FAQ with some more on frequently asked questions
Thank you for your continued patience and support.
Update: Due to ongoing work to bring PSN back online there will be no scheduled content publish this week for PlayStation Store or PS Home. We will resume our scheduled publishing as we bring services online again.