PSN FAQ – Restoration Questions Answered

Now that PlayStation Network is once again operational, a great many of you are once again enjoying playing games online. Of course, that’s only part of the Network’s offerings – and you’ve got some questions about how the downtime affected planned releases and online events. Here are answers to some of the more pressing queries:

Q: So what exactly is working right now?
A: Sign-in for PlayStation Network and Qriocity (including the resetting of passwords), online gameplay for PS3 and PSP, playback of rental video content on PS3 (if within rental period), Music Unlimited powered by Qriocity on PS3 (for current subscribers), access to services such as Mubi and Vidzone, “Friends” category on PS3 (including Friends List, Chat Functionality, Trophy Comparison, etc), and PlayStation Home.

Q: I’m having trouble changing my password/I forgot which email I used on my account/I used a fake email to set up my account.
A: Visit eu.playstation.com/ps3psn for a set of tips on resetting your password. If you’ve gone through the process and are waiting for an email from us, please note that the very large number of requests has caused certain ISPs to slow the rate at which recipients get emails from us. Please be patient as the systems work through the backlog.

Q: The PlayStation Store hasn’t updated since April 19th. When can I download digital games that were planned to be released since then?
A: To date, three Wednesday publishes were missed and rest assured that you won’t miss any of this great content. To catch up on the large amount of material, we’ll be publishing to the PlayStation Store multiple times per week once commerce functionality is restored. We will update the PlayStation.Blog with information on timing of the Store restoration, as well as the full list of new content as each publish occurs.

Q: How will PlayStation Plus members be affected by the PSN downtime? A number of games/items were slated to go live or come down on April 26th.
A: We will be picking back up with the PlayStation Plus content calendar right where we left off, to ensure that you won’t miss out on anything.

Q: Sucker Punch has indicated that they will extend the inFAMOUS 2 beta. Any details?
A: Sucker Punch is evaluating extending the inFAMOUS 2 beta, as well as expanding its scope. Stay tuned for more details here in the coming days.

Q: Is anything special planned for the SOCOM: Special Forces multiplayer community?
A: Zipper will announce details on activities to re-engage fans of SOCOM: Special Forces who have patiently waited to play online.

Q: How can I redeem the Welcome Back offer that was mentioned by Kazuo Hirai? What’s in it?
A: Hang tight – we’ll be announcing all the details soon.

Q: When will the PlayStation.Blog start talking about games again?
A: Tomorrow! Thank you for bearing with us as our role changed over the past few weeks. James will be back tomorrow and will be talking games every day leading up to E3, which is just a few short weeks away.