Introducing your new PlayStation Store

If you have been a regular visitor to the PlayStation Store over the last two years, you will probably have noticed the various changes we have made. During that period we invited many people from the PlayStation community around the world to come and participate in focus groups and one-to-one user-testing sessions in order to help us understand what we were already doing well and, more importantly, where we could improve the PlayStation Store.

Thanks to the invaluable feedback and insight we gained from the community, we were able to make incremental improvements to the old store and, at the same time, develop a set of design principles which would help us create the all-new PlayStation Store that we’re launching later today.

whats new

So, what’s new? Almost everything! We’ve still got all the latest and greatest games and DLC for PlayStation 3, PS Vita and PSP. The biggest changes are to do with how you find the stuff you want. Whether you’re looking for the latest AAA release or a PSOne Classic, it’s now so much quicker and easier.

When you launch the new store from the XMB, the first thing you’ll see is the What’s New section which is, essentially, the store’s homepage. What you’ll find here is a mixture of the latest content to hit PlayStation Store that week.

Whats new - hero

The old store’s homepage was made up of a ‘mosaic’ of product images (or banners) which meant visitors to the store could see at a glance what was new or on offer. We wanted to keep this mosaic idea intact with the new store but really focus on making browsing through the great new content we have every week much more fun and visually immersive.

You told us that you wanted the PlayStation Store to be a much more HD experience and much more like the great PS3 games we all play and love. So, what we’ve tried to do is create a design where the products really are the stars of the store.

When you scroll through the What’s New ‘carousel’ (or any of our new ‘feature categories’ – more on these later), you’ll see what we call a ‘Hero’ on every page. As well as the Heroes, we’ve continued to use the mosaic idea, which you told us you liked, to display the rest of the content on the page. With the average TV screen being much larger and sharper these days, we’ve tried to make all of our featured product images as big, as sharp and as clear as possible so that we can deliver a store that feels like a truly HD experience.


You told us that you didn’t ever want to feel like you had reached a dead end anywhere while you are browsing. We’ve tried to address this in every area of the new store and, here at the end of the What’s New carousel, you can see that we provide ‘see all’ links to the different types of content you’ve been looking at so you don’t need to go back to the menu (if you don’t want to) to continue browsing.

As well as What’s New, you’ll find more of these new ‘feature categories’ with Heroes and HD product images throughout the store anywhere you see a ‘Latest’ or ‘Most Popular’ category ‘above the line’ in the menu. ‘Above the line’ is a concept you’ll see throughout the navigation and in search as well. It’s our way of indicating that something is ‘featured’. You can expect anything you see ‘above the line’ to be have some sort of featured presentation style like a carousel. Anything ‘below the line’, will be a much more familiar experience to regular users of the old PlayStation Store. So let’s have a look ‘below the line’.


Regular product categories should look pretty familiar in terms of their layout. What we’ve focused on here is making everything much clearer to browse and understand. We’ve made the product images bigger and we’ve provided the key information for each product right next to the image. So, now the title, price, content type and the platform the content is playable on are always displayed clearly.

Speaking of content types and platforms, you told us that when you’re browsing the PlayStation Store you don’t want to see PS3, PS Vita and PSP content all mixed together. So, we’ve created separate sections within the Games category dedicated to PS Vita and PSP. They’re easy to find and make browsing through content for those platforms much simpler. At the same time, it makes browsing for PS3 content, which is what most people are doing on the PlayStation Store on their PS3s, much easier.


When you do dive into one of the product categories you’ll see straight away that we’ve added two key features you told us you wanted: sorting and filtering. Now, in any category, you can filter the products being displayed in one of a number of different ways such as by price range, game feature (e.g., online multiplayer), accessory compatibility (3D TV, PS Move, PS Eye, etc.). As well as filtering, you can now sort alphabetically, by release date and by price.

Everything we’ve done to improve the browsing experience, both in feature categories using carousels and in product categories using grids with sorting and filtering, has been with the singular goal of helping you get to the kind of content you’re most interested in as quickly and as easily as possible.

But what if you’re looking for a specific title?


We’ve completely overhauled the search functionality from top to bottom. You told us that it took too long to perform a search and find what you wanted. So, we set ourselves an ambitious target: to design a search feature which would allow users to get to the content they were looking for without having to enter more than three or four characters.

We’ve replaced the on-screen keyboard with a ‘tumbler’ text input. You enter each letter by scrolling up and down through the list of characters. Each time you add a letter, you’ll notice two things: firstly, that the list of search results on the right-hand side is updated and, secondly, that the list of characters to choose from shrinks so that you can only select letters that will complete a title which contains that sequence of letters.

If you’re searching for LittleBigPlanet, for example, by the time you have input L-I-T using the Tumbler, you’ll see LittleBigPlanet appear ‘above the line’ in Top Results. Top Results will always show what people have been searching for most based on the characters you select. So, the more people who search L-I-T and then click on LittleBigPlanet, the higher that product will then appear in Top Results.

This is one of the many ways we’re trying to make PlayStation Store more dynamic and have it reflect what people are actually doing in the store. As people use the search more and more, so the search experience improves for everyone.

most popular top rated

Search is only one place in the store where what you do shapes the overall store experience for everyone. Whenever you purchase something, you can give it a star rating. Not only will your star rating be added to the overall rating displayed on the product page but it will also help drive the Top Rated chart in our Most Popular categories.

Star rating is not a new feature, but the fact that it now drives our Top Rated chart certainly is. Loads of you are using this feature already but, if you haven’t done so yet, get involved. Top Rated in Most Popular is your opportunity to tell other gamers what the best of the best is from your point of view.

Also in Most Popular, you’ll find the Top Downloads chart which, as the name suggests, shows you what the most downloaded products are that week.

product detail page

Speaking of products, let’s have a look at a product page and how it works. One of our biggest challenges was making sure that you could find all of the content related to one product as simply and easily as possible.

So, we have created a brand new product page which acts as a portal or hub for all of the content for a given title. As you can see on the LittleBigPlanet example above, at the top of the screen is the most important information for that product, such as playable platform, file size and release date, as well as the different ways you can get hold of it – whether that’s buying it, playing the demo, or even downloading a trial version you can play and then unlock later to turn it into the full game.

Further down, all of the add-ons, themes, avatars, and videos for that product are also displayed on this ‘parent page’ as we call it. You can scroll through all the content on the right-hand side like a web page or you can jump quickly between the different sections using the quick links on the left-hand side of the page. If you do click through to one of these related products, getting back to the ‘parent page’ is now easy.

product add-on page

You told us that, in the old store, pages for add-ons were difficult to find and that it was often hard to tell which content an add-on was for. In the new PlayStation Store, if you arrive at an add-on page via search, or via a category page for example, it should now always be clear which game that product relates to. At the top of the page, you’ll find that information in the title area. You’ll also find a (Game Page) tile which shows what the ‘parent product’ is and links straight back to it.

So there you have it, the all-new PlayStation Store. Easier to use, quicker to find the products you want and designed with your feedback in mind. But this is not the end. It’s just the beginning of a journey that will see PlayStation Store evolve over time. We’re planning to drop in new features and make updates every month or two based on the backlog of features we’ve already got lined up and on the feedback we get from you.

We couldn’t have produced what we have without your amazing input and feedback. We’re really proud of it and we hope you like it.

Did you enjoy this?


503 Comments 16 Author replies
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Well, this is a nice surprise….ok, maybe not so much of a surprise seeing as I’ve already seen this on TheSixthAxis, twitter, facebook, the PS forum, the US PS.Blog and even here in the comments and replies….but it’s nice non-the-less 😉

Seriously though, the store update looks great and was very much needed, can’t wait to try it out. It seems to have improved every aspect and the search facility and linked content are particularly pleasing.

I’m aware that the download list has not been changed yet but I implore you to update this soon. It is a real issue and is compounded by the now bountiful PS Plus; I don’t always have the time or space for every Plus game so I snag them in my download list for later and really need an easier way to see what I have available on there.


manutreble 17 October, 2012 @ 11:06 am   2

I really like this new ps store good work Sony it’s about it had an makeover tbh 😀

Fred Dutton 17 October, 2012 @ 11:06 am   3

Heads-up everyone. Elliott is extremely busy today making sure the new Store rolls out properly. However, he is planning to come on and answer any questions later this afternoon, so fire away. He’ll only be talking about Store functionality, and will have nothing to say about release date issues!

    Elliott Dumville 19 October, 2012 @ 10:15 am    

    Thanks Fred. And thanks to everyone for your patience. As you can imagine, it’s been a very busy couple of days for the team.

    Right, let’s get to answering some of your comments and questions!

almighty-slayer 17 October, 2012 @ 11:06 am   4

Seen nothing but really bad impressions so far on NeoGAF

the_ghost__NL 17 October, 2012 @ 11:07 am   5

Awesomeness how about adding that awesome search function into the download list . . .

    Elliott Dumville 19 October, 2012 @ 10:20 am    

    The download list is obviously something that a lot of people have been asking about. Particularly why it hasn’t changed.

    As I mentioned in the blog post, this release is just the beginning of the programme we have lined up for devloping the store in the future. We’ll be adding new features every month or two and a new Download List is one of many features that we’re working on for future releases.

mystic2405 17 October, 2012 @ 11:07 am   6

just tried it, don’t know what to make of it yet….

manutreble 17 October, 2012 @ 11:08 am   7



Has the download list been changed? If not, why not? It was the only truly “broken” aspect of the old store. Having to spend 5 minutes scrolling to the bottom is not good design!

almighty-slayer 17 October, 2012 @ 11:11 am   9

Apparently the new store takes 30 seconds just to start up, and is insanely slow once it’s started.

Also, it takes 5 steps to download a demo now:

– Add to cart
– View cart
– Checkout
– Confirm purchase
– Download

Good work.

    Fred Dutton 17 October, 2012 @ 1:22 pm    

    I can jump in and comment on this while we’re waiting for Elliott. The speed issue will improve drastically when the region-wide roll-out is complete. These are just launch day jitters. Sorry for any inconvenience – please be patient while the creases are ironed out.

    Elliott Dumville 19 October, 2012 @ 10:31 am    

    The very first time you launch the store after you’ve installed the new application, you can expect it to take up to 30 seconds to load as various jobs run for the first time in the background.

    Every time you launch the store from the XMB after that it will be much faster.

bitbydeath 17 October, 2012 @ 11:11 am   10

Looks great but is anyone else having trouble finding the new content? Previously all new content could be found under one menu but now it all seems broken up, is this intentional?

Carnivius_Prime 17 October, 2012 @ 11:11 am   11

Nice to see all related content like avatars and themes get linked from the parent product’s page. Is it still possible to having all products listed in one simple column? I don’t like big boxes of various sizes scattered everywhere and it’s one reason I ignore them on the old store and simply hurry into the main list.

And please, pleeeease sort out the Downloads list. I’ve had another hard drive problem this week so again I go to redownload well over a thousand items. Would be nice if it could tell you what you’ve already reinstalled back on your PS3 so you don’t waste time accidentally doing some of it again too cos it’s very easy to lose track with such a big list of items.


Looking good, make sure these are a priority next.

1. Download list – It need filters. I don’t was demo’s & beta’s i downloaded, DLC and so on. Filters! 🙂
2. Speed, speed and more speed. Make sure the new store is lightning fast and downloads are just as fast. With so much digital content, it’s so important.
3. Gifting feature – Let me gift items from the store to friends.
4. Web store – I want to be able to buy and browse the store from ANY device with a browser.


Any new features for the PS Plus section of the store? For example keep track of all the games from the instant collection I have downloaded even if they are no longer there? Sort of like My Personal Collection?

Just an idea

    Elliott Dumville 19 October, 2012 @ 10:37 am    

    That’s a nice idea zedmayer.

    PlayStation Plus is obviously a really important part of the store and you can expect there to be many more Plus-related features coming in the future.


Have you done anything with the Download List to stop it from being a completely useless and unintuitive collection of hundreds of demos and games and DLC bits from every platform?


No mention of the download list.

Did you fix it?

It was priority 1, over and above every single other thing in the Store, so it should have been fixed before any other change was even considered.

Xorhacker 17 October, 2012 @ 11:16 am   16

Looking good, it’s about time for an update on the store, glad you did it =]

EmperorLawlight 17 October, 2012 @ 11:16 am   17

Initial impressions are that the new store is very, very slow compared to the old one.

almighty-slayer 17 October, 2012 @ 11:17 am   18

They haven’t done anything with the download list, no

GraFGrizzli 17 October, 2012 @ 11:17 am   19

It’s useless to redesign Store when you can’t even bring whole content to Europe.
But it looks nice (even if you stole idea from Steam), hopeful it will be more functional, then old store.

kingofscotland 17 October, 2012 @ 11:18 am   20

I really like the look of it and think its a gazillion times better than the current store and look forward to trying it out for myself later today.

I’ve heard it is slower and my main gripe with the old one was how slow and unresponsive it is, however I won’t read too much into early reports until it’s fully rolled out and creases ironed out.

Good work and hope download list and web store are high priorities going forward

    Elliott Dumville 19 October, 2012 @ 11:11 am    

    Thanks kingofscotland.

    We know that speed and performance is top of users’ minds in any application they use. We’ve worked really hard to make sure that the new PlayStation Store lives up to people’s expectations.

    As Fred touched on earlier, we had a few “launch day jitters” as we were rolling out the first few countries but since then everything has been performing really nicely.

RebelYell0 17 October, 2012 @ 11:19 am   21

Great, looking forward to try it out!

Just one little hope for the future.. FILTERS in the Download List! :p

GraFGrizzli 17 October, 2012 @ 11:20 am   22

And download list is still as bad as before? So your users have to spent hours to find ”that one purchase” from 1000 items?
What’s idea behind this anyway? New xbox and wii will be released and Sony just want to look up to date or what? Then you need something more, than just a new look.


I hope these early reports of the store being slow are either false or simply due to it not being fully into its stride yet.

Navigation speed was a serious issue with the old store; having to wait for each page to respond before continuing. I really hope this is not still the case as that will unfortunately sour all the other improvements, and there are a lot of improvements.

Herwest299 17 October, 2012 @ 11:21 am   24

I like it but I think the search function is just horrible. It won’t even let you type in any keys after you type in a few as it automatically assumes what you want will appear on the right. I tried searching up avatars for a game and I can’t because of the search function and now must do it manually by scrolling down the avatars list.

Seems that many people read neogaf’s reports about the australian store experience. 😉

I’ll hold back my verdict till some time passed by. When there is something that new things have overabundant, than it is room for optimization. So I’m pretty sure that some tweaks will increase performance.

I like Erroneus suggestions btw. Gifting, library and web store are essentials. Others that I would require are age verification, wish lists, user reviews etc.

    Elliott Dumville 19 October, 2012 @ 11:40 am    

    Hi Gotwar,

    Hopefully you’ve had a chance to use the new store now and you’ve had a good experience. I agree with you, Erroneus’s suggestions are nice ones. After the new store has been rolled out to each country across the world, we’ll start work on the next update. I can’t comment on specifics yet but we’ve got a list of great features which we’ll be rolling out over the coming months that we’re really excited about.

    Age verification is an important topic which we take very seriously. In the same way as we did with the old store, we only let users see and purchase the content which is appropriate for their age group. So, for example, if you’re under 18, you’ll never be shown or allowed to purchase content which is 18 rated.

danielm1979 17 October, 2012 @ 11:23 am   26

Graphics and design are nice and all, but please focus on interface and speed! This is still too much fragmentation. Keep it simple!


“Cart”! RALMAO!


Gifting, web store and a more user friendly download list would be awesome..

I’m a bit surprised that no one in your focus groups seems to have mentioned that they’d like pricing to be more in line with other markets too…


I have to admit… this does look pretty damn awesome! Looking forward to it, what time is due to change?

    Elliott Dumville 19 October, 2012 @ 11:52 am    

    Thanks spikkle. We’re rolling out the store country by country. We’re alreay live in 25 countries now. We’ll be keeping the community updated as we roll out the rest.

CyDoNiA-UK 17 October, 2012 @ 11:27 am   30

Can you now also filter the “Previous Downloads” section? When I got my Vita I had to scroll through hundreds of previously downloaded PS3 items to find the Vita stuff I had already downloaded.

Also the Vita resets this list to the top every time you click to install something so it takes an age to find all your previous items you want.

Also stop placing white or bright coloured backgrounds behind the white text. 😉

CoolRichy008UK 17 October, 2012 @ 11:29 am   31

yes i agreee plz make the download list easy so we can find a game by putting in a search because some of us has got about 1133 downloads in history and i hope the dload list history will be easy to find and plz put a patch out for naughty bear panic in paradise its unplayable due to keeps freezing

bitbydeath 17 October, 2012 @ 11:31 am   32

It’s slow the first time you load it but after works faster than the previous store. Not experiencing any slow loading icons now unlike the previous version.


It all sounds good, can’t wait to try it out!


sony,you know for years now that people want from you to fix the DOWNLOAD LIST,but you still manage to release a new store without fixing it… i’m speechless 🙂

MordecaiHunter 17 October, 2012 @ 11:32 am   35

As long as it has the new Borderlands 2 DLC later this afternoon
tbh i couldn’t care less ^_^

willbillbill 17 October, 2012 @ 11:33 am   36

Heard somewhere that its a HTML5 based store so we should eventually be able to view and purchase on a computer too. The store will probably load slow the first time you head too it on ps3 but will load much faster next time as the store will be cached and will only need to update the new images and not the whole store again…or am I way off?

Bealinator 17 October, 2012 @ 11:33 am   37

I was sold on this new design last week, but this increased clarity over the changes has made me love it even more. I do think I’ll be exploring every nook and cranny of this new store tonight just for the fun of it, might also download a few things too to mark the occasion.

Now here’s a question: will this be the last ‘proper’ redesign of the PS Store on PS3, or will there be a few more revisions down the line? The Store just keeps on getting better and better with each revamp. The first one was pretty good but so basic these days when you look back on it. 2.0 is a very good layout and functionality, but it seems when it has been crammed with content that those icons just aren’t loading. Glad to see 3.0, at least we’ll see the icons!

Will it be possible for us to look at our download history in months and years? I’ve a hell of a lot of things on my list, absolutely painful to look through every single item till I find what I want.

    Elliott Dumville 19 October, 2012 @ 11:59 am    

    “Will this be the last ‘proper’ redesign of the PS Store on PS3, or will there be a few more revisions down the line?”

    Great question Bealinator. We’re committed to improving the store continually. This is definitely the first in a series of changes that PlayStation Store customers can expect in the coming months. What we wanted to do with this release was get the fundamentals right. From now on, it’s about evolving the new store by adding features and making other improvements.

    Exciting times ahead!


I like the new design but its slow and download stuff takes way too many steps.

mattledger 17 October, 2012 @ 11:34 am   39

All I really want from the new store is to have a regular update time each week, I hate knowing a game is coming but having to check throughout the day to see if it’s available yet.

KillaT2501 17 October, 2012 @ 11:35 am   40

Please sort the download list. It’s a depressing chore right now.

Scrolling through half a decade of demos and DLC is too dang long.

Finding multiple old downloads is even worse when I’ve found what I want to download the page reloads and the scrolling begins again.

Comments section / rating from with in the XMB would be awesome too.


LOVING the feature where all content for a given title is grouped under that titles “master” page.

Just hope SCEE sort the content properly into these sections, as past performance would suggest it will stop after the first month.

Sr_Livindeath 17 October, 2012 @ 11:35 am   42

This new playstation store reminds me a lot of xbox 360 market place and I hate xbox marketplace becouse is a mess, this new store feels like you threw all the new content into a bucket, and also is laggy. I really don’t like it, there was nothing wrong with the old one.

almighty-slayer 17 October, 2012 @ 11:38 am   43

@Mettledger we do have a regular update time. The store updates almost every week between 3 and 5pm. Almost without fail. Check at 5pm every week and 9 weeks out of 10 the update will be live.

LiquidSolid 17 October, 2012 @ 11:39 am   44

What I hate about it:
1) It’s SLOW. 30-40 seconds to load into, then ~5 secs to view each page.
2) To do anything requires a ridiculous number of button presses. Why not map functions to other buttons (square = cart, Start = Search).
3) The full latest list is hidden all the way to the right. Why? It makes no sense.
4) The download list is even WORSE than before because scrolling takes WAY longer.
5) Search takes forever to use because the letter input is awful. USB keyboards aren’t even supported.
6) It doesn’t even work at the moment. Trying to buy/put money on my account results in an error. Why would you possibly put it up if it still has these problems? I’d like to give you money for Unfinished Swan, Sony.

What I like about it:
1) Consolidating games and their related content (DLC, etc.) onto a single page. It’s something Steam has been doing for years and you’ve finally caught on. Good move.
2) Smart search. Good idea, bad implementation.
3) Organisation. It looks a bit tidier now.

In other words, it’s no good. Two steps forwards, ten steps backwards. Please hire some decent user interface designers.


Please answer this. In this new store design can people after purchasing a product write a mini review of what they think of it so it can help others in their purchase?


Borderlands 2 DLC is there now for me 😉 Downt have to wait for that…


Gotta say, I’m not feeling it – I’m sure it’ll grow on my but first impressions are that it looks nice but I think functionality has taken a hit. Also, the search is horrible, really really horrible… Sorry


Store looks really cool! 🙂

I’m just going to add my name to the growing list of “Please Update the ‘Download List'” requests… I’ve been using the store since forever, and finding anything in the almost 1700 items is a nightmare at best, especially since there is periodic ‘reshuffles’ of the items just to make a nightmare even worse.

Also, any idea when we will see this format or similar on the Vita Store?

Loving the changes, keep them coming (can’t wait for Vita PS Plus!)


The looks have definitely improved, hopefully the speed as well!


the last 30 mins with the new store has been the most frustrating experience i’ve had with PS for years, it failed to recognize i’m a plus member till i quit and reloaded, had 3 store crashes countless errors and now i cant add funds at all. tried on ps3, vita and on the SEN website with 3 different credit cards (all of which are valid with enough funds). all i wanted was unfinished swan and borderlands 2 dlc but only managed to download a couple of demos….. bring back the old store, at least it worked

    Fred Dutton 17 October, 2012 @ 1:25 pm    

    Sorry, the wallet issue (and the speed – see above) is being dealt with now. You should be able to add funds within the next two hours. Anyone visiting the Store for the first time should no longer experience this issue, as of now.

Hitomi_2008 17 October, 2012 @ 11:44 am   51

just got to use the new store & i think its truly horrific.

its slow, clunky, looks ugly, is hard to navigate, difficult to use, cluttered & is overall a mess.

from now on i’ll just be reading about whats been added online & only going into the this mess of a store when i know there is something i really want.

this is almost as bad as the mess known as the xbox dashboard!


The only things really bad about the old store were the download list, which hasn’t been touched, and having to actually go into an item to add it to your basket, rather than just pressing triangle, and then having to endure the long delay once you came out of it. Plus I don’t see how this will fix the massive delays in content we have been having? UK should be removed from eu zone so we don’t suffer delays due to other countries restrictions.

titanssoul 17 October, 2012 @ 11:44 am   53

Wow! It looks really cool!


Wow, the new layout looks very nice 🙂


I wrote about it last week, but give us download list filter, it’s hard to find anything right now 🙂

r_o_s_s_7_7 17 October, 2012 @ 11:47 am   56

All we need now is the ability to browse the store on the internet. Really poor we can only view it through our devices.


Oh and, some of the interface ‘select’ sounds are quite annoying.

Falcon1991 17 October, 2012 @ 11:48 am   58

It looks OK.

Pished off about no download list change & no changes to the disgusting retail release prices.

I bet the selected picked were the Sony fanboys who dismiss anything bad at all.

Skookie30 17 October, 2012 @ 11:48 am   59

# Bye bye blue everyone will miss you bye bye blue…….#

we will miss the blue store, anyhows i did think it will be slower i said my fears in the other post.

there is a old saying if it’s no broken don’t fix it, we had a web browser store on day 1 when Ps3 was release they got rid of it because it was crap the httml5 is a web browser so basically they going backwards.

it’s begger belief that ppl want a fix at a expanse of low speed times the new store is a clutter feast for the eyes with ADS as big right in your faces with slow loading times hell the httml5 on Ps3 browser is painfully slow.

but the only thing positive i like is the wording added features over the months the download list will be 1 of them, Im taking bets will a universal store be up and running by/at christmas because if the vid store is merge within 1 section and not into a 2 section of the store on the old one.

but i shall try it out because i got no choice.

the other reason muti region doesn’t work shuhei is the leaks australia and new zealand had it 1st so a rouge region within a region SCEE outdone others you okay with that?

    Elliott Dumville 19 October, 2012 @ 12:25 pm    

    Hi Skookie30,

    Thanks for the feedback. Unfortunately there were some technical issues when we rolled out to the UK which is why we had to roll back to the old store temporarily.

    The slow load speed you experienced was symptomatic of the issues we were dealing with at the time. We’ve rolled out successfully in 25 countries now and the Store is performing really well and much more in line with what you would expect. When we roll out in the UK I think you’ll be very pleased with the improvement.

almighty-slayer 17 October, 2012 @ 11:56 am   60

@Falcon Price is up to publisher, nothing to do with Sony. Sony’s game prices are better than most of the other publishers.

BurnOutBrighter 17 October, 2012 @ 11:57 am   61

All I wanted to do was try the PSASBR beta…

– Add to cart
– View cart
– Checkout
– Confirm purchase
– Download
– Download in background

You’ve got to be kidding me.

All I want is a list of the new stuff on the store, but now it’s split into five different categories, so I have to trawl each of them to see everything – PSN games, demos, DLC, etc. I keep diving into new screens filled with rectangles that I forget which category I’m in in the first place.

It looks nice, but it’s a UI disaster. I think they’re hoping you catch yourself browsing through the mess and find something cool to buy, but then buying something is such a pain that you won’t even bother.

Awful. Just awful.

Catkiller1 17 October, 2012 @ 11:57 am   62

The filters are a fantastic idea & i’m pleased that this has been added. Good to see the search function has been updated too.

Why is there no mention of Paypal as a payment option? Is that US only?

    Elliott Dumville 19 October, 2012 @ 3:47 pm    

    Hi Catkiller1,

    Since we started the rollout of the new stores, we have been offering customers in 13 countries the opportunity to top up their wallets using PayPal via the Sony Entertainment Network website. All you have to do is log in with your SEN account details and then follow the instructions that can be found here:

    Over the coming months we’re hoping to make PayPal available in more countries across the region as well as other alternate payment methods in specific territories.

CrazySasquatch- 17 October, 2012 @ 11:57 am   63

Can’t wait for this. Its been needed for way to long. Please say you have a search bar in the download list? Is it out already as i keep refreshing my store page but its the old one. 🙁

AndyBeans 17 October, 2012 @ 11:58 am   64

Are you kidding me? All this mention of focus groups and surveying our opinion and SORTING THE DOWNLOAD LIST never seemed to be a priority?

I was really looking forward to seeing what you guys have been doing but all it seems to be is a reskin and bringing the searching facility into this century. What a wasted oportunity, what a waste of all of our time. Next time don’t bother building up our expectations that you’re listening to our opinions and just do whatever pointless reskin you want without bothering to ask, as you have been doing for the last 5 years.

Catkiller1 17 October, 2012 @ 11:58 am   65

Also there needs to be an update with filters added to our downloads section within our Account. Would be nice to filter content for PLUS, PS1, PS3, DLC etc.

Raziel-chan 17 October, 2012 @ 12:01 pm   66

So, I guess this is only for the Playstation Store on PS3? Since when browsing it on my Vita, it still looks the same…

And, dammit, fix the download list already! I don’t have that many items on it, but it’s already getting annoying to download stuff off of it, especially since the Vita resets it to the top position each time you download something.



It’s not working here, Hopefully it’s too early, but when I try to access it says I have to download a update, when I tries to download it just fails…


You told us….

Not what I’m reading on the blog for 2 years.
We wanted the Download list fixed; but it’s not.
We wanted quicker downloads; no word about that.
We wanted quicker manouvering in the shop; it’s slow guys.
We wanted the store to update every day and content added on thuesday like the US.
We wanted the store not to be broken (lets hope that one is fixed).
And I wanted to listen to my music while browsing the store, but it doesn’t.
How silly is this update? Can you please sack SCUK.


Works fine for me!

AndyBeans 17 October, 2012 @ 12:06 pm   70

Of the 67 comments I can see, 26 of them (38%) mention the DOWNLOAD LIST. How can you blather on about asking our opinions when you’ve obviously ignored almost 40% of us? This has been a total waste!

Random127 17 October, 2012 @ 12:09 pm   71

A lot of the comments seem to imply the new store is active with comments based on how its slow and has addition steps added to download anything. But when I load up all I see is the old store?

Add me as someone who feels the download list needs a major overhaul.

    Fred Dutton 17 October, 2012 @ 12:10 pm    

    The new Store is rolling out across the region throughout the day. It will be up where you are sometime this afternoon.


Love the new features but the load times are disappointing including start up time. And there’s to many confirmation messages and steps to purchase/download stuff. Especially with FREE stuff you shouldn’t have to go through the add funds bit.

Nistelroy78 17 October, 2012 @ 12:11 pm   73

I Seem to have problems with adding money it just say Error Occured, and sometimes with a error message 56 …

DAVIE222-PSVita 17 October, 2012 @ 12:11 pm   74

Will the PlayStation Store Icon have a new look too?

bmate_1990 17 October, 2012 @ 12:12 pm   75

Might there be any plans to introduce the Store to new territories, like maybe all EU member states?

DAVIE222-PSVita 17 October, 2012 @ 12:12 pm   76




All those comments I’m reading make me glad my country is on Sony’s “maybe later, I dunno” list. Still waiting for PlayStation Mobile though, that was one of the reasons I threw coins at PS Vita and started learning how to make things on it.

Skookie30 17 October, 2012 @ 12:14 pm   78

Hmm intrestiing norway says they got it, it look like sony are rolling out the new store region by region in SCEE so UK region hasn’t got it so wait till it lands

on a funny not SCEA get the new store next week 23rd of october so basically we outdone SCEA getting thing 1st. lol 😀

Notlaw1976 17 October, 2012 @ 12:17 pm   79

What time does the store update go live with the new look and this week’s new content?

Off work and itching to get something new…

@AndyBeans wrote:

“Are you kidding me? All this mention of focus groups and surveying our opinion and SORTING THE DOWNLOAD LIST never seemed to be a priority?”

Quoted for truth +1


Ignoring the inevitable “I hate this because it’s different” comments, there are two main points being raised over and over again here.

1 – The download list. I know you are aware of this and that it is intended to be improved in a future update so perhaps adding this information into the blog post will help so at least people can see that you are working on it.

2 – The speed of the store. Could someone from Sony advise whether you expect this to improve once the rollout is complete or if the initial speeds are representative of the experience of this new store?


Phoenixfire90 17 October, 2012 @ 12:25 pm   82

Personally I couldn’t care much for the store design but I need to say it looks good although I’ll take function and ease of use over fancy design any day. So I reserve judgement on the store design.

What I do care about though is the Download List and the fact that it is a pain to use, specially when someone like me with PS plus has nearly 1,000 items on their Download List. It can get annoying trying to find what your for.
It’s specially annoying when you have to redownload all the DLC for a game (e.g. LittleBigPlanet) and you just can’t find it.
But by the looks of things I ain’t the only one who feels annoyed with it. Glad to see that others feel the same way about it.

A search function for the Download List would be brilliant although I wouldn’t say no to some kind of filter function, just do something about the Download List sony cause it’s the most broken part of the old PSN store.


Sounds like you’ve made it nicer for casual users, not so sure if it’s good for the more savy “power user”.

My main issue was that it was slow and cumbersome, especially after you started a download, and would often pause for a while without giving you any feedback as to what was happening. Grabbing free stuff from PS+ was also awkward, and it doesn’t sound like this is a big improvement. You really should be able to queue up free downloads with a single button press, and then be able immediately scroll to the next one without waiting for the whole activation thing.

almighty-slayer 17 October, 2012 @ 12:32 pm   84

Just made an Australian account to check it out. Wow i see what people mean about it being slow. Terrible.

Chaosprower 17 October, 2012 @ 12:35 pm   85

No update for the Vita? No updated download list? I have hundreds of items in my download list and there’s no way to sort them even by platform. And the search function now mimics Xbox 360’s Bing? I think the virtual keyboard is faster.

MissDreamer 17 October, 2012 @ 12:37 pm   86

I was really hoping for the download list to be updated as well. Really disappointed.

andrewsqual 17 October, 2012 @ 12:41 pm   87

Seriously guys, the only thing we want is a CATEGORISED Download List. This better have that or it was a complete waste of time. It takes ages to find anything on it when there are over 2000 items just thown onto a list, not even by date anymore because when PSN went down and back up, it messed up my purchases re adding them to the list again. I didn’t have any problems with the old store apart from this.
I can’t believe I read all that post and never found any mention of this HIGHLY requested fix.

As most of the users I’m eagerly waiting for download list upgrade, especially charming would be:
– search function
– sorting by full games, demos, game addons, etc
– sorting by PS Plus content – so I know what I lost when subscription ends

ps. also a more visible counter of PS Plus subscription remaining days would be useful and encouraging to buy another PS Plus
ps. also one button “add all current content from PS Plus to my account” would make life easier

Cheers for PS Team, You’re doing great job!

danielm1979 17 October, 2012 @ 12:47 pm   89

“Thanks to the invaluable feedback and insight we gained from the community, we were able to make incremental improvements to the old store and, at the same time, develop a set of design principles which would help us create the all-new PlayStation Store that we’re launching later today.”

I’m really wondering wich community they visited…

almighty-slayer 17 October, 2012 @ 12:52 pm   90

The new search is absolutely terrible, guys

stargateheaven 17 October, 2012 @ 12:55 pm   91

As long as..
the store is more organized
there isn’t broken images anymore. (seriously, do people even check?)
all trailers work (some play in slow motion, again, is no one checking?)
there are “preview” buttons sometimes only on the full game, or only on the demo. It’s just weird.

If that’s all fixed then it’s all good!

Nightmare966 17 October, 2012 @ 12:56 pm   92

To anyone saying that the Download List feedback is non-existant:

Also, on the US Blog it was stated that the new Store is HTML-5 based, meaning that they can actually make this kind of changes much easily.

Which I guess will mean that a few System Updates will be spared from that.

DEATHWISH2478 17 October, 2012 @ 12:59 pm   93

Hi the store looks awesome, good work. But as others have suggested search is predictive n try’s to guess what if we want to type a game name i don’t really what to spell it one letter ay a time.

We also need a filter and search in the downloads list, especially to filter purchases from demo’s/trials/betas and also PlayStation plus items as at the moment it’s all together and i have no idea what i own or what is PlayStation plus items or betas demo’s etcetera.

Also options to buy plus games would be good so that we can choose to own them if we want as we may not want them to expire when and if we change our minds on a subscription.

TheMethod 17 October, 2012 @ 12:59 pm   94

Now this looks more like it, infact, it actually looks like designs I and a good number of other GUI-savvy designers cobbled together fan concepts for over the years.

I only hope it actually works though, because when you say things like this…

“many people from the PlayStation community around the world to come and participate in focus groups and one-to-one user-testing sessions”

…you leave yourself with little excuse if it isn’t aything short of spot on.

For example, I’m pretty sure that of all these “people around the world” in “focus groups” and “ono-to-one user-testing sessions” at least one person would have said “Hey, this downloads list is a bit bobbins”

Just sayin.

Looking forward to sampling the fruits of your investment this evening.

EternalChaos72 17 October, 2012 @ 1:00 pm   95

this shoulda happened about 2 years ago, its a major revamp of the XMB that we need not a new ps store.


Some really good ideas in these posts.

For me, the important things are:

Sorting out the download list and being able to browse the store from other devices. I like the idea someone had about mapping things like your cart to certain buttons too.

toddhunter 17 October, 2012 @ 1:03 pm   97

Having everything consolidated onto one game page is a much needed move. well done there.

The rest is a bit of a train-wreck. Please fix:

* The long load time and sluggish response when moving around the store.
* Restore the easy way to see the latest updates as a list. This was really the only thing people need besides a search. All the fancy marketing images might be nice in theory, but that theory is marketing theory and we don’t care about that. Just show the name, we know what it is.
* The search is really badly implemented. Try searching for street fighter x tekken. It is a painful thing to do. Please see other services like steam as to how you might implement a virtual keyboard.

And if you have any time left over:

* We want one unified store, with unified content and unified pricing. Fixing all of the above and then releasing games late or double the price of other regions is all a bit of a waste of time anyway.

Bumblebee 17 October, 2012 @ 1:05 pm   98

I hope that the ridiculous lack of categorisation for new DLC is fixed. I lost count of the number of times there’d be something new in the “Latest” section banging on about “Get his character for special blah blah powers!” or whatever, but TOTALLY FAIL TO MENTION WHAT GAME IT IS FOR. Shockingly amateurish. If I, a 38-year-old long-time gamer with an actual brain can’t tell what a piece of DLC is for, how are the legions of thick-skulled dunces out there?

That, and the often shocking spelling and grammar in descriptions.

Oh, and the fact that the “Download list” doesn’t let you download multiple files. I had to reformat my PS3 recently – actually it decided to do it for me and I lost 250 hours of Skyrim, cheers PS3 – and had to re-download almost 2000 items. This took TWO WEEKS of constant downloading, using a notepad to take notes as to where I was with etting back all the stuff I’d bought…

I LOVE my PS3 but sometimes I wonder if anyone at Sony actually uses theirs.

almighty-slayer 17 October, 2012 @ 1:06 pm   99

Hey guys, if you’re interested here’s a quick time comparison i did.

All times taken from the main screen until the content has appeared

Bumblebee 17 October, 2012 @ 1:06 pm   100

Apologies for the missing characters in my above post; I’ve got a new laptop and the keys are a bit stiff.

danielm1979 17 October, 2012 @ 1:08 pm   101

And also, bring back the DIRECT DOWNLOAD function. Why do I even want to put a FREE demo into my shopping cart in order to proceed to check out?!

NightRanma 17 October, 2012 @ 1:08 pm   102

This new psn store is horrible. Who ever thought this was a good idea, or an improvement on the perfectly usable, FUNCTIONING, previous PSN store?

Remember when it was easy to find what new content had been released, all in one place? Forget that, now Sony is earning money with several ads for things to purchase, and the “latest” options at the very far end of all those ads don’t even contain the latest releases.

Best not forget that it takes more than double the time of the old store to load up. This is just a poor effort all around, a perfect example of Sony not understanding that what they already have works well, and attempt to copy Xbox without realising why their system works well.

So, when can we go back to the old, not total shit, psn store? There aren’t enough words from every language in existence to explain how bad this update is. I guess you guys had to do SOMETHING since people were enjoying their PS3’s just that little bit too much.

Terrordactyl 17 October, 2012 @ 1:12 pm   103


For people that have had a PS3 for 3-5 years, expecting them to scroll through 5000 demos etc to get to a piece of DLC they bought in 2008 is unacceptable.

We don’t need flashy pictures, we need usable functionality.


It seems that this version no longer works with Remote Play. Used to use that all the time.

stargateheaven 17 October, 2012 @ 1:14 pm   105

OK, used it for a while now..
one problem i find is that titles don’t fit in the boxes. like i’m looking at “tokyo jungle animal character bu….” and “crash bandicoot 2: cortex strikes …..”
This can be conusing on things like scott pilggrim vs the world having a trial and an unlock. you can’t tell until you press it.
if it was like the american store / japanese store where it told you in the image if its a demo or ps3 or psp or whatever it’s much easier. honestly i don’t know why sony isn’t more unified when it comes to things like that. it’s so useful to say on the icon “ps3 demo” “ps3 game” etc.

Stuart444 17 October, 2012 @ 1:18 pm   106

While I like the look of it from the pictures, in regards to

“f you’re searching for LittleBigPlanet, for example, by the time you have input L-I-T using the Tumbler, you’ll see LittleBigPlanet appear ‘above the line’ in Top Results”

and how you’re using a ‘tumbler’ system. Why not do what google does and have you use a on-screen keyboard (or for people with external keyboards…) and it shows the results dynamically as you type in letters, it would be a lot quicker than scrolling up and down looking for letters. (I mean a lot quicker even just using an onscreen keyboard than scrolling through letters).

    Elliott Dumville 19 October, 2012 @ 1:01 pm    

    Hi Stuart444,

    We’ve tried to simplify search and make it as quick and easy to use as possible for everyone. People told us that they really didn’t like the way the old search worked or, indeed, using the on-sceen keyboard.

    However, for those who prefer to use an exernal keyboard, you can still use your keyboard in the new store to enter characters in the Tumbler search.

NightRanma 17 October, 2012 @ 1:18 pm   107

I honestly can’t think of one positive thing to say about this new PSN store. Unless “I’m going to buy all multiplatform digital titles on my Xbox 360 now” is what you were aiming for, Sony. The less time spent with this junky interface,the better.

The old psn store worked perfectly fine. A few hiccups sometimes, but it was easy to find items. Now it’s near impossible without resorting to the search function. And typing with a controller isn’t exactly a great experience to begin with.

All this effort breaking a working system, presumably so they can get some of that ad revenue Xbox brings in. Why else would several way too large ads for games be on each page, rather than something simple and easy to navigate?

(probably ignore this post if a miracle occurs and my previous post gets past “awaiting moderation”)

stefmeister2008 17 October, 2012 @ 1:20 pm   108

I think its horrific!

Its slow, I can’t stand the layout, I hate having to go through so many steps to download stuff.

Like with the newer xbox360 dash’s I hate all these big boxes/tabs, I just want a simple list where i can easily scroll down through content, I hate having to look all around the screen because of these big boxes & tabs been everywhere.

Before when you could have a nice simple list you could keep your eyes looking in one place & scroll down, Now its 3 boxes wide so your having to look all over the screen left to right & i find that a lot harder to read through when im scrolling through content.

I used to spend a time in the store going through to see if there was anything I’d be interested in (Ended up buying/downloading a llot of stuff by doing that), But from now on I’ll be reading whats been updated online & only going onto the store when I know there’s something there I want.

razordude 17 October, 2012 @ 1:21 pm   109

They haven’t fixed the download list or added a section to PS plus showing which free games you have because they don’t want the store to be a cloud gaming platform where people can easily view and manage content they have paid for across multiple devices using one common store. Ideally Sony would like you to pay again and again for the same game each generation and platform.

lowrider007 17 October, 2012 @ 1:22 pm   110


The last store was super responsive and slick.

This new ‘client’ is SOOOOOOO SLOOOOOOOOOW and CLUNKY, it’s me over two minutes just to load the store, last store appeared within seconds.

x_UltimaTOOL_x 17 October, 2012 @ 1:23 pm   111

why is this tagged under vita when its only for ps3???

bushdoctor777 17 October, 2012 @ 1:26 pm   112

Two questions:
-Will you fix the speeds in the new PS Store?
-Will you upgrade the PS Vita Store too?


Ok im using it now. It seems to take a looong time to load up, longer anyway, and the first time I used it… i lost network connection, wonderful.

OK, it LOOKS 10000 times better, but will take some getting used to, as it would naturally anyway.

I like it, but what I will say… it TAKES FOREVER TO LOAD ANYTHING, BUT, this may simply be because millions of people are all trying to use it and check it out.

Will the store finally be in the system language or will it still auto-change (unchangeable) to the country language?


Hmmm… as I use it more i notice, the only bad thing about it, is the new client, is very slow to load, quicte clunky as someone else said.

Like the images for games take a long time to load, when everything else already has.

MaxDiehard 17 October, 2012 @ 1:29 pm   116

This is the 3rd Store rendition i’ve experienced and i must say i’m not impressed. The design is depressing and the speed….the browser based version of the first was faster than this.

I’m sure i’ll adapt to it over time, but instead of forcing these new designs on us, why not make Store themes optional? Just like XMB Themes.

I’ve been a loyal PlayStation fanboy since ’94. I dont take dramatic change lightly.

ethanet1995 17 October, 2012 @ 1:30 pm   117

Is anyone else having the problem of the new store acknowledging you’re a Plus member, because i am but when i go to download plus content it just comes up saying ‘Join Playstation Plus’?????

xdark-shiftx 17 October, 2012 @ 1:30 pm   118

So i tried the new store. The layout and stuff is nice but it takes so long to load stuff. i was trying to search for something but it makes you pick the first letter, loading. the second letter, loading. the third, loading. i’m looking for the walking dead and it’s not even giving me that option.

oh look now it says internet connection failed but i don’t think that’s the case because i would have been signed out if it went off.

Also, it’s really slow. i’m looking to buy something of this but all i’m getting is a blank theme screen…

this is really putting me off…

BlogForum_Wraith 17 October, 2012 @ 1:30 pm   119

Borderlands 2 DLC is available. I’m downloading it now… Use SEARCH if can’t find it.

wardragon989 17 October, 2012 @ 1:30 pm   120

I’m going to be that guy and ask why you decided it best to release this on the same day as a store update?

Surely releasing it on the Monday would have been better in case anything happened.

It is nice but slow. Do you fix it?


Oh… and it takes far to long to search for stuffs now!


“The speed issue will improve drastically when the region-wide roll-out is complete.”

Really? How exactly will the time taken to load the Store Application (currently clocked at 36 seconds) improve after rollout? You can’t blame bandwidth issues, there’s no cache of internet data occurring at store load, it’s just the app loading.

So, in a few days, this new store will load in the same time (or less) than the old store (currently clocked at 6 seconds)? Is that really attainable?

    Fred Dutton 17 October, 2012 @ 1:48 pm    

    A nice chap from the development team just canme down to my desk and drew me a very complicated diagram explaining why the speed is currently down and why it will improve in the next day or so. I can’t pretend I understood exactly what he was going on about but I do believe him! Please, bear with us while we iron out the launch day creases.

twoofclubs 17 October, 2012 @ 1:34 pm   124

I love the amount of people moaning about the download list. While I agree this should be sorted out you seem to be forgetting that the PlayStation Store is a business mechanism at the core so therefore they want to make it easier for people to spend money as a priority. Since the downloads stuff is things you’ve already bought its not in their business interest to fix that straight away. I’m sure they’ll sort it out but you shouldn’t really be too surprised it’s not done yet.

SHADYTOM88 17 October, 2012 @ 1:35 pm   125

Yeh looks great but cant seem to use it with remote play on my vita.
Is this gonna be fixed?

CHRIZZYYY08 17 October, 2012 @ 1:36 pm   126

Just received the new store. Here is some feedback from someone who has used the store since the start back when it was an internet based interface, we need some sort of search function in the download list so its easier to find our previous downloads for example those who have been using the store since the start like myself have a few 1000s downloads and it takes sometime to find those things we want to download. Also its very slow it took me 10 minutes just to get the store to download a demo that’s unacceptable tbh. And for me personally the interface is slightly complicated but it looks alot better your moving in the right direction just pass on my feedback!

jason54400 17 October, 2012 @ 1:37 pm   127

Will the store ever be able to use touch controls through PS Vita remote play? I assume that is one possible reason you changed the store to allow for better remote play? Would be good to navigate the PS3 XMB via touch in remote play too. I am just downloading the store right now and will let you guys know what I think soon.

vonhammer 17 October, 2012 @ 1:38 pm   128

Looks a lot nicer,and I prefer the XMB style layout,but it’s slower.It took forever to start downloading.Not sure why we need to go through the check out.Do demo’s need that,because that would bug me.

I hate the search,it was better before.I don’t get why all these app’s don’t use a unified input.The standard keyboard was perfect,why you ask,because it was a keyboard.

Will all store updates happen early now?
When will we be able to pre select what content we want our PS+ to download?

toddhunter 17 October, 2012 @ 1:38 pm   129

When Vidzone was released it had the same brain dead way of searching that everybody hated. It was eventually fixed, why are we back here again?


OH MY GOD!!! Tryign to search for Warriors Orochi 3, after 10 MINUTUES i was finally able to spell out Warrior… THEN LOST CONNECTION!!! GRRRR Searching is officially the worst thing of this new store.


And now its turned back to the old store….. What?

Skookie30 17 October, 2012 @ 1:40 pm   132

i use it no took ages to load up you know it’s a internet web browser store like netflix when you see that loading bar they may have fix broken incons but wreck it with low speed.

even my download list took ages to load up, my download list number went up that because the films are join to the 1 download list for games & movies.

the 2nd time i went on the store didn’t load up the pictures.

i give it 3 weeks to see if things aprrove because next week SCEA users going to hit the servers really hard so slow down will continue for a while.

jason54400 17 October, 2012 @ 1:40 pm   133

Okay it downloaded the new store but has some how still got the old store look?

what’s the point off a new store while we still got outdated content woulden’t it be better 2 solve the problem that is SCEE

Michelasso 17 October, 2012 @ 1:43 pm   135

Just great. I used it a couple of minutes, it showed nothing apart from the News section, and then it froze my PS3. Which reminds me to ask: is it possible that the PS3 SSW after years of developments still freezes?

vonhammer 17 October, 2012 @ 1:43 pm   136


Was going to check,but I just got the old store back.Lol,I thought this is loading quick now,heard the blllding and it came back from the dead 🙂

I did have access to plus earlier,I’m downloading PSABR,but will keep checking it.


considering this store getting updated today probably means you missed out on a lot off content. maybe walking dead again? o wait and the very long overdue CS:GO. let’s be honest nobody cares for CS:GO by now with months delay.

Hitomi_2008 17 October, 2012 @ 1:44 pm   138

why cant we pick from different views like before??????

i would rather view my content as a simple list, i hate having to scroll through all these stupid boxes.

BRING BACK THE NICE, SIMPLE, EASY TO SCROLL THROUGH, EASY TO NAVIGATE LIST VIEW OPTION!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I WANT MY LIST VIEW BACK PLEASE!!!!!!!!!!!!!!!!!!!!!!!!!!!

BiosNova 17 October, 2012 @ 1:45 pm   139

The new store is good, already noticed spelling mistakes though. Still don’t have a spell checker installed SCEE?

A good feature also is to stop these “Trial and Full Game” deals, just have an option under the game that says “Try Demo”. I noticed this in some screenshots but this seems like a hit and miss thing. Do this with all games that have demos or trials.

I would also love to know which community you have reached out too, as over these apparent 2 years of research nobody has ever commented that they were asked by SCEE to provide Store feedback.

jason54400 17 October, 2012 @ 1:45 pm   140

@spikkle I downloaded the new store and didn’t even get to see it! I still have the old store so not sure what the download was for.

Michelasso 17 October, 2012 @ 1:45 pm   141

What? It switched back to the old store, now??

mrdaniel1976 17 October, 2012 @ 1:46 pm   142

The Store is looking amazing…..and hopefully (very soon) will feel amazing to navigate the categories and menus as quickly as we used to on the old Store. Are there any plans to improve the “Downloads List” from within the Store? Currently I have a list of 700+ downloads and it is a terrible task to find anything that i may need to re-download….. maybe it could be categorized! I look forward to your reply. Many thanks and keep up the fantastic work. From SONY’s No.1 fanboy!


To be honest, the only part of the previous store that I really disliked, was/is the download list.

It’s absolutely horrendous to use. Dreadful, frustrating, slow, completely unintuitive.
I’m on my 3rd ps3 after losing two 60gb fatties to the YLOD. This was annoying, but not nearly as annoying as my attempts at getting content back on my new PS3s. I too have a huge download list, and I have issues with it not populating properly. Sometimes I’ll get a list of most recent stuff at the top, then it’ll suddenly go to stuff downloaded in 2007, and then all over the place. It took me days, and several lists written with pen and paper to keep up with what I’d download to get the content and games I wanted back on my PS3. Not even an icon to show which items are already installed. This simple idea itself would help IMMENSELY. As it stands now, you can easily redownload stuff that’s already installed, because there’s no way of finding out if something has been downloaded (or is currently downloading) without dropping out of the list, going back to the XMB, and then having to reload the download list, and have it not display everything correctly again.

Jordyboppers 17 October, 2012 @ 1:47 pm   144

Looks like the new store has been reverted back to the old one for now. I managed to download the new store it was slow and crashed twice so I exited and now I’m back to the old design. Really great job…

BiosNova 17 October, 2012 @ 1:48 pm   145

Also it gets confusing to see one games marked as Trial and unlock, then right next to it the same title labelled as unlock.


It was an exceptionally frustrating experience, and I wish it would be fixed.
Just take a look at the iOS App Store to get an idea. Click on “purchased” and easily see what’s been installed, and what’s not currently installed.

Really hoping this is fixed soon, I believe this should’ve been priority 1 in an update!


One more thing, its very diffuclt to browse through things now. I want to fine all Warriors Orochi 3 add on content.

1. Searching for WO3. Yu have to choose a letter at a time using the search option, but after choosing each letter, IT FORCES YOU TO WAIT AS IT LOADS ALL THE OPTIONS! Even then, you may lose connection and be KICKED OFF THE STORE before you finish.

2. Lookign through the PS3 ADD ONS SECTION. STUPID STUPID LAYOUT! You cant search via a game option, A-Z, instead all add on content is simply thrown in there and you need to dig through it. JUST PUT AN OPTION IN WHERE I CAN SEARCH A-Z THROUGH GAMES LIKE BEFORE! Much easier. You seem to insist on forcing us to go through “most popular” and throwing the DLC for Battlefield 3 down my throat and im NOT INTERESTED!

marshallavfc 17 October, 2012 @ 1:50 pm   148

I still have the old store for now 🙂

armyluke 17 October, 2012 @ 1:50 pm   149

Any reason as to why I’ve been “Downgraded” to the original store even after the download.
I also assume the only reason this was released to the EU first was because once it reaches the US all the problems will be sorted and it won’t anger your precious US customers in any way?

Sony why are you so predictable?

Michelasso 17 October, 2012 @ 1:50 pm   150

I think it is about time for SCEE to fire that Web Design contracting company they are using. First the PS+ broken for more than 2 months, then they deliver a new store not working at all. Just imagine if that happens to Apple..

I3loodthirsty 17 October, 2012 @ 1:50 pm   151

just tryed the new store it looks alot better then the old one my only gripe is it does seam slower loading things up like when i eventually found the ps+ page the welcome page was blank yet i could highlight squares with nothing in them and when trying to look at themes avatars tv shows ect they pages dont load up.
may be because its new or at least i hope thats all it is and will speed up soon and start loading everything faster lol

vonhammer 17 October, 2012 @ 1:50 pm   152

@ toddhunter

Yeah,I almost mentioned VidZone myself.But I’m sure they have a similar set up now,but it’s quick.It’s been a while since I’ve used it.

Youtube app is the same though,from what I’ve seen it had a horrible scroll system,and that got a slight fix.It looked like the PSone days again.

MissDreamer 17 October, 2012 @ 1:53 pm   153

Hi I’ve just been booted off the old store and when I went back in it the old store has reappeared. What just happened. Will I get the new one back?

stephusapsn 17 October, 2012 @ 1:54 pm   154

where has the view options gone?

please, please, please, please, please, please, please, please bring back the different view options for store content!

i really hate this box style & would rather have the ‘list’ which we had before, was so much easier to read through!


OK, ok. I tried searching again, and it loaded… REALLY QUICK. I think it was because I had already gone through it before maybe?

Either way, I got to the Warriors Orochi 3 page… and it is good. Each game has its own little section, and ALL of the add ones are all listed there, along with all relevant game info.

So yeah, when you finally get through the loading times… it works great. It does, and it looks great too.

LTFrank9 17 October, 2012 @ 1:55 pm   156

after my previous Rant at sony or who ever really cares, still lagging inside store, store is now changing bak 2 old version occasionally. an still not happy its taking up 26MB. u shulda jus left it, it was perfectly fine IMO. but what ever im just a customer. you shuldve had the choice of wich store u prefer. me i would keep it the same stuff was easy 2 locate, rather than flicking through like 3 things a time. i prefer my little blue boxes not a NETFLIX ps Store

morsmelk 17 October, 2012 @ 1:55 pm   157

This is really good news!
I’m the person who browse through the PS store everyday and this would make the experience better! 😀

Good job guys!

Shift_Breaker 17 October, 2012 @ 1:56 pm   158

It seems a real pain to navigate through the DLC available, particularly when there’s a lot of it. At least on the old store everything was organised by letter groups so you could divide it bit by bit but right now it’s either search for it or view a massive list. Navigating through the music tracks section of the store is going to be a long, tedious process.

Also yeah, download list is still a pain, too.

xdark-shiftx 17 October, 2012 @ 1:56 pm   159

yeay the old store is back. i’d rather keep this and be able to download the stuff i want

almighty-slayer 17 October, 2012 @ 1:56 pm   160

To show how broken the search is, try searching for “Street Fighter X Tekken” and see how you get on. Lol.

BiosNova 17 October, 2012 @ 1:57 pm   161

People are moaning it’s taking up 26MB, really? 26MB? That’s an issue?

armyluke 17 October, 2012 @ 1:58 pm   162



This is how I imagine things go down in Sony.

Ziggy_Marley_93 17 October, 2012 @ 1:59 pm   163

Initial reaction: I hate it. The way things are organised are terrible, I’m not sure if there is a way to list content alphabeticaly (The top and bottom are cut off on my tv) but I much prefered the old layout. Long loadtimes. I also prefered it when the video content was completely seperate from the games section, I’m never going buy films/ tv shows from the PSN.

Maybe I’ll grow to accept it, but I sincerely doubt it.


Thanks for the odd reply Fred. Glad to hear that the speed is expected in improve once the rollout is complete. Now I wonder what will be more annoying in the meantime, the initially slow store or the hoards of moaners griping about how big a “fail” it is because they’re too impatient to wait for it to be fully up and running 😉

jason54400 17 October, 2012 @ 2:00 pm   165

I deleted the update to see if i could download it again and erm I can’t ooops. Hopefully I will get the option again soon.

vonhammer 17 October, 2012 @ 2:02 pm   166


“A nice chap from the development team just came down to my desk and drew me a very complicated diagram explaining why the speed is currently down and why it will improve in the next day or so”

That’s cool,and it’s expected at this time.But try downloading PSABR from +
Add Cart > Proceed Checkout > Checkout > Confirm > Click Download Icon > Background download

Old Store
Download > Background Download

Maybe I’ve missed a quick option,but those extra steps will always be there even when the store speed stabilizes.

BiosNova 17 October, 2012 @ 2:02 pm   167

The adverts in the PS+ section load into an empty category…


@ Ziggy_Marley_93
It’s typical for people to dislike things that change and sadly that’s one of the most common points of view to be expressed online. Rather than focussing on what you think you dislike, why not see how many ways it has improved. make us of the new functions rather than trying to make it work in the old way.
As for the screen clipping, that sounds like a problem with your setup to me, check your TV picture mode (zoom etc.)

Nightmare966 17 October, 2012 @ 2:03 pm   169

Fred, quick question!

I purchased this morning (I’m evil :P) a DLC pack supposed to be go live today before the Store update began in my country. I have it in my list, and can vote the item, but the etiquette still says Buy. If I try to put it in the crt to see what happens, it says it’s not available for purchase.

Should all go back to normal by itself (I know you don’t work on the Store team, but please ask them if they’re around!), or should I contact Costumer Service?

spagetti69 17 October, 2012 @ 2:04 pm   170

@ 160. Try looking for CSGO too.

Anyone in UK had the new Xbox dashboard yet?

BiosNova 17 October, 2012 @ 2:04 pm   171

The content sorting is pretty bad, under latest add-ons it has content on the main page that is over a year old! This is pretty laughable.

Supes1975 17 October, 2012 @ 2:05 pm   172

I only got it to work once and now it has reverted back to the ols tore again.


just shows the main progress off SCEE

supersmith2500 17 October, 2012 @ 2:06 pm   174

While the new look looks really nice, I think it’s looks similar to the Xbox’s dashboard. If the Plus issues get fixed. I will be one happy gamer. Let’s hope Jawad has a great update for us for the heads-up update.

DaisukeVulgar 17 October, 2012 @ 2:07 pm   175

I don’t mind the new store, honestly, but my problem right now is that I am repeatedly taken back to the old, non-updated store. Also, I bought the Season Pass for Borderlands 2, but whenever I’m in game, it recognises the older store to look through for getting the DLC, and so the Captain Scarlett is unavailable for me to download. Is this something on your end, or theirs?

Hopefully this will be fixed soon.

Nightmare966 17 October, 2012 @ 2:07 pm   176

Yeah, they reverted, perhaps they’re changing something now?

leFronge 17 October, 2012 @ 2:08 pm   177

While this new store looks fantastic – where is the cohesion with the rest of the playstation experience?

The rest of the XMB is using a different interface, different colour pallet, different font.

I really hope on the PS4 the interface is more like this across the board cause it looks awesome!

Thank you but please….keep going with the rest of the XMB

spagetti69 17 October, 2012 @ 2:08 pm   178

Just fired up the PS3 and its still the same store.
Works great too ?

Skookie30 17 October, 2012 @ 2:08 pm   179

oh how ironic i had it for about 30/45 minutes it went back to the old blue store, that tells me it been pulled now.

what irony ppl on here, thesixthaxis complain about how long the store loaded up & each incon to pop up so they wish a internet web browser store that loads up longer then the old 1 a internet web browser doesn’t load up fast period.

Xorhacker 17 October, 2012 @ 2:08 pm   180

I can’t even load the store, I am up for changes and always love to try new stuff, but the store just not working good =\
I think it is because you hadn’t tried to do some large close beta to check if everything is good for a release ? I just don’t believe you released something with so much bugs…

supersmith2500 17 October, 2012 @ 2:11 pm   181

Just looked at twit from PSEurope and they say it’s due to be live at 3 and 5 along with the store update which Jawad hasn’t posted yet?

ElfMageBex 17 October, 2012 @ 2:11 pm   182

hey please help me i downloaded the new store design i went out the sore and the old design came back how i may i fix this please help me 🙁 and why is borderlands 2 dlc saying 7.99 when i bought the season pass please help me from bex.

LiquidSolid 17 October, 2012 @ 2:12 pm   183

Where’s the option to rate the blog post and store itself MINUS FIVE STARS!

spagetti69 17 October, 2012 @ 2:13 pm   184

Store update and content going up the same day.

This is going to be funny.

JediKnight246 17 October, 2012 @ 2:14 pm   185

The new PS Store looks great so far, it’s shiny and i’m glad it now shows file sizes for every game, so no more getting hit with 20GB downloads without warning.

I haven’t had much time to test it out though, i keep getting sent back to the old store even though i’ve downloaded the new app. The loading times are the only thing holding the new PS Store back so hopefully it’ll get fixed in time for the Store update. 🙂

jason54400 17 October, 2012 @ 2:15 pm   186

@spagetti69 It will indeed be funny! thats if the store content update is still today


It looks and sounds good, will have to see how it is in practice. And if these initial speed and other launch issues were going to be a problem would it not have made sense to push this out on a day that isn’t a store update and you know lots of people are going to try to access the store?

Another +1 for the download list being improving, adding filter and search functionality would be great, hope it’s a top priority.

M3RL1NS_N3M3S1S 17 October, 2012 @ 2:18 pm   188

taking the first 100 comments alone, 61 of them are negative, all are valid points and it really beggs the question why did you have focus groups, one-on-one sessions, surveys and whatever else you done to research the userbase and then completely ignore all the most requested features?

I remember the original store, it was also html based, it was slow and horrible, it was scrapped for a custom app based store that was designed to be faster, and it was faster and better.

I’ve yet to get my hands on the new design, but from feedback here and on the web the new store is slower, harder to browse, search is a mess, downloads list is worse (is that even possible?) and the only thing most people agree on is it looks nice…

Functionality > Looks not Looks > Functionality…

Azard300 17 October, 2012 @ 2:21 pm   189

The store hasn’t updated for me i’m still getting the old one


These posts may not be representative of the final experience though. Given that we have been told that the speed will improve once it is fully up and running I’m pretty sure there is an unfairly negative skew on opinions so far.

vonhammer 17 October, 2012 @ 2:23 pm   191


It was already up.I checked at 1:15.+ content was there (PSABR PS3 And PSV)and think the demo’s were new.Was Sport championship 2 up last week?


Fred.the new store looks great,but I have a question I put money on the old store last night,will it transfer over to the new store.thanks

jason54400 17 October, 2012 @ 2:23 pm   193

jason r ‏@jason544
@RabidWalker @LordRoss Whats happened to the new look store? I downloaded it, installed it but it still shows the old store?
Expand Reply Delete Favorite
4m RabidWalker ‏@RabidWalker
@jason544 @LordRoss Hi there, yep currently looking into this, I will update when I know more

I just had a reply on my twitter

bushdoctor777 17 October, 2012 @ 2:25 pm   194

Just tried to use the new PS Store and it’s just dysfunctional. It just doesn’t load almost any list of games and it lads all the time. I hope this is just temporal due to the update.


As has been said above “Download List” needs to have filters or split into Games, DLC, Demos and Beta games groups

Skookie30 17 October, 2012 @ 2:26 pm   196

Oh god why you want the new store back do you think it going to get any faster the only internet web browser store is faster is apple it got 2 stores App store & itunes store.

you got alot of content there big pictures to load up imagines by useing a internet web browser httml5 things will load up Slow so im guessing ppl love the new look & dont mind slower response time that the logic eh.

funnydude6556 17 October, 2012 @ 2:26 pm   197

I don’t have the new store design. I logged in and it’s not coming up for me I just get directed to the old store design, there’s no new update to download so am I not doing something everybody else is or what?

xXBurakkunaitoXx 17 October, 2012 @ 2:28 pm   198

says that you can Redeem Codes, but im tryina add funds, i cant see add fund option + when im trying to search for a game, nothing happens, search does not work


@195: I have download the new design and it isnt loading for me either, taking me to the old one. I think they took it down, temporarily to make some adjustments or something.

EliteDave93 17 October, 2012 @ 2:30 pm   200

Lets just hope that we in EU will get the same content as the ones in the US from now on. But i doubt it.

danielm1979 17 October, 2012 @ 2:32 pm   201

And we’re back to the old store. Lesson learnt today: Never release a product that isn’t completed or tested.

abdirizak007 17 October, 2012 @ 2:33 pm   202

I like what i see Elliott! 🙂 now i have Netflix and the new store on my ps3 🙂

Life is Good 😀

CyDoNiA-UK 17 October, 2012 @ 2:34 pm   203

Plenty of people have mentioned the need to be able to filter the previous downloads. I can’t believe this was overlooked. As I mentioned finding my PS Vita stuff in the list on the Vita is a ballache.

It’s nice that it lists everything and tells me I can’t download it on the Vita. 😉

If I can’t download it, don’t show it or at least give me the ability to disable it or filter it.

RobinForever 17 October, 2012 @ 2:35 pm   204

Wow this store sucks, I mean I do not care about the design but longer loading times and more steps to download games, just go back to the old one!

#198: Yeah lets hope so!

AsmodeanBT 17 October, 2012 @ 2:39 pm   205

So who’s the genius that said “I know, let’s make downloading more bloated and unintuitive! That’s what people want!” and then added 5 steps to download a free demo? And why does he still have a job?


I can’t download any PS+ content as this new store thinks i’m not a member. Hope that gets fixed really soon.

You_Better_Hide 17 October, 2012 @ 2:40 pm   207

Store update is great, i welcome all new improvements, however with me sitting on 781 downloads (on the download list) it is VERY hard to find what i am looking for that i have already previously downloaded, please add a search function into the download list. Also, the new store takes a while to start-up. I know that the store is new, but you may have to address this as it is a tad slow in the loading area.

Chocobo115 17 October, 2012 @ 2:44 pm   208

3 issues i found from testing for like 10 mins.

1) Still no way to search your downloads history.

2) Can’t I see any longer which files I have alreasy downloaded or not?

3) Very slow loading


Okay, am I seriously the one that thinks this is all one giant p**s take?! And why are you FORCED to switch to the new store?! What was wrong with the old one anyway?! The new layout sucks, looks dim and boring. Takes forever to start (starting day jitters and creases?! What?!). AND you have to ‘download the software’?! Laughing my a** off in disgust here! All could be simply resolved if you just had the option not to switch over. *YAWN*

supersmith2500 17 October, 2012 @ 2:45 pm   210

The new store is slow and sluggish and now I’m kicked back to the old design. SCEE why do you screw your customers so bad!

jason54400 17 October, 2012 @ 2:46 pm   211

RabidWalker ‏@RabidWalker
@jason544 If you keep the download the new store should now load up, the update should be made available again shortly if deleted

Should be working now

Skookie30 17 October, 2012 @ 2:50 pm   212

i got the new store back but it now saying undergoing maintenance in gods name it like the very 1st store we ever got when Ps3 was release no matter how you get this sorted it will be slower response then the old 1 when i was on it before the maintenance all the icons took ages to show up on 1 page of a game i went to overview to see pictures of a PSP game could not see any.

emad-E-three 17 October, 2012 @ 2:53 pm   213

10 minutes ago the new Store was in my PS3 but now back to the Old look !?! BTW it’s Really SLOW!

and Where is PS All Stars Beta ????? At least release it for one system now Vita or PS3 the later for the other one !!!

Digidevil4 17 October, 2012 @ 2:54 pm   214

Sony puts forward their want to make profit far to strongly, seriously why don’t you just come round to my house and poke me with a stick…

Come next generation a lot of people are going to be moving to Xbox, me included if you don’t start cleaning up your act.


One extra improvement for the store that you should strongly think about is: MAKE EVERYTHING FREE!


The store (horrible as it is now) doesn’t recognise I’m a Plus member.
Why do we always need to be Beta testers for this incompetent bunch of fracking idiots at SCUK!?

emad-E-three 17 October, 2012 @ 2:55 pm   217

“and later”*


By the way Digidevil 4 is probaly the biggest plonker the Playstation universe has ever seen. I hope he reads this post so that he can see what a twit we all think he is.

Xephon1970 17 October, 2012 @ 3:02 pm   219

I downloaded the new store, a little slow, but otherwise looking great. Tried to purchase The Unfinished Swan – did not recognise I’m a PS+ subscriber. Then the store crashed, reloaded, crashed again. Now I have the old store back. Restarted my console, the update is nowhere to be seen…

Can I assume it’s been taken down to fix something? There’s been very little communication as well, I appreciate it’s busy there, but this is like the bad old days when Sony would just clam up. There hasn’t even been anything on Twitter, bar a post regarding topping up the wallet. Maybe updating the store and updating it with new content on the same day wasn’t a great idea.

supersmith2500 17 October, 2012 @ 3:03 pm   220

Pfft make everything free? Yeah right. Nice try though.


Why are you hiding the minis section?

Why are not psvita and minis in the latest section? They should both have a bar over their.


@ Digidevil4
Nobody is forcing you to view the store. It also makes perfect sense to make content more visible in the store, you know the place you go to BUY things :-/
You might want to have a look into what Microsoft are doing with the XBox these days as it includes ads dominating the dashboard (that’s your personal space and not the shop). If that, along with paying for the privilege sounds good to you then you will love XBox 😉

Yikes, quite some moaning here. You’d think that some people never experienced that switching to something entirely new always causes (solvable) issues.

But one point that I’d critizice: Why didn’t you switch the stores on monday but picked the day when everyone wants to grab the new content? That seems just stupid.

Sephriem 17 October, 2012 @ 3:05 pm   224

I think I made a booboo :(.
So much to my excitement downloaded the new store update and on logging into to it, ps3 crashed, reset itself automatically and when through the repair automatically too.
Once restarted I tried the store again, only the old layout showed.
So backed out deleted the new update restarted ps3 tried again, didn’t give me option to download the new one again :|…
I hope I haven’t lost it for good.

And great efforts to make this update possible, kinks can be fixed, and im sure in reality the customers that understand this are patient and know you can do it!

M3RL1NS_N3M3S1S 17 October, 2012 @ 3:08 pm   225

So got the new update, and it feels like i’m not logged into the store, it has no indication to show what i’ve purchased previously and it want’s me to join PS+ (even though i’m subbed till Sep 2014). so i logged out and turned off my PS3, turned it back on thinking this would fix the problem if the store was loaded from scratch after a reboot incase it needed to intergrate with the console…

anyway, all i’m getting now is the old store again, the new store is so bugged and useless even my PS3 dosn’t want it…

What exactly have you been doing for 2 years? it feels like a prototype that was knocked together in 2 weeks by students on work exerience… it’s like apple maps, it wasn’t ready for release and the dev team should be ashamed of it and not proud, and the person who signed off on it as ready for release needs to be sacked…


@220: Nah, dont worry you havent lost it for good. Give it time it will come back. Most of us have the old store, there likely making some adjustments or update to it.

Pure_Mind_Games 17 October, 2012 @ 3:08 pm   227

Forget new looks(although it does look nice), a searchable and/or filterable download list is higher priority, I have 823 items, do you know how much of a pain it is to find stuff?

BeardyDog 17 October, 2012 @ 3:09 pm   228

[DELETED] people!!!!

When do any large-scale digital projects run silky smooth? (Cue: they don’t)

Whining and whining and whining and whining because it doesn’t work perfectly mere hours after launch IS NOT helpful in any way. You just look like a (CENSORED) with nothing better to do than sit there pushing buttons repeatedly waiting for things to work.

Are you honestly telling me that your life is so dull that you NEED ‘x’ DLC RIGHT THIS MINUTE?

They’ve said things are set to improve, so please just wind your neck in and try to have a bit of respect for peoples hard work.

I swear gamers are the most self-entitled whiners in the world.



Wouldn’t it have made more sense to release the update on Monday so the creases were ironed out for the Wednesday content update?

Also disappointed I can’t buy unfinished swan for another week as I’m not playstation +. Oh and I want retro city rampage.

FaZeR2009 17 October, 2012 @ 3:09 pm   230


i have had the same problem it keeps asking me to subscribe to ps plus again when im already a member n i now have the old store lay out

Sephriem 17 October, 2012 @ 3:14 pm   231

Those who couldn’t get unfinished swan, it is still available on old store via search “unfinished” £9.99 EXCLUSIVE it says here.

Nistelroy78 17 October, 2012 @ 3:15 pm   232

i cant add funds .. 🙁


@anyone.if you put money on the old store last night,will it transfer over to the new store

supersmith2500 17 October, 2012 @ 3:21 pm   234

Guys, why the complaints?

The new Store is just came out and tends not to work properly due to bugs. It will be fixed as soon as the bugs are fixed. The reason why I got thrown into the old design is there is too bugs and slow down,

Elliott is also busy working on those issues and will be fixed soon enough. Give it time or wait for the store to update and it will be fixed then.

SO PLEASE, Quit Whining!!


I believe in the saying if it’s not broke don’t fix it.It’s good to change the look now and again but a total overhaul isn’t really needed if you ask me.

Sephriem 17 October, 2012 @ 3:29 pm   236

You should all feel grateful it came to EU first.
youd complain otherwise, but those is the reality of new and large changes in software.
Things may have been tested time and time again at HQ, but right now is the the real field test.
If this happened in the states Sony would be sued left right and centre.
Not to stereo type but someone would more than likely try to get past the new “not allowed to sue us” agreement by saying “oh my money is not there”
we’re all getting sluggishness and bugs.
Instead of complaints we should be sending in support and enquiries so that they know what they are looking for, can get onto the matter quicker and be a hell of alot less stressed.
Stressed people make mistakes even more.

Sephriem 17 October, 2012 @ 3:31 pm   237

@235 stu123 it was pressured on by customers. In their (Sony) eyes too eventually it had to be done.

Xephon1970 17 October, 2012 @ 3:34 pm   238

@231 Sephriem – thanks for that! I’m downloading it now.

I can’t see Giant Sparrow being too impressed their game has to be searched for though.

jappsn2009 17 October, 2012 @ 3:35 pm   239

can we please have an option to switch the view to ‘list’. i seriously cannot stand this new boxes/tiles design, would much rather be able to view things with a list.

Digidevil4 17 October, 2012 @ 3:39 pm   240


That isn’t my point -.-, my point is that over the past few years almost every ‘improvement’ they have made to the Playstation experience has been a blatant money grab. Obviously they need to make money but that doesn’t mean you ignore the wants of your fan-base for that sake. Look at some of the comments following any of the posts on this blog. Feedback is largely negative to pretty much every ‘improvement’ they make.

This has been going on so long that I’m beginning to wonder if this is a cultural issue, are Japanese people less demanding and more accepting of this kind of stuff?

Sephriem 17 October, 2012 @ 3:41 pm   241

@ 238 Xephone1970 –

you’re welcome ^_^.

Usually the search and uploads are their before actuall advertising on the store, so it’s kinda best to see this as “early access” ha.
For me the store is visually updated by like 5pm.
But what’s there and what’s actually shown is two different things.

Much of this weeks content is still being uploaded to its servers once it’s all done then the visual updates change.

But most things have already been there for a couple of hours.
Is always good to know when you wanna beat busy traffic on a popular new download

Skookie30 17 October, 2012 @ 3:57 pm   242

Yes we should be grateful we got the new store 1st then SCEA we been like guiana pigs to test the bugged me store gob forbid if NA get the store 1st & it bugged that will never do they get things 1st that not bugged.

im seeing old store then the new store then back to the old store so im seeing both stores yes things go wrong on lanuch day lets all come back in 6 weeks time & discuss has it been fixed.

but i say 6 weeks 7 weeks & they fix the funds the store will take longer to load up.

nikkiluddy 17 October, 2012 @ 3:57 pm   243

changes ?

Chr15toff3e 17 October, 2012 @ 3:59 pm   244

I haven’t had the chance to use it yet, but it does look a lot better looking at the pics. But has there been any changes made to the download list? Because I’ve been having problems with it lately, as a lot of the content changed it’s date of purchase when I renewed Plus, so searching for content is a pain now. Putting in a search option would make that list easier to find content. If that’s not in place already, I hope this will be added soon.

Skookie30 17 October, 2012 @ 4:00 pm   245

*typo alert above: new & god i should have put.

going to recheck the store the update should be live by now.


New store is utterly horrible. Worst thing on life with playstation since YLOD. Surely its visually better but functionality is much more important! Where u fail: 1) Organisation, converting formerly hierarchial structure to flat was worst mistake: finding a DLC in sackboy skinstack of 6600 is journey im not taking part. 2) Search, Replacing OSK with 1D letterlist is silly mistake which vidzone already learned the hard way. Also limiting specifiability of search leads to flood of unwanted results and is SIMPLY AWFUL 3) Download list. Failure to address only part of store which was actually broken is just unbelievably nuts. It needs search and filters. 4) Plus section doesnt utilize valuable screen realestate optimally.

lol @ the 5+ year wait for the mess of the store to get a clean up, and i still dont have a easy way to go through my purchases!

How many more years before the failbrowser gets looked at?

honestly, you guys blow

Malamo999 17 October, 2012 @ 4:23 pm   248

I disagree. The browser isn’t bad and it got an upgrade fairly recently. You can go through your purchases here: – you don’t have many reasons to complain, honestly. It’s better than nothing. And these issues will be sorted out soon, so…

CHRIZZYYY08 17 October, 2012 @ 4:29 pm   249

Ok so this is whats going on on my end. I downloaded the update earlier for the new store then when I got reverted back to the old one I deleted the update since then I’m now using the old store without any problems plus for me anyway the store has updated with all the new content with no problem. Can I keep the old store from now on?

You cant download and reinstall from that link though can you? No…

when I have like 1000+ downloaded items from the store, and im reinstalling games I brought, i dont really need or want to scroll though 800+ demos i tried since 2008 etc

Your browser may work as you need it, but clearly mine doesnt or i would not be mentioning it

From where im sat, the ps user base has complained about so many importent things, yet they all get overlooked and instead we get given useless crap that no one asked for or wanted

And here with the store, most of us wanted a better one, and hell of a lot of people have been asking for better access to our paid for content, yet they skipped the most importent bit.

You can sit there and complain that im complaining, but my main point still stands, its 5+ years later and the basics are still not up to standard

It may be a free network, but id rather pay a little and you know, have psn move with times!


wow 248 comments and a impressive communication between ur user base with “four” replies.

keep up the good work


*between you and your


I recommend everyone takes a look at the video preview of the new store posted by the US Blog. It gives a really good run down of the features and makes it clear that Sony ARE listening to what users want and will be evolving this new store all the time.

Stonesthrow 17 October, 2012 @ 4:50 pm   254

Looks great as usual, at first sight. But I really would like you to stop stressing that it was ‘designed with our feedback in mind’ because a lot of us didn’t get a say in this whatsoever. Anyway, I always liked the store and you didn’t need to be a rocket scientest to navigate through it and find what you need.
One note though, I find it strange that there’s time and resources for all this but a lot of us are still waiting for a videostore to be added, for several years and counting now..
Also, the one thing I actually wanted to see change, some options concerning the download list (delete demo’s, organize it, ..), apparently didn’t make it in, maybe if we had a say in this too? … Anyway, I’m off to check it for myself and give Killzone another try.


PS- that’s a somewhat annoying glitch on this blog:
url’s which span onto a second line in the comment box end up with a space in them and the link gets broken. A fix for this would be great.
Mik 🙂


@ Stonesthrow
The PS Blog comments are here for everyone to have a say and the store has been subject to a lot of opinions on here so I would say that it is justified to claim that our feedback has been used. 🙂

Ruben_PT_ 17 October, 2012 @ 4:59 pm   257

The Portuguese Store is still the same. Anybody knows if it will have the new upgrade ?

Stonesthrow 17 October, 2012 @ 5:01 pm   258

@254 No, your feedback has been used, as are the ones from the other bigger countries. They might read our comments out here on the blog but we didn’t get a say in a poll or anything like that, like you guys have.


Now, I haven’t check out the new store. Currently I am at work, but once I get home I will try it. Hopefully the new store also has fixed the ability to easily find own games. Right now I have to browse through the download list, while I just want to filter out what is DLC and what is game etc. I have around 800-900 downloads 🙂


@ Stonesthrow
I admit that not everyone was given a poll but not everyone was in a focus group either. That doesn’t change the fact that these comments are universally available and people regularly use them to give their opinions and feedback.
You don’t need to be asked to do a questionnaire for you to tell Sony what you think and I personally believe that the changes Sony are making here are representative of the complaints that the public of all nationalities has made 🙂

funnydude6556 17 October, 2012 @ 5:16 pm   261

To the people insulting us guys complaining.
It’s because Sony never needed to update the PSN in the first place, at least now we can get the content we wanted in the first place and yeah if they can make sure the new store is working I really don’t care what the PSN Store looks like. But with these problems it’s just annoying to think you didn’t ask for this and your still suffering. Also I can’t get it to load up the new store, I thought if I deleted the PSN Store I could redownload it but it’s not working.

I don’t mind not having the new store but if I buy something new will that interfere with my money for the PS Store. So if I buy something directly from my account will the money left from my purchase disappear should the new store load up or will I still have that money?

funnydude6556 17 October, 2012 @ 5:19 pm   262

Also a quick question relating to the Borderlands 2 DLC, is the season pass only up till the last Borderlands 2 DLC pack has been released or can we buy that whenever we want post DLC? Just that I’d rather wait in case I’m not too keen on the other three DLC Packs for the game.


… looks like Sony has ditched the new store and reverted back to the old one LOL.

Worfthedog 17 October, 2012 @ 5:37 pm   264

Nice (but slow) while it lasted, back to the old store here too. Things never seem to run smoothly in the Sony camp do they, real shame.

As everyone else is saying we need the download list fixing, hope it all works out when the creases get ironed out though.


Yep, no new store for me, and can’t find a lot of the supposed latest store update content either.

detictiveconan 17 October, 2012 @ 5:40 pm   266

Here is what I think so far.

I don’t want movies mixed in with games. And i want to go staght onto the game section on startup like the old store. I’m in the store for games, I want to go there first.

I want the menu open when the store first starts

Icons are too big. I would like smaller icons so there can be more on-screen at once.

I liked how the old store had a small description of a game while browsing without having to open a game’s page.

I want the option to download directly from a game’s page like the old store had.

A wishlist I can put games I want to buy on would be nice.

Liam2349 17 October, 2012 @ 5:41 pm   267

I am very pleased with the work that has been done here. The new store looks phenomenal and I can’t wait to try it out. Having all the content linked together on the parent page will save a lot of time, and now finally titles will have a clear file size.

There are two ways I think you can improve the store right now, and that’s the download list. I would like to be able to search and filter my download list.

Also, I am aware there is an icon to indicate that content has been purchased, but can you also include an icon to show what content is currently downloaded on our system? This will be very useful for us plussers that don’t always download our freebies right away, and just add them to the download list. Creating this new icon will allow us to easily see what we have yet to download.

Skookie30 17 October, 2012 @ 5:43 pm   268

I’m in the same boat now i deleted the update & switch off reboot it back on when it went back to old store so it stop the back & forwand old store new store old store.

because that not helping to fix things if we keep going back to see if it fix, the question is will the update be back to download it back. im in favour of given it another chance.

last question im surprise we could delete the update i thought a store update are mandatory updates so when new store get fix we cant delete it of HDD,

we cant delete other features i mean.

Tsubaki_14 17 October, 2012 @ 5:43 pm   269

I haven’t seen it yet seems like it’s not out yet for UAE store, but I agree with the posters above about the download list it’s a nightmare, having filters by type (Full Game | Trial | DLC | Themes | Avatars | Others) would really really reeaaaallly fix the nightmare so please please add this it’s not too much to ask to have filters is it? The ps3 is over 5yrs old and the download list is still like this!

Sephriem 17 October, 2012 @ 5:43 pm   270

@260 funnydude6556
I can’t say for certain but id expect the bundle will stay post all releases, the the will just be a little more expensive than the bundle when added together.

@263 d-gal
I think the downloads be removed to fix stuff =).

Michelasso 17 October, 2012 @ 5:46 pm   271

Dear BeardyDog #228,

ALL other companies make large-scale digital projects running silky smooth on DAY ONE. Even SCEA does. It is just that anytime it is from SCEE everything is messed up! I am honestly getting sick of this. It has been more than 2 months now that we can’t access all content in PS+. Obviously the free one. We can’t even see some items. On the other side the US PS Store looks as brilliant as ever. he EU store is always missing some new content as well. They mess up the prices (and thanks God for it, I have got a couple of discounts). I have never seen such a mess before, and as an IT engineer I saw plenty of huge large scale digital systems. SCEE is a disgrace.

CostaPablo 17 October, 2012 @ 6:08 pm   272

Why has the Portuguese PSSTORE updated with the newest games and demos but hasn’t updated the new Store format? 🙁

Nickolas47 17 October, 2012 @ 6:12 pm   273

When is the store available in Greece?
Please place filters in download list I got almost 1000 downloads and i really want to place them in order.

funnydude6556 17 October, 2012 @ 6:25 pm   274


I know it’s silly and they must likely will but I’m just a bit worried about how long it’ll be up but I guess your right.

Voodoo341 17 October, 2012 @ 6:30 pm   275

Absolute shambles.

R3dC3llTran3 17 October, 2012 @ 6:42 pm   276

And like always portugal its put a side.. Well thats kinda the portuguesse fault.. This lame country.. No update on new store no ps all stars beta.. Ps EU only got one good thing.. its the plus games, better than US the rest.. Not so much


Typical Sony incompetence, ‘Oh look here, we have a brand new look for the PSN store and it’s great, go try it out and try to forget it doesn’t really work’.

You guys never heard of quality control? Surely you have some monkeys testing things to make sure of this beforehand? All I’m gonna say (from now on) is that the store didn’t need a makeover, it just needed fixing…..

DenzelVilliers13 17 October, 2012 @ 6:59 pm   278

I have hope about this new Store, but for now i can’t use 🙁

brucewillis215 17 October, 2012 @ 7:00 pm   279

Please bring back the freaking on-screen keyboard i was really fast at writing with that one, the one you implemented into the new store really is horrible, or atleast add a mini on screen keyboard you could use.


Do images from the Store still get cached to the PS3 so that every time I visit the store it does not redownload images that it has already downloaded before?

I know that the previous store did cache images/thumbnails to the PS3


Searching seems to be completely broken: When I try to type “half minute” on my USB keyboard after starting the search, it actually searches for “HN” and ignores all attempts to use the backspace key to correct that. I thought the times where microprocessors were too slow to keep up with fast typists were over?

Oh, and the search results are also incorrect: Although it only recognized “HN” as search string, the results are higlighting “Hän” as substring. The umlaut is not accepted from the USB keyboard and is not listed in the scrollable character list either.

The dynamically reduced character list smells like bad design anyway: With any kind of standard keyboard the user has a chance to learn the layout and increase its speed of entry when the position of the characters become familiar. With the dynamic lists every single character forces the user into a hunt-and-peck type situation because the relative position of the next character the user is looking for changes every time, both based on the search string and also based on the content of your store.

DenzelVilliers13 17 October, 2012 @ 7:11 pm   282


You right about some things, but you Store is better in my opinion, have more itens and better aspect, and to be honest the Plus Service is really amazing, Plus US is bad for me … but the games are free so i can’t say anything, just thanks for the games.

And the Brazillian Store?, my friend, you have the best Store ever.


I don’t know what you are talking about. Earlier today I saw the new store and downloaded the Playstation All-Stars beta…
Obviously they are having some trouble with the new store and have reverted to using the old one, so just remain calm, wait a few hours and try again later.

LuckyWaco 17 October, 2012 @ 7:18 pm   284

Aaaarrgghh!!!!!………The new PSN-store is HORRIBLE!!!!!

Pica_Man 17 October, 2012 @ 7:19 pm   285

I’m not really that bothered about the store update, I guess the pics above look pretty smart though (if quite a bit like the XBox store).

It was just totally, totally predictable that this would all turn into an epic fail today in true Sony style.

I still like Sony. Hell, all my stuff (phone/tablet/stereo etc) is Sony. But seriously, they just seem to never learn and continually fudge it up. I’m still sore about the PS Mobile thing and my PS One classics getting lost in the switch over.

Ho hum. I guess they will fix this at some point in the next month or so.

PRIMUS_420 17 October, 2012 @ 7:26 pm   286

Download list. Thats all im going to say.

jason54400 17 October, 2012 @ 7:38 pm   287

Still only 4 replies? I am just worried that I wont get the new store as I deleted the download thinking that some how it had corrupted during download so was showing the old store.

BrigadierA 17 October, 2012 @ 7:42 pm   288

Glad I managed to download this weeks store updates before the new store arrived. Sounds like a right mess!

The only things that needed fixing were the download list and the PS+ pages!

ReeceDevonport 17 October, 2012 @ 7:47 pm   289

Hasn’t even arrived for me yet… Is it a system update or just a store update?


More things I noticed after attempting to browse the store a bit:

The “you have this already” marking is used inconsistently between the main category views (the ones with the different-sized tiles that scroll horizontally) and the listing views (the ones that scroll vertically): It seems to be missing completely from the main category views, at least for the current PSN+ instant game collection titles.

The “you already bought this” marking in the listing views is nice, but I’d still like to have a way to know what I’d have to pay right now if I bought it again, e.g. when a friend asks about it.

The listing views could use a single-line version, preferably with no title-specific picture.

There is at least one listing view (Autumn Specials on the German store) that wastes about half the height of the screen for a useless logo, resulting in just two instead of three lines of tiles. This creates a really cramped feeling, especially when the semi-transparent bar at the bottom pops up all the time and obscures the system and pricing information of the bottom row of tiles.

(continued in the next post, your comment length limit seems to be too small for a UI review)


The text in the top right corner of the screen has the same visual style as the three selectable options on the left (Store, Search, Cart), but is not selectable. It should have a larger stylistic difference to the three entries on the left to indicate that it’s not in the same category of UI elements.

The discoverability of the additional pages in the category view is quite low. Right now I’m looking at the leftmost page of a three-page view: There are two additional pages to the right, but there is no indication at the right side of the screen that there is additional content (the background just has a grey-to-black gradient) and the paging indicator is obscured by the button info bar which turns the current page indicator into a dim grey and the indicators for the other two pages into an almost-black that I only notice because I know it’s there.

(and onto part 3 – I didn’t notice I wrote that much!)


Reactivating the category selector by moving left is basically undiscoverable by the user – the page indicator shows that there should be nothing more on the left, the menu button only selects the menu at the top of the screen and there is absolutely no indication that moving to the left would do anything. The same holds for moving left in the category selector. Compared to the right edge of a category view this creates an inconsistency: On both sides there is nothing that would indicate that you can and should move further, but while this expectation is correct on one of the edges it is incorrect on the other.

Why does movement stop at a page edge in the category view if I hold either left or right instead of continuing to move left (up to the topmost category selector) or right (to the right edge of the view)?

Everything looks quite “The UI formerly known as Metro”-like, are you sure Microsoft won’t sue for patent/design violations? 😉


Skookie30 17 October, 2012 @ 7:59 pm   293

I got some Infor for you, The new store is to be re-launch To roll out across regions in stages over 24 hours period, that could explain the commets saying it working fine.

we wait and see but i still think it wont be as fast as the old store it must be really quick to convince me.

did someone said about incons once loaded up, once loaded up like the old store when you vist the new store again No incons wont need to load up so to cut time.

millgate1 17 October, 2012 @ 8:17 pm   294

Why hasn’t the store updated yet? It’s 8PM in Ireland!! What’s the hold up? Do not make us have to wait till tomorrow.

JOHNY--BRAVO 17 October, 2012 @ 8:33 pm   295

looks like sony messed up again, i hope sony QA didn’t test it, like everyone else is saying, very little feedback from the blog guys,yet again. looks like the ps3 simply doesn’t do everything.

Alex79uk 17 October, 2012 @ 8:39 pm   296

Oh God what the hell have they done to the store? Absolute (CENSORED) idiots.. The main reason I never use my 360 is the utterly useless interface, so what a brilliant idea of PS3 to COMPLETELY copy it. It is now impossible to use. Well done you (CENSORED). I am literally disgusted.

Skydancerx 17 October, 2012 @ 8:48 pm   297

Looks good but does not Work. LOL?!

Where the Q&A Deparment when you (we) need it? Rerelease the Store in 2 or 3 Months like CS:Go and other Games. Oh and dont forget to say nothing about it.

Seriously SCEE it gots even more worse every day.
Also Customer Service has its lack of incompetence, im almost a Year on it to get Old Plus Games recovered on my DL List. Now they says its my fault cause of have Auto Reneawal off. I extend my Plus before it runs out and this is my fault. Seriously?

I would like to mistreat you because you have deserved it. It is a disaster after another and communicate with your customers is ridiculous. Does your CEO or CEO of Sony Europe know about this mess here?


Its still on the old one? Hmmm… looks like it was taken down to make adjustments on EVERYTHING we said. I mean within an hour there was over 100 messages and most of them said it was slow, the searching was more difficult, and it was clunky.

Elliot wasn’t on in the afternoon, like he said he would be? Cant say im surprised, but if they were busy working on it I suppose its understandable.

When it loaded quickly, which it only did for me once, it worked very well. It wasnt a complete shambles, except for the fact it was released seemingly unfinished and still riddled with errors and annoyances.

Let’s see, when it comes back out, if its any better, then reserve greater judgement. I’m assuming they havent simply given up on the whole thing.


I like this new design of the store but my only problem is the loading time at the beginning. I hope you find a way to fix that.

supersmith2500 17 October, 2012 @ 8:51 pm   300

Yeah, SCEE always screw with it’s customers time after time. No wonder SCEA handles better.


Oh no! I’ve just tried to access the store via remote play on my vita and guess what it is now not supported. Great! R u telling all those hours of testing and no one spotted this one unless Sony has decided drop this bomb shell on the quiet.

danielm1979 17 October, 2012 @ 8:58 pm   302

Oh crap, the new store is up again!!!

lisa_2k6 17 October, 2012 @ 8:58 pm   303

Well after reading through all these posts I was expecting this new store to be realy awful to use, I’ve just downloaded the update and the loading into the store is kinda slow but it has been said this speed increases after the first time, the other problem is icons for listed games they take a while to load, but again this will be faster the next time you go to these lists, the only real problem I have with this store is the amount of screens you have to go through to get to the game you want to download, it feels like its never ending, but other than that I think this store is realy quite nice and the animations and stuff make it feel a whole lot better than the old store, well done Sony I just hope you reduce the amount of screens getting through the payment process to downloading a game 🙂

Marrsterhausen 17 October, 2012 @ 9:00 pm   304

What a mess SCEE… Another week, another fail. How can customers have confidence in you when you continually break your promises & disappoint?

lisa_2k6 17 October, 2012 @ 9:04 pm   305

That link is wrong ive just downloaded the new store like 15 mins ago how is it reverted?

DragonGuard666 17 October, 2012 @ 9:05 pm   306

There wasn’t anything wrong with old store. This is just a clusterF. I can’t get on to PS+ section.

Marrsterhausen 17 October, 2012 @ 9:09 pm   307

The store for me has gone back to the old blue style, the eurogamer link just confirms what many are experiencing at the moment.

Xephon1970 17 October, 2012 @ 9:10 pm   308

So the update has reaapeared and frankly, it works now. I’ve had a little mooch about and it’s clean and simple to use. The extras that go with each game now appear on the same page – videos, add-ons etc. Like it should have been.

Only three windows to scroll through, thought there would have been more. And might have been a nice idea to be taken back to first window after you get to the last one.

All in all, a massive improvement over previous versions – be patient, give it a chance, it’ll get better over the next day or so. It’s easy to come on here and be negative about it all, but this is a leap forward from we had before. I like it.

lisa_2k6 17 October, 2012 @ 9:12 pm   309

I havent had any problems with the store apart from the number of screens you have to go through to download something, people on here are just never satisfied with anything, its every week people complain about every little thing iys no wonder Sony dont come out to talk to people on here, I wouldnt want to face all this either, the store is working fine for me :/

Sephriem 17 October, 2012 @ 9:14 pm   310

After downloading the update earlier my ps3 froze on new store reset etc etc.
New store was pulled I deleted the update.

Now I’ve just reinstalled the update (it did error but I tried again and it worked).

It was a little sluggish on load I exited restarted ps3.
Seems to run fine now.

Still a slight speed loss but it functions, payments work downloads work, films too.

I recommend everyone delete their update files (press triangle to bring up option hovereing over store logo on XMB.
And redownload it.

To re download go into store it should hang blank for a few seconds then it’ll give you the option to re download.

Hope this helps.

New store.
Works well.
But still lack download list search 🙁

supersmith2500 17 October, 2012 @ 9:17 pm   311


JOHNY--BRAVO 17 October, 2012 @ 9:19 pm   312

reminds me so much of xbox store, apart from theirs works way better, if sony want to sell more their prices need to be more realistic, no disc, no box, no delivery , no staff wages so why on earth are inferior digital downloads more expensive, paypal introduction was good idea but the prices are ridiculous.

Sephriem 17 October, 2012 @ 9:21 pm   313

The sounds remind me of GT series lol.

Marrsterhausen 17 October, 2012 @ 9:21 pm   314


There’s every right to complain when SCEE constantly fail to deliver on content & generally are very unprofessional week in week out. Why is it that other companies e.g Microsoft/Steam can consistently deliver without issue?

Urahara454 17 October, 2012 @ 9:22 pm   315

Ive gotta say its inspirational to see how much a good thing can be absolutely ruined by you guys, I mean my faith in you as a company has slipped dramatically in recent years and I will not be getting a ps4, but you’ve destroyed the store, its a nightmare to navigate, nightmare to get anything actually loading and a nightmare to get what you want in a few clicks. Not pleased

jason54400 17 October, 2012 @ 9:26 pm   316

I have just downloaded the new store (well about 20 minutes ago) and its working fine. It seems faster then the old one for me. Only problem I have is I generally use my PS Vita to access the store via remote play to download any items to play during the evening (my PS3 is hooked up to the main tv so I can not use it until the evening times) but it seems that the store is no longer supported by remote play. I hope it will be sorted soon. I kind off like it but like people have said downloading a demo takes more clicks which is a bit annoying.

lisa_2k6 17 October, 2012 @ 9:31 pm   317

@ Marrsterhausen
Did you pay for the new PS store update? no so that means you have no right to complain, yes there may have been teething problems all this will sort out in time, people are just so eager to come and rant about stuff instead of waiting to see how it turns out, like I said store is fine, but from the reactions of people here I was actualy dreading the new store now im relieved that everything is good.

ReeceDevonport 17 October, 2012 @ 9:33 pm   318

I really can’t see what all of the complaints are about, the new UI is awesome, and to be fair, I found the PS+ section in seconds, Games > Playstation Plus. The Dev’s have done an amazing job. Yeah the servers are a little sluggish at the moment but that has its reasons, and like staff have said, will resolve itself very soon.

KayoTiic_ColaTT 17 October, 2012 @ 9:35 pm   319

dude what is wrong with you i’ve been on this blog for a while and i see you often comment on the posts
and sometimes i see you fanboying scee and sometimes i see you posting crap about them are you seeking for attention?

just my geuss….

Skookie30 17 October, 2012 @ 9:35 pm   320

with me it like Hit & miss still take ages to get on not like 2 secs from old store 1st the store didn’t saw i was a plus member took a bit of time to get that yellow plus sign on my ID because that too need to be loaded up.

on my 4th vist the home page was blank took about 10 secs to decide to loaded up the responsive moving around was better this time around grateful for that.

but take FF7 title it doesn’t fit in the box so you seeing bits of the title they need to adjust the icon in thoes boxes.

2 things i notice or 3 i like the way you can write a review of what you bought, didn’t like the way the store didn’t know i bought it with a flag icon it say content not available & it wouldn’t let me download from the game pages like old store did.

lastly i notice notice out of 3 is i saw a friend visting the store it shows up on your ID presence.

but i must say it getting there better then afternoon launch. 😐

rockjamie 17 October, 2012 @ 9:43 pm   321

so where are trailers in this new fangled store???
i’m trying to find Access TV 54, but not only can I not find that, there seems to be no trailers at all?
its not under games, its not under movies and its not under tv?
where am i going wrong?
ps. i have tried searching for it and it does not come up there either

Marrsterhausen 17 October, 2012 @ 9:44 pm   322


No of course I didn’t pay for the new PS update, but I still have the right to complain & definitely doesn’t change the fact that SCEE continue to disappoint on an almost weekly rate now. My faith as a consumer is being rapidly eroded by SCEE due to their continued incompetence.
Nothing personal Lisa 🙂 I’m just none too happy with SCEE at the moment.

jason54400 17 October, 2012 @ 9:45 pm   323

Okay mine has randomly reverted back to the old store. After a demo download finished and my ps3 turned off I just went to check the store to see if there was anything else I wanted and the old store is back.

Ryusennin 17 October, 2012 @ 9:45 pm   324

This welcome overhaul was long overdue. Nice changes so far.

That said, I hate the tumbler text input. The lack of keyboard support is a real letdown.

Dogwar1984 17 October, 2012 @ 9:50 pm   325

Nice look but missing a coupel of things.

1.downloades you made ned to sort system like Abc end sort in mationps like games,dlc,videos

2.option to view as list

3.option to use the old psn store look.

supersmith2500 17 October, 2012 @ 9:54 pm   326

And we’re back to the old look. This is embarrassing for SCEE.

Chadders77 17 October, 2012 @ 9:55 pm   327

What going on with remote play??? You spend your time and money buying 2 pieces of hardware that are suppose to work in perfect conjunction with each other, only to find you cant actually play your ps3 games or even demos on your vita and now sonys stopped you accessing the PS Store altogether. Keep taking function away sony that fine and soon we’ll have (CENSORED) all left, very disappointed???

rockjamie 17 October, 2012 @ 9:57 pm   328

yep, back to the old look!

got Access TV, now im happy 🙂

I really liked the new look, but it needs a lot more work before it should be released again!

HappySpaceInvdr 17 October, 2012 @ 9:58 pm   329

Bad, bad, bad. I don’t know whether to laugh or cry. It’s slow, glitchy and confusing, and I have difficulty believing this went through any kind of QA or UAT process.

UPDATE: And I see that you’ve just now taken it down and put the old store back. Smart decision. Please stick with that until you have something better.

supersmith2500 17 October, 2012 @ 10:00 pm   330

You know what SCEE, just leave the Store alone and just fix it because seriously, We’re getting sick of this crap. I’m sorry but we are all frustrated here.

You know what we say. ANOTHER WEEK, ANOTHER FAIL!!

HappySpaceInvdr 17 October, 2012 @ 10:03 pm   331

“You told us that, in the old store, pages for add-ons were difficult to find and that it was often hard to tell which content an add-on was for. ”

We did… but now you’ve made it harder to scroll through those add-ons because I can only see 3 oversized icons on screen at any time. Seriously… navigate to that Little Big Planet 2 page you’ve shown above and browse the entire list of add-ons until you get to the bottom. If you stepped through, one at a time, it will have taken more than half an hour. If you simply held the down button…. see anything you liked? No, because it glitched past at lightning speed.

By the way, how many add-on items are available for Little Big Planet? Yeah.. it’s not displayed at the top of that long list, is it?

supersmith2500 17 October, 2012 @ 10:06 pm   332

You know what SCEE, just ditch the new look. It’s a failure anyways.

The old version works fine. Jesus Christ Sony do you want me to switch to Xbox soon?

HappySpaceInvdr 17 October, 2012 @ 10:07 pm   333

After last year’s hacking, and revelations about your shonky firewall-less infrastructure, service maintenance that only customers who follow this blog or your Twitter feed would get any warning of… and which lock us out of your online service for 8 hours or more…

… and now this pathetic, untested, pre-alpha quality crap.

Just stop.

Skookie30 17 October, 2012 @ 10:07 pm   334

& with me back to old store just make your mind are we having this store or Not?

my PSN friend not from UK somewhere about says it working fine okay how long does it take for you to get on it.

Me: 30 secs to load up.

further 10 secs with me ID sitting at bottom right without the plus sign looking at a blank home page till it did upload the icons & with plus sign so the new store finally knew i was a plus member.

so this is going to happen each time you log on the store, the store is basically a APP.

Nightmareofkaito 17 October, 2012 @ 10:08 pm   335

I like the current store is there anyway to revert to that or am I stuck with the new store.

Tyrannic_Puppy 17 October, 2012 @ 10:17 pm   336

First, love the redesign. That light blue was often far too hard to see anything written on when you are sitting 3 or 4 metres back from the screen, but the darker background is in itself a huge step forward.

I like the dynamic feel and new layout. It’s going to take me a while but I think I’ll get the hang of it. Going to have a good long play in it tonight and see what everything does and where everything is.

However I must agree with almost everyone else on one point: Download List. It NEEDS a search and/or filter function. Or perhaps the ability to hide certain items. I have a good 50 demos I have no intention of redownloading clogging up my list of well over 1000 items. It just takes way too long to find anything I need in it. This should be priority one after the store is completely rolled out.

But so far, the DL List is the only drawback to the new store. Love it so far and can see great things ahead for PSN.

Shadowdragoon 17 October, 2012 @ 10:22 pm   337

Store feels slow and sluggish.
Its a bit messy to navigate, found multiple empty pages where i could select blank spaces that did nothing. Had trubble finding the plus section, Selecting games or all on latest didnt do anny difference.. etc.. Not saying the old was good, but this one is currently not better..

And DL list is still a mess..

ReeceDevonport 17 October, 2012 @ 10:27 pm   338

Mine appears to have reverted D: NOOOOOOO!

wanted1978 17 October, 2012 @ 10:27 pm   339

What about the United Arab Emirates store when will it be up?



Where do I see if I’ve purchased the content before or not?

TweetTweet 17 October, 2012 @ 10:34 pm   341

“Everything we’ve done to improve the browsing experience, both in feature categories using carousels and in product categories using grids with sorting and filtering, has been with the singular goal of helping you get to the kind of content you’re most interested in as quickly and as easily as possible.”

Well you failed at doing exactly that!

A few examples:
* “What’s New” is not sorted by date and e.g. displayes Journey. How is that new?
* Scrolling right on “What’s New” and selecting “Latest Add-Ons” shows only nine titles at a time and they are not bundled. That way e.g. Rock Band songs show up all over the place. Totally useless! Does an HD experience to you mean that you should see fewer titles on screen at the same time? Does mixing all the Add-Ons together in a pile make it quicker for me to find what I want? Nope!
* In the PS+ section I can only see six titles at a time because the top third of the screen displays a large banner, e.g. “Exclusives”. Great! Then I can remember what section I just chose or what? Again: it does not help me find what I want – it clutters up the screen with useless junk!

Please put me on a focus group and I’ll test and provide you with feedback. This is absurd!

BurnOutBrighter 17 October, 2012 @ 10:37 pm   342

This is awful.

– No centralised list for new content. Instead, it’s split into multiple categories for games, DLC, etc.

– Still no download list search/sort options. And as if to spite us, the download list scrolls slower, shows fewer items and once, and takes longer to load.

– Search is even worse. I know you want it to feel like Google Instant, but you have to wait for the results of each letter before you can select the next one! No USB keyboard support is a HUGE oversight.

– Six steps just to get a demo? Why do I have to use the cart and checkout for FREE content? Why doesn’t background downloading happen automatically?

– PS Plus content buried behind menus. Plus and the Instant Game Collection is the best idea Sony has had this gen, and hiding it in the interface makes no sense.

Maybe you should spend less time trying to shove giant pictures of Lionel Messi in my face and work on making the store usable instead.

HappySpaceInvdr 17 October, 2012 @ 10:46 pm   343

Here’s a novel idea Sony:

Why not run both store front-ends for a month, allowing customers to choose which one they find easier and more pleasant to use.

At the end of that month, keep only the one that was used the most.

BiosNova 17 October, 2012 @ 10:50 pm   344

SCEA did it properly and made a video showing the changes, SCEE just let SCEA take you over, your management of the store, while good at most times, can be a joke the rest of the time. The store has reverted back, why? Another shameful mistake and bodged roll out.

PhantomOfOpera 17 October, 2012 @ 10:58 pm   345

Not sure if ther is an issue at my end but it is nearly 11pm and the store still looks the same (no change to the new look).

residentSteve 17 October, 2012 @ 11:10 pm   346

What update are people talking about that they have downloaded?
Also not seen the new store at all on my ps3, just the old one even my 360 doesn’t want to download its new update to, guess I will stick to the current one for now.

Azard300 17 October, 2012 @ 11:14 pm   347

Jaward bhai

Skydancerx 17 October, 2012 @ 11:22 pm   348

Psvita Store is also broken. Every download has an error message but appears on the dl list. From the dlblist i can download the games.
Get someon from the us store team they know what they do.

I hate moaning every week here, but gettingsvthings better ? No!

BiosNova 17 October, 2012 @ 11:26 pm   349

It’s OK guys, Eric Lempel from SCEA has mentioned they are currently looking at the download list. If you want answers, go ask SCEA, because SCEE don’t know jack, heck even Jawad didn’t know about the new store 2 weeks back! Shows how in tune SCEE are.

danielm1979 17 October, 2012 @ 11:26 pm   350

– Everytime I want to enter it takes me half a minute!
– Don’t like the menu’s zooming in and out
– Don’t like the fact that there are no more individual folders categorised as ‘A’ ‘B’ ‘C’. No… we get one big slow scrollfest!
– Scrap the categories like adventure, action, RPG etc. ’cause you handle them like (CENSORED). Rock Band Blitz for instance isn’t even to be found in the Music folder. So nothing new here.
– And again, what moron decided to ditch the direct download button. He or she needs to be fired! ‘Cause this is just plain stupid.
– Keep text in the boxes and don’t let it run out, this is sloppy
– Please make it so that the store’s language is the same as my system’s, cause I don’t want it in Dutch! Some translations are just stupid and really childish.

Just ring back the simplicity! OK, it looks kinda nice and refreshing. But I really don’t care about that in a few weeks.

Bumblebee 17 October, 2012 @ 11:38 pm   351

Dear SCEE,

On a Wednesday evening when I get in from work, after greeting my girl and my dog I generally fire up my Vita (or prior to that my PSP), Remote Play my PS3, and have a look what’s new on the PS Store while my girlfriend watches TV or does work or whatever.

My point is, I can browse at my leisure and sometimes even spend ridiculous amounts right under her nose, without disturbing what she’s doing, THANKS TO REMOTE PLAY on the PS Store.

Now I hear the new version doesn’t have it? Are you NUTS or just STUPID? Honestly, week after week I am astounded and the slackness of Sony’s team. I’ve had a PlayStation since PS1 but at the moment I am considering jumping ship next generation, because despite excellent games for PS3, the support is shocking.

I suggest you hire someone with the guts to stand up and say “THIS IS WHAT NEEDS TO BE DONE”, as opposed to the current attitude which seems to be “meh, that will do”. It WON’T do, and you’re losing your loyal customer base!

Bumblebee 17 October, 2012 @ 11:39 pm   352

I know you’ve given up on Vita, but I’ve spent a lot of dosh on it and you need to get more games Remote Playing… e.g. Bejeweled 3 doesn’t, while Bejeweled 2 does? I bought B3 FOR remote play, expecting it.

And don’t give me “ah, it’s out of our hands”… no, IT IS NOT. It’s your responsibility to encourage devs and publishers. We’re getting a really, really bad level of service and it’s incredibly lazy, unprofessional and short-sighted to think your company can get away with it for much longer.

Private-Lu 18 October, 2012 @ 1:00 am   353

Right this afternoon the first time seeing the new Store look and interface, Loved it, just now wanted to see this weeks update on the new look. Turns out it’s back to the old look.

Shame I was looking forward to seeing that new look everyday (or everytime I’m on the Store).

I don’t know what everyone is complaining about, I didn’t have a single problem.


People really need to chill out a bit more!

Why all the complaints and negativity? It’s just a theme that they haven’t had ready! At least they left the Store up! They could have taken the whole thing down, then what would you have done?

Really, they are running a lot of other things too, like game servers!

Cut them some slack and just let them do their jobs for crying out load!

People are always going on about bad customer service, but why do you care so much? It’s not like the PS Store is the only place you an get games!


Today went as follows:

old store
new store
old store
new store
old store

I decided to buy the game i wanted because i was fed up with waiting for the store to get sorted. Sony quite happily took my money, but i just get an error when i try to download it. The game is flagged as purchased and in my downloads list, but i have to wait to download it.

Flashbacks to the outage. Please Sony……..sort it out, it’s getting boring now

Scott-NBNP 18 October, 2012 @ 1:48 am   356

Takes forever to get the playstation plus free stuff, why do i need to spend 3 mins checking out on a game that is free? I should be able to just download it.
Still no retro city rampage in australia forcing me to pirate it and informing VBlank Entertainment that its due to Sony AU not refusing to sell it with the rest of the world.
Still more expensive then everywhere else in the world…..

Why does sony feel the need to treat Australia customers like dirt?

johnybaboon 18 October, 2012 @ 1:53 am   357

when is the uk getting done?

serifeisik 18 October, 2012 @ 2:05 am   358

like windows 8 and xbox marked i can see >:)

Stonesthrow 18 October, 2012 @ 2:53 am   359

Just had a first glance and I’ve got mixed feelings about it. Sure the images are bigger but with that comes the problem that you have to scroll through random content a lot more. I liked how you could set your own size of tiles on the old store, and decide if you want everything on screen at once in a smaller size, or go bigger and have to scroll through more. I always had the smallest size so everything was in range without having to scroll through unnecessary stuff that much. It looks visually good, but the design seems less practical at first sight. It even kind of reminds me of the Xbox360 store now, which I’m not at all a big fan of.. Hopefully I’ll reconsider on some of these opinions after getting more used to it.

ChunkyDroid 18 October, 2012 @ 3:07 am   360

Hi there

While we wait for Elliott, I’ll throw in my pain.

I like the design, though the old design wasn’t particularly something I had any problems with.

However, the download list needs to be sorted out ASAP. I can’t speak for anyone else here, but I get a certain download limit every month, so to backtrack and find a number of things in my download list is becoming more time consuming than it needs to be.

I would find that this would most likely be a problem with most PS+ subscribers, particularly those who purchase much of the 50% reduced DLC.

Hopefully one of you will reply to one of the many Download List comments and address it soon!


Not seen the new store since I was asleep when it came up and went down for a second time…but so tempted to say this:

1st World Problems

I would like to be able to delete game demos from my download list. Why would I want to download the Final Fantasy XIII-2 demo again when I have the full game?


The audio from each action gets extremely annoying very quickly, please let us turn it off, I want to neck myself after a few selections.


That I have to go through two or three pages of ads is frustrating – I’m looking for all the new stuff in the New Stuff category, I don’t *need* to see giant 1/3rd screen advertisements about Red Dead Redemption and Battlefield. If they’re new, I’ll see them along with all the other stuff. If they’re not, then why should I see them at all?

In the “New” sections, there is a drastic lack of folders. There’s a dozen pieces for stuff like Mugen Souls and Tales Of Graces, and if I want to see the Mugen Souls DLC, then it should be in a neatly arranged section. One game with many DLC should only take up one space – I can decide for myself if I want to see the DLC for it.

I do like the Sort and Filter options, but the Default Sort is useless. Yes, there’s a “New > Old” sort option. In the New Content area, that should be default, so I can see the new stuff first, but it is not. Better would be the ability to remember how I sort things, so I don’t need to constantly reset it every time I access the store. A much lesser concern, but I don’t understand why the drop-down single letter option was used for Search. The PS3 has a native keyboard method, which is far faster and easier to navigate.


Banners are terrible – the Spring Sale and PSN Plus banners are taking up half my screen. They should be smaller, or in the background, so I can focus on the discounted purchasable content like in the rest of the store, not half as much. The Vita did a far better job.

The “All DLC” section of the store is useless. Categorization by Type Of Content is worthless – there is no reason that I would want to search for content by those categories, and yet this is the only method you can use. Yes, it’s nice to know what sort of content it is when we’re looking at it, but it’s not a useful way of actually looking at content, and doesn’t help me find things that I like.

Now, that DLC is listed with it’s appropriate game when you look at it is MUCH better, and I do like that, but it drives home just how useless the DLC section is. But even if I like it, I just found that One Piece Pirate Warriors released a “Full Set” DLC, with all of it’s DLC for a cheaper price, but this isn’t listed with the game, when it really should be. That I can’t rely on the store to actually show me all the DLC I can purchase for it is disheartening, especially when it’s the best value DLC the game has.

The--geordie 18 October, 2012 @ 7:25 am   366

how come i’m still getting the old store very strange

Worm2010 18 October, 2012 @ 7:30 am   367

please go back to the old store or at least give people the option.
It reminds me of X-box live, hard to navigate and i hate it so so much

it won’t recognize me as a ps plus member

glesper87 18 October, 2012 @ 7:40 am   368

Darn this sux. I was waiting for my income to buy tekken tag tunes from the store. And now when i updated to this unstabled update, it’s gone. What gives?. I really Think it’s much harder to find addons and games with this New search Engine. And i’ve noticed that other dlcs are gone as well and some doesn’t show in the store though it could be found in- game. One other thing that makes me fustrated even before this update. That when in- game. You can download some dlc stuff butts some dlcs doesn’t show. And i havet to search for them in the regular store. Fix thees problem please.

CyDoNiA-UK 18 October, 2012 @ 9:05 am   369

Last night at about midnight the store was still the old one for me in the UK. Worked great though was able to download what I wanted quickly. 😉

Please though SCE fix that “view downloads” list. I couldn’t care less about the rest of it but the “view downloads” list is horrible.

JOHNY--BRAVO 18 October, 2012 @ 9:07 am   370

the blog is for informing customers as to whats happening as they did with boasting of a new super fast store that was developed from what customers had wanted supposedly ( yet none of us had any input ), now things have gone wrong yet again, wouldn’t it be a great idea to update the blog as to why sony has failed to deliver and whats now happening or is this now becoming a huge embarrassment of proven incompetence.people’s faith in sony as a competent company is being undermined week by week.


Well I’ve been using the new store for a bit now and I’ve gotta say it’s taken a huge hit in usability – maybe that’s just because it’s different…??

I do think that it really isn’t that user friendly, it isn’t intuitive, I went looking round for today’s content, couldn’t find much, not sure if I saw everything or not.

Everything is HUGE, you really don’t see much content on each screen so there’s a lot of ‘scrolling’, a lot of hunting etc.

The ‘select’ noise gets very annoying, very quickly.

Navigation isn’t easy, shortcuts would be nice – map things to the controller buttons.

I do think it’s a shame that PS has copied the xbox/Metro/Steam Big Picture interface, something original would have been nice, especially since the xbox interface is such a mess!

Skookie30 18 October, 2012 @ 9:32 am   372

@ lisa_2k6

heres 2 link it states quite clearly it reverts to old store i had the old store new store old store last night if you have twitter give me some time i try tweet a vid or pic of the old store this morning.

let me ask you & others how long you got on the store after the load up.

with me: it took 30 secs, then a further 10 secs watching a black homepage that i thought it freezed then it loaded up the icons.

on a other vist took 30 secs to get on but the icons loaded quickly so im having a hit & miss.

why would sony revert back if there is no fault.

if links fail to load just copy/paste it.

lisa_2k6 18 October, 2012 @ 9:36 am   373

If people bothered to read this blog you would have noticed that you will get your say, all thats happening atm is theyre rolling out a new store and theyre having problems just give them some time to sort things out. For those who didnt bother to read the blog above here is what they said

“It’s just the beginning of a journey that will see PlayStation Store evolve over time. We’re planning to drop in new features and make updates every month or two based on the backlog of features we’ve already got lined up and on the feedback we get from you.”

So if you have any suggestions or just like to comment thats fine but ranting and raving isnt going to make things better overnight.

JOHNY--BRAVO 18 October, 2012 @ 10:03 am   374

@ lisa , i read the blog week on week and am a active member on the eu forums, this new store update came as a surprise to blog team members and moderators alike so where customer feedback came from im not sure but these mishaps / problems / issues are week on week as im sure youve read from the psn eu store update with a lot of abuse targeted at sony, my stance remains the same, their happy enough to advertise on the blog but when things go wrong its no comment, many users have given up seeing csgo because sonys eu performance is so bad and recently predictably so, walking dead episode 4 being delayed for example . no wonder so many users are saying their next gen wont be with sony.

lisa_2k6 18 October, 2012 @ 10:16 am   375

Its very rare I have problems with the service so im not on the blog every week complaining about every little thing, im not a picky person if a game is delayed so be it, it will come eventualy whats the mad rush? like I said ranting about these things dont make them come any quicker, there was one thing I thought needed sorting out though which we’re now starting to see positive results from and thats the game prices on the store, yes some new games are still as much as £50 which can be bought for much less on the highstreet, but im seeing way more games now that match or are less than retail which im happy about, these things take time people just need to have a little more patience :/


@lisa_2k6: I must admit last year I myself overreacted to something, I think it was us in EU not getting the Dissidia Final Fantasy 012 Prologus until like 2 days before the main game was released, which was a week after US, and meant we never had enough time to complete it before playing the main game. I did overreact, but its just the whole one thing after another. You seem like a very patient person, and I myself have had little problems this year, so I haven’t been on the blog much.

Do you have the new store? I notice your from UK, like me, and I don’t have the new store. Just wondered if its just the UK that doesnt have it.

I do think people complain to much, but there is such a thing as constructive criticism, which I like to think I have given yesterday and may do in the future, rather than my stupid troll-like complaints I made last year. The comments that annoy me are the ones like “oh man sony SUCK im gonna go get an xbox and never play a sony consle again” cause its just idle threats and useless complaining.

JOHNY--BRAVO 18 October, 2012 @ 10:50 am   377

@ lisa . i dont think many people are ranting including myself, but if you read the psn eu blog regularly as many of us do then you will notice that theirs been plenty of issues lately that have continued week on week, many will have been long serving sony game fans since ps1 and the direction and performance of sony recently gives many of us concern as to what sony is becoming, at present were now back to the old store, the new store has disappeared, the question should be as a competent company why wasn’t it tested properly before release and as ive stated and youve agreed the store issue is mainly the pricing, you can change the store as many times as you like but if content is overpriced customers will not purchase it,i for one would not purchase the content a) for price b) for download lengh times, perhaps sony should look at a mail order service but i doubt it could competently manage that as it struggles with digital downloads.


@JOHNY–BRAVO: I agree largely with you, but you do realise Sony has NO CONTROL of the prices on the store, yeah? Its down to the developers.

lisa_2k6 18 October, 2012 @ 11:10 am   379

@ spikkle I did have the new store briefly last night and had a look around seems ok to me, if you look back 1 or 2 pages I gave my view on the new store although I did only use it for around 15 mins, the only real problem I have with the store that ive noticed so far is the amount of screens you have to go through to get to actualy downloading a game, I think this will get reduced though they will be reading these comments and will adress things in time, the download list doesnt realy bother me like other people on here as most of my games are on HDD so I dont need to visit my download list on the store, I usualy use account manager anyway if I’m looking for something, the search isnt that bad I can live with that, you only need to put the 1st, 2nd and maybe 3rd letter of what your looking for and lots of things are automaticaly displayed at the side which start with those letter, it would be quicker with a box to type things in but that will most likely get sorted out too, its a new store so there is bound to be people that dont like everything about it even if they released it in a year from now there would still be complaints about something someone doesnt like, its hard to make something everyone likes :/

Curtis620 18 October, 2012 @ 11:26 am   380

you can’t do anything right can you sony ? no doubt america got all this first and we are still waiting . but then again we are only europeans so who cares isn’t that right sony ?

JOHNY--BRAVO 18 October, 2012 @ 11:27 am   381

@ spikkle , yes ive heard that but simply dont believe it, stores in the uk usually stipulate the price goods go on sail for and i believe sony to be no different, its called competion something sony obviously dont believe in, stores have overheads which is why the cant compete with online prices in many circumstances, online sellers are still selling a hard copy product and are still selling cheaper than sony who lets face it are only supplying a downloadable program at little cost or expense than all the other ways of purchasing products from other retailers.


@Lisa: To be honest, I do agree with most of what you just said. I dont care about the download list myself to be honest, which seems to be most peoples main annoyance.

stefanv27 18 October, 2012 @ 11:29 am   383

When exactly the new store is going live in Italy ? Is October 18 and i still see the old store…


@JOHNY: But this isnt like a normal store, its part of a larger overall service. I do agree the prices are way to high, but the EU store covers not just the UK, but lots of other countries, so pricing still has to be fair to everyone, being as equal as possible in euros and £’s, so im not suprised it is soley up to the developer.

You say you dont believe Sony have no say in price? Well… it’s a fact so you kind of have to. Like inFamous 2, in every store it was at the very most £44.99, here its £49.99, but thats just the way it is.

Dont like the price, dont buy. Simple. But the retail copy of the game. If there is no retail copy, then there is nothing to compare it to, hence no problem.


So wheres this mythical “NEW” store?

sadlam79 18 October, 2012 @ 11:50 am   386

Did manage to have a look at the top selling games before the new store crashed and came down.

I was happy to see that none of the extortionately priced new releases were to be found in the top ten. A little bit of faith restored in the general public.

JOHNY--BRAVO 18 October, 2012 @ 11:56 am   387

@spikkle , thats right the eu psn store covers most of europe, one store, no distribution, fuel , rates , not as many wages no hard copies it just supplies a program over the web at a lot more than other retailers and recently not on time , it actually shows what a good job other retailers do for day one releases and what value for money your actually getting when shopping elsewhere. sony has the best resources by far but thinks a store update will increase sales ? they actually believe that?

BiosNova 18 October, 2012 @ 11:58 am   388

SCEE were getting better, they used to be awful. sad to see they are slipping into their old ways. This is a company, dog eat dog, SCEE don’t seem to see this.

supersmith2500 18 October, 2012 @ 12:19 pm   389

I hope SCEE is aware of those issues and fixed the bugs. I mean our Store right now is full of bugs unlike YouTube. Vita not selling sell, too many delays for Europe, constant freezes on Slim PS3s, too many problems now we have a Store not working properly.

This is getting ridiculous. I’ve been a PlayStation back in 1998 and that’s all I get now? No wonder why I only buy games physically in retail. I mean seriously SCEA should be laughing at you. I don’t mind if the new Store gets delayed due to bugs but last night was embarrassing.

supersmith2500 18 October, 2012 @ 12:20 pm   390

And EA, Most Wanted pre-order for £59.99? Away with you and your disgusting prices.

m_a_n_l_ 18 October, 2012 @ 12:43 pm   391

Im not one to usually complain, but SCEE – you really need to sort things out. At least make a post on the front page telling people what you are doing, that you guys are aware of the problems and that you are taking care of it. Mistakes happen, nobody’s perfect and there are always gonna be bugs and problems with new stuff, but people take it better and understand it if one comes out and makes a statement about it. Users are not just complaining about the delays and the bugs, people are complaining about your indifference to paying customers, a giant bubble of negativity is building up – take action or it will burst.

Hope you guys come up with something to appease the masses, hand out one more free game – like Payday or TKOF XIII – i still dont understand why are US psn+ members getting one more game that we are


‘Fail’ does not even come close to approximating the sheer ineptitude of SCEE as a company. Say goodbye to your customers for the next generation Sony, ‘Hello Microsoft’….

Erroneus 18 October, 2012 @ 1:16 pm   394

I agree with others there is too much scrolling, because the pictures are so big. I actually like the size when you are in the main menu, it shows you an overview of the content to the right while the menu is open. My suggestion is that you add support for scroll of content when in the menu, you could do the scroll with right analog stick. If that’s not possible, make an option or something, so people can decide the size of the pictures, which should be possible if you built it on HTML5. It’s to big now if you got a TV over 32”.

Latest games/DLC/demos are on the third page on the front page, can be a bit tricky to find, might be a small issue. Though they need to something about the latest DLC page, it’s too messy, there should be folder for games or sorted by game name, not DLC name. Also I’m missing dates on the items in the overview on the latest pages, makes it easier to see what’s really new quickly.
The new search is fine, though they should properly add USB keyboard support, to please those who use it 🙂

Erroneus 18 October, 2012 @ 1:17 pm   395

Btw. where is the App section, it’s missing, even though we do have apps, like Playmemories, Vidzone, Mubi, Netflix, Folding@Home and so on.

Also isn’t it about time Elliott came on and answered some of the many questions?

BiosNova 18 October, 2012 @ 1:19 pm   396

“Heads-up everyone. Elliott is extremely busy today making sure the new Store rolls out properly. However, he is planning to come on and answer any questions later this afternoon, so fire away. He’ll only be talking about Store functionality, and will have nothing to say about release date issues!”

Looks like he needs to do a better job? I know it sounds harsh but really SCEE is the only company I know of that can’t do anything without issues and glaring mistakes cropping up.

Erroneus 18 October, 2012 @ 1:58 pm   397

Lol we actually just went from 5 replies to 4 replies, not moving in the right direction SCEE.

Please guys, communicate a bit more with your customers.

papasmurf____0 18 October, 2012 @ 2:08 pm   398

will there be a ps vita ps store make over?

FaZeR2009 18 October, 2012 @ 2:37 pm   399

To Whom Ever

I thought the new store was a step in rite direction abit slow but u kno its new it needs time then bam no new store when i cam bk on last night to download borderlands 2 dlc i carnt say im not shocked as iv flicked through some of these comments alot of people are very angry at the way scee is going with people losin faith in scee wot is the next step forward for u kno n how do u win bk ur faith in customers i have 1 simple way communication would be a start let us kno what is happening with the new store and when we will see it up again its not to much ask is it really?? i await any response along with every 1 else!!!


i dont understand why people who dont have the store(i am one of the people that dont) are up in arms about it.

i have been able to use the old store that is still there to get some content, i pre ordered when Vikings attack.

im seeing alot of posts from people who dont have it whining about nothing, get a grip guys its just a new look to the store its not a game it has no extra content just wait and you will have it soon enough.

fair play if you have the store and your posting to point out things that are not working correctly as that can be classed as feedback.

to people that have the store and are asking for it to be put back to old format, its not going to happen move on.

its like when facebook introduced timeline some people liked it others hated it but now its been around a while people are used to it and don’t complain anymore, so if you don’t like the format atm give it time and don’t fear change so much 🙂

FaZeR2009 18 October, 2012 @ 3:04 pm   401


im agree with u there im not moaning about not having it i am probably 1 of the few who actually like the way its done seems more modern which is good all im annoyed at it as we have had no reasons to why its gone bk to the old 1 we all we ask for as customers to sony is a little feedback and yet we get nothing its like our opinion means nothing when they constantly ask for our feedback and then give no reply its like (CENSORED) why do we even bother if we are just going to get ignored!

Erroneus 18 October, 2012 @ 3:25 pm   402

Postponed in some countries:

Why this is not in the blog post and nobody from SCEE has shown their face in this discussion since launch, is beyond my understanding.

b-boyJay23 18 October, 2012 @ 3:47 pm   403

Nicely put hayzink 😀

Mcbeanstr 18 October, 2012 @ 3:55 pm   404

I just redeemed some preorder incentives but they are not showing up in my downloads history 🙁

Skookie30 18 October, 2012 @ 4:05 pm   405

i got more infor for you if you got the new store and it working fine still no fast loading up though good no need to worry about.

if you haven’t got it sony has told that they temporary postponed the store roll-out to the other regions till they get it fix UK haven’t got the new store.

so we in a pattern the regions has & the has nots. thanks for divided the community.

The phased launch of the new PlayStation®Store has been temporarily postponed in some territories as teething issues related to the global roll-out of the Store are being addressed and resolved.

It is really important to us that the best possible Store experience is delivered and we appreciate your patience as we resolve these matters.

The new PlayStation®Store is now live in the following countries: Australia, New Zealand, Sweden, Norway, Denmark, Finland, Belgium, Netherlands, Austria, Switzerland, Poland, Germany, UAE, Kuwait , Qatar, India, Israel, Slovenia, Hungary, Turkey, Greece and South Africa. /t5/Announcements/PlayStation-Store-Statement/m-p/17274010

Chr15toff3e 18 October, 2012 @ 4:33 pm   407

I’ve just watched the walkthrough on CVG and I would definitely choose the old store over the new one (not downloaded it yet). It looks sweet, but the amount of screens you have to plough through just to purchase anything is a backwards step to the old version. Early days though, so I’ll cut them some slack, but that needs working on.

craggus2 18 October, 2012 @ 4:52 pm   408

Still no sign of the new store at the moment, which by the sounds of things i definitely a good thing. But now i’m scared to purchase anything because of the amount of errors i’ve read and heard about people experiencing with both stores, is this still the case? can anyone clear this up for me?

Curtis620 18 October, 2012 @ 4:56 pm   409

Sony Scrap the entire store idea you fail again . the amount of stuff you mess up is mounting . & the gaming websites are concerned about the way you are operating your company . you have enough money to fill the grand canyon and you can’t even get a new store rolled out in time .

vigilante_man 18 October, 2012 @ 4:59 pm   410

Just watched the CVG walk-through video as well while waiting for the real thing.

Looks better organised than the current one so thumbs up there!

Just 2 noticeable issues:

1. Loading time for the store. It’s gotta be quicker so we can just pop in and out like currently.

2. No way should it take 6 steps to download a Demo. Currently it takes just 2 steps. If it’s a demo/free must have an extra option to download straight away not go through the whole extra 4 steps for the Cart!

Here’s hoping it all gets sorted in good time. Good luck Sony.

bennyrafal 18 October, 2012 @ 5:20 pm   411

Dear Fred.

1. “New This Week” and “PS+” Category must be back also with all those “Summer Sales” and other sale events

2. In Poland it runs quite good, also it says im not PS+ member…. pls…i have over a year or so…

it will take some time, to master navigation 🙂

bennyrafal 18 October, 2012 @ 5:21 pm   412

i was talking about those signs “join to save XX” it sugests that im not a member but price in the cart is somehow correct


Where is it? Am I missing something here?

I checked the Czech Republic store, the UK store, the USA store and even the Japanese store. All of them are unchanged, the layout and navigation is the same as it has been for years. I was looking forward to browsing through it and seeing how it fares. Was it prematurely scrapped or pulled for the time being or what?

janiss561 18 October, 2012 @ 5:28 pm   414

When it will be on? I am waiting and still believing you Sony, you can do it!!!

Curtis620 18 October, 2012 @ 6:02 pm   415

everybody go to PS eu Twitter & u will notice just how corrupt sony are we are still without the store & said ” we will put the best tweets on show ” 1 Tweet read . ” i love how you can use the new paypal system on the new store . ?? what new store sony if you would at least pretend to care about your customers just even pretend it would be appreciated .


The store is up in quite a few areas, there is a post about it on the community forums.

Curtis620 18 October, 2012 @ 6:21 pm   417

i get more useful information from other gamers in the past 5 years than i have ever got from a sony employee . i am sorry sony it must be really hard work to tell us wat is going on . tell you wat sony why don’t you go out and do a days work in the snow freezing cold on a building site like i do then maybe you will move forward on your luxury office chair and type a reply . or is that too much like hard work .

supersmith2500 18 October, 2012 @ 6:59 pm   418

Where about’s. I can’t find it.

wanderly7 18 October, 2012 @ 7:20 pm   419

The store hasnt updated for me yet Is it happening tonight? :s just wondering

lisa_2k6 18 October, 2012 @ 8:04 pm   420

Only a select few EU countries have it right now USA get it next week, which wouldnt surprise me if we dont have to wait till then now with the amount of complaints there has been on here :/

ruinereraser 18 October, 2012 @ 8:12 pm   421

I’ve PS+ subscription until January 2014, but the new PSS is not recognizing it! Therefore I cannot download PSABR beta for example. Please fix this ASAP.

chrisboers 18 October, 2012 @ 8:20 pm   422

@above: The rollout of the new Store is on hold because of the current complaints.

Skydancerx 18 October, 2012 @ 8:49 pm   423


ALL PSone Games and Minis are dissappered from my Download List!!! So i cant redownload them!!! When i go to the PSone Section only 50% of my previous Plus Games are recognized, the other half i have to Pay?! Or it shows not able to Buy. On the Minis Section its the same (example: Age of Zombies Minis, Destruction Derby PSone)

DL List need Search Function.

chrisandsheva 18 October, 2012 @ 9:03 pm   424

in the limited time i had in new store i noticed a few ‘free’ items, well free if you choose not to buy them, only little things, though i didn’t look to hard so am sure there were other/better items to be had, 1st one i noticed was the online passes that come with some 1 hour trials, there was a way to download without including the full game, which i’m ‘guessing’ would mean you get it for keeps, minor stuff as i said, but i wasn’t looking for it, so god knows what others were able to ‘grab’, i suppose thats to be expected this early in, lol, couldn’t help but smile when i read about EAs weekend, they ‘gave’ away a lot of games (pc) by mistake, couldn’t happen to a nicer publisher.

Skydancerx 18 October, 2012 @ 9:07 pm   425

Update: Nearly every DL on my DL List show 12.10.12? LOL. Psone Games and Minis there but all messed up. DL List need search function.

@All: Try to search for “Starhawk” Solo Campaign. You will not find it.

@Sony: Search for “hawk” will not bring up Starhawk Lol

Skydancerx 18 October, 2012 @ 9:09 pm   426

@Sony: Starhawk Campaign and Multiplayer Mode are missing in the Store.

bastian_knight 18 October, 2012 @ 9:48 pm   427

I love the store redesign. But first it should work correctly. The store doesn’t recognise me as a PS+ subscriber and the store doesn’t recognise which titles I have bought previously :/

And the biggest mistake you have made is: no communication about problems and what are you doing to fix them (an ETA would be nice)! No communication kills confidence for you in your customers!

residentSteve 18 October, 2012 @ 9:57 pm   428

I just watched the demo on cvg of the new store I get what people mean now about downloading it now, but 6 steps to download a demo that’s bad.
I wonder when they will relaunch it, even my Xbox 360 will not update to its sort of new look what a bad week.

danielm1979 18 October, 2012 @ 10:59 pm   429

Some pointers
– 40 seconds to log in on average.
– The previews for the dynamic themes are all gone!
– Downloading a single free item takes too many steps. Bring back the download button!
– Search function is broken as it focuses on certain tags (I think?) and not full names. And it is a hassle to put in the letters one after another.
– HTML 5 popups/popovers and zooms are irritating
– I’d like to have my store in English as my system setting also set to that. Dutch translations are horrible childlike most of the times.
– Menu sounds should be optional
– Bring back the alfabetical subfolders as you can’t even manage the current ones. (Come on, Rock Band Blitz isn’t even found in the music section)

Please fix it once and good and don’t, as said, keep updating it over the next months. As in don’t change things we’re just getting used to. And keep things simple and functional.

glesper87 18 October, 2012 @ 11:02 pm   430

God damn it! Change the store as it was before!!!! Untill you make a more stable update!!! There are items etc People wants to download!!!! Or loose costumers!!!!


Still haven’t got the store in the UK for me :-(. it updated then said it was under maintenance and reverted back to the old store, it’s been like that ever since. Is there a fix for this?

rodrigues760 19 October, 2012 @ 3:03 am   432

will there be a movie section for the new PS store in all PAL regions including portugal?

DEATHWISH2478 19 October, 2012 @ 8:16 am   433

I have deleted the store permanently from my ps3 til i get notice from SCEE that they have fixed missing content, icons, sounds, downloads list sorting/filtering/deleting items etc.

PS Plus is now a joke with new store. The new store IS CRAP and i will not use it in this function or capacity; To full of bloatware ads and is very very slow. 40% works, %60 don’t work. We Have Way To many steps as others have suggested… Why not just fix issues with the old store huh? is that to hard for you to do that; But u can design a pretty interface.

I even am not buying a Sony next gen. The ps2 was my first console then ps3 now im ashamed to have any of them. I’m glad i blew my old ps3 up and had to buy a new super slim. That was BEFORE NEW STORE LAUNCH Otherwise I Would have not replaced my Sony ps3 I’d have gone over to another console or just back to PC gaming.

DEATHWISH2478 19 October, 2012 @ 8:17 am   434

Pictures to big i can not even press Square to get my list view back instead of crappy large icons.

Curtis620 19 October, 2012 @ 11:04 am   435

still no store in uk . only Britain can be that incompetent .

ReeceDevonport 19 October, 2012 @ 11:42 am   436

You guys are very hard to please, you complained about the old store, asking for an overhaul, Sony overhaul it and yet you still complain?

On another note, those that don’t have it yet, the store is currently rolling out again as we speak “The new PlayStation Store will continue to roll out across EU today. We’ll update as additional countries go live.” From their twitter.


It’d be nice if they updated this blog with their progress on the re-rollout after they messed up the first time.

I have no desire or need to own a twitter account so SCE constantly using services such as this to try and inform people is of no use to me. Isn’t that the point of this blog? To inform us whats going on?

ReeceDevonport 19 October, 2012 @ 12:10 pm   438

@Larsbar I think Elliot is commenting on most of the posts giving updates atm.


Dear Elliot,

When will the new store be rolling out in Saudi Arabia? It has been rolled out counties around it, UAE, Kuwait, but still old store in KSA.

@Elliott Dumville

Thanks for your reply to #25.
But I think you misunderstood my intention. I don’t want an even better protection for my kids, I as an adult in my 30s want access to all content that is legally possible.

Currently Sony suspects everyone to be underaged, at least that is the case in Germany. We don’t get free demos, trailers on M-rated titles, we can only purchase local cut versions of games and Sony’s idea to restrict DLCs to specific game versions gets in your way sometimes when you import games.

So what I want in aspect of the age verification isn’t to protect my kids, I want a way to flag my account as adult, granting me all the access to content that I deserve and have the right for. Adults in Germany are legally allowed to watch, download, purchase everything but those very very few titles on the Index. I expect a modern store to reflect those options.

Skookie30 19 October, 2012 @ 3:22 pm   441

thanks Elliott for the response yeah UK store rollout was not great it keep reverted to the old store and back to new and off again i just saw your other commets so great times ahead eh.

what features are we talking about plus features what are they, is a universal store 1 of the added features Elliott plz say Yes.

i can think of the top of my head 3 of the features:

1 download filter.

2 vita getting plus support that needs to be added to the store interface.

& 3 our dream store “universal”

the rest i can’t think what, recommendation is a old feature so it cant be that, the try theses on the far right on store is a old feature too so it can’t be that.

lastly what a nice way to bring in the changes before xmas. 🙂

CoolRichy008UK 19 October, 2012 @ 4:19 pm   442

ok sony where is the add 3 letters to the new ps store to find somin then wen all i saw was pick a letter to find something that i didnt wanna find ADD A DAM SEARCH BOX insted of the stupid A to Z where we int got no where to put in what we want to find either make new ps store have a PROPPER SEARCH BOX insted of stupid pick a letter or DONT BOTHER UPDATING IT and quit your jobs and let microsoft take over cuz me and others just had it with ur lazyness sony

CoolRichy008UK 19 October, 2012 @ 4:20 pm   443

ReeceDevonport either join in moaning about the new ps store or buy a xbox GOODDAY !!!

SpaceNerd 19 October, 2012 @ 6:20 pm   444

Update looks great but preferred the old one, much simpler to find the latest content updated, I check once a week to see what’s new. Personally think its a mission now and didn’t see what was wrong with old one. You should let people hav the choice to have old or new


Wait am i the only one that hasn’t got the updated version of the store? or was it live and then now it’s not? can someone fill me in on the info please.


Looking good, there are seem to be troubles with the search function. It doesn’t find ‘the walking dead’, even when searched for ‘walking dead’. I ended up finding it by manually viewing all games, filtering psn only, finding the parent page of the season pass and getting it from the additional links in the page. Definitely not intuitive and user friendly. Btw, it also doesn’t show up in horror games nor in action adventure.

Hopefully you’ll get that fixed soon 🙂

Curtis620 20 October, 2012 @ 11:05 am   447

still no store here in uk . but that’s allright because everybody else has it & is that allright with you sony ? you should be shot .

Rodia_73 20 October, 2012 @ 2:09 pm   448

I don’t like the “We want to sell you MOVIES” look.

And 33% of the store welcome is FIFA? You have to be kidding me!

This new store should go Seppuku.

LEFT4Evolution 20 October, 2012 @ 10:59 pm   449

The supposed new and improved ps store hasn’t even come to portugal. I haven’t even seen it once. Is it ever coming out or are you gonna screw us out of it? Please respond, i’d really like to know if i am ever going to see this or if it is just another promise not held by SCEE

johnybaboon 21 October, 2012 @ 6:33 am   450

new ps store now live in uk

johnybaboon 21 October, 2012 @ 7:28 am   451

just had a look arond the new look store, 1st impression really good, i agree with fellow users in our neighbouring countries who have already got the new store, it is a little difficult 2 navigate at 1st, but 1 improvement i like is if u try 2 download an add on for a agame but u cant say for example because u dont have something else that needs 2 go with it, it tells u this, but before it didn’t it would just let u download it, there for buying something u cant use and not been able 2 get a refund, this will eliminate that now

i like the new disign, all the missing dlcs i could not find on the old psn store no more i can find it now (like white knight chronicle 2, knight atefact weapon dlc)but there some dlc i could not find such as dissdia 012 music dlc(all), tekken tag 2 music pack A(contain t1,2,3 and tag1 music dlc), white knight chronicle(1) dlc. by the way i found some psp games in the ps3 section(and maybe not found in the psp section) such as dissdia 012 and tekken 5(psp, i think, i don’t remember there being a no online version for ps3, it say it for ps3 cost about £8).

kevkevUK 21 October, 2012 @ 12:32 pm   453

I am in two minds with this store. It looks better however it has a number of issues.

Firstly, why have you relegated Plus from the front? To see the latest Plus content I have to delve through several menus.

Secondly, it lags. Nasty.

Thirdly, the sound effects? Why so dull, lifeless and dark sounding?

Fourthly and possibly my biggest gripe now – To download a Plus item for free I am directed to a cart, then the checkout, I then have to confirm my purchase of a FREE item… and finally I am allowed to download it.
This was actually a step backwards as it now takes me several times longer to get my free plus items than it used to.

Its a start, but you have some work to do Sony as right now it feels more like a Beta.

supersmith2500 21 October, 2012 @ 12:34 pm   454

Very good, but still needs more work.

A_Nonny_Moose 21 October, 2012 @ 12:45 pm   455

I’ll say this here too. Now that I can finally see the new store, can I make some suggestions?

1. Please remove the giant banner that takes up 1/3rd of the screen when browsing Plus. It is monumentally annoying.

2. Could we please have some display options like before, to view content in a list or as tiles and so on?

3. Bring back the “New This Week” section so I can see the whole update at once. Currently, if I want to see the latest DLC,I have to go through Games > Latest > PS3 Add-Ons > 3 pages of whatever content is being advertised > All Latest Add-Ons, and then sort them by release date.

4. Sort the themes and avatars into categories again please. There’s over 1000 dynamic themes on the store and browsing them is a mess now.

5. Could you make it so all the Plus content actually shows up in the Plus section? Super Stardust Portable and Starhawk Campaign are still on offer I believe, but are nowhere to be seen. Before they were in the “Freebies” section of Plus, but that section is gone now. Likewise, Double Dragon Neon appears on the Instant Game Collection spread in the Welcome section, but not in the actual Instant Game Collection section.

DragonGuard666 21 October, 2012 @ 12:45 pm   456

Why was a new store released? There was nothing wrong with old one. It was very easy to navigate, and you got rid of the quick to use keyboard and replaced it with this new scroll down stuff. And it’s slow.

Ever heard of the phrase “If it ain’t broke, don’t fix it”?

Terrordactyl 21 October, 2012 @ 12:49 pm   457

Just tried the search function to see how it worked.

I thought I would look for Xcom as it’s new. You can’t get past X, as there is no C to choose.

Rubbish when you consider the xcom demo is on the front page.

Stuart444 21 October, 2012 @ 5:18 pm   458

Ok, I’ve tried the store and I have made up my mind on what I think about it.

First off, the asthetic/look of the store: It’s quite nice. I like the new ‘look’.

Secondly, why in gods name would you guys think it was a good idea to remove the PlayStation Plus section from the front page? Considering PS+ people are paying customers, I assume you’d want them to have easy access to the PS+ section by having it on the front page.

Next, my complaint about the search bar in my earlier comment stands, it is slow, unintuitive and annoying. The auto-fill idea was great yes however what if you want to filter out EVERYTHING but the game you want?

I typed in “Tales O” and there is no f so while I have my Tales of Graces f, I also have Shinobido: Tales of Ninja, Tales of Graces f, Tales of the Rat Fink and Thor: Tales of Asgard. A better example is illustrated in another comment where someone wanted to search for XCOM but there is no C after they enter X

To get back to the front page, I have to hit circle once for each letter, I mean really?

(comment 1/2)

Stuart444 21 October, 2012 @ 5:18 pm   459

The new way to download doesn’t bother me as much as it will some (the Add to cart, view cart, etc) but it was much quicker in the old store so I don’t get why that was changed at all.

The lag I am chalking up to the store being new for the moment.

That is all my comments on the store, I’ll add one more here: Whoever designed the store, even if the look of it is nice, the designers absolutely suck in the usability department and all I can say is I hope all the complaints get through to you guys and that the PS Store gets updated with improvements while keeping the new look.

ty if you read this rather long comment/feedback.

(comment 2/2)

Stuart444 21 October, 2012 @ 5:22 pm   460

(weird, my first comment is awaiting moderation, my second comment is visible for everyone to see)

supersmith2500 21 October, 2012 @ 5:35 pm   461

I had a go at the new Store and gotta admit looks pretty good thus far. But it needs minor improvements, Sort the DLC/Content into one folder like for example ”UMVC3 DLC in the UMVC folder” so it’s easier to find add-on for the game, bring back the keyboard option so you can search for content easy but overall, good update but needs minor tweaks.

nobodies_romeo 21 October, 2012 @ 6:32 pm   462

well just like the the XMB size increase was forced upon us the PSN Store has now got huge tiles making it so we see less and have to scroll through even slower (in some plus screens we lose another 50% of screen real estate to a banner telling us of the discounts we’re trying to view)

Skykid360 21 October, 2012 @ 6:58 pm   463

Couple of things…

Firstly, i would really like to see Gifting. So you can Gift (pay for on the behalf of..)an item on the Store to someone else, which would say pass on a Redeem Code to their e-mail address.

The reason i ask for this is mainly for items such as Avatars which range from 20p – 40p each (from what i have seen). When you have a Little one who really wants the Phineas and Ferb Avatars but you can’t as they only show for the Purchasers account it is a bit of a downer for them…and the relatively small cost doesn’t justify a minimum Wallet amount of £5.

Also, Last point about the new store (which i like!) is the last store showed Games, Demos, Add Ons, Themes and Avatars all on One Screen. The new one however doesn’t even if i select All Items.

I love how the background shifts moving from different Tiles, nice pleasing little feature.

badboyuk12 22 October, 2012 @ 8:06 am   464

thanks Sony new store good =) you should change the PS3 Dashboard to that would be great.

monoliet 22 October, 2012 @ 8:46 am   465

Posted on 17 October, 2012 at 1:25 pm by Fred Dutton
Sorry, the wallet issue (and the speed – see above) is being dealt with now. You should be able to add funds within the next two hours. Anyone visiting the Store for the first time should no longer experience this issue, as of now.

nope stil not today
reason = like on preapay cards u nee 3 x – – – between them u need to input u nummers from prepay card but – – – = mising
u now need to go to xmb then acountmanegment then codes en jes them have 3 boxex to put u 12 nuber leter code in like we need also in store !!!
u made same mistake on vita but already solved on vita .

monoliet 22 October, 2012 @ 8:53 am   466

peopel u need to give ith some time
jes some ting are beter en some are bit ???
but i find everiting very fast
only 2 tings i not find good
= download list , but i now them working ath ith ( i hope not ful jear )
then de large midel place = give option to not chow reason : i not use

in midel u kan put new of the week big symvbol + special ofers !
chortcut to new of the week en chortcut to games price drop = peopel can go fatser en serve them self faster !

AkiraNone 22 October, 2012 @ 10:20 am   467

Hi, I like the new store look, but any chance of adding a download now button or automatically setting downloads going when you exit the store?

This would speed up getting demos etc, rather than going through add to cart and confirming a £0.00 transaction.


Monoliet, show mercy. Do you have the slightest idea how horrible your English is?

“jes some ting are beter en some are bit ???”

Seriously, you mix French and English all the way and you barely write one single word correct. And that sentence wasn’t just one rare example.

“then de large midel place = give option to not chow reason : i not use”

Not to mention your usual habit to “construct” your postings with tons of + – =
Why don’t you post on the french or dutch blogs when you can’t handle this at all?

HaRRy-HatCHeT 22 October, 2012 @ 4:00 pm   469

Any chance of seeing “Syphon Filter 2” coming to the UK & will there be any news of the “Tenchu” series coming to the store aswell? Those games were absolutely awesome 😀

ShadowDoGGG 22 October, 2012 @ 8:02 pm   470

so I still can’t add to cart before going into select game? FAIL UPDATE

Also I can’t see what I have already downloaded quickly and easily? FAIL UPDATE

Just looks like a Windows 8 ‘metro’ like UI copy.. FAIL COPY


It would be nice to know why the silent hill dynamic theme in plus suddenly disappeared after I downloaded it and why it is not in my download list…and lastly, why does it have the background image as paranormal activity 4 in it. That’s not silent hill is it!?

Apart from that, I like the new store.

VegetaSSjd10 23 October, 2012 @ 7:00 am   472

Can anyone there explain to me why after the update of the new PS Store my Downloads list is all messed up! I mean after i did the update my ALL Downloads are now downloaded 16-10-2012 (the day of PS Store update) and there all messed up! How am i suppose to find something in a number of 1300+ things?

Please tell me what i can do. I really hope you insert a Search option in Downloads list.

VegetaSSjd10 23 October, 2012 @ 7:09 am   473

ok i’ve fixed it! I deleted the new PS Store and redownloaded. Now some of my Downloads are now messed up (almost 15).

But it really needs a Search option in Download list, don’t you agree?


The new store is great, a marked improvement over the old one. Finding content is easy and intuitive and the new look is very nice. I hope all the people who are complaining would take a step back and just remember how far Sony and gaming have advanced in the past five years. No system is perfect and people should realise that there is no entitlement to a perfect system. This generation seem to think that every company owes them something. Time to grow up and realise that Sony engineers are only human and doing their best. Do you think that any company is trying to fail in today’s economic climate? So come on people; show a little love….the bugs will be ironed out:)

daviduk76 23 October, 2012 @ 8:32 pm   475

Really dissapointing that the store no longer works via remote play on the Vita. It was a useful feature, what hope is there for PS3/Vita integration if Sony isn’t even interested in supporting it for something simple like their own store?

badboyuk12 23 October, 2012 @ 9:01 pm   476

thanks sony the new store awesome and nice =) you should change the dashboard that would be cool and great.

ChunkyDroid 23 October, 2012 @ 10:30 pm   477

I have an issue (if anyone’s still looking at this page). When I do a search for Dead Space 2, I find the game, but it only gives me the option to buy the add-ons, despite the fact that I got it from PS+ and it’s in my download list, and when I try to get Wipeout HD for PS3, it tells me the unlock key needs to be downloaded to a PSP and then when I go to download the full game, it changes to Wipeout 2048 for Vita…. this is very frustrating 🙁

Jenohart 24 October, 2012 @ 3:27 pm   478

The last set of DLC for Tokyo Jungle came out recently.

I KNOW it’s on the store, you can purchase individual animals from within the game itself, but not the animal packs (which saves you a considerable amount compared to buying animals individually)

But the new content does not show up on the PSN store. In fact, some of the OLD content, content that IS ON MY DOWNLOAD LIST is not listed on the PSN store. Only 9 items are listed under add-ons. It’s missing all of the new content, all of the free items and the first animal pack. Before the “new” store went live, all of this (sans the new content) was in the store.

Why Sony Europe? Why would you do this to me?


i’m sorry the new store looks great but it is so hard to find anything it’s way to confusing… bring back the old store…

It looks very nice but I would like to see more clearly all the contents added at every weekly update.

A_Nonny_Moose 24 October, 2012 @ 6:51 pm   481

In-game links to the Store still go to the old one, and it looks a lot nicer. Can’t we just have that back?

LEE_Sewell 24 October, 2012 @ 11:41 pm   482

the new store where do i start hmmm well today i went to purchase the wolfpack dlc could not find it with the new rubbish search bar only a wolfpack bundleand because i own the game could not purchase then i went for jet set radio had to dl the trial then buy from there because it was telling me to get ps plus if i tried buying it from the store so bring back the old that was atleast user friendly and it was way easier to find what you wanted when you want it this new store is a big waste of time

Tekn0tize 25 October, 2012 @ 3:44 pm   483

Here are some of my suggestions to make the store “better”.

1. Search.
Please bring back the old search. Not everyone has a low-latency connection, and using per-letter search over the network is just very inefficient. Sending one “Playstation All Stars Battle Royale” is far quicker than “P”, “l”, “a”, “y”.. you get it. Even if I type just up to “Playstation” and it would show up on my list, it doesn’t matter, it still takes longer this way than just sending the whole exact string. I don’t *WANT* to see other results.

2. Utilize Screen estate better.
Currently when you choose a category on the right side it chews up half the screen height to show you the category name again, which is ALSO displayed on the top right corner *AND* also highlighted on the left side. Instead, utilize all the space to show as many items as possible. I know each item has been made larger, but I would suggest to make it a ‘tad’ smaller (not as small as the old store but not as large as it currently is). I think the result would be excellent with just a small tweak.

3. Load times.
The current store takes more than 3 times as long as the old store to load up. Fix it please.

Tekn0tize 25 October, 2012 @ 3:45 pm   484

4. Use unified icon sizes.
It is a disorienting to wade through the content with constantly having to adjust to different thumbnail sizes. The human brain is much better at picking up patterns, this is just causing more brain cycles to be used for adjusting to VAST differences in size of thumbnails. A more traditional grid with maybe 1 or 2 different sizes would be best if you want to highlight certain items for prominence. Use a subtle back-glow to items that are “hot” or even a glowing “flame” animation on top-right of each item.

I hope you consider these changes.

Tekn0tize 25 October, 2012 @ 3:46 pm   485

4. Use unified icon sizes.
It is a bit disorienting to wade through the content with constantly having to adjust to different thumbnail sizes. The human brain is much better at picking up patterns, this is just causing more brain cycles to be used for adjusting to VAST differences in size of thumbnails. A more traditional grid with maybe 1 or 2 different sizes would be best if you want to highlight certain items for prominence. Use a subtle back-glow to items that are “hot” or even a glowing “flame” animation on top-right of each item.

I hope you consider these changes.

D-FrOzenONE 26 October, 2012 @ 8:49 pm   486

to find yourway to the ps plus section is way to hard, spent 10 min clicking random menues trying to find my way. also finding deals on ps store is now harder, like the game info & screenshots though


Well, after trying it out, I can say that my thoughts on it are summarised well in this video –

I have just saw that my “gift” games from plus account had disapired.




Its still very slow, very ugly to look at, the new releases are found in menus or all the way to the right, search is ridiculously slow with a keyboard , when you go into for example the discount list there is an un necessarily HUGE banner that takes up the majority of the page and is not needed.
Honestly, can you not continue to support the old store, everything about it was better imo x_X


Hi Elliot,

Firstly, great work with the new PS Store! I, for one, think it’s excellent and the facelift was just what was needed.

Secondly, could we please have a ‘wishlist’ facility added to the store? -I buy from the store on a regular basis, but there is always more on there that I want to buy than I can afford in one go.

So, it would be really useful to be able to keep track of these items so that I can simply buy one or more quickly and easily when I do have the cash without having browse back to each item in turn every time.

I think this feature would benefit many people, not just me.



Not a big fan of this new store. Its slow, messy, and the search facility is useless. Apparently there are no games that begin with the letter R. Tried searching addons instead and am left to wade through a pile I’m not interested in just to find the ones realted to the game I’m lookging for. Surely this cant have escaped the testers before relase. Overall,numerous crashes and a frustrating hour seaching for addons that used to be simple to locate and download. I gave up in the end!

It looks to me like they have tried to do too much all at once and just ended up bricking the whole thing!

In all honesty, I very very much dislike the new store, it is terrible compared to the previous one in my opinion, feels like a downgrade in all honesty. Wishing there was a setting to return it to previous layout at least. And preferred the keyboard style way to type in on Search, not this old fashion.. thing. A lot slower for me to type through. Also in search it doesn’t even have icons like the last did which was more helpful searching for things or getting a basic look at them in the little icon. Basically the whole layout itself and lots of little things make this disliked by myself.

urabus098 2 November, 2012 @ 8:31 pm   494

I noticed you can’t anymore re-buy GT5 paint pack.


since i did the update i can’t buy the paint pack for GT5, there was a system update a couple of days later, but still i can’t buy the paint pack…it shows me a download button, and when i click it a loading symbol appears mid-screen then theres nothing…when i go to the cart its empty…plz help


ya and the network is too slow