PlayStation Network announcement

UPDATE 5 (10.28pm GMT, 3rd December): We are pleased to announce that Live Item in the Content Information Screen is now live on PSN on PS4. We will continue to update you as we bring new features to PSN.

UPDATE 4 (10.36pm GMT, 2nd December): We are pleased to announce that What’s New is now live on PSN on PS4. We will continue to update you as we bring new features to PSN.

UPDATE 3 (9.09pm GMT, 1st December): We have been working on the PSN service roll-out throughout the weekend and are continually increasing the availability of the voucher redemption functionality. The next phase of the roll out is to introduce the What’s New Activity Feed and Live Item in the Content Information Screen, which we will be able to update you on tomorrow. Thank you for your continued patience as we manage PSN to restore full service.

UPDATE 2 (9.22pm GMT, 30th November): Users will be aware that core network stability has returned throughout today and we are beginning the next phase of PSN service roll-out e.g. users will soon be able to progressively see the content info area for game titles. Voucher redemption continues to be controlled in order to cope with volume. We will have an update tomorrow. Thank you for your patience as we manage PSN to restore full service.

UPDATE 1 (11.22am GMT, 30th November): We are making progress in identifying the source of the current PSN disruption. Currently sign up, sign in, trials, store, online gameplay, share and community functionality is available. Redeem voucher is still not open to users. Further updates will be posted later today.

ORIGINAL POST: We are aware that users are experiencing some disruption to the PSN service. To minimise the inconvenience we have suspended the “redeem voucher” functionality whilst we investigate further. Unfortunately this means that money cards, product vouchers, PlayStation Plus vouchers, PS3-PS4 upgrade vouchers and any other vouchers for digital content are not redeemable at this stage. Other PSN features such as log-in, online multi-player gaming, PlayStation Plus trial, PS Store (excluding voucher redemption), trophies, messages, friends etc. are all available.

We apologise and will provide an update to this announcement soon.

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469 Comments 0 Author replies
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I canโ€™t seem to be able to log in but i understand there is high traffic today. I am speaking with my friends and we just want to sign in for a second to associate an acceptant with our PS4 so we can start collecting trophies or there is no point to start a game then re start it again when we can log in.


I finally managed to sign in but I cannot redeem the PS plus trial. It was there at first, tried redeeming it but the store threw up an error. Now when I go to the trial section on first page of store there is no option for me to redeem the 14 day trial

jesper1980 29 November, 2013 @ 7:18 pm   3

Same here..


I have a question, did the UK packs not get the 3 free gifts that USA got, ps us time, ยฃ10???


I am really frustrated because the only game i bought was NBA2k14 and i more or less NEED to be logged in at PSN. Or else the whole currency system in the game gets messed up.

I hope atleast the log in gets fixed ASAP!

xsuper9ova 29 November, 2013 @ 7:20 pm   6

I cant sign in, United Kingdom here. How did you sign in MrGrey?


People – stop stressing. It’s not the end of the world if you cannot sign in to PSN for a few hours – go chat with you families / friends if it’s not working ! Embrace the moments.

There’ll be plenty of online play available in the coming weeks and months …


Well the problem is @chryogen that i waited in line for over 8 hours to get the PS4 on launch date.
Is it too much for me to ask that i can atleast play it quickly and utilize the fact that i got it first?

LikeABossNT 29 November, 2013 @ 7:25 pm   9

Can’t sign in, it just loads for few minutes but then throws the error message. Any idea when this will be fixed and will we be getting some sort of compensation? I really wanted to play some BF4 multi D:

I3loodthirsty 29 November, 2013 @ 7:26 pm   10

loving my ps4 just wish i could log in to my account on it lol

Been trying to login all day no joy. Expected Sony to be better prepared for this. The demand for PS4 has been advertised as high since august, What did they think no one would try to these the network on release day!!!!!! Very disappointed


I’ve been on since yesterday, only thing is there is a lack of games!!! Other than that I freaking love it…


ahh guys dont cry about this its not that we pay to be on the psn….oh wait we do pay

ShadowDoGGG 29 November, 2013 @ 7:29 pm   14

Faaaail, Sony. How did Microsoft manage with a global release day whilst Sony has messed up in a staged roll out? Time to spend that PS+ money on some better servers guys, Pentium 2 is not good enough anymore.

I3loodthirsty 29 November, 2013 @ 7:29 pm   15

@toz6666 no we didnt get the extras like the free store credit so read into that what you will……i know what it says too me ๐Ÿ˜‰


“Some disruption” is a major understatement, havent been able to login to PSN all day. pretty bad when so much of the system relies on PSN connection.

Surely Sony could have done more to prepare for today, they knew how many were pre-ordered and they previously announced the sales figures they were anticipating, so theres no excuse here.
If only customer service was as important as sales to them.

Hyper_Sniper 29 November, 2013 @ 7:31 pm   17

Yes I agree chryogen, cause why would we expect to play a console we just forked out โ‚ฌ400 for, That’s right, so we could talk to our ****ing families and friends

*Looks for a Slap Key on Keyboard*

freddysan 29 November, 2013 @ 7:33 pm   18

Guys chill out play through single player it was always gonna be abit tough to get online. Enjoy your systems. Currently playing through bf4 single player and loving it


Yeah this hasn’t helped at all. Still failing to log in like it did for the last 4 hours.


i got in and sorted took a few attempts and failed at various stages but picked up from wherever it left off each time.

SequoiaKitty 29 November, 2013 @ 7:35 pm   21

I haven’t managed to link my PSN account all day so I’m a bit dubious about playing games yet.

If you unlock trophies on the default user account, will they then unlock on your PSN account when you can finally link it?

RoxiRainyDay 29 November, 2013 @ 7:35 pm   22

Please hurry sony, I understand the issues with launch I suffered a similar process with FFXIV on the PS3 during launch day. I’ll keep trying until I’m signed in <3

supersmith2500 29 November, 2013 @ 7:36 pm   23

You know Fred, I seriously knew this problem would come. As you see, not everything works flawlessly day one. Xbox One had the same issue, GTA Online had the same issue and even the US PSN had the same issue.

GTRspeedsterEvoX 29 November, 2013 @ 7:36 pm   24

I got my PS4 this morning just after 11 I changed my hdd to a 1tb ssd in seconds well easy then updated it set it up and logged in fine.


This is just unacceptable, SONY had over two weeks from the US launch (which had pretty much the same problems), they knew exactly how many consoles they would sell today, and still we get these problems.

Why am I paying for Playstation Plus when I cannot login. I expect some compensation for this.


Huge fan of Sony here but I totally agree with Hyper_Sniper and Chryogen here, i didnt buy a 400 euro console with 200 euros of games with it through PSN to not be able to play on it. They should have learned from previous mistakes and should have setup plenty of capacity this time to make sure this could not happen. We have been sitting for 6 hours now looking at a PS4 without being able to buy a single game on PSN. Oh wait, we can buy one now after that it says communication error again. I was just expecting a bit more from Sony this time around.


I still can’t log in to psn on ps4 ๐Ÿ™ that’s a shame. I was expecting this to happen but Sony should have learned already…

GTRspeedsterEvoX 29 November, 2013 @ 7:38 pm   28

But now I am at hospital on a dialysis machine (since about 1630) and have still got 1hr 29 mins to go before I can go ๐Ÿ™


“Other PSN features such as log-in, online multi-player gaming, PlayStation Plus trial, PS Store (excluding voucher redemption), trophies, messages, friends etc. are all available.”

wait … what? why am i not getting online then the whole day? ๐Ÿ˜‰

StateBiscuit 29 November, 2013 @ 7:41 pm   30

The network is being naughty and I can’t even sign in.

As of writing this comment, my bro has managed to sign in.

residentSteve 29 November, 2013 @ 7:41 pm   31

Really can’t get into killzone so far it’s a little to hard for me on easy hope the psn starts working so I can download something fun.


Given the predictability of launch, lessons learnt from the USA and the known number of new PS4s that expected to go online today, this really isn’t acceptable! What’s the use of being a loyal fanboy / supporter and buying a new PS4 on launch day if it doesn’t even work properly. I trust Sony will be compensating us all somehow – once everything is running smoothly again, which is obviously your first priority. I understand the situation and doing my best to be patience, as you have asked, but at the same time this is immensely frustrating ๐Ÿ™


wow – now the log-in works, then it says maintenance :-/

larsson1916 29 November, 2013 @ 7:46 pm   34

Utterly shambolic. Another PR disaster and a complete own goal.

GTRspeedsterEvoX 29 November, 2013 @ 7:46 pm   35

@Tenjin because of what they said, only redemption codes are unavailable.


This is part of the deal when you get a new console on the first day it is available. That said, I’d like it if Sony could have offered the same deal as the US with the PSN credit, etc.

robandlou123 29 November, 2013 @ 7:49 pm   37

can’t sign in .. sort it out sony … you should have been ready for launch ????


ah, i can’t log-in because redeeming vouchers is not available? tell me more about it >_< i try to login and it sasys maintenance … sure, it needs it bad, but hey, who could've known, that milliones of people qan to go online today? what a surprise sony … planning big shows fpr launch, but not thinking about getting prepared with your network? good old sony … when will you ever learn?

GTRspeedsterEvoX 29 November, 2013 @ 7:50 pm   39

Stop being fools it could be any number of issues and I bet the majority of people with gd speeds are on it fine. Home time hurry ๐Ÿ™

BIGTONYUK 29 November, 2013 @ 7:51 pm   40

Have been trying to sign in since 8.30am, JOKE is an understatement sony!!!!!!!!!!!!!!

andreiano 29 November, 2013 @ 7:53 pm   41

Yes i’m in ๐Ÿ™‚

GTRspeedsterEvoX 29 November, 2013 @ 7:53 pm   42

Tenjin well once upon a time someone accidentally miss-read your post lol am sorry thought you said have been, eyes go bit funny on dialysis.

TRAXXAS58 29 November, 2013 @ 7:54 pm   43

THAT’s why when I tried to redeem voucher codes it just send me back to the home screen! I thought it was an invalid voucher or something!

SPOOKYVILLE 29 November, 2013 @ 7:54 pm   44

Unable to log into PSN on either new PS4 since lunchtime when it arrived or on PS3 either. Absolute shambles as expected from Sony. You have had a year to invest in the back office infrastructure and yet have failed to do so. Will be sticking with mS for multiplayer stuff this gen same as last one because Sony just can’t deliver in that respect.


Argh, I added some money to my account through paypal and it hasn’t shown up. Now that the login process seems to work, I added 5EUR more and that appeared immediately. The bigger sum still hasn’t ๐Ÿ™ What to do? Customer service for Finland has closed for the whole weekend!

Mjjohnson2010 29 November, 2013 @ 7:55 pm   46

no multi player isnt available it says psn isnt available and is undergoing maintenenc for second time today. why you no tell truth?

robandlou123 29 November, 2013 @ 7:55 pm   47

wow . put a post … now signed in

GTRspeedsterEvoX 29 November, 2013 @ 7:56 pm   48

@BIGTONYUK have you got fast internet? I got in fine earlier got mine @ 11am. cant check if i can, not @ home

Yojimboo77 29 November, 2013 @ 7:56 pm   49

Been trying all day to login to PSN – epic fail!
This just isn’t good enough Sony and reflects really badly on you, why have I bothered to preorder and get a PS4 on launch day?

TZEKIN888 29 November, 2013 @ 7:57 pm   50

Cannot belives Sony has got into another pickle with its Servers, last time it was hacked and no body signed in for a month. Now inadequate server client provisions for a launch? Sony needs to learnt a thing or two from Microsoft.

Kotatsu2000 29 November, 2013 @ 8:00 pm   51

I’ve been trying to get my new PS4 to download the 1.51 update. I’ve been at it for over 2 hours now, and it always fails claiming it’s timed out.

Classy Sony, very classy.


So I have a PS4 launch day and can’t play anything, great.

wils_69nd_u 29 November, 2013 @ 8:03 pm   53

Guess this is a good thing and the ps4 launch has been successful in terms of numbers logging in\signing up!! What are the chances of getting a ps4 at retail?


Just a tip, if you’re stuck waiting indefinitely for your console to sign into PSN, don’t be reluctant to back out and try again – it took 4-5 attempts but I was able to sign in.

spudmyster 29 November, 2013 @ 8:04 pm   55

Finally given up after 7 hrs of trying to log in, played a bit offline but it just ain’t the same. Not a great start Sony, and it’s not like release day crept up behind you and said Here I Am Let’s Play. Not the best 500 quid I’ve spent, should’ve kept my PS3 in hindsight.

SPOOKYVILLE 29 November, 2013 @ 8:04 pm   56

#48 It’s got nothing at all to do with a persons internet speed whatsoever, stop trying to apologise for sonys shambolic showing yet again. It is unforgivable and indefensible so stop even trying.
Have been unable to get on here all day and I have 126Mb download and 11Mb upload via Virgin.

BIGTONYUK 29 November, 2013 @ 8:05 pm   57

Looks like I will be watching the double episode of coronation street OMG. Please sony be very quick!


I have BF4 and AC4 that need upgrading to PS4 versions and the fact that I can’t do that and it is now 8pm is making me really angry.

SPIDER-STEVE88 29 November, 2013 @ 8:05 pm   59

I set up my PS4, had to use a USB to install the Firmware update, but I still cant sign into PSN… its just stuck on the ‘Please Wait’ screen then eventually it errors.

GTRspeedsterEvoX 29 November, 2013 @ 8:06 pm   60

TZEKIN888 lmfao go cry to mummy, give it a break will ya, all of you are being very disrespectful and it is very sad.


Guys/gals – keep trying, it took me a while but I got in and playing happily since then. Even though I prepared 1.51 the patch before on a USB stick I didn’t need it as a PSN login wasn’t required for that (although strangely the patch got downloaded 3 times). After that a dozen or so “sign in” button presses at it was all that was needed.
So yes, shame on Sony that this problem exists, but it isn’t the end of the world.

pinkplaybunny 29 November, 2013 @ 8:06 pm   62

I don’t want to play online I just want to be able to link my account!


This is a MASSIVE FAIL for Sony and an absolute disgrace. I’ve spent over ยฃ800 will all the games and want to play ON-LINE!!!

Sony I expect some CREDIT on my account after this SHAMBLES!!

At least Microsoft has prepared Xbox-Live to take care of their customers on the purchase on their new console, but NOT SONY.

BIGTONYUK 29 November, 2013 @ 8:13 pm   64

Also guys if you want to change your hdd do it before you update because there is no firmware out for 1.51 with the reinstall software included. I phoned sony ps4 support and got cut off three times before phoning the ps3 support and asking the question there,

SPIDER-STEVE88 29 November, 2013 @ 8:15 pm   65

Yeh I just want to link my profile so I can get playing games, had a mate round and everything but sadly it was a no go. Im still trying to sign into PSN…. I can’t understand really why Sony wouldn’t have prepared for this. didn’t they see the amount of Consoles that were Preordered?

xXTHCheese 29 November, 2013 @ 8:15 pm   66

Not sure what time this post was put up but any update on when the redeem functionality will be up and running again?

supersmith2500 29 November, 2013 @ 8:17 pm   67

Guys, Xbox and GTA Online also had the same issue. Why not let Sony fix this and wait and try again tomorrow. It’s because too many people are trying to connect to PSN on PS4 and that’s it.

SPIDER-STEVE88 29 November, 2013 @ 8:18 pm   68

I even tested it by inputting a wrong password, it swiftly detecting it is wrong… so this is defo just about the Servers not being able to handle the connection to PSN.

Any update Sony on the ‘Please Wait’ Circle of Doom?!

BIGTONYUK 29 November, 2013 @ 8:19 pm   69

How long did they have issues for in North America with the PSN any ideas?

lillington 29 November, 2013 @ 8:21 pm   70

I just added 80 EUR to my SEN wallet with paypal and got his message “There may be a delay in processing the transaction”. There is no money in my sen wallet and my credit card has been charged. Where ther F* ios my money Sony??

GTRspeedsterEvoX 29 November, 2013 @ 8:22 pm   71

ITSNev get out xbox fannies lol @BIGTONYUK ur comment don’t make sense, who would update first if not using that drive?

pinkplaybunny 29 November, 2013 @ 8:23 pm   72

Ok I’ve just managed to sign in and for everyone that’s worried about starting a game and the trophies not counting… I can confirm it has synced my AC4 and Knack trophies I earned earlier ok! So start those games!!!

pearl_bunny 29 November, 2013 @ 8:23 pm   73

Music Unlimited does not work. “A connection to the server could not be established”. Sony please fix this.

Still cant signin getting the now famous NW-31453-6 connection error when setting up my PSN account. This is beyond words really, after spending so much on this console + games!!!!!!

BIGTONYUK 29 November, 2013 @ 8:25 pm   75

It makes perfect sense to try the console first before upgrading the hdd


I expected a few gremlins but this day has been an anti climax


Why did you stop redeem codes and adding funds, makes zero sense!

nero-2082 29 November, 2013 @ 8:32 pm   78

Fred, I think Sony should compensate this code redeeming downtime, why? Well I can’t redeem my PS+ code which is needed for online play —> WHICH is a part of every game I purchased today

I won’t demand 10 pound vouchers like others, just give us free online for time being while you fix your stuff and we’ll be cool.

Saying sorry for incovenience on PS Blog won’t be enough, this is launch period and I want to play my games ONLINE.

Please take it under consideration.

Kaiju_Park8190 29 November, 2013 @ 8:36 pm   79

I’m glad I got to redeem all my vouchers last night after I got the bundle. Seems like a lot of people bought PS3’s last night. Hope it’ll fixed soon

frosteeeh21 29 November, 2013 @ 8:40 pm   80

I’ve just managed to get onto psn

GTRspeedsterEvoX 29 November, 2013 @ 8:42 pm   81

BIGTONYUK not really if the hd is broken its broken and it only takes less than two mins to swap.

mattbeddall 29 November, 2013 @ 8:43 pm   82

Yeah its all very disappointing, I booked the day off work and I’ve spent most of it searching Google to find out what all the error codes mean(I’ve had 56 errors today, checked log) I’m a diehard sony fan and feel let down

cookie1980 29 November, 2013 @ 8:43 pm   83

Eh guys it may of been a fluke but when I set the ps4 to auto login it hasn’t had a problem since then at connecting after manually trying to connect for a few hours.

deltaman42 29 November, 2013 @ 8:47 pm   84

and this is the reason,why i didnt go with a launch console.played that game before (360) launch..

SPIDER-STEVE88 29 November, 2013 @ 8:47 pm   85

Don’t you need to sign in at least once to enable auto-login?


I’m connected for about two hours now, but still not able to redeem any codes which I need for Battlefield 4 at least. I agree with Nero-2082 that there should be some sort of compensation for this trouble. I mean, they had this problem two weeks back in the US so you would think they would have learned from it, but apparently not. Hope they will fix it asap! so we all can finally enjoy our PS4 other then only learning the homescreen by heart.

shakerben 29 November, 2013 @ 8:50 pm   87

What about the fact it seems that anyone who purchased FIFA from the PSN store can’t play it?

Just look on google/twitter, we all have a ce-34632-8 error code meaning we can’t open the game at all.

Not happy.

GrandBlaster 29 November, 2013 @ 8:51 pm   88

Tried to play online but got the message that I needed ps+ to play on line what haen happend to the years membership I paid for last week. Sony please get it sorted and let all your loyal gamers play with their new toy!!

northmr_taylor 29 November, 2013 @ 8:54 pm   89

I got my PS4 around 12pm Finnish time (2pm uk time). I was able to setup/patch/redeem BF4 and AC4 within 1 hour. However around 4-5pm Finnish time I started to get odd errors and been signed out all the time since the last 2 hours. Netflix works as does internet browser but every time I try to log in I get “please wait” till error.

Sony. I like the console and the launch games. BF4/AC4 and shadowfall look and play great. but you must fix these network issues. Furthermore please integrate the library feature away from the network log in requirement. If the network goes down some of the games are hidden and you cannot play them (to my knowledge).

Kind of a shame. Because the console is awesome ;D

Captain_Nick 29 November, 2013 @ 8:58 pm   90

I’m not sure how this goes in other territories, but via the Sony Entertainment Network site in the Netherlands, I put money directly from my bank account into my PS store wallet. My money is from the bank account (though still in a reserved status) but it’s still not in my wallet (usually it’s there straight away). What’s up with that? Is it not available just like vouchers aren’t? because of that’s not fixed before monday when the sale ends that would be a real [deleted] move…


Some people need to take a step back from the discussion and look at how they are behaving as their behaviour is appalling. There will always be problems on launch and it is damn near impossible to stress test a system prior to release and thus difficult get the resources right. It’s far too easy to be critic these days and share your ill informed opinions, if you guys can do better then you know where to send your CV’s…


Mines been fine since around 7pm,i’ve paired my Vita up,paired with Facebook to get my photo on my profile,initiated blu-ray discs and downloaded Resogun and Contrast.

Sony you really messed up. There is NO excuse for these consoles not to be able to connect on day one. A company with your skills and resources should have got this right. I don’t care what any one says, you knew how many consoles were due online today and here we are with people not able to enjoy, so it’s a crummy launch day for many

Fortunately I don’t need to go online so thanks for a great machine, COD looks amazing.


Would be nice to get a error message explaining this instead of being dumped back onto the main screen when you enter a code.

adamlaa77 29 November, 2013 @ 9:28 pm   95

This is a joke, I just buy a brand new console and you can’t even let me redeem a code for a game I already own. Sweet.

C4_Spike_Be 29 November, 2013 @ 9:32 pm   96

Oh nooo. And i read this now and loss 20โ‚ฌ.


Ahh, this is why my voucher codes wont work.
Everything else is currently working fine.

albaniankiller11 29 November, 2013 @ 9:34 pm   98

same here I went to pickup my ps4 and I buy a 1 year member ship ps plus card and it just takes me to the home menu on the ps4

nextbigthing91 29 November, 2013 @ 9:36 pm   99

Crap, I’m signed into PSN after waiting all day and NOW can’t redeem the PS+ thing so I STILL can’t play online -_- not impressed

ApolloTuber 29 November, 2013 @ 9:39 pm   100

Hey everyone,
If I try to redeem my playstation plus trial code, then I have to fill il my creditcard info, but I don’t have a credit card.
And my parents don’t want to give it.
What do I have to do now?

This is quite frustrating. I just bought a ps plus card and now I can’t redeem it? It would be at least nice to know that how long this is going to take?

mattedwards 29 November, 2013 @ 9:45 pm   102

Hi all, whilst a bit frustrating I was able to get in after 10 attempts. Seems from 6:20pm tonight everything started kicking in and I was able to get signed in and update BF4 etc…

I’m always surprised by the upset minor things like this produce, really all it’s the best system on the planet and its taken some hits due to the sheer volume of traffic from fantastically huge sales. Think yourself lucky you didn’t buy your kids a Wii U last xmas. We sat for 5 hours whilst it updated, despite a pretty solid fibre connection.

Guess that has tempered my patience, BF4 is fantastic and totally worth it once it’s up and running!

King_Of_Bones__ 29 November, 2013 @ 9:46 pm   103

Is there anyway you can go back and check codes that have been entered but maybe not went through because I grudge paying another ยฃ35 for a years subscription to PSN Plus ?


There is bound to be some disappointment but it’s not like you can’t still use the console.
The only thing I’m annoyed about is that the PSN Plus 14 day trial is limited to people that have never used the plus subscription service before. I find that a bit harsh on existing PS owners that were given a 30 day pass when Sony had that massive security breach and PSN was down for weeks.
Come on Sony, the box says try PSN Plus for 14 days at no additional cost.

There is no small print to say not offered to old psn users that may have used PSN Plus before. You are breaching trade description act by misleadingly advertising.

Sony should make PSN free until they are able to fix the issue.

REALLY bad service….

geoffreyc60 29 November, 2013 @ 10:00 pm   106

I was wondering exactly the same thing, have checked transaction history – nothing there, but if the voucher redemption service is suspended for the moment it wouldn’t be and also won’t be recognising the codes.

Hopefully back up and running shortly.

JamieReid 29 November, 2013 @ 10:18 pm   107

This is so annoying anyone know when it will be up again?

GrandBlaster 29 November, 2013 @ 10:18 pm   108

I am now back up and running, so it looks like it is starting to come back – ‘ . ๐Ÿ™‚

King_Of_Bones__ 29 November, 2013 @ 10:19 pm   109

Glad to see am not the only one just wanting answers only thing I got to do is active PSN Plus as the trial only allows me to play multi-player for a day ๐Ÿ˜

w33tardwapp3r 29 November, 2013 @ 10:20 pm   110

As per king of bones. I lost my PS Plus status bought earlier today. I have the code redeemed in store as proof as it wa a pre bought code. Now iI cannot get online. Given the popularity of the Ps4 reported in the presshow cou ld Sonynot prepare for this?

King_Of_Bones__ 29 November, 2013 @ 10:26 pm   111

Seriously weed ? did it just De-activate a noticed some adverts on the PS3 page saying “PSN Plus coming to soon to PS4” is there something there not telling us a hope not

geoffreyc60 29 November, 2013 @ 10:41 pm   113

Have tried voucher codes via PC as well get the message:-

‘The Prepaid Card code you entered is incorrect or is no longer valid’

It is possible the codes have been redeemed but have not been added to the account because of the problems, have been wondering if those using PS3’s can still redeem vouchers?

King_Of_Bones__ 29 November, 2013 @ 10:45 pm   114

I am getting the exact same message via console and sony entertainment I know they have disabled redeeming codes as part of trying to stabilize the network but no message comes up on console just reverts you back to the homepage on Ps4 unless you actually googled what went wrong you wouldn’t really know this is all going on tbh

350 for console , 120 for hybrid drive , 50 for cod ghost and already payed 35 for PSN Plus I am not forking out anymore money

Perturbadisima 29 November, 2013 @ 10:46 pm   115

Well i picked up my playstation 4 today without games becouse i planned to get home and downlad the one on plus but plus doesnt work so now i am just going to sit and watch my new console while crying till the service is on again. burn in hell.

Hawk_The_Slayer1 29 November, 2013 @ 10:46 pm   116

Well, I guess I was fooling myself in thinking I would actually be able to play a game online after ยฃ500+ went Sony’s way again today – why not do the decent thing and remove the stupid restriction for PS+ if the users can’t actually register their redeem codes to be able to play online? Wouldn’t that make sense until you can sort yourselves out? I mean, where is the “and will provide an update to this announcement soon.”? <— That was posted over 3 hours ago…

MJH_WONDERNUT 29 November, 2013 @ 10:49 pm   117

Cant use my redeem code for playstation plus I bought today from game for my ps4. All ready had a free trail of playstation plus so can’t get 14 day free trail. So how do I get to play c.o.d ghost on line. You need to sort this out fast. Why have I just payed ยฃ410 on a ps4 and have to go back on me ps3 to play online. Not happy , in fact tamping


I can now sign in to psn, but i cant upgrade my 3 games, i hope they can enable this soon. System update and ps plus games downloaded really fast, so hopefully they can get the rest up to speed aswell.

I tried to redeem my PS Plus trial earlier today but it failed with an error on the card details/address screen. This announcement says the trial should still be working but if I click it on the store it only offers me the paid options.

It’s like my trial was redeemed, but never applied to my account and now I can’t have it at all. Anyone I can contact about this? I’d like my trial.

I’ve been trying to use 2 vouchers of 20 dollars to buy a game on the PSN store.

get message that is fails all the time.

if i lose these 2 code of 20โ‚ฌ, I expect sony to to give me money back if freaking 60 euros

meant 3 vouchers af course 3*20โ‚ฌ


I got a ยฃ25 psn card to upgrade my bf4 to ps4 but the code didnt say nothing about accept ยฃ25 it just went to the playstation main secene and didnt do nothing after that what can i do.


Worst launch day ever, can’t upgrade or play any of my games. Thanks Sony.

geoffreyc60 29 November, 2013 @ 11:10 pm   124

Extremly disappointing from Sony, surely consumer legislation in the UK will deem this product ‘not fit for purpose’

They should get their act together quickly and provide more updates the message that prefaces these comments was posted several hours ago and is no longer satisfactory, lets hope the wider media get hold of this and maybe it will make some impact.

Skookie30 29 November, 2013 @ 11:11 pm   125

Well I got in after I wrote a few post in a other thread so far I like what I see but I got 2 gripes it all down to PSN high stress level of ppl trying to get on.

This are my 2 gripes the music unlimited does not connect to servers but on my iPad it working fine, the other problem I have is a terrible hit on my superfast broadband 1 game took 3 hours that just wrong so I decide to cancel that download.

When I check the speed of download via connection test on both ps3 & ps4 it quite shocking.

It use to be 18mb approx on ps3 when my Superfast broadband is 66mb the speed test is not 100% accurate anyhows I run the test again on ps3 it says 8.4mb but on ps4 it says 6.4mb so from 66mb to even lower that can’t be right.

I hope after all things are shorted it goes back to ps3 stranded like it was before.

its messed up I don’t even want a ps4 I wanted to get gta5 downloaded but because of this launch I cant redeem my codes on my ps3 sony u F***** up

its messed up I don’t even want a ps4 I wanted to get gta5 downloaded but because of this launch I cant redeem my codes on my ps3 sony u F***** up for real this time

Hey Would Anyone Recommend Activating PS+ Now By Redeeming Or Wait A While?

King_Of_Bones__ 29 November, 2013 @ 11:27 pm   129

A would wait greggy things are rather unstable and not very secure at the minute.

TheLondonTrooper 29 November, 2013 @ 11:28 pm   130

GreggyHD the whole point of this thread, is that they have DISABLED code redemption. You can go ahead and try redeeming you PS+ code, but you’re not going to get very far.

Kujia_Usagi 29 November, 2013 @ 11:28 pm   131

Wait GreggyHD,,, I’m trying/waiting for the same

WilliamP78 29 November, 2013 @ 11:29 pm   132

I noticed NBA League pass has been released as an app in the US. However on the PS4 in UK it’s nowhere to be seen. Please put it on the App store. NBA is not on TV in the UK, so the only to watch it on TV is via NBA league pass, currently watch it via subscription on the PC.

pablof1msc 29 November, 2013 @ 11:30 pm   133

Kan geen geld op mijn acount doen maar heb het wel nodig straks voor geen turismo 6 op kan besteld Sony ik snap het maar vind het ook wel erg jammer en ook slecht dat nu dit probleem er is straks krijg ik mijn besteling niet op mij. Hdd hoelang kost dit voor dat het weer goed is heb 3 bonnen van 20 euro Sony hoor graag van u pablof1msc dank u

TheLondonTrooper 29 November, 2013 @ 11:32 pm   134

This whole situation wouldn’t be half as irritating if we were given an update every half-hour or so, SONY!.. The anticipation is just frustrating everyone even more than necessary. Even if you have made 0% progress on this shamble, a little update wouldn’t go amiss. It’s really not a lot to ask for.

geoffreyc60 29 November, 2013 @ 11:39 pm   135

Shambles is correct, noticed its making the news as well, worse than the banks going down all the while

I think there’s more to this than Sony are letting on.

They let us download all game updates, apps, and everything else on the PSN store, but not PS+ activation which is what, a couple of megabytes? The fact we haven’t had an update all night is concerning too.

DEAD4EVER_UK 29 November, 2013 @ 11:43 pm   137

that’s OK its good to know that your taking action because since the ps4 release its been terrible but i am sure you will fix it and those who are complaining seriously get a life and be patient will ya. i was patient when the network got hacked and guess what it came back on.

TheLondonTrooper 29 November, 2013 @ 11:51 pm   138

It came back on a MONTH later dude.. You would think that a major corporation like Sony would take extreme measure to secure their networks, and make sure they were hackproof. Also making sure their product was ready for release.. They already had a trial run with the US release, you would think they would buff up their servers after the [deleted] up with that release..

Redders25 29 November, 2013 @ 11:53 pm   139

Ive been able to play online all afternoon with no problems. So sony have done a good job for me

JamieReid 29 November, 2013 @ 11:54 pm   140

Dead4ever The reason why most people are complaining is because they are trying to get a game to use their ps4, like myself I haven’t got to play a game on my ps4 yet

Thankyou for the new plastic 400 pound box, its very nice.

What a shame its turned off and the PS3 slim entertains me with bio shock infinite.

Hang your heads in shame, microsoft didnt have such network problems, you did it in america last week, didn’t that bring up any alarm bells about traffic and good code writing?

Rockstar messed up too, GTA Fail.

I must say that I am pleased with my console, i have now managed to get both user accounts online, I don’t want your free two weeks plus, i wont give my c/c details to your network after the last hacking fiasco, so in a few months time, i will go get a card from the store for my plus network subscription, but i wont need that until you give me a decent game to play online.

Dont stay up too late mr sony, altho having dais that, i hope someone is on overtime this weekend ๐Ÿ™‚


I hope you have people working overtime during the weekend for this and it will be solved by tomorrow evening. Anything less cant and wont be demanded


why are we paying for multiplayer if you cannot support it properly?


Is this some kind of a joke!!

On the same day of release sony? How could you ever mess this up? I would expect delays in downloading stuff due to heavy traffic but to suspend redeeming codes and voucher! Honestly a huge let down specially when we had to wait 2 more weeks after the NA launch. Microsoft gave every one a free game on day one purchase and what did we get? Nothing and did not complain but now after paying for a service that we are not getting we demand compensation and not just a voucher or silly stuff, we need a good reason to see that our loyalty for sony is worthy.

Investigating the problem and apologises would be fine for a free service like in the past with PS3 but now we are forking money for the playstation network, at least we thought it is going to be stable and reliable.

Microsoft gave a free game of choice and immediate replacement for any customer who suffered an issue with the Xbox one. Right now we need to know what will you do to the customer who supported the console and bought on release????

geoffreyc60 30 November, 2013 @ 12:32 am   145

Hear! Hear!

HolmesStoke88 30 November, 2013 @ 12:33 am   146

I just need to know if my code will still be valid for ยฃ35 PS Plus even though I entered it when the redeem codes was disabled


Seriously. Some of the comments here are ridiculous. This was always going to happen. Its unrealistic to expect Sony to be able to deal with the launch surge. The system is dealing with a temporary surge, it will pass, CALM DOWN.


geoffreyc60 30 November, 2013 @ 12:48 am   148

I think its highly likely your voucher is ok there has been much discussion on AVForums about the issue, and all are experiencing the same – after redeeming the code it just takes you back to the main blue screen, have also read reports that voucher redemption is down everywhere across all platforms. The system is not recognising the codes at all because this function is offline,very frustrating I know am glad I only got a 90 day voucher.

CoolRichy007UK 30 November, 2013 @ 12:50 am   149

it will be fixed by monday and SONY HURRY UP AND TURN EVERYTHING BACK ON

my advice SWITCH OFF THE PS4 SERVERS FOR 12 months and fix ps3 stuff

listenkids 30 November, 2013 @ 12:55 am   150

Could I perhaps get some closure regarding”The network connection has been terminated (nw-31453-6)” and another error while making a party chat. Also, any time I tried to speak via Skype on my phone I was kicked off EA servers and any party chat, any chat I did manage to get on had a 15 second delay. Thanks.

fix this issue come on you geeks I wanna dork out

sorry brittanz im not trippin cause of the same issue I went to buy gt5 online I got the prepaid cards and now the psn is down now I didn’t want a ps4 because of these stupid flaws but now ps4 is screwing everything up I really want to dork out zombies is fun but I need to switch it up and I cant so im turning off the ps3 if they say till Monday then shoot there goes my weekend gaming

pablof1msc 30 November, 2013 @ 1:28 am   153

Sony give is a update i Am need tot do money on mij acount tot pay gran turismo 6 iets stupid real tings like today wand me to play Xbox And i am like my PS3

dawsonc79 30 November, 2013 @ 1:28 am   154

I’m in the U.S. And we had the same launch issue with psn as you guys are. I’m not sure how long it lasted network wide, I gave up trying after about 2 hours and decided to go to bed. After I woke up a few hours later everything was good to go. The bad thing for me was that the only game I bought was BF4 and I’m sure you all have heard of the issues with that. And if any of you are wondering, no Sony will not give you any freebies for their own screw up. Unless you fortunate enough to get the psn credit that U.S. Systems came with.

pablof1msc 30 November, 2013 @ 1:30 am   155

Sony hurry op need money on acount 3 times 20 euro pay gran turismo6 hurry up now


I went to redeem a PS Plus voucher i purchased and it didn’t work.

Ahh well no big deal they’ll get it sorted and apart from these “minor” issues i’m very pleased with PS4 ๐Ÿ™‚

pablof1msc 30 November, 2013 @ 1:41 am   157

I Am sorry sony its weak real And stupid i am need my pre paid money on my acount my PS3 hurry up now wand to pay my gaem gt6

betorlaxx 30 November, 2013 @ 2:01 am   158

i can’t redeem my Playstation plus 7 day trial

listenkids 30 November, 2013 @ 2:04 am   159

“An error has occurred (NP-31952-0)
Forgot to mention that one, Google brings me nothing on the matter.

matta-gon 30 November, 2013 @ 2:10 am   160

Yeah, great spend over $700 on new console and games, a PSN subscription and i cant even use the code or online features yet, multiplier included. Oh and Sony:

“Other PSN features such as log-in, online multi-player gaming, PlayStation Plus trial, PS Store (excluding voucher redemption), trophies, messages, friends etc. are all available.”

^ Means absolutely nothing to me because i cant even access most of these features because you won’t let me use my PSN sub code.
You knew how popular the PS4 was, you knew the launch was gonna be huge, there is no excuse for a screw up of this size. Fix this!

INSANE_BRIAN 30 November, 2013 @ 2:13 am   161

Does anyone have any more info on when this might be resolved

INSANE_BRIAN 30 November, 2013 @ 2:23 am   162


Brockatillo 30 November, 2013 @ 2:30 am   163

Come on sony – an update would be good especially as we are PAYING for this service now…

Just Wanna play some COD, however can’t redeem my silly voucher from the ps3 redemption as they’re disabled…

INSANE_BRIAN 30 November, 2013 @ 2:32 am   164

I know why disable the one thing most people need to play makes no sense what so ever

schillin128 30 November, 2013 @ 2:41 am   165

Does anyone know/tried: To purchase the PS Plus thru the playstation store and see if it works that away? Maybe you don’t have to enter a code and it will be like an automatic thing once u pay…? Any thoughts??


@schillin128 yes, that works. I bought 1 month’s PS+ and it worked fine

INSANE_BRIAN 30 November, 2013 @ 2:53 am   167

Stand in lines and wait all night to get the ps4 to get home and have to keep waiting

Hi guys, just thinking I can lend a helping hand here. I just found a solution for me and I’ve already had a month trial of PS+ after the outage.

Go to Settings -> Application Saved Data Management (you’ll need to quit your game) -> then select the option with the PS+ icon. It’ll then ask if you’d like a 48 hr trial, which I’m sure will cover the time Sony will take to re-enable the code redemption service. Just getting on BF4 online now! Add me if you want to party up!!! ๐Ÿ™‚

chickenputo 30 November, 2013 @ 3:08 am   169

Any other weekend wouldn’t be a big deal but this is completely unacceptable on the weekend Battlefield is offering us double xp as an apology for their game issues. I cannot play since I cannot redeem my codes. I have two trials and a one year membership PAID that I cannot use.
I had to buy a one month membership to actually be able to play. Will be e-mailing Sony about this tomorrow!

MafiaCub 30 November, 2013 @ 3:10 am   170

Well a brief message of hope for those of you unable to get logged in. Once you do the initial log-in to recover your gamertag, and choose your new privacy settings etc… everything seems to run supersmooth.

I’ve downloaded 90GB of game data files, all at a decent speed and played some online games without too much issue (tiny bit of lag, but I was downloading at the same time)

Not failed a log in once since I got past the set-up stage, even though it took me 6 hours to get past it. Hopefully it will be sorted out soon, because this really was a let down. Last weekends debate showed what everyone wanted to do today. No ones debate answer read “stare at a black piece of plastic I cant use”

schillin128 30 November, 2013 @ 3:18 am   171

Nice Dude. My buddy is super psyched to play bf4 with me tonight and weren’t sure if there were any other options. Thanks so much for confirming!

Jimothy_1 30 November, 2013 @ 3:45 am   172

When will the option to use vouchers be available?

tonytrainman 30 November, 2013 @ 3:46 am   173

Took me 5 hours to get into PSN but even then my music unlimited is not connecting to server struggling to connect to EA servers too for NFS Rivals love the machine but surely Sony must have realized how busy it was going to get took the shine off a great launch but its still better than the xbone 1 ๐Ÿ˜‰

snookey891 30 November, 2013 @ 3:47 am   174

Bloody right on time, if I can say so myself. Wanted to pick up some stuff from the Weekend deals, but now it looks like I’ll have no way to add funds to my wallet. I always buy redeemable vouchers for this, and with the anouncement that I no longer have that option, I’m left without a way to purchase Dokuro and a few other titles. Will the kinks be ironed out of the system by Sunday so I can still get what I want or should I call it quits?

guys, had the same problem trying to redeem cod voucher. For some reason I logged onto the ps store on my pc. redeemed voucher and the download appeared instantly on my ps4. downloading it right now! hope this works for all.

Arun1910 30 November, 2013 @ 7:41 am   176

You have got to be kidding me. Its now been 20 hours since I have gotten my PS4 and I haven’t been able to play ANYTHING on it. Utterly ridiculous.

NightRanma 30 November, 2013 @ 7:46 am   177

I got one pre-paid card through, and when I tried a second I got an error. I looked it up and found out there was an issue with redeeming codes, and to try the SEN website. It says the code I got an error on is “incorrect or no longer valid” so I’d sure as **** like to get an update from Sony to let us know what’s going on. I’m going to be pretty mad if I’ve just lost $50 because Sony are too incompetent to just take the system down rather than expecting everyone to check their blog before they do every single thing on their system.

PhotoGroupie 30 November, 2013 @ 7:48 am   178

I haven’t had any issues so far. Last night I was able to set up my account, purchase PS+ and download from the store.

jimaklas01 30 November, 2013 @ 8:00 am   179

Should we extend the Weekend deals?

geoffreyc60 30 November, 2013 @ 8:03 am   180

In reply to PhotoGroupie – did you purchase PS+ using a credit card?

My understanding is you can only if paying with that method NOT if redeeming voucher codes.

Arun1910 30 November, 2013 @ 8:12 am   181

I can’t add funds ๐Ÿ˜

Absolute_Filthh 30 November, 2013 @ 8:34 am   182

When will you be able to redeem code? I really want to play online and can’t put in my ps plus card!


SONY you screw it up !!! No just kidding. PS4 is wonderful and PSN downยดs at launch was kinda expected. But with all the super-special-bonus-vouchers that are comes with almost every game itยดs kinda lame situation when u cant redeem them. Ubisoft wants me to use their Uplay, EA wants me to use their Origin but neither of them i can use their freaking codes.


! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !

Grid 2 is still 59 euro’s in the Netherlands for Plus customers.

! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !

For everyone who is new: The new console is awesome and Sony will deliver awesome content for it. Fred is a nice guy and “thank you for your patience” is something you need to get used to because the store team is consistently incompetent for 7 years now and it’s not going to change.

Tufsehue 30 November, 2013 @ 8:49 am   185

Last night I purchased ps+ 12 month Subscription and had some trouble when paying, as I got an error message all the time… After a few try’s I got it working, and now you have charged me triple!!! GIVE ME MY MONEY BACK NOW!!!!! AND I MEAN NOW!!!!! This is not good enough Sony, I expect to have the money back TODAY!!!!

Arun1910 30 November, 2013 @ 8:54 am   186

@Tufsehue That better not happen to me as I tried adding funds 8 times using different methods!

xxeternalxx1 30 November, 2013 @ 8:55 am   187

Hmm tried to redeem my psplus code last night and kept getting dropped to home so left it until this morning, and now it says the code is invalid. Sup with that?

Denis1903 30 November, 2013 @ 8:56 am   188

Sony, whilst I am forgiving to an extent of the issues arising on launch you are letting us down with regard to communication.

You need to provide regular updates, even if there isnt much to say. You need to give us an eta on resolution even if that changes over time. People were hyped about this launch and we are currently having a substandard experience AND we are completely in the dark about it.

There are a lot of people needing to redeem PS+ codes or upgrade games or download digital titles before they can even get started, we need to know how long this will last.

DoYouLikeMyID 30 November, 2013 @ 8:56 am   189

After seeing the launches in Rome and Berlin, this doesn’t really come as much of a surprise. Take a look. It’s absolutely insane:

Crazy queue in Berlin:

Crazy light show in Rome

Crumptastic_86 30 November, 2013 @ 8:59 am   190


I think your definition of “incompetent” and others is very different. I have had no major issues with the PS Store and the staff have been fine, just stop trolling because some obscure JRPG hasn’t been brought to your PSN yet.

I think Sony has done a good job of handling unprecedented volumes, given no-one understands that it is impractical to buy/rent servers to cover the load for the first couple of days. That is why you see networks going down within the first few days of release and then dying down.

Arun1910 30 November, 2013 @ 9:00 am   191

It’s been 16 hours and we have had NO update. It’s now 24 hours since I got my PS4 and haven’t been able to redeem my PS4 versions of BF4 or AC4.

Steph_uk 30 November, 2013 @ 9:00 am   192

“We apologise and will provide an update to this announcement soon.”

More than 12 hours, no update. On a P1 issue… humm.

Very professional guys. I suspect most of support team off for the weekend too? Just one poor guy on-call (if that)?

Who could have predict that it would go [DELETED] up… everyone beside Sony, obviously! Next time: Free PSN+ for the launch week, that would give you time to fix issue (or just do nothing and spread the volume) without [DELETED] off customers.

geoffreyc60 30 November, 2013 @ 9:21 am   193

If Sony would update the situation for everyone it would calm things down somewhat.

The fact that they are still silent is making matters worse.

There are a lot of people worried that vouchers paid for with hard earned money are now invalid (probably not but…)and the guy who had his CC authorised multiple times is unforgivable.

falkaw39 30 November, 2013 @ 9:25 am   194

when the redeem code is entered the game crashes to the home screen

kiCkzz187 30 November, 2013 @ 9:49 am   195

crazy Germans fighting for PS4 ๐Ÿ˜€

Stonesthrow 30 November, 2013 @ 9:54 am   196

I had pretty much no problems.. Immediately managed to retrieve my account and got to playing Killzone and BF4.. Never completely rely on digital software guys, this is why physical copies will always be superior. The one thing I do hate though, is that I still have to download huge chunks of the games on my HDD, even when playing via disc.. I had no idea of this and it does downgrade physical copies.. Should’ve added a bigger HDD, no matter the costs (not into switching HDD’s, I’m not a pc gamer). Guess I’ll have to do a lot of deleting. On the other hand, you can (instantly, via disc)play while installing so it’s not that much of a problem.


Same thing also for me falkaw39 ๐Ÿ™
I hope they’ll let us know soon When they’ll restore the service

pablof1msc 30 November, 2013 @ 10:10 am   198

Sony update give is update i am need money on my acount PS3 psn iets stupid update fast now stupid stupid stupid stupid


I managed to log in quite easily to the PSN, my problem however is that neither cc or anything else are working on any PS Store. I really wanted to download some games that have extra content if you download them before the end of today and I couldn’t until yesterday due to various reasons. Please have the payment options fixed by then or else see if you can extend all the offers affected by the downtime even if they’re on third party games.

For people still having issues things will be awesome when you do manage to get in, the free PS+ games on the PS4 are excellent and I quite enjoy them and those will definitely kepe me entertained when I get home from work. Why did I sign up for weekend overtime in the PS4 launch? Why? T_T

JorDanDo2000 30 November, 2013 @ 10:20 am   200

What will Sony be doping to ensure that the people that redeemed the code will get connected once this is fixed?

Like many people they have redeemed the code which technically is not valid when trying to re-submit.

Sony were aware of the demand and should have also been aware that users would have.

Will Fred Dutton commit to ensure that my and my fellow users get the PlayStation + services restored?

oioi-savaloi 30 November, 2013 @ 10:23 am   201

Guys heres a work around to collect your redeption code it just worked for me. Log into sony online by clicking on the following link once you have then loggged in click on account then prepaid card. You should then be able to redeem the voucher. Once that’s completed log in on the PS4 and everything should have updated. I just done this and am downloading call of duty now.

PSN this is an update you should have mentioned and I shouldnt need to provide a walk through because your staff can’t be bothered to look into this.

Hope this works for everyone ๐Ÿ™‚


For anyone that is trying to add funds, I just got a phone call from my bank saying that someone (me) has tried to send ยฃ100 to Sony. So basically for anyone waiting, DONT EVEN HIT THE ADD FUNDS PART. Apparently the payments are still going through?! Just had to tell my bank to cancel them all.

M4xz0r_87 30 November, 2013 @ 10:38 am   203

THANK YOU, Oioi-Savaloi. Your tip worked like a charm!


To add to my last post, even if you get the message about “invalid credit card” or whatever, the payments ARE still going through.


This week I bought the digital version of FIFA 14 for PlayStation 4 through the sony web store. Yesterday I got my PlayStation 4 in Portugal and I downloaded and installed the game with zero problems. But when Iโ€™m trying to launch the game, it always appears “Its not possible to start the app (CE-34632-8).”



I don’t care for JRPG’s so I don’t really know where you are talking about.

I worked for many years in ICT and had many times to role of Incident Manager (ITIL). I handled the process for Prio 1 incidents myself (at huge companies). The incidents that occur could have been foreseen and the facts there are hiccups could also been foreseen. It’s just the poor way information to paying customers is handled. You should inform the at least every hour (even if there is nothing new to mention).
In relation to the store, that is an repeating incident with mistakes happening every week. it should have become a problem and investigated (hardware and procedure wise) and a change had to be rolled out long ago but they do nothing. In my book that’s incompetence. I’m glad you are happy with the store, I expect a more professional store (like apple store for instance).

mrchigurh 30 November, 2013 @ 10:47 am   207

Big let down Sony. You knew exactly how many consoles were going to be plugged in on release day and you still manage to screw me over. The future looks annoying and frustrating on PS4. Letting down your most loyal fans on release day (sorry,WEEK!!) Isn’t a good start.

Voodoo341 30 November, 2013 @ 10:50 am   208

Good job oioi! SCEE should offer you a job. Wonder does that work around work with a PS+ code as well?


People need to expect things like this to happen on release days.

I couldn’t get into the PSN last night so I went out as it was Friday!

Logged in this morning, set everything up, bought ps+, no hassle whatsoever. Downloaded Resogun and contrast from my phone which was cool. It’s been a relatively good process for myself, being I had the patience and understanding that the network was gonna have problems.

For the sake of a nights sleep, was it really worth everyone having massive rants about nothing. Once they sort the teething issues then you have the next eight + years to enjoy the ps4. Are people really that impatient? It’s one day


@Tommy-G- The fact that you fork out easily ยฃ400+ on launch day and cannot play on it for over 24+ hours is a joke. It doesn’t matter if it is one day or not.

geoffreyc60 30 November, 2013 @ 11:03 am   211

Like I’ve said before if you are making purchases via CC these should be ok, the problems are mainly affecting those purchasing/redeeming vouchers.

If you are having no problems then great – most of us are and are using this forum to express them ie people being charged multiple times is something to rant about.

oioi-savaloi 30 November, 2013 @ 11:04 am   212

@Voodoo341 I’m not sure I havenโ€™t tried it yet as I already have a PS+ account but I don’t see why it wouldn’t work.


The work around mentioned above worked for bf4, but has now stopped and none if my other codes work!!!!

Think they have blocked it ๐Ÿ™


tried to do as oioi said and redeem my code (which i already tried to redeem some times yesterday via psn) via the website.
“code incorrect or no longer valid” is what i’ve gotten. so this means this is either not working at all, or my redeemcode is now totally useless due to these psn problems we experienced since yesterday.

how is sony going to solve this?

Kyser_soze_SW2 30 November, 2013 @ 11:12 am   215

Hi Sony – why won’t you accept my MasterCard anymore? First I had MasterCard calling me this morning having blocked 3 transactions and now after speaking to them and confirming he trans were ok, I still can’t buy my PS+.

All I wanna do is play Resogun.

oioi-savaloi 30 November, 2013 @ 11:16 am   216

@wizz_fts Sony has probably blocked it. For some reason I don’t think they want people using the system! People downloading content must be causing a huge strain on the server.


@ oioi, hope that’s the issue and not that my code is now useless. ๐Ÿ™


Thanks oioi. I got my game downloaded and installed, was less than 2 mins after that other codes stopped. Def blocked it now, I got confirmation emails, but not for other codes I put in.

dwormald2000 30 November, 2013 @ 11:22 am   219

So whist I can’t redeem a voucher I paid ยฃ40 for to open my ps plus account because of errors you expect me to register my credit card detailing you so I can start a 14 day trial of the same functionality. Ridiculous and with past performances of security there is absolutely no way in earth you are storing my card details. Surely preording consoles gives you an idea of network usage. Complete tosh Sony releasing hardware before the backbone infrastructure and software is ready just to compete with Microsof. Very upset at this. Also taking nearly 45 mins to download day one update…….. Come on sort it out


Sony ones more confirms its really


Glad I didn’t bought a PS4 at launch as:

Disappointment awaits.

I’ll be hanging on my PS3 and PSVita for a while, see they’re ironing out all launch problems, fix no MP3/DLNA, fix no support for their own Pulse Elite headset, will make clear if Logitech G25/G27 wheels are still supported etc etc.

Till then, I won’t buy a PS4. And make sure on the box it says ‘Made in Japan’ as the Chinese batch seems to have a fair amount of Blue Line of Death. As always, it is better to wait about a year before one buys into a new gen.


Thanks Oioi-Savaloi, my code for ac: black flag worked. But after that the codes for cod: ghost and battlefield didnt. So i guess Sony blocked it. But thanks to you i can play a game now ๐Ÿ™‚


Does anyone know if Credit Cards work yet?

geoffreyc60 30 November, 2013 @ 11:44 am   223

At last sony issue an update! But just more of the same really and promising another update later on.

We want to know when you are going to fix it.

Should offer a full refund as its not fit for purpose.

Viva-La-Benji 30 November, 2013 @ 11:45 am   224

Patience is running out fast! Yeah we’re all in the same boat, and i’m sure some of you are trying to download Call Of Duty Ghosts on the PS3-PS4 upgrade thing! I must mention that this weekend is a double xp bonus for next generation consoles… can i get double XP no because i can’t even get online to play the multiplayer! Is anything gonna be done about this?!

oioi-savaloi 30 November, 2013 @ 11:53 am   225

Personally I think this is a deliberate ploy by sony to get people to buy the full version of the games you can upgrade from PS3 to PS4. As the titals released with the PS4 are pretty shocking they want to try and make more money by blocking the redemption service. Some Impatient people will then go out and buy the full version game.

I managed to start the download for call of duty Ghosts but this still has a 10 hour download time ๐Ÿ™

supersmith2500 30 November, 2013 @ 11:54 am   226

So I can’t go on Assassin’s Creed IV today because it needs a online pass. I mean come on you need Plus for online play and Ubisoft still won’t knock off the online passes which I can’t redeem. I mean seriously if EA can do it, why can’t Ubisoft? Another weekend wasted.

freakwave82 30 November, 2013 @ 11:56 am   227

@226 Start AC4, go to the ingame psn store, online pass is free.

oioi-savaloi 30 November, 2013 @ 11:56 am   228

Oops and I was supposed to type titles not titals lol


So far I have only downloaded the update when I try to sign it just sits there like an expensive paper weight, what’s the deal with that?

shadowrouge13 30 November, 2013 @ 11:58 am   230

Btw @shadowdoggg Microsoft didn’t service launch a majority of consoles trays have broken with the games in the console after a few hrs of play


My download worked fine, don’t know why it’s disabled ๐Ÿ™

supersmith2500 30 November, 2013 @ 12:03 pm   232

Thanks, you saved me alot of stress.

iamdark1988 30 November, 2013 @ 12:04 pm   233

People are never going to be happy…. No matter what you do/say/try for them!

Personally I think Sony is doing a great job with the PS4 launch!


It took a few tries to enter the code but I managed to get the discount version of COD Ghosts for PS4 last night already. Have encountered no other issues.

supersmith2500 30 November, 2013 @ 12:08 pm   235

Really hope we get a free game or content due to a dodgy launch. Rockstar and Microsoft did it.

popeyPX13 30 November, 2013 @ 12:11 pm   236

All I wanna do is get my PlayStation plus so i can play online


The problem is the register of accounts to ps4 not codes and updates. I’ve got on psn every time since it linked. And the fact that my code and download worked straight away where it was enabled proves this. Enable the codes!!!!!!!!!!!

Temujen1975 30 November, 2013 @ 12:22 pm   238

Great “update”. ๐Ÿ™

Just limit the amount of people who can log into PSN but allow those who manage to log in to redeem their codes.

I’m also getting the “The Prepaid Card code you entered is incorrect or is no longer valid.” If it turns out that those codes are lost because of this mess, I’ll return my PS4 and get an Xbox One instead.

geoffreyc60 30 November, 2013 @ 12:26 pm   239

If it is the registering of accounts to the PS4’s how is it I can sign in with it?


@arun1910 I know, I paid the same as everyone else.

But it’s a launch across the whole of Europe on the same day, on top of Americans who already own the ps4 and ps3 users all running off the same network. Of course there are gonna be issues. People need to be patient. Play a game offline or has that notion died out?

People bought these consoles knowing Sony’s network, and until they make money through ps+ I don’t see them upgrading it soon.

Too many people complain about something that should be fixed ASAP.

If one or two days of not playing online affects people this much, then I fear for this world lol

Viva-La-Benji 30 November, 2013 @ 12:31 pm   241

Temujen1975 I can log in, but i can’t redeem my code! Been trying since this time yesterday… even tried entering it on my laptop! No luck, at all! They need to hurry up and sort it out!

Although these problems with the European launch, and the American launch runs as smooth as silk… Bull****


@tommy the only reason I’m as annoyed as I am is because I came home from Uni so I could play at the weekend and get this set up. I literally have nothing to do as all my friends are at Uni. I am a social recluse.

Temujen1975 30 November, 2013 @ 12:36 pm   243


Yes, logging in isn’t a problem for me either.

And the codes did work yesterday. I managed to redeem one card before they switched it off. So redeeming the codes can’t be the problem – they just switched it off to lighten the load on the servers, I guess.


All the stuff they switched off has BECOME the problem. I am really confused, did they switch this stuff off so people could login? Cause I am pretty sure people are logging in fine now.


So because I’ve bought PS+ before I can’t use the 14 day trial… and because I can’t redeem my code for PS+ I can’t play anything online. Fantastic Sony! Thanks very much!

I understand launches having hardware problems, Xbox one having the drive errors and PS4s arriving DoA flashing blue light of death etc. but having server issues due to amount of users is unforgivable, sort it out.

Anyway, off to play Forza which I downloaded via a code and can play online on! Imagine that… Next gen indeed.

McTree70 30 November, 2013 @ 1:01 pm   246

Oh here’s a good one…
I can’t redeem my PS+ voucher as the systems have been taken offline… but I can’t activate the 14 day free trial either – why not? Well because Sony gave me the free days PS+ membership to apologise for screwing up the whole system when the whole network got taken down for months. Wow – turns out that was a real gift then. I didn’t really use it back then but I now can’t use it on my PS4. Brilliant ๐Ÿ™

albaniankiller11 30 November, 2013 @ 1:05 pm   247

I can go on my psn account but I cant redeem my ps plus ;(


Sony… It’s already many hours later and still no update. Better said:


Disappointment awaits!

chrisboers 30 November, 2013 @ 1:16 pm   249

@TheMart: last update was less than two hours ago. Be patient.
@above: the last update clearly states “Redeem voucher is still not open to users.” That applies to PS+ vouchers and trials too…

olittrans 30 November, 2013 @ 1:18 pm   250

juz brak cierpliwosci ja chcem juz grac na swojej nowej ps4

pablof1msc 30 November, 2013 @ 1:32 pm   251

Thanks Fred. Sony open up redeem voucher today its stupid a companie links Sony jou make me like Xbox one now wand redeem voucher open hurry

Oioi-Savaloi you are a god amongst mere mortals. I used your link to access my account, redeem a network card and successfully purchase a PS+ account without issue. ๐Ÿ™‚

The_Hood_PT 30 November, 2013 @ 1:40 pm   253

OREOHWS When did you redeem your code?

Did you try yesterday?

Temujen1975 30 November, 2013 @ 1:40 pm   254


Disappointment awaits!

Yeah, that’s what it looks like. :-/

pimmie26 30 November, 2013 @ 1:44 pm   255

The 14 day psn plus trial isnt working i cant even click on it? And i really want to play resogun. Is there some kind of solution?

pablof1msc 30 November, 2013 @ 1:49 pm   256

its stupid unprofessional for a company like sony you all need to step up a little bit and make sure we can put some money on are account PlayStation 3 hurry up

Arun1910 30 November, 2013 @ 1:54 pm   257

In 5 hours time it will be 24 hours since this blog post and easily over 30 hours that problems arised.

Billy_Harrison 30 November, 2013 @ 1:55 pm   258

Im not happy about this you need to sort it quickly I have paid a lot of money to make my living room look pretty

P4NCH0theD0G 30 November, 2013 @ 1:55 pm   259

So what about the codes that were entered during this time and are now being deemed to be: “Invalid or already Redeemed”?

If I entered a code during the period of suspension, has it just not been applied to my account yet, or is it simply gone?


Got online around 7 last night and can still log on now.

Been playing Trine and Resogun all last night.

LicensedDealer 30 November, 2013 @ 2:02 pm   261

NOOOOOOO, I just received my PSN Plus card and I can’t redeem :((((


I have bought a pre-paid PSN card of 20 euros so that i will be able to purchase the skyrim dlc at that great discounted price. But unfortunately i cannot redeem the code, thus i cannot buy the DLC. I do not have a problem if it is fixed until Tuesday. But if it does not, i really think you should extend the duration of the RPG sale. Thanks!

@The_Hood_PT Today was the first time I tried it. I could sign in to the network but couldn’t redeem the network code or access PS+ from my PS4. I tried the link in oioi-savaloi’s comment and from there I was able to sign in, redeem the code and use it to purchase the PS+ membership. I’ve since downloaded Resogun and Contrast and both are working perfectly.

Guys, any idea how much longer? Last update regarding this problem to get solved was 5h ago!!!

LicensedDealer 30 November, 2013 @ 2:24 pm   265

Please update us


30 11 2013. At 1525 the sony app is still not operational due to slow network
2nd screen functions are not available

skells22 30 November, 2013 @ 2:31 pm   267

@licenseddelaer fred will update everyone when there something to update, i know waiting not nice for news on issues but there nothing we can do until Fred says all clear on issues.

Arun1910 30 November, 2013 @ 2:40 pm   268

“Further “updates” later today” – Its nearly 3pm, come onnn.


They better hurry cause i want my money back that has been written of my bank account but didnt get added to my psn account.


I had two ps3 – ps4 upgrade vouchers, successfully used one (COD:Ghosts) and have downloaded, installed and played on the ps4. However, the AC:4 voucher displays the error message ‘incorrect code or invalid’ on the SEN site, and an ‘n’ code when trying to redeem through my vita. Presumably, the voucher is still valid? I suspect that the redeem feature being switched off is the reason (and I got lucky with my ghosts voucher) but there is no error message for ‘we have turned it off’ so the voucher appears as invalid.

Just speculating but I don’t think all our codes are invalid and that sony are all over this, perhaps even offering a little sweetener down the line for the inconvenience!

i can’t add funds into my wallet for some reason although all my infro is correct. anyone please help me.. been trying this for days ๐Ÿ™

pablof1msc 30 November, 2013 @ 3:24 pm   272

Sony can you tell me it I lost my money on my PSN c***redeem code I bought in stores yesterday 3 times 20 euros to pay for current original Gran Turismo 6only 20 euros I upgraded to my account the other 2 redeem code 20 -20 =40 not working lost now ? Tel me Sony help me now update

Temujen1975 30 November, 2013 @ 3:31 pm   273

If anybody from Sony actually reads this, could you at least get in contact with the people posting here and solve our problems manually?

I have four 35GBP codes that I would like to redeem to finally start buying something.

Random_Hero_UK 30 November, 2013 @ 3:37 pm   274

Is anybody else having problems with netflix on the ps4 I’m getting a message saying

“Cannot start the application.
The PS4 is not connected to the internet and cannot verify the licence for the application.”

The app has a padlock on the bottom right usually where the download logo is. I’ve deleted it and redownloaded it but I am still having the same problem. Has anyone else experianced this? and if so does anybody have any suggestions


@nasri_9 try removing your card details that are registered with your account and re-entering them as if you were adding a new card. Had the same problem last year with my ps3 and it worked for me. That’s assuming of course it isn’t related to the services sony has suspended!

exsisto_optimus 30 November, 2013 @ 3:38 pm   276

I too was worried about losing my psn codes, but when I phoned Sony this morning I was reassured that the vouchers was still valid and would be redeemable once the network was restored. People need to chill out Sony will get it sorted. On the plus side u didn’t buy a dodgy Xbox one with an already broken disk drive.


@exsisto_optimus agreed! On the plus side, the ps4 makes a very attractive ornament!

PAUL_UK-77 30 November, 2013 @ 3:51 pm   278

not to worried now after my pss4 worked for a total of 3 hours before it messed up . now its faulty as hell wont stay on longer than 10 mins before a loud static noise comes through my tv . then the screen all starts flickering . then ps4 dies ๐Ÿ™

geoffreyc60 30 November, 2013 @ 3:52 pm   279

Good to know they’re still valid!

Hopefully not too long now

BaronVonHaggis 30 November, 2013 @ 3:56 pm   280

Great idea making online play only available to people who purchase ps+, and then promptly breaking it on launch day, leaving people frustrated and peeved off.

Sort it out Sony, you complete cretins….

Temujen1975 30 November, 2013 @ 3:57 pm   281

Too bad this is a holiday weekend in the US. This should be front page news on all gaming websites. ๐Ÿ™

lynx_1985 30 November, 2013 @ 4:07 pm   282

This is really poor to be honest, online play requiring PS+ and you can’t even redeem a code to get a PS+ membership. Shambles. They must have been aware of the number of people who pre-ordered and anticipated an extremely heavy traffic induced launch. Ridiculous.

Anyway, I tried to redeem a code via the SEN account page, one worked and the rest didn’t. Only problem now is for the one that worked it is in my transaction history on my accounts page via the SEN site but doesn’t appear on my PS4 services list? Do I have to go to previous downloads on my PS4 to access the redeemed content?

narkata69 30 November, 2013 @ 4:32 pm   283

PS4 Trophies sync error NP-32157-8 ?

The_Hood_PT 30 November, 2013 @ 4:39 pm   284

The reeddem codes system is online guys ๐Ÿ˜‰

wizz_fts 30 November, 2013 @ 4:46 pm   285

is it? if so, my code is not valid anymore due to the events from yesterday and today!

The_Hood_PT 30 November, 2013 @ 4:49 pm   286

I was able to validade ps plus and i’m downloading resogun.


Can confirm it works again. Was able to redeem my 12month PSN+ Card.

wizz_fts 30 November, 2013 @ 4:50 pm   288

damn, than i have to contact playstation in order to get my money back. this sucks!

The_Hood_PT 30 November, 2013 @ 4:50 pm   289

And your code is fine, mine yesterday was saying “invalid”

wizz_fts 30 November, 2013 @ 4:51 pm   290

it still says invalid at this moment…

icemav68 30 November, 2013 @ 4:51 pm   291

Just redeemed code at 16-45 after reading this , code still ok ,all done at last

geoffreyc60 30 November, 2013 @ 4:52 pm   292

mine works!

NetworkerC 30 November, 2013 @ 4:56 pm   293

While Sony has a problem with the network and no major problem with their PS4s, Microsoft ships a bunch of defective Xbox Ones. HMMMMMMMM. I think I know who’s on the better end of the spectrum.

The_Hood_PT 30 November, 2013 @ 4:56 pm   294

Well mine woks but dosent appeear that ps plus simbol on my avatar like you icemav68

YourBuddy17895 30 November, 2013 @ 4:57 pm   295

if you are having trouble redeeming any code, go to this website and login with your psn account:!troubleShooter.action?state=eyJ0aGVtZSI6ImxpcXVpZCJ9&code=v0w7FI
After you have logged in, enter your code (note: it only workd for games, e.g. bf4 transfer from ps3 to ps4, it doesnt work for ps+ codes), after you have redeemed your code go to this website:!/en-gb/home/main
then go to the games section, then ps4, then you should have whatever game you want to tranfer from the ps3 to the ps4 unlocked, then after you’ve decided to buy it, go to your login ID in the top right had corner and from the dropdown select ‘Download list’, then you should be able to find it there.

Hope it helps!!

The_Hood_PT 30 November, 2013 @ 4:59 pm   296

@ RugaCH

you’re like me, i reddem the code but that symbol is missing on my avatar

BigDaveSchlicky 30 November, 2013 @ 5:01 pm   297

Dammit ! My Son has ยฃ55 ready to put on the store and he’s getting highly strung ! Hope it is fixed real soon, as it means he has to play my PS4 instead of his PS3 ๐Ÿ™

gbravery1972 30 November, 2013 @ 5:04 pm   298

Mine code has also just installed correctly. It was saying that the code was invalid too, so I was a little worried as well.

Its now installed the two freebies… Not sure about the plus.

Now all I need it the Asgard Pack and my children will be happy!

wizz_fts 30 November, 2013 @ 5:06 pm   299

and again; codes is wrong or not valid anymore. seems like mine is really not working anymore.

IvIGKelly 30 November, 2013 @ 5:08 pm   300

I have a north american ps4 but im in Germany, even though i still view everything in the store as if it were north america, my ip address reads germany obviously. i was having the same problems all day, but i just entered all 5 of my redeemable $20 vouchers and i’m downloading bf4!!!!!

PHEEliNUX 30 November, 2013 @ 5:09 pm   301

You can log off and back in(In the Blog) if you want the icon to appear

wizz_fts 30 November, 2013 @ 5:17 pm   302

anyone ever experienced that a redeem code did not work, and if so, what did you do? contact ps helpdesk and did they refund or…?


Listen up,

They don’t seem to updated this post yet because I just entered my PS3-PS4 COD Ghosts and my 20โ‚ฌ voucher codes in and it worked! I’m downloading it now!

The_Hood_PT 30 November, 2013 @ 5:21 pm   304

PHEEliNUX still not showing

freakwave82 30 November, 2013 @ 5:25 pm   305

Works for me now, yay. (Finland)

BigDaveSchlicky 30 November, 2013 @ 5:36 pm   306

Yup – all codes just went in !


Would be helpful if you could post notices like this on the psn. I just stumbled on this post by chance. Had no idea why I couldn’t redeem my code for assassins creed.

toyboy_51 30 November, 2013 @ 5:43 pm   308

Still didn’t work for me. Still gave an error in the Playstation store ๐Ÿ™

wizz_fts 30 November, 2013 @ 5:47 pm   309

which error?

toyboy_51 30 November, 2013 @ 5:49 pm   310

Just something like: An Error Occured

toyboy_51 30 November, 2013 @ 5:49 pm   311

Uhm, just something like an error occurred ๐Ÿ™

cookie1980 30 November, 2013 @ 5:56 pm   312

i keep getting the same message …suppose as long as it says error and not invalid its still redeemable

chrishjericho 30 November, 2013 @ 5:56 pm   313

I’m desperate to enter my PS+ Code to play online and download Resogun but I’m afraid I’ll get an error and the code will becom invalid. Please give us another update Sony!

xbruslanx 30 November, 2013 @ 5:58 pm   314

iv gotn Error too, E82000138 after entering the code. PSN shows the 50 โ‚ฌ but after entering ok, it shows this Error.!

toyboy_51 30 November, 2013 @ 5:59 pm   315

They can’t make the code invalid, because of their fault. Otherwise they would have a lot of claims against them :p


Just redeemed my cod and battlefield codes in the web store. Didnt get the invalid code error anymore

xbruslanx 30 November, 2013 @ 6:04 pm   317

SOme BODy have to explain what the E82000138 Error code means plz ๐Ÿ™

chrishjericho 30 November, 2013 @ 6:07 pm   318

Can anybody else confirm that the web store is accepting codes?

devilrays 30 November, 2013 @ 6:19 pm   319

Definitely seems to be back up now. Finally got it to accept my PS+ code and downloading Resogun now.

wizz_fts 30 November, 2013 @ 6:21 pm   320

think i will just give them a call on monday, think something went wrong with my code during these days. i don’t have ps plus besides my 48 hours free to use. so presume they will refund or give another code to use!

spikekitten 30 November, 2013 @ 6:29 pm   321

the store seems to be semi-ok..but i still cannot redeem codes in-game, in games such as assassin’s creed black flag ps4, everytime i enter a code in the redeem part of the game it throws me back to the main ps4 screen and won’t redeem the code.

chrishjericho 30 November, 2013 @ 6:29 pm   322

My code just worked, downloading Resogun now. great.

Voodoo341 30 November, 2013 @ 6:39 pm   323

Just entered a few codes there as well in (6.30pm GMT) and they worked without issue.

Creative_ae 30 November, 2013 @ 6:39 pm   324

How about Social Activity still not working…

Skookie30 30 November, 2013 @ 6:44 pm   325

They updated the DM on your ps4 now when you scroll left or right say like music unlimited you do not just get that word now but boxes of content that says new release, Top songs, top albums, A to Z.

If you press down to go into overview there more infor.

SniperScoutSi 30 November, 2013 @ 7:03 pm   326

Black flag and in game stuff is working if you redeem the codes through the store as opposed to actually doing it ingame. Can confirm that this works as does adding money to wallet and ps+ codes


The overview stuff on xmb is starting to show for me now so fingers crossed not long till recent activity and what’s new start working . Love the ps4 and social aspect and game awesomeness of it .

SuperSlaphead 30 November, 2013 @ 7:38 pm   328

Redeem codes seem to be working now but make sure you’ve closed any games/applications when you input the codes on the psn redeem code screen or when you press confirm you will be taken to the game/app start screen. I’ve just done three in a row after trying for the past 24 hrs and they all worked. About time Sony…

dario_papa 30 November, 2013 @ 7:40 pm   329

i’ve redeemed game stuffs and dlc’s code without a problem,still not working for ps plus voucher,does anyone can tell me about ps plus codes?

Viva-La-Benji 30 November, 2013 @ 7:45 pm   330

Yeah its all working now! Downloading ghosts… 6 hours to go \m/

Next time i will be buying the discs. This was definitely a lot of drama! haha!

rinkie-hgk 30 November, 2013 @ 7:53 pm   331

ik kan me code nog niet inlossen geeft elke keer aan interne fout hoe kan dat ? iemand een idee

yolosullivan 30 November, 2013 @ 8:01 pm   332

Any chance of fixing/adding notifications? for when friends come online, start a game, broadcast or share?

Dima_NF_ 30 November, 2013 @ 8:06 pm   333

SOme BODy have to explain what the NW-31153-3 Error code means plz ๐Ÿ™

L-A-Moffat 30 November, 2013 @ 8:10 pm   334

Hi Fred dutton I would like to know if we’re going to get sum compensation for the inconvenience for not been able to use our redeem codes??

crownginger 30 November, 2013 @ 8:11 pm   335

I have had no problem signing in. I have signed in and started playing fifa online so everything must be fine

dario_papa 30 November, 2013 @ 8:16 pm   336

ok,i’m afraid my code ,found in the joel edition, was lost while i’ve tried to enter it in the store,now an error says is not valid or correct…

vigilante_man 30 November, 2013 @ 8:18 pm   337

Great to get my PS4 delivered on time. Not so great to not get the freebies the US got.

They get the PS4 2 weeks earlier and then freebies.

I think after this outage they need to give all new PS4 owners a gift of some sort. Either a game, credit or something.

Come on Sony. You have been perfect up to now. Imagine what it will be like on Christmas Day when the kids open their new PS4s?

claytonl77 30 November, 2013 @ 8:35 pm   338

I’m getting an error code when I try to update the system software to 1.51. Anyone else have this problem/ know how to fix it?

KobayashiEQ 30 November, 2013 @ 9:08 pm   339

It’s still saying that my PS+ code is either incorrect or invalid.

Hope it didn’t screw up my code, or else i will be, erm, quite annoyed ๐Ÿ™‚

Lucky i could at least use the 2 day free trial posted above, gives me SOME battlefield 4 time while they clear this mess up.

Works here now – BELGIUM

zUNS33N_H3ROz 30 November, 2013 @ 9:21 pm   341

Redeemed my call of duty ghosts season pass for ps4 on SEN website because ps4 store is not working but the store is telling to pay even though it’s on my services list now.


Just redeemed my 2 pre-paid PSN cards finally and it seemed to work fine.

Have purchased Killzone Shadow Fall with the added funds and it has also gone through successfully – looks like we could be in business now… ๐Ÿ™‚


Yeah, redeems seems to work fine now.. A bumpy start, but all is soon forgotten.. ๐Ÿ˜›

Mr_Burgundy 30 November, 2013 @ 9:35 pm   344

So surprisingly Europe get their consoles later than America, and with less free stuff. Thanks Sony. Wonder if there will be any kind of compensation for the PSN outages.

jfontyman 30 November, 2013 @ 9:41 pm   345

Hello, I got my PS4 today, happy as Larry.

#316 E82000138 Error code means it does not work

Lance_87 30 November, 2013 @ 9:57 pm   346

Does anybody have news about the PS4 event on the european Home. We only got 2 games instead of 3 (no Destruction Derby) and Twisted Metal codes are out of stock. Also it seems that Warhawk codes aren’t working.

jfontyman 30 November, 2013 @ 10:06 pm   347

@338 less free games like what?

War thunder (f2p)
DC online universe (f2p)
Flower (if you have the original)

If the US has more free games good luck to them,

bigfish69 30 November, 2013 @ 10:14 pm   348

Well Sony love the console so far but I feel that I have been left with a product that is less than the one I have left behind (ps3) so here we go no youtube app , no Mic out of tv or sound system , when friends on notifications bar it should say on ps4 or ps3 , no vidzone, so that’s my view so far I absolute love the speed of the ps4 and the graphics I fell that when you launch a new product it should match the features of it predecessor it’s a step in the right direction but so much promised at e3 and so much took away

Huono_peleis 30 November, 2013 @ 10:19 pm   349

“Thank you for your patience as we manage PSN to restore full service.”

Now where did I read this before?

Oh now I remember! This is a copy/paste from the PSN hack press releases.

dan-delion 30 November, 2013 @ 10:21 pm   350

Finally got PS+ code to work had been coming up invalid and then error E82000156. Definitely make sure you have all games/apps before entering codes.
Good luck to those still persisting, thought that my code wasn’t going to work due to multiple entries or something but has gone through ok.

European gamers wait longer to get the system and then have to wait to be able to use them. Surely the demand wasn’t a surprise.

A rocky start – Sony get it sorted so your paying customers can get gaming.

pablof1msc 30 November, 2013 @ 11:29 pm   351

Its working good now redeem voucher now Sony thanks now i am van pay mij gran turismo 6 best car game to play

Sulkie007 1 December, 2013 @ 2:30 am   352

I still can’t do anything with my ps4 I can’t sign into psn or ps store I can’t even get my account from my ps3 on it yet and it seems to be working for everyone else now or is there people out there getting problems still too. 2 days it is now trying to get online… Not a happy man ๐Ÿ™

xbruslanx 1 December, 2013 @ 3:29 am   353

Still E82000138 Error, can somebody tell me what this error means

xbruslanx 1 December, 2013 @ 3:30 am   354

`Still Error E82000138, an idea what it means?


You should of bought a ps+ sub a few days before the PS4 came out so that way you wouldn’t have to redeem anything like me ๐Ÿ˜‰

Maulerr_NL 1 December, 2013 @ 8:16 am   356

Thumbs for the tech-guys that are weekend this entire weekend!

Maulerr_NL 1 December, 2013 @ 8:17 am   357

I mean “working this entire weekend!”

lillington 1 December, 2013 @ 10:03 am   358

I still havent got any money in my wallet from paypal ๐Ÿ™

WhistlingWombat 1 December, 2013 @ 10:55 am   359

Can’t redeem my codes for either Assassin’s Creed IV or NFS:Rivals, slightly frustrated but this was always going to happen!

ten-bucks 1 December, 2013 @ 11:27 am   360

12 deals of Christmas? Deal 1 a working psn service. Ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha ha. Well done sony more positive news. Anything to do with the potential hack where I had to reset my password?


@ whistlingWombat…. Try and redeem them through the PC store it worked like a charm for me, i redeemed my discount code for Battlefield 4 and then went to library on the PS4 and downloaded it from there.

coolasiceman 1 December, 2013 @ 11:45 am   362

Sony will take your cash from your credit card if you want to sign up for the 365 day playstation plus. If you have alredy paid for this subscription service by buying the voucher box from them then they won’t let you use the codes to reduce on line traffic, Surely they either have a cash flow problem or are just not loyal to those who have already paid for a service whilst taking money from those who have not. They should have allowed the voucher paying customers to subscibe first. Yes I could pay twice and use my credit card to get on line and actually use the consul I have been waiting for to its full potential or just wait for Sony to sort this mess out. I suggest everyone with a voucher code seeks for a refund from their supplier as the product is presently unfit for purpose under the sales of goods act. Come on Sony sort this out now.

Hi so I got me today 25 pound PSN card , and try to redeem it to get me 2 ps+ 3 months , and it say error so now I see all this in the net … so I have only one question : Whene you will fix the redeem function so i can get me some ps+ for my ps3 ???

Lord_javierman2 1 December, 2013 @ 12:36 pm   364

A mi me dio el mismo problema a la hora de introducir fondos en la Store me daba codigo de error 80023102 y hace poco me compre el assassin creed Anthology y tampoco me deja canjear los codigos para descargar el contenido adicional y el pase de temporada. ยฟPodremos canjear sin ningun problema los codigos de nuevo no? Porque en total me costo todo el juego 100 euracos y los fondos 30 espero no perderlos y en caso que los perdira Play Station Networt se enargaria de reembolsalmelo?

Captain9Fingers 1 December, 2013 @ 12:37 pm   365

Thank you Sony for working so hard to getting as much of the service working as soon as possible and prioritising the core services. I moaned like hell when I couldn’t sign in with my PS4 but considering how quickly you got things sorted I feel bad for moaning. I love my PS4 it’s truly amazing

aloisio42 1 December, 2013 @ 12:40 pm   366

Can’t credit my wallet with Visa card either (says to check the details of the cards while all the details are correct)… does that mean i am going to miss all the upcoming temporary “end of year” discounts on games because of Sony’s own poor service?? What a shame this PSN…

Lord_javierman2 1 December, 2013 @ 12:45 pm   367

Y ensima este finde estaban fleje juegos de ps3 rebajados de precio y el plazo se agotaba maรฑana y no he podido bajarme ninguno. ยฟampliaran el plaso para ke los usuarios podramos barjarnoslo de nuevo? Como el WRC3, el Street Figth version Arcade, splitter Cell Colletion HD…

Lord_javierman2 1 December, 2013 @ 12:46 pm   368

Espero ke resuelvan toda las dudas que tenemos los usuarios en el siguiente post que publiquen y con todo lujo de detalles por favor

Trickyonmars 1 December, 2013 @ 1:03 pm   369

Sony screwing customers again, faulty dual shock with the players bundle. Retailer can not replace until next year, Sony expect the customer to ship to them for investigation, will not replace even though it is a dead on arrival. No call back from a supervisor at customer support after leaving a complaint.

WhistlingWombat 1 December, 2013 @ 1:29 pm   370

Ah, that’s better! All codes now redeemed and even Origin seems to be playing ball to! Happy gaming fun here I come!

coolasiceman 1 December, 2013 @ 2:55 pm   371


I have now got the 12 months Playstation plus subscription redeem code to work on the PS4 through the Playstation store redeem code icon

I suggest everyone else tries this in case it goes down again

Thanks Sony for fixing it

iAndrePT 1 December, 2013 @ 3:24 pm   372

My downloads continue to be so slowwwwwwwww

zUNS33N_H3ROz 1 December, 2013 @ 4:14 pm   373

@Fred. PS4 store still saying I haven’t redeemed call of duty ghosts season pass.


Does anyone know how to get Battlefield 4 Premium to download? I paid for it today but when I go to redeem/download it there is nothing there. Any help would be appreciated.

Bovrillor 1 December, 2013 @ 5:17 pm   375


If any part of your purchase is physically faulty, the RETAILER is liable – not Sony.

If the retailer can’t replace faulty goods, they owe you a refund. End of story. Any problems they have dealing with Sony is purely their problem, not yours.

Sale of Goods and Services act 1979.

TomNinetyTwo 1 December, 2013 @ 6:41 pm   376

Can anyone help me? Iv redeemed my code for the Call of Duty Ghosts Season Pass and it’s in my purchase history but it doesn’t appear in my download list and hasn’t downloaded onto my PS4? When I look it up on the store it just wants me to pay ยฃ34.99 for it ๐Ÿ™

man_utd_xl 1 December, 2013 @ 7:06 pm   377

Any idea when voucher redemption will be back up guys? i have a prepaid card to renew my plus before it expires and i wanna grab terraria before its discount expires tomorrow

zUNS33N_H3ROz 1 December, 2013 @ 7:13 pm   378

@TomNinetyTwo. same issue as me ive been contacting sony and activision for the past two days.

TomNinetyTwo 1 December, 2013 @ 7:42 pm   379

@zUNS33N same here have been contacting both for two days being told by both it must be the others problem, I have 2 friends with the same problem as well so I’m guessing it’s quite widespread and something theyre already working on… I hope :S

JonathanDaniel39 1 December, 2013 @ 7:44 pm   380

how they intend to take advantage of super deals if psn goes wrong!! While I try to load my wallet with paypal to buy games and I can not!
Anyone know if there will be an extension of the deals?

jezzipin 1 December, 2013 @ 7:53 pm   381

All working great for me. My PlayStation plus carried over from my PS3 and Vita and I was able to download all the free games on day one. I needed to upgrade assassins creed 4 from ps3 to ps4 so I went online via PC and redeemed it that way. I’m currently downloading it on the PS4 now so I don’t know why people are whinging when its so easy to get around the issues most are having.

peritass 1 December, 2013 @ 8:03 pm   382

Hi i still get error code E82000138 when i try to upgrade from ps3 to ps4.will you guys give us a answer to when this will work?

still an ERror E82000138, SOny cmon, plz tell us what the hell this Error Means….


I got the same problem with my season pass from call of duty ghosts. When i enter my code it says: your codes is successfully redeemed. but i don’t see any download option. I got also another indue. When i enter the code of my classic ghost character it has no download option when i am at the last step. does anyone have more information about this?


Sony is doing the sensible thing by rolling out features gradually. There isn’t a service available on the web that could cope with such a high spike in demand over the course of 24-48 hours.

supersmith2500 1 December, 2013 @ 9:32 pm   386

Thanks for keeping us informed.

Klaus9090 1 December, 2013 @ 9:37 pm   387

Well, this shows that Sony didn’t learn from Microsoft in that perspective. I thought they will upgrade their servers’ performance for PSN.

Seems like I was wrong.

geoffreyc60 1 December, 2013 @ 9:39 pm   388

At least they’re keeping us reasonably well informed.

De__BlitZ 1 December, 2013 @ 9:56 pm   389

cant set-up my billing info because after i finish typing all the details i get the stupid error message!!!!! tried it atleast 50x over the past 2 days. even now….. hurry up and fix this.

azazo123 1 December, 2013 @ 10:02 pm   390

I’m waiting for over 2 days now to have my 50โ‚ฌ transferred to my PSN account. I payed via PayPal, the funny thing is they already took the money…

rullerbv 1 December, 2013 @ 10:12 pm   391

i just find this topic and don’t know what to do because i really want to get a ยฃ25 PlayStation Network card to buy fifa 14 , bad timeing

claytonl77 1 December, 2013 @ 11:47 pm   392

I keep getting the nw-31229-7 error code whenever I try to update the system software, it’s been doing this for 2 days. I don’t have a memory stick or a PC to download the update onto either. Any help?

DaNNyTaL 2 December, 2013 @ 12:15 am   393

Please, don’t forget to fix the Disney Universe sale!!

Hmm stil error

WOUNDSTRING 2 December, 2013 @ 7:04 am   395

Can’t sign in with PSN APP.
“error while trying to communicate with the server”
Reset password (took 3 hours for reset email to be sent).
Still no psn app sign in ability…is this disabled?

darthsolsolis 2 December, 2013 @ 8:05 am   396

Haha everyone on on here cracks me up. To honestly think there would be no problems to online at all. Stop and think about the amount of people trying to sign in at the same time trying to download stuff (if you managed to get on) its slowing the servers every time someone tries. So instead of the rants to Sony just chill the **** out they are working on it and its better than not at all.


From where I’m sitting it’s been a very smooth launch. No issues using PSN so far.

Witcher70 2 December, 2013 @ 9:44 am   398

I’m loving my brand new PS4. XD

redmattuk 2 December, 2013 @ 10:40 am   399

Glad to have waited from the looks of things. No PSN, faulty units, no media centre functionality, ยฃ50 games…

No ta!


Sony, please add media centre functionality to PS4.

Best regards,

monoliet 2 December, 2013 @ 10:54 am   400

hi fred
ps4 = great weekend whith great new console .
but 1 ting missing = dowload list in ps4 store
also downloadlist in the new xmb setings ?????

northmr_taylor 2 December, 2013 @ 11:04 am   401

Yes. Download list missing on the console. Needs adding.

BTW any chance of adding the freefall download in the store for Ghosts. I redeemed my voucher but it never downloaded. And I cannot find a way to force it to my PS4 from PSN online PC store.

monoliet 2 December, 2013 @ 11:28 am   402

1 more ting
option to download software + game updates = great , buth i put of
reason =
i do not want mi ps 4 games to upload auto when console = stand-by .

store fuly ofline to i see .

sony you understend peopel are paying to have ful service nowh on ps4 !!!!
place extra servers ore do somting diferent buth solve fast .

monoliet 2 December, 2013 @ 11:35 am   403

buth pc psn store works fine , so i use psn cards on pc

Lunastra78 2 December, 2013 @ 11:48 am   404

PSN was working fine for me since day after launch, but since last night I have a new problem: Can’t seem to connect to PSN properly, and the “connection to wi-fi has been lost” message pops up like every 20 seconds.

Anyone else having the same problem?


Lunastra78 2 December, 2013 @ 1:11 pm   406


Yeah I redeemed codes from both EU and US PSN Stores yesterday.

But now my wifi is disconnecting every 3 seconds… I need a fix for this quick to get back the awesome War Thunder! ๐Ÿ™


I bought a psn card because I want to buy some games of the weekend sales. Til saturday still got error while I try to redeem the code.
Is it going to work before the sales end tomorrow?
Please, give us notice.

geoffreyc60 2 December, 2013 @ 1:45 pm   408

I wouldn’t think wifi problems are caused by anything to do with PSN!

Could be hardware problem, router or isp

Lunastra78 2 December, 2013 @ 1:56 pm   409


I’ve been googling around a bit and it seems to be a widespread problem:

My PS3 is in the same room and I can log on to PSN with it just fine. My PS4 was also doing fine most of yesterday – then it started disconnecting all of a sudden.

I just hope I don’t have to reset the harddrive so I have to download everything again. ๐Ÿ™

PakkoMestari1996 2 December, 2013 @ 1:58 pm   410

what is that? i cant play CoD because it says u need PS+ for multiplayer but store says i have PS+?

Pukkapies5 2 December, 2013 @ 2:07 pm   411

Dear diary:

29th November took the day off work, PS4 arrived at 1.30pm how excited was I. Nothing worked so ended up playing PS3 only.

1st December – PS4 recognised that I now had PS+ from PS3, so was able to download a couple of free games just to see the graphics. Black screens only, and some sound.
Later on in the evening could see the graphics so at least could play games.
I have AC4 and BF4 (PS3 versions) so not able to play these until I can put in the damn codes so for the digital versions so until this can happen I basically have a 350 quid ornament in my living room. Thank goodness I didn’t part ex my PS3 games as without PS+ couldn’t get on line anyway. More fool me for buying at launch, never again…..

Lance_87 2 December, 2013 @ 2:25 pm   412

Fred, PLEASE, tell us something about the redeemable PS1 games from the “Quest for Greatness” PS4 event on Home. America got 3 games, but we got 2 of them, and 1 has expired codes.

lillington 2 December, 2013 @ 3:40 pm   413

Pleeease fix the paypal wallet thingy. My money is stuck in limbo somewhere :O

Skookie30 2 December, 2013 @ 4:20 pm   414

You know the saying” everything comes in two”

2 week wait for EU to get our Ps4, 2 days to get it sorted PSN servers in good working order not finish yet.

Can you wait 2 years for cloud gaming for all devices in 2015 for EU users, SCEA users get it in Q3 next year.

not good enough Sony if reports are true.

SPIDER-STEVE88 2 December, 2013 @ 5:38 pm   415

Why is my PlayStation 4 download speeds over WiFi so bad, 178.7kps really?

I got Virgin Media at 60Mbps so what is this? Anyone got any ideas? I’m baffled as all my other devices work fine. I can’t even use Netflix, surely my PS3 doesn’t have a better Network Card.

*Edit* By the way the low speed shows up on the Consoles own Internet Connection Test*

officer_cartman 2 December, 2013 @ 6:00 pm   416

@spider cough superhub its rubbish.i have virgin on a 120 download and get 35-70 download and 6 upload on wired.have you a normal superhub or the newer superhub2..via wireless i get 8.6 download and 4.4 upload…better to go wired if you can

xXgingerfishXx 2 December, 2013 @ 6:05 pm   417

Apparently my “14 day free trial on playstation store” only lasts 3 days and I cant play online ๐Ÿ™

j0n4s2crs 2 December, 2013 @ 7:15 pm   418

Hello Fred, any news about the trouble of rescuing the voucher? Or a forecast of standardization?

Skookie30 2 December, 2013 @ 7:33 pm   419

The overview on the DM on ps4 is gone again any idea why still waiting for full features on ps4.

zUNS33N_H3ROz 2 December, 2013 @ 8:23 pm   420

@fred. hi any news on the redemption of call of duty ghosts season pass on ps4 because it’s still saying I don’t have it.

Sulkie007 2 December, 2013 @ 9:19 pm   421

I still can’t sign into psn on my ps4 to upload my account from ps3. Why can’t I not nd everyone else seems to b able 2 :/

CarloFabbri23 2 December, 2013 @ 10:59 pm   422

I can’t add any funds so I can’t download Assassins Creed, great work SONY

TomNinetyTwo 2 December, 2013 @ 11:26 pm   423

@Fred, any news on the Ghosts Season Pass? Still telling me I haven’t got it even though it’s on my purchase history ๐Ÿ™


Redeem is not working still. I don’t want to miss the deals. What can I do?

Huono_peleis 3 December, 2013 @ 12:14 am   425

Would like a rough estimate when you morons can get PSN in a working order. 2017 or early 2018? Am I being too optimistic?


Huono_peleis 3 December, 2013 @ 12:21 am   426

“We are pleased to announce that Whatโ€™s New is now live on PSN on PS4.”

Who gives a f***k about your spam. People just want to redeem their codes and know where their Paypal money has disappeared.


THE_FORCE 3 December, 2013 @ 12:23 am   427

*throws Fred and the team a few beers.

Fitzmonkey_Devil 3 December, 2013 @ 12:54 am   428

Glad to finally see that the Whatโ€™s New is now live on PSN on PS4 ๐Ÿ™‚ also to others I redeemed my Need for Speed Rivals DLC code on the store no problem, also downloaded other stuff no problems.


Can someone explain the share button to me?

I want to share screen shots and video clips on my playstation what’s new wall but can only share to facebook and twitter?

How do I do that without it going on my facebook or twitter walls?

KobayashiEQ 3 December, 2013 @ 2:41 am   430

Whew, I may not be able to use my console online, but at least I can see what’s new. Lucky for me they have there priorities straight over there.


today I can buy the games but…the sales are over.
congrats, I was asking just for giving you my money. Very disappointed

metalliphyll 3 December, 2013 @ 8:27 am   432

is there any chance you can fix the trophy sync issue with facebook so we dont have to manually go to our timline and into activity feed to make them show up please just like PS3 and Vita trophies do

lillington 3 December, 2013 @ 8:44 am   433

YES! Where the f is my paypal money??

Fitzmonkey_Devil 3 December, 2013 @ 9:19 am   434

@metalliphyll too true, this needs to be fixed either on Sony’s end or Facebok’s

Fitzmonkey_Devil 3 December, 2013 @ 9:20 am   435

*Facebook ๐Ÿ™‚ typo

Who cares about “What’s new” I am still unable to play any games because of this redeem stupidity because the only game i got is a digital download wich i can redeem but cant download. This seriously has to be fixed asap I did not buy an Playstation to let it sit next to my television to wait untill I can download my game wich I should’ve been able to download at launch.

But nooo What’s new is more important then letting people enjoy their games…….

There we go all my rage is gone now .

Have a nice day!

azazo123 3 December, 2013 @ 11:33 am   437

Day 4 – still waiting for my PayPal money…


Same, still waiting on my money to be added. Already missed the weekend deals cause of Sony.

lillington 3 December, 2013 @ 11:46 am   439

They should have deactivated the paypal feature :/

TheHarrisBros17 3 December, 2013 @ 12:13 pm   440

I have bought call of duty ghosts prestige edition with the PS4 and all the DLC codes that came with it, i downloaded them via the PS store and then once i downlaoded them i went onto the game and there was nothing……….. no season pass or anything. Can anyone help?

Sulkie007 3 December, 2013 @ 1:13 pm   441

Day 4- still can’t do anything with my ps4 apart from play games offline because it’s not letting me sign into psn or ps store or anything I keep on getting error I can’t even use my account from ps3. When the hell am I gunna b able u to my ps4 fully ???? Not a happy chap at the moment with sony.

Fitzmonkey_Devil 3 December, 2013 @ 4:37 pm   442

Have you guys updated to the latest firmware 1.51? If not then download it on your PC and put it to memory stick and update that way, also try option 5 “Rebuild Database” from safe mode on the PS4 it can fix a lot of problems

Fitzmonkey_Devil 3 December, 2013 @ 4:46 pm   443

Official Playstation 4 Europe Firmware download page, read carefully

monoliet 3 December, 2013 @ 4:51 pm   444

on 14:00 local time = no problems to enter psn shop + whath new section.
buth nowh again 0 posibelity to enter .

sony servers are a joke , we need to pay service who stil not oparational = not done .

CoolRichy007UK 3 December, 2013 @ 5:29 pm   445

Alex_Apex you did not get the ps4 first I DID

infact while you all had ps4 errors i was online playing the new games so HA

zUNS33N_H3ROz 3 December, 2013 @ 8:59 pm   446

@TheHarrisBros17. same as me with the pass I spoke to customer service again and they said there is nothing wrong with the store and then I thought but Activision told me there is with the call of duty ghosts season pass so i dunno, they wont put blame on themselves but I will not rest till I get what I paid for.

Whatsime 3 December, 2013 @ 9:17 pm   447

Would still like to Redeem my codes, still get the error messages like everyone else you read about that have this problem.
There is no information about when you will be able to redeem your codes that you paid for.
I think that is pretty bad to be honest, at least you could provide us with good information and maybe tell us when it will work.
I paid for it of course I want it to work.

Please fix this now.

mezaoner 3 December, 2013 @ 10:05 pm   448

I have redeemed a code for content to COD:Ghosts on PS4, but can’t seem to get the content ingame.It shows in my wallet. Talked to Activision support, they redirected me to Sony after trying different solutions.

zUNS33N_H3ROz 3 December, 2013 @ 10:28 pm   449

@mezaoner. In the same boat as me playstation say theres nothing wrong on there end but activision told me they have problems with PSN store.

Hell-Raiser-85 3 December, 2013 @ 10:45 pm   450

Thanks for the update Fred.

PresidentEvilX 4 December, 2013 @ 6:50 am   451

Have 4 AC3 PS3 version Freedom Edition codes I’m try to redeem – Nope wont redeem,
Have a COD:G PS4 Ghost Multiplayer character code to redeem – Nope, also won’t work,
Finally, I’ve redeemed the COD Ghosts season pass, but neither the pass itself nor the ‘Team Leader’ pack that is supposed to come with it have unlocked properly.

Come on Sony, can we at least have some clarification that the Redeem Code feature is still having stupid problems, the boys on the PS Access Facebook page messaged me back but even they didn’t seem too sure of what’s wrong.

TomNinetyTwo 4 December, 2013 @ 6:51 am   452

@zUNS33N @TheHarrisBros17 It’s definitely a problem with the playstation store guys, iv spoken to a nice guy at activision who tried everything there is to try at their end with no success, as far as I can tell it’s affecting everyone who redeemed a season pass code for ghosts, we are just going to have to wait for sony to keep working on the less important features like ‘what’s new’ first and then hopefully they’ll move onto the store and fixing everyone’s problems there :/

residentSteve 4 December, 2013 @ 8:34 am   453

Why do people use paypal I’ve read to many horror storys recently about it, people have used it to buy ps4’s and lost there money though them.
Just don’t use paypal I’ve only ever brought clothes and really small stuff on paypal it doesn’t seem worth the risk.

lillington 4 December, 2013 @ 10:59 am   454

I use paypal all the time! I have never had any problems at all until i tried to fund my wallet on psn. Still no money btw :/

80EUR gone…..

CreditDue 4 December, 2013 @ 12:04 pm   455

I’m so glad I didn’t rush out to buy a PS4. I’ll buy one when it’s working

TheDarkScavenger 4 December, 2013 @ 4:10 pm   456

I thought i was the only one that redeemed the season pass and ghost character code and didn’t get it downloaded. But at least i know i’m not the only one, but come on Sony you have to work out these problems before the little ones e.g. Whats new feature, live item content… Sort the big problems out first (Playstation Store)

QuakeBlu 4 December, 2013 @ 5:56 pm   457

i have the same problem of TheDarkScavenger and the others people, please sony fix this

Sulkie007 5 December, 2013 @ 1:11 pm   458

Psn- I still can’t get online I’m keep on getting error code SU-30696-4. What does this mean and can anyone help???

TheDarkScavenger 5 December, 2013 @ 10:40 pm   459

When is update 6 going to be posted?
I want to redeem everything i have left. Plz hurry Sony, fed up of waiting

Downfieldslayer 5 December, 2013 @ 11:03 pm   460

my ps4 keeps saying: “please wait” while trying to sign in to psn. i am the only with this problem?

lillington 6 December, 2013 @ 12:49 pm   461

Anyone else here who funded the wallet with paypal and still havent gotten their money???

azazo123 6 December, 2013 @ 2:44 pm   462

Yes, I’m waiting for it since friday…

lillington 6 December, 2013 @ 2:58 pm   463

I talked to Sony in Sweden and they said that they never got any money sent to them via paypal, even though the paypal transaction says “completed” and the money has been charged from my credit card. They told me to talk to paypal to get my money back. So I opened a Dispute against Sony. All I can do now is wait :-/ I will never use paypal to fund my wallet ever again!

azazo123 6 December, 2013 @ 3:37 pm   464

Same thing for me, it says completed. Sony Support isn’t answering my email though. Do you think I should dispute my money too?

lillington 6 December, 2013 @ 4:01 pm   465

Yes you should!

azazo123 6 December, 2013 @ 4:11 pm   466

What should i do then to put money on my PSN account?

azazo123 6 December, 2013 @ 4:40 pm   467

Well I’ve decided to dispute my money and sell my Playstation 4 on monday. Good job Sony.

Alexiel-FR 6 December, 2013 @ 11:31 pm   468

now that the psn multiplayer is a paid services you should not have excuses or prelims like these, i own the ps4 since day one, and it a mess network side… the competition never had to shut down the entire xbox live for maintenance, and yet, you just announced that next monday a lll the psn for the 3 consoles will be shut down AGAIN for maintenance purpose… i’m guessing you will never catch up with the quality and services of the competition . its too late now, XBL is 300.000 servers around the world with azure technology , i want to know how many PSN servers are worldwide , maybe 10 ??

xXgingerfishXx 7 December, 2013 @ 7:39 pm   469

Is this a joke!?!? I’ve said it once before and i’ll have to say it again I am sat here in my bedroom wanting to play FUT14 however, my 14 day free trail still doesn’t work and I am British so I got it no the 29th of November and on the 2nd I apparently have to subscribe to play fifas online features!? its been 5 days now please someone listen and help me out.