Last week we informed you that we would be liaising with providers of identity theft protection plans following the malicious attack on PlayStation Network throughout our region. We are now in a position to provide you with actual details of the programme for current PlayStation Network and Qriocity consumers in UK, France, Spain, Italy and Germany.
As I have explained previously, identifying such programmes for the many countries within the SCEE region is a very complicated process. Each country has a different way of handling identity theft; whilst some offer relatively sophisticated services, others may not. Therefore, we must stress that this is an ongoing process which will see new identity theft protection programmes identified where possible.
That said, we are pleased to advise that Affinion International Limited, a leader in identity protection products in Europe, will be offering a comprehensive service that covers a significant proportion of PSN users free of charge for the first 12 months.
Affinion International Limited will be offering the following identity theft protection service and insurance through their fraud protect programme for the UK, France, Spain, Italy and Germany.
The fraud protect proposition cover three key areas:*
Personal Information protection
- Monitoring and Alerting Service
- Personal Information Protection Software
Help / Assistance and guidance
- Dedicated helpline
- Victim of Fraud support
Financial Protection
- Insurance that covers the expenses incurred in identity restoration following identity fraud
- Card Monitoring and Alerting Service
We are still working to identify similar services for those countries not covered by this offering, and this will depend on reputable businesses offering appropriate services. As such, we promise to keep you updated on progress right here on PlayStation.Blog.
We will provide you with information on how to contact Affinion shortly about this service.
Please note that PSN customers under the age of 18 are advised to consult their parent or guardian.
*For information as to the terms and conditions of Affinion International Limited’s programme please visit:
UK – www.fraudprotect.co.uk
France – www.fraudprotect.fr
Italy – www.fraudprotect.it
Germany – www.fraudprotect.de
Spain – www.fraudprotect.es
* For eligibility for fraud protect consumers must be 18+ and be an account holder on 20 April 2011.
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236 CommentsAdd Yours
1
Posted on 17 May, 2011 at 4:02 pm by AnthonyDwyer
Thanks
2
Posted on 17 May, 2011 at 4:05 pm by Handige_Harry
Thanks for Nothing
3
Posted on 17 May, 2011 at 4:06 pm by devilwithoutfear
I knew they did’t care about the other country’s.
Posted on 17 May, 2011 at 4:58 pm by Nick Caplin
I can assure you that we do care about other countries. We just need to find appropriate services, which is trickier than you would think. This is only the first step, we will bring more as and when we find good ID protection services to offer you.
4
Posted on 17 May, 2011 at 4:06 pm by Esteluk
Thanks for sorting this out
(Though those websites aren’t the most useful sources of information at the moment…)
Posted on 17 May, 2011 at 4:59 pm by Nick Caplin
They will be adding more information soon. We’ll let you know when you can go to their website and sign up.
5
Posted on 17 May, 2011 at 4:06 pm by VictorAnalogy
Thanks very much. Seems pretty comprehensive.
6
Posted on 17 May, 2011 at 4:07 pm by muppetds
Thanks
7
Posted on 17 May, 2011 at 4:07 pm by Peetee36
I think more people will want this than the Welcome back package. I understand that these security breaches happen, but it’s good to see that a lot of emphasis has been put on making the information as protected as possible. Thanks
8
Posted on 17 May, 2011 at 4:09 pm by Jamie453
Out of interest what happens after the 12 months?
Will this be a PSN auto subscription thing, or will we have to sign up to the website?
Thanks again
Posted on 17 May, 2011 at 5:00 pm by Nick Caplin
The relationship will be between you and Affinion and not SCEE. Therefore it will be up to you to decide whether you continue with their service or not.
9
Posted on 17 May, 2011 at 4:09 pm by PT247
Do you have a ETA of the PS Store yet? its just i have 2 £20 playstaion store cards waiting to be redeemed?
10
Posted on 17 May, 2011 at 4:09 pm by ddluk
What about other countries? I’m from Poland.
Posted on 17 May, 2011 at 5:01 pm by Nick Caplin
We’re still trying to find an appropriate service for Poland and as soon as we have one, we will let you know. We are trying I can promise you.
11
Posted on 17 May, 2011 at 4:09 pm by Labreya
Is Ireland included in the UK service, or are we stuck waiting with the others?
Posted on 17 May, 2011 at 5:02 pm by Nick Caplin
I’m afraid Affinion doesn’t cover Ireland, but we’re trying to find an alternative for you.
12
Posted on 17 May, 2011 at 4:10 pm by Kanyeeezy
Nice one, its good to see you are doing what you can to restore consumer confidence and gain our loyalty back, tbh you did not lsoe mine in the first place !
13
Posted on 17 May, 2011 at 4:10 pm by ShadowDoGGG
@NL People
It is up to YOUR country to have a proper infrastructure to protect people against identity fraud. OBVIOUSLY…
14
Posted on 17 May, 2011 at 4:10 pm by CruizD
South Africa?
Not that I really care tbqh
15
Posted on 17 May, 2011 at 4:10 pm by sweat_treasure
Hi Nick,
Still no password rest email after 2 days. What do you suggest I do now?
Kind regards,
S.
Posted on 17 May, 2011 at 5:03 pm by Nick Caplin
I suggest that you try again. If you still have a problem call customer care.
16
Posted on 17 May, 2011 at 4:11 pm by BTHRZeroX
Wait free for the first 12 months? you expect us to pay for you’re mess this is BS screw that I ain’t paying for it
17
Posted on 17 May, 2011 at 4:11 pm by LDS30COMP
Will this be one of those service that automatically start charging after 12 months or will I be given a choice ? (don’t want to get a nasty bill after 12 months with no warning!)
Posted on 17 May, 2011 at 5:04 pm by Nick Caplin
No, this runs out after 12 months and you will then be offered the chance to renew or not. It will not automatically renew.
18
Posted on 17 May, 2011 at 4:11 pm by ShadowDoGGG
@Peetee36 Doubt it. SOE is the only place where card details were stolen so I think they are the main people who want this – not PSN users.
19
Posted on 17 May, 2011 at 4:12 pm by ShadowDoGGG
We don’t have to give our credit / debit cards to sign up do we?
Posted on 17 May, 2011 at 5:05 pm by Nick Caplin
Absolutely not
20
Posted on 17 May, 2011 at 4:14 pm by CassyChan
Sweet, but could somebody still steal my identity by surgically grafting my face on to theirs, like in Face Off? If so then this isn’t the identity theft protection I’m looking for.
21
Posted on 17 May, 2011 at 4:14 pm by Pesico
To the two complaining: Did you read the entire post or just skim it to the country list? Tired of complainers.
22
Posted on 17 May, 2011 at 4:15 pm by dolbear8
So you’re only providing this free for 1 year? Surely it’s your duty to keep our info safe for as long as you have it, we shouldn’t ever need to pay you not to lose our info…
23
Posted on 17 May, 2011 at 4:15 pm by kingofscotland
Thanks, this to me as well as an extention to Plus is all I was looking for, Welcome Back is a bonus.
These Protection Schemes are usually between £7.99 and £9.99 a month so it is certainly a great thing to get free for 12 months.
Thanks Again
24
Posted on 17 May, 2011 at 4:16 pm by Szamal
haha when poland?;)
25
Posted on 17 May, 2011 at 4:17 pm by ShadowDoGGG
@dolbear8 We are getting the same deal as Americans. Tbh, identity theft is not the best in the world since when they accumulate all their info.
That information is what ‘they’ own so it just means you have another company with absolutely everything on you.
26
Posted on 17 May, 2011 at 4:18 pm by Ash__P
Great! When you click through to http://www.fraudprotect.co.uk it says please come back soon for more information. do you think they are suffering outage too?
Posted on 17 May, 2011 at 5:07 pm by Nick Caplin
Bear with them, they will have the information up for you soon. As so many of you were all asking for information on this we felt that we should provide it. Unfortuantely that meant that Affinion weren’t quite ready with the site to allow you to sign up.
27
Posted on 17 May, 2011 at 4:19 pm by PunjabKin
And if you don’t reside in one of these countries????? Tough luck,you’re on your own?
Posted on 17 May, 2011 at 5:08 pm by Nick Caplin
Not at all. We’re doing everything we can to try and offer a similar service to those countries, we just haven’t achieved it yet. This is an ongoing process.
28
Posted on 17 May, 2011 at 4:20 pm by leon200079
Thanks for the update
29
Posted on 17 May, 2011 at 4:21 pm by ShadowDoGGG
@PunjabKin
Read the post very carefully:
As I have explained previously, identifying such programmes for the many countries within the SCEE region is a very complicated process. Each country has a different way of handling identity theft; whilst some offer relatively sophisticated services, others may not. Therefore, we must stress that this is an ongoing process which will see new identity theft protection programmes identified where possible.
30
Posted on 17 May, 2011 at 4:22 pm by TheSabreman
For an unbiased article read Martin Lewis’
http://www.moneysavingexpert.com/cards/identity-fraud
It has interesting information on whether you need ID fraud insurance.
31
Posted on 17 May, 2011 at 4:22 pm by georgew0304
What about those under the age of 18? Are we not eligible for any kind of fraud insurance?
32
Posted on 17 May, 2011 at 4:22 pm by Stonesthrow
Does this mean that, after those 12 months, we’ll have to pay extra for some type of security insurance? Because that would be the cherry on top of this whole fiasco, especially after the shitty welcome back program.. That’s like charging people to play online.. I really hope I’m misunderstanding
33
Posted on 17 May, 2011 at 4:23 pm by Ves
Not a good signal to countries that bring a big group of gamers to PlayStation but I can understand the restrictions SCEE has in some countries. Other countries and even simple prize winning companies have issues with this.
34
Posted on 17 May, 2011 at 4:24 pm by Beaker1986
Thanks. Nice to see people who clearly didn’t read the post properly complaining again.
35
Posted on 17 May, 2011 at 4:26 pm by Has_78692
Can someone please help me!
The email on my sub account was fake and I cannot change my password.
What should I do!?
Posted on 17 May, 2011 at 5:10 pm by Nick Caplin
Call customer care, they know how to resolve that type of issue
36
Posted on 17 May, 2011 at 4:26 pm by RSA-Ace
I see Affinion also cover South Africa. Is there any reason why we were not included? Will we get any type of cover?
37
Posted on 17 May, 2011 at 4:26 pm by sowasred2012
Thanks for the info, Nick!
It’ll be about time for you take a breather soon won’t it??
38
Posted on 17 May, 2011 at 4:26 pm by GarryKE
I can’t believe some people are being so ungrateful and somewhat spiteful about this entire welcome back package.
Sony are not obliged to do any of this but have done their very best to give something back to the customers to apologise and regain trust. For me it was the thought that counted. I’m still going to choose PS3 over Xbox. At least Sony are trying… it’s not their fault other countries don’t support such stuff as thoroughly as the rest. Proper nerdraging buffoons…
With that said, I would like to see more information about this when you guys post it because I’m interested in joining it.
I wonder if it will be, like said a few posts above, something that is integrated with Playstation Plus or an individual service with which we can subscribe after the first year.
But what after that year is ended and we decide not to take part in the service anymore. Do they flush any of their records and data of ours or do they keep copies of it stored on their servers?
Posted on 17 May, 2011 at 5:12 pm by Nick Caplin
The relationship will not be with PlayStation, but with Affinion. Therefore is you visit Affinion, they will provide you with more details. Unfortunately you need to wait a little longer for them to add all the details to their site.
39
Posted on 17 May, 2011 at 4:26 pm by TheVVolf
What about my identify?
I guess with so many countries it isn't possible to cover everyone, but it still would have been nice… Oh, well, I a few more of me around Africa isn't a bad thing…
40
Posted on 17 May, 2011 at 4:27 pm by stargateheaven
SERIOUSLY? Some people are complaining?
Too bad if your country isn’t there though.
But i’m guessing that’s more to do with your country.
41
Posted on 17 May, 2011 at 4:27 pm by buckrogers1
its nice to see your finally making your network so secure.
42
Posted on 17 May, 2011 at 4:28 pm by BNO-1979
@34 Read the comments in the ‘Normal’ (Last blog entry) post. James makes a suggestion to someone in the same situation.
43
Posted on 17 May, 2011 at 4:28 pm by ShadowDoGGG
@Has_78692 Ring up local Playstation help hotline. They have a procedure in place for that kind of event.
44
Posted on 17 May, 2011 at 4:29 pm by reem1980
Like they say, we just have to wait for another solution they are search for…
45
Posted on 17 May, 2011 at 4:30 pm by MelficeSilesius
HandigeHarry en devilwithoutfear:
LEZEN, stelletje droplullen:
“We are still working to identify similar services for those countries not covered by this offering, and this will depend on reputable businesses offering appropriate services”
Dus als er geen bedrijven in Nederland, België of Luxemburg worden gevonden (of Duitsland of Frankrijk, maar een Benelux land ligt meer voor de hand) vallen wij dankzij de Nederlandse wetgeving buiten de boot.
English:
READ, numbnuts:
[quote]
So, if there are no companies found in the Netherlands, Belgium or Luxembourgh (or Germany or France, but any of the Benelux countries would be more obvious), thanks to the Dutch law, we’ll be s out of luck.
46
Posted on 17 May, 2011 at 4:30 pm by PFC_Hudson
“Posted on 17 May, 2011 at 4:24 pm by Beaker1986
Thanks. Nice to see people who clearly didn’t read the post properly complaining again.”
Isn’t that always the way though. The ones with the loudest voices are always the ones who don’t read things through.
47
Posted on 17 May, 2011 at 4:31 pm by hackery
Why bother posting the link until it is actually up and running? Tactic to move the heat on to someone else?
Posted on 17 May, 2011 at 5:14 pm by Nick Caplin
Not at all. This way you’ll know where to go to get the information, even if it’s not quite ready now.
48
Posted on 17 May, 2011 at 4:34 pm by Labreya
@Pesico
For future reference, a lot of these services lump the UK and Ireland together. The article doesn’t explain whether this is the case or not.
Thanks for calling me a complainer though. Wouldn’t expect any less from a .org kiddie. Tell Olsen I said hi.
49
Posted on 17 May, 2011 at 4:34 pm by Shakh
Thank you
Pity there are so many fools who don’t realise the incredible level of effort put into this whole thing.
50
Posted on 17 May, 2011 at 4:34 pm by thefjk
PSN re-spawning, bigger, badder, better… with anti-identity-protection* and faster reload speedz. All your recently changed passwords are safely belongs to us this time!
(* other countries TBA, no purchases necessary, firmware 3.61 required!)
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