Posted 4:00pm

Details of SNEE & SCEE’s Identity Theft Protection Programme

Last week we informed you that we would be liaising with providers of identity theft protection plans following the malicious attack on PlayStation Network throughout our region. We are now in a position to provide you with actual details of the programme for current PlayStation Network and Qriocity consumers in UK, France, Spain, Italy and Germany.

As I have explained previously, identifying such programmes for the many countries within the SCEE region is a very complicated process. Each country has a different way of handling identity theft; whilst some offer relatively sophisticated services, others may not. Therefore, we must stress that this is an ongoing process which will see new identity theft protection programmes identified where possible.

That said, we are pleased to advise that Affinion International Limited, a leader in identity protection products in Europe, will be offering a comprehensive service that covers a significant proportion of PSN users free of charge for the first 12 months.

Affinion International Limited will be offering the following identity theft protection service and insurance through their fraud protect programme for the UK, France, Spain, Italy and Germany.

The fraud protect proposition cover three key areas:*

Personal Information protection

  • Monitoring and Alerting Service
  • Personal Information Protection Software

Help / Assistance and guidance

  • Dedicated helpline
  • Victim of Fraud support

Financial Protection

  • Insurance that covers the expenses incurred in identity restoration following identity fraud
  • Card Monitoring and Alerting Service

We are still working to identify similar services for those countries not covered by this offering, and this will depend on reputable businesses offering appropriate services. As such, we promise to keep you updated on progress right here on PlayStation.Blog.

We will provide you with information on how to contact Affinion shortly about this service.

Please note that PSN customers under the age of 18 are advised to consult their parent or guardian.

*For information as to the terms and conditions of Affinion International Limited’s programme please visit:

UK – www.fraudprotect.co.uk
France – www.fraudprotect.fr
Italy – www.fraudprotect.it
Germany – www.fraudprotect.de
Spain – www.fraudprotect.es

* For eligibility for fraud protect consumers must be 18+ and be an account holder on 20 April 2011.

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Comments

236 Comments 18 Author replies
Show oldest first  
 
AnthonyDwyer 17 May, 2011 @ 4:02 pm   1

Thanks

 
Handige_Harry 17 May, 2011 @ 4:05 pm   2

Thanks for Nothing

devilwithoutfear 17 May, 2011 @ 4:06 pm   3

I knew they did’t care about the other country’s.

    Nick Caplin 17 May, 2011 @ 4:58 pm    

    I can assure you that we do care about other countries. We just need to find appropriate services, which is trickier than you would think. This is only the first step, we will bring more as and when we find good ID protection services to offer you.

Esteluk 17 May, 2011 @ 4:06 pm   4

Thanks for sorting this out :)

(Though those websites aren’t the most useful sources of information at the moment…)

    Nick Caplin 17 May, 2011 @ 4:59 pm    

    They will be adding more information soon. We’ll let you know when you can go to their website and sign up.

 
VictorAnalogy 17 May, 2011 @ 4:06 pm   5

Thanks very much. Seems pretty comprehensive.

 
muppetds 17 May, 2011 @ 4:07 pm   6

Thanks

 
Peetee36 17 May, 2011 @ 4:07 pm   7

I think more people will want this than the Welcome back package. I understand that these security breaches happen, but it’s good to see that a lot of emphasis has been put on making the information as protected as possible. Thanks

 
Jamie453 17 May, 2011 @ 4:09 pm   8

Out of interest what happens after the 12 months?

Will this be a PSN auto subscription thing, or will we have to sign up to the website?

Thanks again :)

    Nick Caplin 17 May, 2011 @ 5:00 pm    

    The relationship will be between you and Affinion and not SCEE. Therefore it will be up to you to decide whether you continue with their service or not.

Do you have a ETA of the PS Store yet? its just i have 2 £20 playstaion store cards waiting to be redeemed?

 

What about other countries? I’m from Poland.

    Nick Caplin 17 May, 2011 @ 5:01 pm    

    We’re still trying to find an appropriate service for Poland and as soon as we have one, we will let you know. We are trying I can promise you.

 
Labreya 17 May, 2011 @ 4:09 pm   11

Is Ireland included in the UK service, or are we stuck waiting with the others?

    Nick Caplin 17 May, 2011 @ 5:02 pm    

    I’m afraid Affinion doesn’t cover Ireland, but we’re trying to find an alternative for you.

Kanyeeezy 17 May, 2011 @ 4:10 pm   12

Nice one, its good to see you are doing what you can to restore consumer confidence and gain our loyalty back, tbh you did not lsoe mine in the first place !

 
ShadowDoGGG 17 May, 2011 @ 4:10 pm   13

@NL People
It is up to YOUR country to have a proper infrastructure to protect people against identity fraud. OBVIOUSLY…

 
CruizD 17 May, 2011 @ 4:10 pm   14

South Africa?

Not that I really care tbqh

sweat_treasure 17 May, 2011 @ 4:10 pm   15

Hi Nick,

Still no password rest email after 2 days. What do you suggest I do now?

Kind regards,

S.

    Nick Caplin 17 May, 2011 @ 5:03 pm    

    I suggest that you try again. If you still have a problem call customer care.

 
BTHRZeroX 17 May, 2011 @ 4:11 pm   16

Wait free for the first 12 months? you expect us to pay for you’re mess this is BS screw that I ain’t paying for it

 
LDS30COMP 17 May, 2011 @ 4:11 pm   17

Will this be one of those service that automatically start charging after 12 months or will I be given a choice ? (don’t want to get a nasty bill after 12 months with no warning!)

    Nick Caplin 17 May, 2011 @ 5:04 pm    

    No, this runs out after 12 months and you will then be offered the chance to renew or not. It will not automatically renew.

 
ShadowDoGGG 17 May, 2011 @ 4:11 pm   18

@Peetee36 Doubt it. SOE is the only place where card details were stolen so I think they are the main people who want this – not PSN users.

 
ShadowDoGGG 17 May, 2011 @ 4:12 pm   19

We don’t have to give our credit / debit cards to sign up do we?

 
CassyChan 17 May, 2011 @ 4:14 pm   20

Sweet, but could somebody still steal my identity by surgically grafting my face on to theirs, like in Face Off? If so then this isn’t the identity theft protection I’m looking for.

 
Pesico 17 May, 2011 @ 4:14 pm   21

To the two complaining: Did you read the entire post or just skim it to the country list? Tired of complainers.

dolbear8 17 May, 2011 @ 4:15 pm   22

So you’re only providing this free for 1 year? Surely it’s your duty to keep our info safe for as long as you have it, we shouldn’t ever need to pay you not to lose our info…

 
kingofscotland 17 May, 2011 @ 4:15 pm   23

Thanks, this to me as well as an extention to Plus is all I was looking for, Welcome Back is a bonus.

These Protection Schemes are usually between £7.99 and £9.99 a month so it is certainly a great thing to get free for 12 months.

Thanks Again

 
Szamal 17 May, 2011 @ 4:16 pm   24

haha when poland?;)

 
ShadowDoGGG 17 May, 2011 @ 4:17 pm   25

@dolbear8 We are getting the same deal as Americans. Tbh, identity theft is not the best in the world since when they accumulate all their info.

That information is what ‘they’ own so it just means you have another company with absolutely everything on you.

Ash__P 17 May, 2011 @ 4:18 pm   26

Great! When you click through to http://www.fraudprotect.co.uk it says please come back soon for more information. do you think they are suffering outage too?

    Nick Caplin 17 May, 2011 @ 5:07 pm    

    Bear with them, they will have the information up for you soon. As so many of you were all asking for information on this we felt that we should provide it. Unfortuantely that meant that Affinion weren’t quite ready with the site to allow you to sign up.

PunjabKin 17 May, 2011 @ 4:19 pm   27

And if you don’t reside in one of these countries????? Tough luck,you’re on your own?

    Nick Caplin 17 May, 2011 @ 5:08 pm    

    Not at all. We’re doing everything we can to try and offer a similar service to those countries, we just haven’t achieved it yet. This is an ongoing process.

 
leon200079 17 May, 2011 @ 4:20 pm   28

Thanks for the update

 
ShadowDoGGG 17 May, 2011 @ 4:21 pm   29

@PunjabKin

Read the post very carefully:

As I have explained previously, identifying such programmes for the many countries within the SCEE region is a very complicated process. Each country has a different way of handling identity theft; whilst some offer relatively sophisticated services, others may not. Therefore, we must stress that this is an ongoing process which will see new identity theft protection programmes identified where possible.

TheSabreman 17 May, 2011 @ 4:22 pm   30

For an unbiased article read Martin Lewis’

http://www.moneysavingexpert.com/cards/identity-fraud

It has interesting information on whether you need ID fraud insurance.

georgew0304 17 May, 2011 @ 4:22 pm   31

What about those under the age of 18? Are we not eligible for any kind of fraud insurance?

 
Stonesthrow 17 May, 2011 @ 4:22 pm   32

Does this mean that, after those 12 months, we’ll have to pay extra for some type of security insurance? Because that would be the cherry on top of this whole fiasco, especially after the shitty welcome back program.. That’s like charging people to play online.. I really hope I’m misunderstanding

Not a good signal to countries that bring a big group of gamers to PlayStation but I can understand the restrictions SCEE has in some countries. Other countries and even simple prize winning companies have issues with this.

 
Beaker1986 17 May, 2011 @ 4:24 pm   34

Thanks. Nice to see people who clearly didn’t read the post properly complaining again.

Has_78692 17 May, 2011 @ 4:26 pm   35

Can someone please help me!

The email on my sub account was fake and I cannot change my password.

What should I do!?

    Nick Caplin 17 May, 2011 @ 5:10 pm    

    Call customer care, they know how to resolve that type of issue

 
RSA-Ace 17 May, 2011 @ 4:26 pm   36

I see Affinion also cover South Africa. Is there any reason why we were not included? Will we get any type of cover?

sowasred2012 17 May, 2011 @ 4:26 pm   37

Thanks for the info, Nick!

It’ll be about time for you take a breather soon won’t it??

GarryKE 17 May, 2011 @ 4:26 pm   38

I can’t believe some people are being so ungrateful and somewhat spiteful about this entire welcome back package.
Sony are not obliged to do any of this but have done their very best to give something back to the customers to apologise and regain trust. For me it was the thought that counted. I’m still going to choose PS3 over Xbox. At least Sony are trying… it’s not their fault other countries don’t support such stuff as thoroughly as the rest. Proper nerdraging buffoons…

With that said, I would like to see more information about this when you guys post it because I’m interested in joining it.
I wonder if it will be, like said a few posts above, something that is integrated with Playstation Plus or an individual service with which we can subscribe after the first year.
But what after that year is ended and we decide not to take part in the service anymore. Do they flush any of their records and data of ours or do they keep copies of it stored on their servers?

    Nick Caplin 17 May, 2011 @ 5:12 pm    

    The relationship will not be with PlayStation, but with Affinion. Therefore is you visit Affinion, they will provide you with more details. Unfortunately you need to wait a little longer for them to add all the details to their site.

 
TheVVolf 17 May, 2011 @ 4:26 pm   39

What about my identify?

:( <– Sad Panda

I guess with so many countries it isn't possible to cover everyone, but it still would have been nice… Oh, well, I a few more of me around Africa isn't a bad thing…

 
stargateheaven 17 May, 2011 @ 4:27 pm   40

SERIOUSLY? Some people are complaining?

Too bad if your country isn’t there though.
But i’m guessing that’s more to do with your country.

buckrogers1 17 May, 2011 @ 4:27 pm   41

its nice to see your finally making your network so secure.

 
BNO-1979 17 May, 2011 @ 4:28 pm   42

@34 Read the comments in the ‘Normal’ (Last blog entry) post. James makes a suggestion to someone in the same situation.

 
ShadowDoGGG 17 May, 2011 @ 4:28 pm   43

@Has_78692 Ring up local Playstation help hotline. They have a procedure in place for that kind of event.

reem1980 17 May, 2011 @ 4:29 pm   44

Like they say, we just have to wait for another solution they are search for…

MelficeSilesius 17 May, 2011 @ 4:30 pm   45

HandigeHarry en devilwithoutfear:

LEZEN, stelletje droplullen:
“We are still working to identify similar services for those countries not covered by this offering, and this will depend on reputable businesses offering appropriate services”

Dus als er geen bedrijven in Nederland, België of Luxemburg worden gevonden (of Duitsland of Frankrijk, maar een Benelux land ligt meer voor de hand) vallen wij dankzij de Nederlandse wetgeving buiten de boot.

English:

READ, numbnuts:
[quote]

So, if there are no companies found in the Netherlands, Belgium or Luxembourgh (or Germany or France, but any of the Benelux countries would be more obvious), thanks to the Dutch law, we’ll be s out of luck.

 
PFC_Hudson 17 May, 2011 @ 4:30 pm   46

“Posted on 17 May, 2011 at 4:24 pm by Beaker1986

Thanks. Nice to see people who clearly didn’t read the post properly complaining again.”

Isn’t that always the way though. The ones with the loudest voices are always the ones who don’t read things through.

 
hackery 17 May, 2011 @ 4:31 pm   47

Why bother posting the link until it is actually up and running? Tactic to move the heat on to someone else?

    Nick Caplin 17 May, 2011 @ 5:14 pm    

    Not at all. This way you’ll know where to go to get the information, even if it’s not quite ready now.

 
Labreya 17 May, 2011 @ 4:34 pm   48

@Pesico

For future reference, a lot of these services lump the UK and Ireland together. The article doesn’t explain whether this is the case or not.

Thanks for calling me a complainer though. Wouldn’t expect any less from a .org kiddie. Tell Olsen I said hi.

 

Thank you

Pity there are so many fools who don’t realise the incredible level of effort put into this whole thing.

 
thefjk 17 May, 2011 @ 4:34 pm   50

PSN re-spawning, bigger, badder, better… with anti-identity-protection* and faster reload speedz. All your recently changed passwords are safely belongs to us this time!

(* other countries TBA, no purchases necessary, firmware 3.61 required!)

:D

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