Last week we informed you that we would be liaising with providers of identity theft protection plans following the malicious attack on PlayStation Network throughout our region. We are now in a position to provide you with actual details of the programme for current PlayStation Network and Qriocity consumers in UK, France, Spain, Italy and Germany.
As I have explained previously, identifying such programmes for the many countries within the SCEE region is a very complicated process. Each country has a different way of handling identity theft; whilst some offer relatively sophisticated services, others may not. Therefore, we must stress that this is an ongoing process which will see new identity theft protection programmes identified where possible.
That said, we are pleased to advise that Affinion International Limited, a leader in identity protection products in Europe, will be offering a comprehensive service that covers a significant proportion of PSN users free of charge for the first 12 months.
Affinion International Limited will be offering the following identity theft protection service and insurance through their fraud protect programme for the UK, France, Spain, Italy and Germany.
The fraud protect proposition cover three key areas:*
Personal Information protection
- Monitoring and Alerting Service
- Personal Information Protection Software
Help / Assistance and guidance
- Dedicated helpline
- Victim of Fraud support
Financial Protection
- Insurance that covers the expenses incurred in identity restoration following identity fraud
- Card Monitoring and Alerting Service
We are still working to identify similar services for those countries not covered by this offering, and this will depend on reputable businesses offering appropriate services. As such, we promise to keep you updated on progress right here on PlayStation.Blog.
We will provide you with information on how to contact Affinion shortly about this service.
Please note that PSN customers under the age of 18 are advised to consult their parent or guardian.
*For information as to the terms and conditions of Affinion International Limited’s programme please visit:
UK – www.fraudprotect.co.uk
France – www.fraudprotect.fr
Italy – www.fraudprotect.it
Germany – www.fraudprotect.de
Spain – www.fraudprotect.es
* For eligibility for fraud protect consumers must be 18+ and be an account holder on 20 April 2011.
« Previous 1 … 4 5
236 CommentsAdd Yours
201
Posted on 18 May, 2011 at 8:37 am by ozjad
Based on how long it took to finalise the botched welcome back programme and this identity protection that covers less than half the SNEE/SCEE territories, i have lost all faith in sony and what do i have to show for it? my personal details on the black market.
202
Posted on 18 May, 2011 at 8:46 am by curb_stomping123
i really love sony you guys have the best gaming systems and the best tvs and thanks for the email took 2 days but i dont care stick with it guys
203
Posted on 18 May, 2011 at 9:02 am by CampusV
I have also have a UK account and have a plus subscription only on my UK account.But I live in Republic of Ireland reason why I have a plus subscription on my UK account because I live closer to the northern Ireland. I would like to known will the identity theft fraud project would still be able to protect my account. I really hope so because I would sign up to keep my UK account safe. please reply back Nick
204
Posted on 18 May, 2011 at 9:10 am by pesdevil
I finally got the password reset…jeeeeeeeaaaaaaaaaaaaaaahhhhhhhh
205
Posted on 18 May, 2011 at 9:40 am by Neogenic
Will SCEE offer any kind of alternative support for countries that do have a poor infrastructure against identity theft or none at all? Just wondering about that.
206
Posted on 18 May, 2011 at 9:54 am by Hawkboi
Welcome back! I am sorry you have received such bad publicity from a quite frankly hysterical media. It’s a shame that many ‘journalists’ appeared not to have checked their facts before spouting rubbish to the general public.
I would like to thank you for your offer of identity theft Protection but I decline. I’m a big boy now and can take care of my own problems.
I have apparently had my personal details stolen at least 3 times now, and so far (touch wood) have yet to suffer any ill effects from evil cyber criminals.
I would like to thank you for your heartfelt apology, this was a shock as no other company that had lost my details had done this before…they merely pointed the blame elsewhere. Very impressed by this.
It’s a shame the blog was so inactive during the outage, I for one would have liked to have seen some articles about what was going on behind the scenes. I realise that a lot of this was confidential…but I feel a human interest story of someone/or team working tirelessly, being stressed, not having much sleep could have gone a long way. The silence was deafening.
However I’m very pleased to have you back, And wish you all the best.
207
Posted on 18 May, 2011 at 10:03 am by illage2
In future I think I might use the PS cards rather than tie my credit card to my PSN account again.
At least Sony are trying everything they can to protect the personal data of its customers and I respect that.
208
Posted on 18 May, 2011 at 10:16 am by illage2
I wish people will stop complaining about it not being in their country. It’s not as easy as finding a company and asking them.
If you wait the ID Theft protection will come to your country soon.
209
Posted on 18 May, 2011 at 10:22 am by ozjad
@208 says those who lives in a country that always receives preferential treatment and never been short changed by SCEE.
210
Posted on 18 May, 2011 at 10:24 am by Skookie30
If you gonna use Lovefilm & music unlimited free for 30 days or if you sub after the 30 days PSN-cards are useless you NEED your CARD details.
“try PSN card there is no try”
211
Posted on 18 May, 2011 at 10:29 am by FBZ1501
Sounds like a good offer to me.. 12 months free ID cover is a great make up offer.
212
Posted on 18 May, 2011 at 10:30 am by Neogenic
It’s easy to say that people should stop complaining if their country is not in the list. The truth of the matter is that personal information was stolen and people are therefor concerned about how this matter may be resolved. It’s their right to complain.
213
Posted on 18 May, 2011 at 10:36 am by xbox_holen_360
i hope they do this with norway too, cus in norway we in general pay double of all the other countries
214
Posted on 18 May, 2011 at 10:37 am by johnyd32
with this and the welcome back package details being revealed does this mean we can expect the store back soon? or is it still a ways off? only concerned because i got a new ps3 yester day managed to transfer my account to it no problem but need to redownload all my dlc
215
Posted on 18 May, 2011 at 11:31 am by trust_me666
stop complaining, sonys doing the best they can for the over 70,000,000,000 players
216
Posted on 18 May, 2011 at 3:33 pm by maniac81
No one is answering here. No one is answering on the forum. And to call the support you have to be rich.
217
Posted on 18 May, 2011 at 3:34 pm by maniac81
I will ask again. Will Norway get something like this????
218
Posted on 18 May, 2011 at 3:50 pm by billaynik
after 2 1/2 days i got the email thank u sony!
219
Posted on 18 May, 2011 at 4:54 pm by Robin_Rico
hi not sure where to post but can you please help i have just been playing cod blk ops online i randomly got kicked out of a game then a message came up saying some1 else has logged in using this ID? i promptly changed my password again but was this normal?
220
Posted on 18 May, 2011 at 5:36 pm by matrob87
I cannot believe how many people do not read the updates fully!!!! good update nice to see playstation cleaning up the mess, to all those complaining it could be worse playstation could have done nothing at all and just patched up the problem!!!
221
Posted on 18 May, 2011 at 6:01 pm by maniac81
What update? There is nothing new here on the blog, and nothing new on the playstation homepage and nothing new on the playstation forum.
So I will ask again matrob87, what update are you talking about???
222
Posted on 18 May, 2011 at 6:25 pm by TOLENTONE
I appreciate the effort you guys are putting in and look forward to details for Denmark.
223
Posted on 18 May, 2011 at 8:38 pm by i_m_c01
Maniac81,
The update says it is a “ONGOING PROCESS”. That means they are still looking into it. If they ain’t replying then that means they haven’t found a suitable one in Norway YET. You can’t expect them to answer if they ain’t found anything suitable for you yet.
224
Posted on 18 May, 2011 at 9:15 pm by maniac81
Where did you find that update. The article haven’t been edited since it was released.
225
Posted on 18 May, 2011 at 10:27 pm by i_m_c01
“Each country has a different way of handling identity theft, whilst some offer relatively sophisticated services, others may not. Therefore, we must stress that this is an ONGOING PROCESS which will see new identity theft protection programmes identified where possible.”
That is in the original statement, the one at the top of the page.
They have only released the name of the company used for the UK, France, Spain, Italy and Germany because it was probably easier to find a company that covers these countries. They say in the post some countries offer sophisticated services and some don’t. Depends on whether Norway has a company that offers this.
226
Posted on 18 May, 2011 at 10:36 pm by Jigsy1
Now this is a _lot_ better.
227
Posted on 19 May, 2011 at 1:13 am by blankedboy
Look into Affinion and the complaints/lawsuits made against them before making a judgement as to whether this is “better” or not. The y are credit card scammers and have had to pay millions in damages in the USA.
228
Posted on 19 May, 2011 at 12:24 pm by JADDES
and for belgium pffff
229
Posted on 20 May, 2011 at 3:59 pm by maniac81
Typical. No answer. And when I got an answer on the forum, the person told me that he/she didn’t know anything. He/she didn’t even wanted to ask someone that actually knows something.
I wrote a e-mail to my country’s support, and what a surprise! No answer. They could at least leave an answer that it unsure at the moment or that this will not be given to Norwegian customers!
And this Nick character seems to have gone into hiding.
230
Posted on 21 May, 2011 at 10:07 am by Yamasacker
Logged on the Identity theft website today and there is now a contact number for you to sign up for this service.
For further details go to:-
http://www.fraudprotect.co.uk
The number to phone to get your free 1 year Identity theft protection is
0800 456 5913
Thanks
231
Posted on 21 May, 2011 at 10:51 am by Xidore
10+ mins on hold including the blablabla pitch the computer voice has on that hotline. Not my idea of fun. Maybe they are busy? If Sony are paying fraudprotect.co.uk for a service, I’d expect them to man the phones on the 2nd day it’s offered!
Poor show Sony, more of the same. I’m tiring of the wait for everything you do!
232
Posted on 21 May, 2011 at 12:09 pm by Yamasacker
Just called myself to see what the service was like and get signed up and got straight through.
Give it another go maybe worth it for the peace of mind this insurance gives you and best of all its free for 12 months
233
Posted on 21 May, 2011 at 12:41 pm by creativeMark
Just rang up to sign up for the offer, you do have to listen to a recorded message that was a couple of minutes, got straight though to an agent and signed up.
call was staright forward, after all it’s free !! happy days !!
234
Posted on 23 May, 2011 at 12:56 am by echo_romeo
I heard about some free downloadable games (such as little planet) and free movies. Is this correct? Where can we get these? I tried accessing the ps store but its still under mantainance.
235
Posted on 23 May, 2011 at 9:55 pm by bobend
When will an Identity Theft Protection Program be announced for Denmark?
236
Posted on 7 June, 2011 at 1:24 pm by SURUL
The identity theft service offered by SONY is best summed up as a COVER-UP.
The identity theft service offers monitor of 1 card, bear in mind that you could have used ‘n’ number of cards to purchase ‘n’ number of things. Now, if you were to browse your purchase history it would have your old cards which my guess be definitely stored on their system and would definitely be fallen to hackers.
Now is it just a publicity stunt to offer a theft protection or do they really mean it !! As for me it does not make sense to register one card and not be able to register another.
A recent 30 min paid conversation with SONY gave me following response which does not mention my suspicions but best cover up their side.
Posting it here for all to know and hoping for a reply.
« Previous 1 … 4 5
We close the comments for posts after 30 days. If you would still like to comment on this post, please use our contact form.