Details of SNEE & SCEE’s Identity Theft Protection Programme

Last week we informed you that we would be liaising with providers of identity theft protection plans following the malicious attack on PlayStation Network throughout our region. We are now in a position to provide you with actual details of the programme for current PlayStation Network and Qriocity consumers in UK, France, Spain, Italy and Germany.

As I have explained previously, identifying such programmes for the many countries within the SCEE region is a very complicated process. Each country has a different way of handling identity theft; whilst some offer relatively sophisticated services, others may not. Therefore, we must stress that this is an ongoing process which will see new identity theft protection programmes identified where possible.

That said, we are pleased to advise that Affinion International Limited, a leader in identity protection products in Europe, will be offering a comprehensive service that covers a significant proportion of PSN users free of charge for the first 12 months.

Affinion International Limited will be offering the following identity theft protection service and insurance through their fraud protect programme for the UK, France, Spain, Italy and Germany.

The fraud protect proposition cover three key areas:*

Personal Information protection

  • Monitoring and Alerting Service
  • Personal Information Protection Software

Help / Assistance and guidance

  • Dedicated helpline
  • Victim of Fraud support

Financial Protection

  • Insurance that covers the expenses incurred in identity restoration following identity fraud
  • Card Monitoring and Alerting Service

We are still working to identify similar services for those countries not covered by this offering, and this will depend on reputable businesses offering appropriate services. As such, we promise to keep you updated on progress right here on PlayStation.Blog.

We will provide you with information on how to contact Affinion shortly about this service.

Please note that PSN customers under the age of 18 are advised to consult their parent or guardian.

*For information as to the terms and conditions of Affinion International Limited’s programme please visit:

UK –
France –
Italy –
Germany –
Spain –

* For eligibility for fraud protect consumers must be 18+ and be an account holder on 20 April 2011.

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236 Comments 18 Author replies
Show oldest first  
AnthonyDwyer 17 May, 2011 @ 4:02 pm   1


Handige_Harry 17 May, 2011 @ 4:05 pm   2

Thanks for Nothing

devilwithoutfear 17 May, 2011 @ 4:06 pm   3

I knew they did’t care about the other country’s.

    Nick Caplin 17 May, 2011 @ 4:58 pm    

    I can assure you that we do care about other countries. We just need to find appropriate services, which is trickier than you would think. This is only the first step, we will bring more as and when we find good ID protection services to offer you.

Esteluk 17 May, 2011 @ 4:06 pm   4

Thanks for sorting this out 🙂

(Though those websites aren’t the most useful sources of information at the moment…)

    Nick Caplin 17 May, 2011 @ 4:59 pm    

    They will be adding more information soon. We’ll let you know when you can go to their website and sign up.

VictorAnalogy 17 May, 2011 @ 4:06 pm   5

Thanks very much. Seems pretty comprehensive.

muppetds 17 May, 2011 @ 4:07 pm   6


Peetee36 17 May, 2011 @ 4:07 pm   7

I think more people will want this than the Welcome back package. I understand that these security breaches happen, but it’s good to see that a lot of emphasis has been put on making the information as protected as possible. Thanks

Jamie453 17 May, 2011 @ 4:09 pm   8

Out of interest what happens after the 12 months?

Will this be a PSN auto subscription thing, or will we have to sign up to the website?

Thanks again 🙂

    Nick Caplin 17 May, 2011 @ 5:00 pm    

    The relationship will be between you and Affinion and not SCEE. Therefore it will be up to you to decide whether you continue with their service or not.

Do you have a ETA of the PS Store yet? its just i have 2 £20 playstaion store cards waiting to be redeemed?


What about other countries? I’m from Poland.

    Nick Caplin 17 May, 2011 @ 5:01 pm    

    We’re still trying to find an appropriate service for Poland and as soon as we have one, we will let you know. We are trying I can promise you.

Labreya 17 May, 2011 @ 4:09 pm   11

Is Ireland included in the UK service, or are we stuck waiting with the others?

    Nick Caplin 17 May, 2011 @ 5:02 pm    

    I’m afraid Affinion doesn’t cover Ireland, but we’re trying to find an alternative for you.

Kanyeeezy 17 May, 2011 @ 4:10 pm   12

Nice one, its good to see you are doing what you can to restore consumer confidence and gain our loyalty back, tbh you did not lsoe mine in the first place !

ShadowDoGGG 17 May, 2011 @ 4:10 pm   13

@NL People
It is up to YOUR country to have a proper infrastructure to protect people against identity fraud. OBVIOUSLY…

CruizD 17 May, 2011 @ 4:10 pm   14

South Africa?

Not that I really care tbqh

sweat_treasure 17 May, 2011 @ 4:10 pm   15

Hi Nick,

Still no password rest email after 2 days. What do you suggest I do now?

Kind regards,


    Nick Caplin 17 May, 2011 @ 5:03 pm    

    I suggest that you try again. If you still have a problem call customer care.

BTHRZeroX 17 May, 2011 @ 4:11 pm   16

Wait free for the first 12 months? you expect us to pay for you’re mess this is BS screw that I ain’t paying for it

LDS30COMP 17 May, 2011 @ 4:11 pm   17

Will this be one of those service that automatically start charging after 12 months or will I be given a choice ? (don’t want to get a nasty bill after 12 months with no warning!)

    Nick Caplin 17 May, 2011 @ 5:04 pm    

    No, this runs out after 12 months and you will then be offered the chance to renew or not. It will not automatically renew.

ShadowDoGGG 17 May, 2011 @ 4:11 pm   18

@Peetee36 Doubt it. SOE is the only place where card details were stolen so I think they are the main people who want this – not PSN users.

ShadowDoGGG 17 May, 2011 @ 4:12 pm   19

We don’t have to give our credit / debit cards to sign up do we?

CassyChan 17 May, 2011 @ 4:14 pm   20

Sweet, but could somebody still steal my identity by surgically grafting my face on to theirs, like in Face Off? If so then this isn’t the identity theft protection I’m looking for.

Pesico 17 May, 2011 @ 4:14 pm   21

To the two complaining: Did you read the entire post or just skim it to the country list? Tired of complainers.

dolbear8 17 May, 2011 @ 4:15 pm   22

So you’re only providing this free for 1 year? Surely it’s your duty to keep our info safe for as long as you have it, we shouldn’t ever need to pay you not to lose our info…

kingofscotland 17 May, 2011 @ 4:15 pm   23

Thanks, this to me as well as an extention to Plus is all I was looking for, Welcome Back is a bonus.

These Protection Schemes are usually between £7.99 and £9.99 a month so it is certainly a great thing to get free for 12 months.

Thanks Again

Szamal 17 May, 2011 @ 4:16 pm   24

haha when poland?;)

ShadowDoGGG 17 May, 2011 @ 4:17 pm   25

@dolbear8 We are getting the same deal as Americans. Tbh, identity theft is not the best in the world since when they accumulate all their info.

That information is what ‘they’ own so it just means you have another company with absolutely everything on you.

Ash__P 17 May, 2011 @ 4:18 pm   26

Great! When you click through to it says please come back soon for more information. do you think they are suffering outage too?

    Nick Caplin 17 May, 2011 @ 5:07 pm    

    Bear with them, they will have the information up for you soon. As so many of you were all asking for information on this we felt that we should provide it. Unfortuantely that meant that Affinion weren’t quite ready with the site to allow you to sign up.

PunjabKin 17 May, 2011 @ 4:19 pm   27

And if you don’t reside in one of these countries????? Tough luck,you’re on your own?

    Nick Caplin 17 May, 2011 @ 5:08 pm    

    Not at all. We’re doing everything we can to try and offer a similar service to those countries, we just haven’t achieved it yet. This is an ongoing process.

leon200079 17 May, 2011 @ 4:20 pm   28

Thanks for the update

ShadowDoGGG 17 May, 2011 @ 4:21 pm   29


Read the post very carefully:

As I have explained previously, identifying such programmes for the many countries within the SCEE region is a very complicated process. Each country has a different way of handling identity theft; whilst some offer relatively sophisticated services, others may not. Therefore, we must stress that this is an ongoing process which will see new identity theft protection programmes identified where possible.

TheSabreman 17 May, 2011 @ 4:22 pm   30

For an unbiased article read Martin Lewis’

It has interesting information on whether you need ID fraud insurance.

georgew0304 17 May, 2011 @ 4:22 pm   31

What about those under the age of 18? Are we not eligible for any kind of fraud insurance?

Stonesthrow 17 May, 2011 @ 4:22 pm   32

Does this mean that, after those 12 months, we’ll have to pay extra for some type of security insurance? Because that would be the cherry on top of this whole fiasco, especially after the shitty welcome back program.. That’s like charging people to play online.. I really hope I’m misunderstanding


Not a good signal to countries that bring a big group of gamers to PlayStation but I can understand the restrictions SCEE has in some countries. Other countries and even simple prize winning companies have issues with this.

Beaker1986 17 May, 2011 @ 4:24 pm   34

Thanks. Nice to see people who clearly didn’t read the post properly complaining again.

Has_78692 17 May, 2011 @ 4:26 pm   35

Can someone please help me!

The email on my sub account was fake and I cannot change my password.

What should I do!?

    Nick Caplin 17 May, 2011 @ 5:10 pm    

    Call customer care, they know how to resolve that type of issue

RSA-Ace 17 May, 2011 @ 4:26 pm   36

I see Affinion also cover South Africa. Is there any reason why we were not included? Will we get any type of cover?

sowasred2012 17 May, 2011 @ 4:26 pm   37

Thanks for the info, Nick!

It’ll be about time for you take a breather soon won’t it??

GarryKE 17 May, 2011 @ 4:26 pm   38

I can’t believe some people are being so ungrateful and somewhat spiteful about this entire welcome back package.
Sony are not obliged to do any of this but have done their very best to give something back to the customers to apologise and regain trust. For me it was the thought that counted. I’m still going to choose PS3 over Xbox. At least Sony are trying… it’s not their fault other countries don’t support such stuff as thoroughly as the rest. Proper nerdraging buffoons…

With that said, I would like to see more information about this when you guys post it because I’m interested in joining it.
I wonder if it will be, like said a few posts above, something that is integrated with Playstation Plus or an individual service with which we can subscribe after the first year.
But what after that year is ended and we decide not to take part in the service anymore. Do they flush any of their records and data of ours or do they keep copies of it stored on their servers?

    Nick Caplin 17 May, 2011 @ 5:12 pm    

    The relationship will not be with PlayStation, but with Affinion. Therefore is you visit Affinion, they will provide you with more details. Unfortunately you need to wait a little longer for them to add all the details to their site.

TheVVolf 17 May, 2011 @ 4:26 pm   39

What about my identify?

🙁 <– Sad Panda

I guess with so many countries it isn't possible to cover everyone, but it still would have been nice… Oh, well, I a few more of me around Africa isn't a bad thing…

stargateheaven 17 May, 2011 @ 4:27 pm   40

SERIOUSLY? Some people are complaining?

Too bad if your country isn’t there though.
But i’m guessing that’s more to do with your country.

buckrogers1 17 May, 2011 @ 4:27 pm   41

its nice to see your finally making your network so secure.

BNO-1979 17 May, 2011 @ 4:28 pm   42

@34 Read the comments in the ‘Normal’ (Last blog entry) post. James makes a suggestion to someone in the same situation.

ShadowDoGGG 17 May, 2011 @ 4:28 pm   43

@Has_78692 Ring up local Playstation help hotline. They have a procedure in place for that kind of event.

reem1980 17 May, 2011 @ 4:29 pm   44

Like they say, we just have to wait for another solution they are search for…

MelficeSilesius 17 May, 2011 @ 4:30 pm   45

HandigeHarry en devilwithoutfear:

LEZEN, stelletje droplullen:
“We are still working to identify similar services for those countries not covered by this offering, and this will depend on reputable businesses offering appropriate services”

Dus als er geen bedrijven in Nederland, België of Luxemburg worden gevonden (of Duitsland of Frankrijk, maar een Benelux land ligt meer voor de hand) vallen wij dankzij de Nederlandse wetgeving buiten de boot.


READ, numbnuts:

So, if there are no companies found in the Netherlands, Belgium or Luxembourgh (or Germany or France, but any of the Benelux countries would be more obvious), thanks to the Dutch law, we’ll be s out of luck.

PFC_Hudson 17 May, 2011 @ 4:30 pm   46

“Posted on 17 May, 2011 at 4:24 pm by Beaker1986

Thanks. Nice to see people who clearly didn’t read the post properly complaining again.”

Isn’t that always the way though. The ones with the loudest voices are always the ones who don’t read things through.

hackery 17 May, 2011 @ 4:31 pm   47

Why bother posting the link until it is actually up and running? Tactic to move the heat on to someone else?

    Nick Caplin 17 May, 2011 @ 5:14 pm    

    Not at all. This way you’ll know where to go to get the information, even if it’s not quite ready now.

Labreya 17 May, 2011 @ 4:34 pm   48


For future reference, a lot of these services lump the UK and Ireland together. The article doesn’t explain whether this is the case or not.

Thanks for calling me a complainer though. Wouldn’t expect any less from a .org kiddie. Tell Olsen I said hi.


Thank you

Pity there are so many fools who don’t realise the incredible level of effort put into this whole thing.

thefjk 17 May, 2011 @ 4:34 pm   50

PSN re-spawning, bigger, badder, better… with anti-identity-protection* and faster reload speedz. All your recently changed passwords are safely belongs to us this time!

(* other countries TBA, no purchases necessary, firmware 3.61 required!)


AllytheBruce 17 May, 2011 @ 4:35 pm   51

I don’t quite get the point of this, surely any anti-fraud schemes would we would want would be with our respective credit/debit card retailers?

ShadowDoGGG 17 May, 2011 @ 4:35 pm   52

@hackery Maybe it is just temporarily down? Their main website is up, if you click on it at the top there. Something international – just not the local websites to the countries.

    Nick Caplin 17 May, 2011 @ 5:15 pm    

    The website is not down, it is just a holding page whilst they finalise the details that they will provide you guys. They will update it soon with all the information you need.

Nick_AKA_Monkey 17 May, 2011 @ 4:35 pm   53

I’m sorry a single year’s protection is insufficient given the number of users that were compromised:

108,000,000 users compromised
365 days of protection
108,000,000 / 365 = 295,890

So by only giving us protection for a year you’re assuming that whoever stole the data will attempt to steal almost 30000 identities every day! Even if they sell the data on there is no way that there will be 300,000 attempts every day. Even doubling the length of protection to two years still assumes 150,000 attempts a day.

This protection needs to go on for several years at least preferably a minimum 5 (still assumes a min of 60,000 attempts a day)

I think all UK users should contact the Information Commissioner’s Office and complain about this completely inadequate protection.

I-Yaz123 17 May, 2011 @ 4:37 pm   54

why hasn’t my bro received his email yet

    Nick Caplin 17 May, 2011 @ 5:16 pm    

    If he hasn’t received it yet, I suggest he trys again. If that still doesn’t work, call customer care.

ShadowDoGGG 17 May, 2011 @ 4:37 pm   55

@Nick_AKA_Monkey ICO is useless – I would recommend nobody waste their time with them. Check Google streetview wi-fi survey and others to see what I mean.

Asking for anything other than a year is unrealistic and we are getting the same protection as America.


Is this a joke??

What about Portugal??

Looks like it’s coming a xbox to my house!

ShadowDoGGG 17 May, 2011 @ 4:42 pm   57



wezer1871 17 May, 2011 @ 4:42 pm   58

atleast your trying

wezer1871 17 May, 2011 @ 4:44 pm   59

im jus angry that i wasted my money on the games that were free with the welcome back couldn’t you get the publishers of mag to agree to it being part of the welcome back?

ZzStalkerzZ 17 May, 2011 @ 4:45 pm   60

People complain when there was no news about this, then people complain when SONY do post news about this???If you’re country isnt listed then hang tight SONY will sort somethin out for you but stop moaning.Thanks SONY!

Skookie30 17 May, 2011 @ 4:49 pm   61

Like i said on a other post they do owned us yes we sign contract eg. T&C but like with other companies like electric company that we had a power outage more then 5 days we got compensate a credit note on our accounts due no fault of they own but by floods.

sony while it wasn’t they fault lost our details had no choice to do this & welcome back pack this may happn again.

Anything that connected to a LINE & Broadband there is not such thing as unhackable. 😐


I forgot to Thanks…. For Nothing!!

Xbox already ordered from amazon!

Tijder 17 May, 2011 @ 4:54 pm   63

Why not Holland?

shaolinsword 17 May, 2011 @ 4:57 pm   64

Thanks for the info, pretty pleased with all this considering I haven’t been affected

kayls96 17 May, 2011 @ 4:59 pm   65

it said on my ps3 when i was online that another user has signed in on my account!! noone knows my password sept ME, HELLPP! the hackers might be back for revenge and btw did use catch them? hope u can help

Cloudedpaul 17 May, 2011 @ 5:00 pm   66

thanks for this it seems fair although i personally wont be using, im not worried about it at all, but well done, i can imagine how difficult it must be to cover every country in this region

JonnyPauz 17 May, 2011 @ 5:01 pm   67

What about Australia????

    Nick Caplin 17 May, 2011 @ 5:19 pm    

    We’re working really hard to find a solution for Australia. As soona s we have more information on it, we will let you know.


@AllytheBruce & others

Fraudulent use of a credit card is already protected because it is a credit card. I’d be squirming if I signed up to this (or anything for that matter) with a debit card.

This offering is for Identity protection, the sort of thing that helps in case someone uses all the personal detail stored in the PSN database to sign up for a loan, passport, phone, credit card etc. in your name.

Just to fit in with 50% of the posts around here :
But I already have ID protection – what do I get instead?? whaa! Whaa!

aaron_2256 17 May, 2011 @ 5:04 pm   69

stop publishin things that dont work. sort out the store 1st !!!! >< updates drives ppl craZy xD

Sm8ckhead 17 May, 2011 @ 5:07 pm   70

So in effect i could ring the company and tell them that i’ve been a victim of fraud,that Sony are trying to have me over by giving me games (welcome back package) they have already given via PS plus??

dotcomjj 17 May, 2011 @ 5:07 pm   71

Man, this was like titanic for PSN eesshh, but all is well now!

aaron_2256 17 May, 2011 @ 5:23 pm   72


whens the store back on??

    Nick Caplin 17 May, 2011 @ 5:30 pm    

    I still don’t have a date to share with you, but have been told that it shouldn’t be very long. As soon as I know more I’ll let you know

moogoat 17 May, 2011 @ 5:25 pm   73

Can’t believe the impatience and audacity of some people.

Anyway, thanks for this, I will make use of it as soon as it permits on the website.

BalramRules 17 May, 2011 @ 5:27 pm   74

fanxxx ssonyyyyyyy ;))
but c’mon! >;OO
seriously!! arrghhhh
can u plzzz add a few more gamez 2 da lizt, i alredy got most of da ps3 gamez dere except 4 infamous, add warhawk,inni?
dat’d be EPICCCCCoooo
u are totally gona increaze da install base 4 starhawk, if EVRY1 wiva psn account be4 april 30 haz WARHAWK!!! >;OO
sony u lak strategy lol, no offence but itz truu
infamous woz a good technique, but WADA BOUT WARHAWK?!?!? xOO

wezer1871 17 May, 2011 @ 5:31 pm   75

i wasnt a ps plus user before psn went down can you tell me what was available?

aaron_2256 17 May, 2011 @ 5:36 pm   76


😉 that means no1 nos? but as its not guna b long il manage lol

chrisopo 17 May, 2011 @ 5:42 pm   77

hi i played cops n crooks yesterday and checked the stats and nothing has changed. will our kills money deaths etc be added later on or not nick caplin

trutenprower 17 May, 2011 @ 5:45 pm   78

Thanks Sony, I’ll be snatching this up as soon as it becomes available.

Crimson-Cobalt 17 May, 2011 @ 5:47 pm   79

What about users in the Middle East.Will we get a protection program?

One_Divided_by_0 17 May, 2011 @ 5:50 pm   80

Meh, no one cares about countries in the Middle East. It’s always Europe, Europe, Europe.

TheMarkopoloShow 17 May, 2011 @ 5:51 pm   81


Izorpo 17 May, 2011 @ 5:51 pm   82

there IS a difference between stealing ones credit card and stealing ones personal details – people still going on about their credit cards – did you call your credit card company and ask for a new account number I did and I got it.

the issue with identity theft has nothing to do with your credit card – its someone using your identity to take credit out in your name – it’s someone pretending to be you. with the information stolen its easy to get someones birth certificate and use that to get an id, a passport, bank account, a credit car etc all in YOUR name – do you people understand now?

so the whinging about games and about your credit card is pathetic – I’ve given you something to really whinge about – but wait identity protection is coming so there’s nothing to whinge about any more – except that people whose first language isn’t English can actually write correctly in English and those that are English seemingly can’t Thanks is not spelled with an f and there is not spelled with a d – get off the ps3 and go to school already


Nice job guys i hope this protection program to be available for more countries because the playstation is everywhere

ZzStalkerzZ 17 May, 2011 @ 5:55 pm   84

@62 Thanks for nothing?SONY is offering 2 free games(albeit a little old)2 months free plus for exsisting plus users and 30 for non plus and the possibility of free home stuff and now details on ID protection, and its STILL not enough?

Skookie30 17 May, 2011 @ 5:58 pm   85

@nick while we wait for news of free home stuff the scea gives americans free movies weekend rentals are we getting that and last thing.

on scea blog it says music unlimited existing subs get free 30 days + time lost my sub runs out tomorrow 18th. 🙁

SGTSTEVE89 17 May, 2011 @ 5:59 pm   86

Can sony please withdraw the welcome package for everyone who has moaned about the contents?You are getting two FREE games,something sony don’t have to offer you! take them and trade in or sell your originals and use the money to get something you do want you ungrateful morons!

F4C33oFF 17 May, 2011 @ 5:59 pm   87

I locked my card. I had to order a replacement and pay a 5 euro.
A game that you give for free all I’ve had.
Thank $ony for nothing.

bobopudge 17 May, 2011 @ 6:08 pm   88

Hello Nick, glad to see PSN is up and running as normal. My question is if any sort of scheme like this is being planned for the Middle East. If not, I understand because Europe is your priority but just wondering for my own information.

rabiuddin 17 May, 2011 @ 6:10 pm   89

Sony is the best..!!! =D =D =D =D

F4C33oFF 17 May, 2011 @ 6:16 pm   90

…only what you can do is add Cross Game Chat. I can not understand why the PS3 does not have, but elsewhere it is.

Would it be cool to have a chat room, I play Killzone, someone else play Uncharted and we can talk. Why CrossGameChat that is not there? Is it ever appears on PS3?

Prates2010 17 May, 2011 @ 6:22 pm   91

And where is Portugal and the other countries ?

lolilok 17 May, 2011 @ 6:24 pm   92

i’m a new member of playstation network. i bought psp go last week. yesterday i registered myself into network on the web. i put promo cd but when install starts and try to sign in a warning appear and say PlayStation Network is currently undergoing maintenance. What will i do to load these games?

keisuke2371 17 May, 2011 @ 6:33 pm   93

By “shouldn’t be very long” I hope they did not mean “not as long as it took to get PSN back online”. ‘Coz that took almost a month. Also, they should do something with the japanese PSN too. I kinda miss that.

paxuxos 17 May, 2011 @ 6:35 pm   94

And portugal? we are always in the tail of the world.
And guess what! In portugal PS3 is the leader!

    Nick Caplin 17 May, 2011 @ 6:40 pm    

    We are trying to find an appropriate service in Portugal. As soon as we find one we will let you know. We are trying, I can promise yo that.

paxuxos 17 May, 2011 @ 6:36 pm   95

I’ve been suporting you for all time long, since i understand you are victim.

But today you really made me sad.


OMG! I can’t believe the amount of “what about my country/region” posts! Surely if you can write, then you can also [b]READ[/b]??!!


[b]As I have explained previously, identifying such programmes for the many countries within the SCEE region is a very complicated process. Each country has a different way of handling identity theft; whilst some offer relatively sophisticated services, others may not. Therefore, we must stress that this is an ongoing process which will see new identity theft protection programmes identified where possible[/b]


A mim também!


Damn! UBB code doesn’t work here! How’d you bold stuff etc then? lol

MyMobo 17 May, 2011 @ 6:40 pm   99

Sorry Nick but are you saying that Sony want us to use a marketing company to protect our data? Is that right? Surely not.

I spend a good deal of my time making sure that none of my data gets to marketing companies and now you want me to hand over all my details to them. What guarantee do we have that they will expunge all data at the end of any agreement? What guarantee do we have that they will not sell/ pass on or otherwise use our data for their own gain?

You mentioned earlier that we will not have to hand over bank details to them, but how can they protect/ watch accounts without these details and also access to them.

I’m actually shocked at this.

I live in the UK and I have bank accounts both here in the UK and also in Ireland. What type of protection are you offering for this type of case?

Also can anyone tell me how I find out what date of birth Sony have on record for me. I can’t seem to find it anywhere in my account details. Thanks.

Skarra 17 May, 2011 @ 6:41 pm   100

@47: They don’t post information, you complain. They post information, you complain.

paxuxos 17 May, 2011 @ 6:41 pm   101

Thank you Nick!

Black_fox_911 17 May, 2011 @ 6:42 pm   102

Okay what’s the customer services number in Saudi Arabia , so they can fix my password problem ..

ace1_ 17 May, 2011 @ 6:43 pm   103

Oh! And, @ fcp10, good luck with your Xbox. A trojan was found on their servers about a week after PSN went down, but MS tried to keep it quiet til it affected in-game messaging through MW2 with a phishing scam!

fcp10 17 May, 2011 @ 6:45 pm   104

Thanks (not for you nick)

MyMobo 17 May, 2011 @ 6:48 pm   105

Me again,

What will be offered from Affinion? Is it the CardCops or Privacy guard or something else? Both of these need access to our personal details.

I am also unsure about using a company the Web of Trust red flags. (Check out their Breach Shield page).

This has really annoyed me. How do I go about having all my data deleted from Sony? Who is the data protection officer?

If you guys can’t even give the correct information of the recovery package then I don’t want you holding any accurate information about me. I’ll sign up again with incorrect details.

Just like to say thanks BUT, as you told the whole world that this will run for a year, how do we know the people that hacked our personal information won’t sit on our details for a year , THEN SELL or steal our money or details to ID theft. As most credit cards run for a few years ??????

Skookie30 17 May, 2011 @ 6:53 pm   107

i take that as a No then, so scea welcome back pack is superior to ours go figure 🙁

maniac81 17 May, 2011 @ 6:57 pm   108

And what about Norway? Will we get this?

Mr-Quest 17 May, 2011 @ 7:01 pm   109

uuuuhhhhmmm why not in holland….?

European_Gamer 17 May, 2011 @ 7:02 pm   110

I don’t really care about getting insurance, the Danish banks would cover ANY theft from my creditcard anyway. But it would be nice if someone watched if my personal data that’s been stolen from your servers were spread across the web.

Monstarhh 17 May, 2011 @ 7:06 pm   111


restored my ps3 to default then signed back in with my main online user to change password etc. However on fifa 11 when i want to play online i have to re-enter the key that you get with the game that allows these features, im guessing thats because i restored the ps3, however because the store is unavailable i cant put the key in yet, and because i used the key before does that mean in wont work again with the same online account? which will mean i cant use any online features on fifa 11 at all

would really appreciate a reply

GarryKE 17 May, 2011 @ 7:06 pm   112

Just wanted to say thanks for your reply, Nick.

markus851218 17 May, 2011 @ 7:11 pm   113

Even though I sincerely believe that you’re trying to find suitable solutions for every country that is possible.. what strikes me most is that the big countries always are first.. wonder why?

emz_bad_boi 17 May, 2011 @ 7:12 pm   114

great stuff keep up the good work 🙂

Lepy-CRO 17 May, 2011 @ 7:14 pm   115

Nick, what about Croatia? Are you trying to find an appropriate service in Croatia?

Gimmj 17 May, 2011 @ 7:18 pm   116

Great… If I could login. what’s happening with hotmail, playstation? i’m waiting the password change e-mail since 2 days… The other mail for the account on gmail arrived istant…

mmatzat 17 May, 2011 @ 7:21 pm   117

Well it´s a good thing my identety is outdated after 12 month. No one will be able to do anything with my data after that, since we all change all our adresses within 12 month… this is such a joke. And look at the zombies saying it´s a good thing and we should be happy to have this.

Agriel 17 May, 2011 @ 7:25 pm   118

lol I knew that it would only be the “main” EU countries Scandinavia always gets screwed

a1oscarcars 17 May, 2011 @ 7:26 pm   119

Does that mean that to play on ps3 psn we will after 12 months have to pay for protecting our identity? ! When I go on other sites where I use my cards I don’t have to take out separate insurance policies out!

jagerross 17 May, 2011 @ 7:31 pm   120

i agree with a few others here – why should we pay for something because your system got hacked? if it was our personal computers that got hacked then fair enough, but we signed up to PSN trusting you with our details, your system got hacked, ok these things happen, but why should WE pay for it?

and so if we dont sign up after the 12 months, we wont be protected at all? what happens to our details then? a sympathetic ‘tough luck you should of paid’ pat on the back?

Szamal 17 May, 2011 @ 7:33 pm   121

i’m not worried about my identity being stolen who’d stole identity from a no life:D

aaron_2256 17 May, 2011 @ 7:35 pm   122

lessen learned 4 all u guys who put there Real info in!! lol so u cant blame sony

ScouserSmithy 17 May, 2011 @ 7:36 pm   123

This is all I wanted not bothered about the welcome back package, Nice one. Also most people moaning about after the 12 months unless you have a fairly new card it will have expired by then anyway so it wont matter really and for your name and address well that can be obtained anywhere and everywhere on the internet probably.

POOKIE232008 17 May, 2011 @ 7:40 pm   124

again so much negativity.

12 months ID theft protection is better than no protection.

Thanks for the update Nick and thank you sony

CoolRichy008UK 17 May, 2011 @ 7:42 pm   125

its like making a bridge in germany when the uk says they can do better so plz dont rush sony they are doin there best you cant wave ur wand and it happens instant & if it was up to me id goto sony offices and give them the award for being the best in the world

RPGash 17 May, 2011 @ 7:45 pm   126

Thank you Sony :]

EG_Dragul 17 May, 2011 @ 7:52 pm   127

Just out of curiosity, what happens if for some reason Sony can’t find a company to provide the protection program on a certain country?

iAliHD 17 May, 2011 @ 7:55 pm   128

I keep on getting the same message ” To sign in, an update of your account information is required. An e-mail message with instructions has been sent to It may take up to 24 hours to receive this message ”

Its been nearly 48 hours and I still haven’t received an e-mail!
Please try to understand how frustrating this is for me, knowing that the network is available but for some reason I am unable to play online with my friends because you have failed to send me the e-mail.

Please Playstation Network tell me how am I supposed to reset my password if you won’t send me the email!

Please do not ignore this message and reply back a.s.a.p I am waiting desperately for a answer!

PermanentlyAngry 17 May, 2011 @ 8:00 pm   129

Thank you. That is all I wanted to hear, its the most important thing to those of us who have suffered from this sort of thing in the past.

Gimmj 17 May, 2011 @ 8:01 pm   130

90% of hotmail user haven’t received it!
Sony UK support told that’s an hotmail issue, but hotmail support is ignoring us! Look here in their forum, nine pages of users complaining completed ignored:
playstation, please do something!

PermanentlyAngry 17 May, 2011 @ 8:02 pm   131

Also I’d like to point out that its highly unlikely that any fraud will happen post 12 months of the data breach because there is an increased likelihood that any information stolen was out of date.

bennyrafal 17 May, 2011 @ 8:11 pm   132

Any news about Poland? C`mon we are close to Germany u must know maps, do you 😉 ?

Lei22 17 May, 2011 @ 8:16 pm   133

Just give me MGS, MvsC3, MK9, ME2, RE5 PSN avatars & Im happy….

or so my boyfriend was saying lol

ripmap 17 May, 2011 @ 8:16 pm   134

Is this Affinion business as stated in this news story? Or as BBC Watchdog would put it a business with a similar name.

TroubleMaker411 17 May, 2011 @ 8:17 pm   135

90% ? really? you have that figure for fact?
2 of my accounts, plus my wife’s account run on hotmail and i have had the mails for all 3.
So i would say that you are part of an unlucky minority.

@ everyone else.
Quit whining for christ’s sake.
Sony don’t give you info; you moan. Sony tell you what’s going on; you moan.
They tell you about the games that you can choose from in the welcome back plan, you cry AND moan because they aint good enough. some of you even insist on money just being handed into your wallet to spend on what you like. Then they hand you info for ID theft protection, you moan.
I mean, what do you want from these people? Blood?

And finally, the whingers that are giving it ll “i bought an xbox, goodbye sony” please, leave.
See what you get from them guys when they have network issues.
See if you get a month of PS+ sub to grab everything you can find for free, PLUS free games

Jeez. Pathetic

deadrest 17 May, 2011 @ 8:17 pm   136

are the eggs free range?

Grauwsaur 17 May, 2011 @ 8:18 pm   137

This reminds me of the PSN video store.

US? Since 2008.
UK, France, Spain and Germany? Since 2009.
Rest of Europe: still waiting, probably never.

Anyway, if you really want to make me feel secure, change your billing system NOW and add support for non-credit card payment systems like iDeal (Dutch) and Paypal and similar services from other countries.

Credit cards are inherently insecure, and I’d rather not use them.

S-Cript 17 May, 2011 @ 8:20 pm   138

Since the EU according to SCEE only exist of 5 countries

id theft,which the blaim was negligence by Sony self
leak known in feb,hacked/leaked bigtime in april

the rest of the EU,gets nothing.
and better remember the promissed made !!!

you don’t care about us,our privacy,our own rights on our purchased console
you only care about a couple of countries not to loose face against the one,who actually delivers from Redmond worldwide

Lei22 17 May, 2011 @ 8:20 pm   139


I agree

hheellpp1 17 May, 2011 @ 8:24 pm   140

can i ask you something.. why are you posting things like this when you aint even got every one online to be honest your not doing a good job i have been waiting 2 days now for this stupid email aint guess what i stil aint got it.. but instead of u helpings us ur postng thing slike this… when people call for help it costs so much money and all you do is hang up… tell me how this is goo customer service well guess what it aint… its very frustating when u no that psn is up but u cant play .. and that nothin gis getting done about it!!

x1MMORTALx 17 May, 2011 @ 8:29 pm   141

Here is a little info on how Affinion Internation ”

According to the Better Business Bureau, thousands of issues have been reported by consumers for deceptive selling practices, unauthorized charges to consumers’ credit cards, and failure to respond or resolve issues. Many of these complaints stem from the charges individuals found on their credit card statements. Consumers are told that it takes 28 days for a charge to be canceled or credited back, and even employees of the credit card company are not able to dispute these charges in the same manner any other charge would be handled. Per the creditors contracts with Affinion Group disputed charges were to be processed by contacting Affinion directly. Where any normal unauthorized charge can be disputed and resolved within a month as a matter of law, charges from these merchants are often not resolved for several months on end.[11]

x1MMORTALx 17 May, 2011 @ 8:29 pm   142

Here is a little info on how Affinion International work ”

During tough economic times, it’s also important to watch your spending. That means carefully monitoring your credit card statements. The BBB says it’s received hundreds of complaints in the past 12 months from consumers whose credit cards were billed for services they say they never signed up for.

The BBB traced the charges back to Affinion Group, a company that offers membership programs such as PrivacyGuard, an identity-theft protection service, and Shoppers Advantage, which offers discounts on online purchases.

The consumers who signed up for these programs bought items online, such as movie and airline tickets, says Alison Preszler, a spokeswoman for the BBB. After they completed their purchase, she says, a pop-up offer appeared, offering a gift card or discount on future purchases. Consumers who clicked on the offer were automatically enrolled in a membership program. Under a pre-arranged agreement, Preszler says, the company from which they’d made the online purchase then provided their credit card information to Affinion.

Inform your self guys before actually enrolling with Affinion, Eventually they will ask for you Credi Card Details !!!!!!!

Conor_MK 17 May, 2011 @ 8:30 pm   143

Haha, I find it hilarious that Sony are offering us identity theft protection AFTER you allowed a multi-million pound company like yourselves to get hacked and compromise the personal details of millions of customers. I’d rather you didn’t act like you’re offering this out of kindness, when it’s pretty obvious it’s just to cover your backs should you be hacked again.

Still, since it’s free, I guess it’s worth taking.

II-SweeTM8-II 17 May, 2011 @ 8:30 pm   144

I know this has nothing to do with the related article but what is this I am hearing about cross game chat coming to PsN rumour or truth moderator reply please

PermanentlyAngry 17 May, 2011 @ 8:34 pm   145

@134 I did not know that about Affinion, hmm, I might actually think twice about signing up to a company that operated such shoddy business practices. I’ve now started doing a little digging and there’s even more!!! Nope looks like I’ll have to find a reputable company myself as it seems Sony’s choice isn’t that great with customers details themselves!!!

EddyBrockJr 17 May, 2011 @ 8:46 pm   146

What about Czech Republic… any chance? And once again thank you for your hard work in this situation 🙂

MyMobo 17 May, 2011 @ 8:54 pm   147

@123 ScouserSmithy
My name, address and date of birth can’t be found publicly linked together on any site. Or should I say they shouldn’t be available on any site but who knows now.

@ those who’ve researched Affinion thanks for the information. Please post if you find more. Like @145 I will have to think about whether I chose to such a company.

@Nick, way to go. Disappeared off again without answering most questions, just like last night.

Sony need to get their priorities straight. Games/ welcome pack are secondary to you customers safety. Announcing the gaming pack first shows what you think of your customers. Giving half info on the protection pack (no info on sites linked to, UK site anyways)shows how serious you are taking this. On top of that the company you are making us use hasn’t exactly got the best rep wrt to people’s data and honesty.

Then Sony don’t even answer questions on their own blog.

pcoftqy 17 May, 2011 @ 9:09 pm   148

So from the jist of it, you have found a company to cover our credit card worries (namely protection of our credit card that are registered with you) and out of the goodness of their hearts they will ‘LET’ us have 12 months free cover, then we will have to pay if we want to maintain any peace of mind. SHOULDN’T THAT BE YOUR JOB!!!?
Perhaps if you asked less personal questions when creating an account, then we wouldn’t have to fear for our money and personal information!
Before you defend yourselves by saying “we have done everything in our power”, remember if we hadn’t registered cards and info with you, our lives might be that much less stressfull right now.
I compare this offer to that of PPI (Payment Protection Insurance) on credit card accounts, where one has been incorrectly sold to customers when it should be offered as standard.

hutton1993 17 May, 2011 @ 9:11 pm   149

“Please note that PSN customers under the age of 18 are advised to consult their parent or guardian.

* For eligibility for fraud protect consumers must be 18+ and be an account holder on 20 April 2011.”

I’m confused :S

phr0zen1971 17 May, 2011 @ 9:19 pm   150

Just want to say thanks to Sony for working hard to restore the PSN – I think it is good of them to offer the free games to download and I for one will be downloading 2 🙂

I understand people are angry that Sony gothacked but in this will be an ever increasing problem in the future and Sony are doing all they can to prevent this from happening again. Free identity protection and a forced Firmware update will also prevent all those jailbroken PS3’s from coming back online and stop the cheaters on Black Ops for example. I will be sticking with Sony and I am a happy user.

S-Cript 17 May, 2011 @ 9:25 pm   151

i wonder how many “SONY own network” employees are posting online,
stating that they are happy with what they got rolled up into a commercial translation of the newsmessage

blackangelwhite 17 May, 2011 @ 9:26 pm   152

I am from Serbia and I had to create a new user account! I will a new user account, I want my old user account, and I got the mail that would confirm its identity!! in my country there is no customer care!!!
What do I still work?
Thanks in advance…

MUHAMMED_HUSSAIN 17 May, 2011 @ 9:28 pm   153

nick i ain’t recieved the email and its been 2 days. my brother recieved the email and he could change his password without DOB. also just recieved a int paging on my home phone, could that be from the customer service i called earlier? i called the customer service and after about 30sec the line goes dead, after about 5min the phone beeps, it that supposed to happen? nick or james please help me

SD1979 17 May, 2011 @ 9:33 pm   154

I have to say that this service is worth a lot more to me than the (terrible choice of) games you’re giving away.

Thank you.

billaynik 17 May, 2011 @ 9:36 pm   155

Hi, when psnetwork came back on i couldn’t enter with my old password i reset it as i was said by your costumer service to do and i have been waiting from 15/5 till today the email with my new password, i still haven’t recieved it! I tried to reset my password at 19:00 GMT tonight 17/5 but still haven’t got the email! i registered with a new email cause i wanted to communicate with you and ask for directions! i know that you are working for our safety and you are trying your best but i don’t even know if i am waiting in vain all this time or i should still keep waiting! please reply giving directions i know i can enter with my new account but i have to use my old for communicating with my the friends that i have! excuse any mistakes i have made and also if i had to contact with you in a different way! thank you!

blackangelwhite 17 May, 2011 @ 9:42 pm   156

I add this just yet. I was in the meantime while the PSN was shot down my playstation3 die, so I had to replace the shop for a new and therefore wait for email confirmation of my identity, but no mail … and there are the rest: trophies, friends and much more …

PlayingCasually 17 May, 2011 @ 9:52 pm   157

This again prooves that SCEE has a gigantic parts of the world covered and of course they cannot be as efficient as, say, SCEA, SCEK or SCEJ. Why in God’s name SCEE has to cover ALL countries in Europe, India(?!), Australia(?!!), New Zealand(?!!) and South Africa?! Is this just because they are PAL territories? Well, it completely sux, because it just makes SCEE’s work slower for everyone, not to mention that you cannot handle one country’s regulations and market if it’s completely on the other side of the globe.

i_m_c01 17 May, 2011 @ 9:57 pm   158

errmm… errmmm… just give me a few seconds I’m trying to think of something to complain about or ask a question that’s been asked 50 times before and answered but I can’t be bothered to read the replies.
On a serious note, cheers nick/sony/the guys that busted their balls to get this all up and running again.
Didn’t expect any freebies apart from the data protection scheme (to be honest, might not be using it after reading some of the info some of the other guys posted) although cross game chat would be amazing, don’t expect a reply, just hoping you might consider it.

chrisopo 17 May, 2011 @ 10:02 pm   159

nick caplin why arent our stats changing on grand theft auto IV cops n crooks because i’ve checked since yesterday and nothing has changed will they add up in time or not thanks and answer ASAP please

ammaar7 17 May, 2011 @ 10:44 pm   160

On my brothers account there is a Playstation email but there is no useful links to change password. there is a link but when you sign in it gives you the same message. .It says a email has been sent to the email address. but there is no password reset link. Please help as he has loads of trophies and it will affect his Call of Duty Mw2 level.

Epic__Soldier 17 May, 2011 @ 10:49 pm   161

i cant sign in with my old account so i had to create a new account. will is still get Playstation plus and welcome back gifts. on my new account.

TOMO91130 17 May, 2011 @ 11:05 pm   162

All is good for me. I will use and enjoy the two free games, Thank you.

LordJapos 17 May, 2011 @ 11:15 pm   163

too bad there is nothing for us, that ppl actually feel discriminated is just plain laughable. i’m not too worried, though if the hackers even want to do the consumers any individual harm, then i wish them good luck with the 40 million accounts with false information


@Epic__Soldier, comment 162: No you won’t. Nick has answered that before. The welcome back offers are only for accounts set up before or on the day PSN went down, ie April 20th

pcoftqy 17 May, 2011 @ 11:23 pm   165

Re: Ammaar7 (Post #101)…

“On my brothers account there is a Playstation email but there is no useful links to change password. there is a link but when you sign in it gives you the same message. .It says a email has been sent to the email address. but there is no password reset link”…

I stated earlier that my wife (and other sub-users in my family) have not received their Password reset emails. After reading this, I have come to believe that a message that we received earlier today could be the email we have been waiting for BUT like Ammaar7, we had the message that “an email is on it’s way to their email address” and nothing more.
Could this be an error in the email message that has been overlooked, or is there another message on it’s way that actually works?


@166. If you’re using a hotmail/live email then apparently if you add the email address to your safe senders list then that rectifies the problem & you get the password reset email quite quickly

skudd2007 17 May, 2011 @ 11:36 pm   167

2 1/2 days later and no email for my 2 email add’s my friend in sweden got his the first day. take it brits get descriminated against again.
no wonder i want to leave psn with you the way you treat people. why do i bother. in short if your holding them back for some sick reason then keep them. it wont stop me walking.

The games they are giving away are rubbish , stroke OLD or were already free on ps plus. Why not just credit everyones accOunt with money say £20 , to spend on the ps stOre. That would be alot better … As for the email to hotmail accounts mine came 2days ago , and no Problems logging in… But the new firmware did mess uP my friends ps3 … The new shape one …!!!!!

skudd2007 17 May, 2011 @ 11:38 pm   169

today my friend asked me to play on bad company 2. and guess what!! yep the hacks and cheats can still go through sony psn network some bleeding update in security!!!!!

skudd2007 17 May, 2011 @ 11:46 pm   170

sbk1 i dont have the new ps3. mine can play ps1/ps2/ps3. and has no problems with any updates.

skudd2007 17 May, 2011 @ 11:47 pm   171

ace_1 that do not reply is already added and dosnt show

MONKEYDLUFFY2010 17 May, 2011 @ 11:48 pm   172

I would be very sad if you guys get hacked again,
and Denmark was left behind with no sorts of protection.
Even Germany our neighbour country is on that list.
But ofcourse it may take some time, so please do your best Sony.

UK-Welsh_Lamb 17 May, 2011 @ 11:51 pm   173

I would REALLY LIKE AN EXPLANATION as to why HACKERS and JB users can still access the PSN using the ReBug 3.61 spoofer as I have just found out. This means they will get the same welcome back package as the rest of us legit users and I find that unacceptable. Please explain as I feel that this just emphasises the lack of security STILL on the PSN, I feel that I cannot still trust Sony with my details.
I have seen proof of this and it is also all over the web. I could fix this in an hour and I’m just a network manager that works for schools and such…..

skudd2007 17 May, 2011 @ 11:52 pm   174

did you know that 95% of all hacks cheats glitches go through sony network and they never cought one offender?? did you also know that in 2009 it was recorded that sony psn was that bad with hacks and cheats to online games the games would lag. so in 2 they solved 5% how crap is that~!!!

skudd2007 17 May, 2011 @ 11:53 pm   175

2 years that is 5% stopped

skudd2007 17 May, 2011 @ 11:55 pm   176

welsh lamb they dont give a rats face because where brittish!!! if you was american they would listen!!

pcoftqy 17 May, 2011 @ 11:58 pm   177

@167 Ace 1:

Thanks for the info. Don’t think any of the family has that address blocked but it wouldn’t harm to put it on Safe List to be certain.
Thanks again.

skudd2007 17 May, 2011 @ 11:59 pm   178

another thing welsh lamb why help them with security leaks they wont thank you they will take the praise for your hard work.


You are starting with apologies. Well, talk is cheap. We ALWAYS get to hear that things are difficult. It´s difficult to sell movies in the Netherlands, it´s difficult to sell comic books in the Netherlands, it´s difficult to sell Play tv in the Netherlands, it´s difficult to sell music in the Netherlands. Yes, it is, when you are extremely incompetent. Hire people in the countries that are “difficult” and start acting on your promises. You had more than 3 weeks to figure that out!
Sony made a promise, be sure to keep it!
If in the meantime something happens with my information I´m sure you look the other way. You are further away than ever to win back my trust.

REPUBLIC_OF_BLAH 18 May, 2011 @ 12:25 am   180

Hi nick

Any chance little old new zealand will be offered any identity protection services

chrisopo 18 May, 2011 @ 12:32 am   181


chrisopo 18 May, 2011 @ 12:33 am   182


jediryan123 18 May, 2011 @ 1:04 am   183

im under 18 and had my personal details and card details stolen. What about me?

Ado78 18 May, 2011 @ 1:17 am   184

ha haaa. read some of the articles on Affinion, the irony of Sony, after being hacked, offering data protection to its customers, from another company that have already been wrapped on the knuckles for buying (and subsequently applying charges to) credit card info from other e-tailors.

couldn’t write it better..

kinda glad they haven’t offered anything to us on the emerald isle yet. altough find it funny they couldn’t find a vendor for here yet considering half of the insurance companies operating over here are English!! they all must have been asking for actual premiums rather credit card info as payment XD.

and, i’m not complaining about the content of the welcome back package, as a free service i don’t think Sony are obliged to give us any freebies PSN wise as a result of the outages. Just getting tired of a company that have been doing business in this country as far as i can remember (32 years and counting) still havent figured out how to get a new business model (like Video service) operational inside of three years after one of the biggest markets in the world (US) has already gone live

Ado78 18 May, 2011 @ 1:18 am   185

@ 184, sue your bank for negligence, for issuing a credit card to a minor!!

ScouserSmithy 18 May, 2011 @ 1:20 am   186

If I worked for Sony at this moment in time I would of broke, or quit my job because of the stress. In my opinion there in turmoil for customer satisfaction, and everyone having a go at them isnt going to help. We all just have to be patient or were just going to add to there problems.

SpiderMike_X 18 May, 2011 @ 1:26 am   187

4 pages of ingratitude and whining. How soul destroying for the staff…..

Grizzly69 18 May, 2011 @ 2:10 am   188

Out of curiosity, does this cover the recent event’s? For example if few weeks after applying for the insurance I had a financial loss from the previous security breach would I be covered?

xX_MaND0_714_Xx 18 May, 2011 @ 2:31 am   189 he has a good idea i think you all should hear, or see..

chrisopo 18 May, 2011 @ 2:50 am   190


blankedboy 18 May, 2011 @ 4:13 am   191

People may want to look very carefully at Affinion before giving them any of your personal details or credit card information. From the wikipedia entry here:

According to the Better Business Bureau, thousands of issues have been reported by consumers for deceptive selling practices, unauthorized charges to consumers’ credit cards, and failure to respond or resolve issues. Many of these complaints stem from the charges individuals found on their credit card statements. Consumers are told that it takes 28 days for a charge to be canceled or credited back, and even employees of the credit card company are not able to dispute these charges in the same manner any other charge would be handled. Per the creditors contracts with Affinion Group disputed charges were to be processed by contacting Affinion directly. Where any normal unauthorized charge can be disputed and resolved within a month as a matter of law, charges from these merchants are often not resolved for several months on end.[11]

blankedboy 18 May, 2011 @ 4:13 am   192

And more here:

On March 7, 2005, the company made a Settlement Agreement with the Office of the Attorney General of Florida. Florida Deceptive and Unfair Trade Practices Act, Chapter 501, Part II, Florida Statutes.[12]

In July, 2005, the Attorney’s General of Connecticut, California, and Maine brought a lawsuit against TLG/Affinion for allegedly deceiving consumers into enrolling in its clubs.[13] [14]

In December, 2006, Trilegiant/Affinion agreed to pay over $8 million dollars to 17 states and their residents to settle allegations of deceptive selling practices.[15

blankedboy 18 May, 2011 @ 4:16 am   193

And Affinion are a marketing firm, rather than a specific data protection/identity theft firm, so this seems a lot more like spin/damage control from Sony than an genuine attempt to protect loyal customers.

blankedboy 18 May, 2011 @ 4:27 am   194

“These companies charged millions of consumers’ credit cards without ever obtaining the billing information directly from consumers. While Affinion’s decision to end the so-called ‘datapass’ process is a positive step, this investigation is ongoing and will not end until all online shoppers are protected and online datapass marketing has been stopped.” said Sen. John Rockefeller (D-W.Va.) at the the U.S. Senate Commerce Committee meeting on Affinions shady business practices.

The irony of Sony working with Affinion when millions of customers have had their credit card details stolen is almost too much to bear.

blankedboy 18 May, 2011 @ 4:31 am   195

There have also been complaints made to the ASA about their marketing/advertising practices.

blankedboy 18 May, 2011 @ 5:17 am   198

Are Sony selling our credit card information to Affinion?

lightbahamut75 18 May, 2011 @ 6:33 am   199

Cool, some old games that most of +users already have and a service that most of people won’t have to use…

Thanks Sony you really know how to make apologies…

PK1988 18 May, 2011 @ 7:48 am   200

What about Australia?

ozjad 18 May, 2011 @ 8:37 am   201

Based on how long it took to finalise the botched welcome back programme and this identity protection that covers less than half the SNEE/SCEE territories, i have lost all faith in sony and what do i have to show for it? my personal details on the black market.

curb_stomping123 18 May, 2011 @ 8:46 am   202

i really love sony you guys have the best gaming systems and the best tvs and thanks for the email took 2 days but i dont care stick with it guys

CampusV 18 May, 2011 @ 9:02 am   203

I have also have a UK account and have a plus subscription only on my UK account.But I live in Republic of Ireland reason why I have a plus subscription on my UK account because I live closer to the northern Ireland. I would like to known will the identity theft fraud project would still be able to protect my account. I really hope so because I would sign up to keep my UK account safe. please reply back Nick

pesdevil 18 May, 2011 @ 9:10 am   204

I finally got the password reset…jeeeeeeeaaaaaaaaaaaaaaahhhhhhhh

Neogenic 18 May, 2011 @ 9:40 am   205

Will SCEE offer any kind of alternative support for countries that do have a poor infrastructure against identity theft or none at all? Just wondering about that.

Hawkboi 18 May, 2011 @ 9:54 am   206

Welcome back! I am sorry you have received such bad publicity from a quite frankly hysterical media. It’s a shame that many ‘journalists’ appeared not to have checked their facts before spouting rubbish to the general public.

I would like to thank you for your offer of identity theft Protection but I decline. I’m a big boy now and can take care of my own problems.

I have apparently had my personal details stolen at least 3 times now, and so far (touch wood) have yet to suffer any ill effects from evil cyber criminals.

I would like to thank you for your heartfelt apology, this was a shock as no other company that had lost my details had done this before…they merely pointed the blame elsewhere. Very impressed by this.

It’s a shame the blog was so inactive during the outage, I for one would have liked to have seen some articles about what was going on behind the scenes. I realise that a lot of this was confidential…but I feel a human interest story of someone/or team working tirelessly, being stressed, not having much sleep could have gone a long way. The silence was deafening.

However I’m very pleased to have you back, And wish you all the best.

illage2 18 May, 2011 @ 10:03 am   207

In future I think I might use the PS cards rather than tie my credit card to my PSN account again.

At least Sony are trying everything they can to protect the personal data of its customers and I respect that.

illage2 18 May, 2011 @ 10:16 am   208

I wish people will stop complaining about it not being in their country. It’s not as easy as finding a company and asking them.

If you wait the ID Theft protection will come to your country soon.


@208 says those who lives in a country that always receives preferential treatment and never been short changed by SCEE.

Skookie30 18 May, 2011 @ 10:24 am   210

If you gonna use Lovefilm & music unlimited free for 30 days or if you sub after the 30 days PSN-cards are useless you NEED your CARD details.

“try PSN card there is no try”

FBZ1501 18 May, 2011 @ 10:29 am   211

Sounds like a good offer to me.. 12 months free ID cover is a great make up offer.

Neogenic 18 May, 2011 @ 10:30 am   212

It’s easy to say that people should stop complaining if their country is not in the list. The truth of the matter is that personal information was stolen and people are therefor concerned about how this matter may be resolved. It’s their right to complain.

xbox_holen_360 18 May, 2011 @ 10:36 am   213

i hope they do this with norway too, cus in norway we in general pay double of all the other countries

johnyd32 18 May, 2011 @ 10:37 am   214

with this and the welcome back package details being revealed does this mean we can expect the store back soon? or is it still a ways off? only concerned because i got a new ps3 yester day managed to transfer my account to it no problem but need to redownload all my dlc

trust_me666 18 May, 2011 @ 11:31 am   215

stop complaining, sonys doing the best they can for the over 70,000,000,000 players

maniac81 18 May, 2011 @ 3:33 pm   216

No one is answering here. No one is answering on the forum. And to call the support you have to be rich.

maniac81 18 May, 2011 @ 3:34 pm   217

I will ask again. Will Norway get something like this????

billaynik 18 May, 2011 @ 3:50 pm   218

after 2 1/2 days i got the email thank u sony!

Robin_Rico 18 May, 2011 @ 4:54 pm   219

hi not sure where to post but can you please help i have just been playing cod blk ops online i randomly got kicked out of a game then a message came up saying some1 else has logged in using this ID? i promptly changed my password again but was this normal?

matrob87 18 May, 2011 @ 5:36 pm   220

I cannot believe how many people do not read the updates fully!!!! good update nice to see playstation cleaning up the mess, to all those complaining it could be worse playstation could have done nothing at all and just patched up the problem!!!

maniac81 18 May, 2011 @ 6:01 pm   221

What update? There is nothing new here on the blog, and nothing new on the playstation homepage and nothing new on the playstation forum.

So I will ask again matrob87, what update are you talking about???

TOLENTONE 18 May, 2011 @ 6:25 pm   222

I appreciate the effort you guys are putting in and look forward to details for Denmark.

i_m_c01 18 May, 2011 @ 8:38 pm   223


The update says it is a “ONGOING PROCESS”. That means they are still looking into it. If they ain’t replying then that means they haven’t found a suitable one in Norway YET. You can’t expect them to answer if they ain’t found anything suitable for you yet.

maniac81 18 May, 2011 @ 9:15 pm   224

Where did you find that update. The article haven’t been edited since it was released.

i_m_c01 18 May, 2011 @ 10:27 pm   225

“Each country has a different way of handling identity theft, whilst some offer relatively sophisticated services, others may not. Therefore, we must stress that this is an ONGOING PROCESS which will see new identity theft protection programmes identified where possible.”
That is in the original statement, the one at the top of the page.
They have only released the name of the company used for the UK, France, Spain, Italy and Germany because it was probably easier to find a company that covers these countries. They say in the post some countries offer sophisticated services and some don’t. Depends on whether Norway has a company that offers this.

Jigsy1 18 May, 2011 @ 10:36 pm   226

Now this is a _lot_ better.

blankedboy 19 May, 2011 @ 1:13 am   227

Look into Affinion and the complaints/lawsuits made against them before making a judgement as to whether this is “better” or not. The y are credit card scammers and have had to pay millions in damages in the USA.

JADDES 19 May, 2011 @ 12:24 pm   228

and for belgium pffff

maniac81 20 May, 2011 @ 3:59 pm   229

Typical. No answer. And when I got an answer on the forum, the person told me that he/she didn’t know anything. He/she didn’t even wanted to ask someone that actually knows something.
I wrote a e-mail to my country’s support, and what a surprise! No answer. They could at least leave an answer that it unsure at the moment or that this will not be given to Norwegian customers!
And this Nick character seems to have gone into hiding.

Yamasacker 21 May, 2011 @ 10:07 am   230

Logged on the Identity theft website today and there is now a contact number for you to sign up for this service.

For further details go to:-

The number to phone to get your free 1 year Identity theft protection is

0800 456 5913


Xidore 21 May, 2011 @ 10:51 am   231

10+ mins on hold including the blablabla pitch the computer voice has on that hotline. Not my idea of fun. Maybe they are busy? If Sony are paying for a service, I’d expect them to man the phones on the 2nd day it’s offered!

Poor show Sony, more of the same. I’m tiring of the wait for everything you do!

Yamasacker 21 May, 2011 @ 12:09 pm   232

Just called myself to see what the service was like and get signed up and got straight through.

Give it another go maybe worth it for the peace of mind this insurance gives you and best of all its free for 12 months

creativeMark 21 May, 2011 @ 12:41 pm   233

Just rang up to sign up for the offer, you do have to listen to a recorded message that was a couple of minutes, got straight though to an agent and signed up.

call was staright forward, after all it’s free !! happy days !!

echo_romeo 23 May, 2011 @ 12:56 am   234

I heard about some free downloadable games (such as little planet) and free movies. Is this correct? Where can we get these? I tried accessing the ps store but its still under mantainance.

bobend 23 May, 2011 @ 9:55 pm   235

When will an Identity Theft Protection Program be announced for Denmark?

SURUL 7 June, 2011 @ 1:24 pm   236

The identity theft service offered by SONY is best summed up as a COVER-UP.
The identity theft service offers monitor of 1 card, bear in mind that you could have used ‘n’ number of cards to purchase ‘n’ number of things. Now, if you were to browse your purchase history it would have your old cards which my guess be definitely stored on their system and would definitely be fallen to hackers.
Now is it just a publicity stunt to offer a theft protection or do they really mean it !! As for me it does not make sense to register one card and not be able to register another.
A recent 30 min paid conversation with SONY gave me following response which does not mention my suspicions but best cover up their side.

Posting it here for all to know and hoping for a reply.