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Helping you stay safe on PSN: 3 things you need to know about safety and moderation

Common misconceptions debunked by our Safety & Moderation team

Continuing our series on helping you stay safe on the PlayStation Network, this week I want to provide a bit more clarity on how everything works with regard to reporting and moderation.

We strive to ensure that all players enjoy their time on PlayStation Network. To ensure that PSN remains a welcoming place for all we have a range of systems set up to protect you and your fellow gamers online.

We’ve noticed a few common misconceptions about how Safety & Moderation operates, so to debunk those – and to help you understand how our processes work -read on!

1. Reporting someone multiple times doesn’t mean they’re automatically banned

In fact, reporting someone many times without cause can actually result in the reporter being punished, so it’s important to bust this one right off the bat.

Every single report that PlayStation receives is looked at by a human moderator who’s an expert in the language and culture of the player whose content is reported, and we have moderators looking at reports 24/7, 365 days a year.
We try to make sure our players understand the result of the report they submitted, so we’ll let you know via system messaging once we’ve made a decision.

Don’t get discouraged if we don’t take action on your report though – it may just be that we couldn’t find or don’t have evidence of what you’re trying to tell us about (and to help us with that, please make use of the free-text explanation box available during the report process) or that we understand your issue but it just doesn’t violate our Code of Conduct in this case.

But we do also look into users who continually abuse the report function. This makes it harder for our moderators to get to the genuine reports quickly, so you may find yourself on the receiving end of a warning, suspension or possibly even permanent account ban if you persist in doing this.

2. If we have to take action, we’ll message you and explain why

If ever we have to take action against your account for a Code of Conduct violation, we’ll let you know via email and/or system messaging.

Sometimes we’ll just send a warning if the offence is minor, but be aware that persistent offences of this kind can lead to temporary or even permanent suspension of your account.

PSA: Safety Mythbusters

The messages we send you will always include an explanation of the Code of Conduct violation in question, so please pay attention to these warnings and try to stick to the Code of Conduct in the future.

If for some reason you don’t think you’ve received an email about this, check your junk or spam filters and ensure emails from PlayStation are added to safe senders going forward.

3. Help us by reporting the specific problem, rather than the player’s ID

You can report a player’s Online ID from their profile if the name they’ve chosen is offensive, abusive or otherwise violates the Community Code of Conduct.

But be aware that this is only intended to be used for the actual ID itself – that is, the text of the name they’ve chosen to be known by on PlayStation Network. It is not intended as a way to tell us about everything that person has ever done on PlayStation Network.

PSA: Safety Mythbusters

If it’s not the Online ID you wish to report, remember to always report the specific Code of Conduct violation in question – so, for example, report the message the player’s sent, the image they’ve posted to Communities, or use the report option in the game where you think they’re being abusive.

Read more in our “Helping you stay safe on PlayStation Network” series: 

 

 

10 Comments
4 Author replies

Question: What would happen to someone’s purchased digital content should they find themselves banned from using their account? Could they create a new account and access previously purchased content via a slave/master account?

(I’m not considering being on the end of a banning, just interested btw )

Shadow0fdeth69 27 March, 2018 @ 05:29
1.1

Your stuff will be gone forever. Can’t even play your games offline. I’ve never been banned permanently but have been temporarily so a couple times and was locked out of the games I bought with the account.

Essentially when you buy digital all you’re doing is renting them. Even though often times you’re paying WELL over physical copy prices.

Robert Lewington 27 March, 2018 @ 07:45
1.2

Hi Gotrek_74. Check out this article where we go into more specific detail about bans and suspensions: https://www.playstation.com/en-gb/get-help/help-library/my-account/grief-reporting/banned-and-suspended-consoles-and-accounts/

2

If someone gets banned is that it forever? Or is there like a time limit (i.e one month) and any form of appeal/some way to request an unban?

Although I imagine it’s a case by case kinda thing.

jason-bridges 27 March, 2018 @ 08:10
2.2

Thanks!

Awesooooome

Good job.

Hello, Thanks for the info :)

Someone harassed me multiple times over party back in ’16 (he was a friend of some newly met “friends” or better said players). So after it happened on other occasions as well, I decided to report him. But apparently you can’t report someone who violated the code of conduct while in party. On top of that, I only realized later after reporting, that I might’ve been in party with them (while it happened) while using another account. Or maybe not sorry I have a very good memory but when it comes to bad stuff I easily forget the details…

So I received a “system message” saying that there couldn’t be anything found on that user and falsely accusing and reporting someone (which I definitely didn’t) might get punished…

I even called the support and asked about it, and they said that parties and what happens in there cannot be reported. I asked to take the report back, so I wouldn’t be the one who gets punished for seeking justice and they said they’ll ask b...

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Hello, Thanks for the info :)

Someone harassed me multiple times over party back in ’16 (he was a friend of some newly met “friends” or better said players). So after it happened on other occasions as well, I decided to report him. But apparently you can’t report someone who violated the code of conduct while in party. On top of that, I only realized later after reporting, that I might’ve been in party with them (while it happened) while using another account. Or maybe not sorry I have a very good memory but when it comes to bad stuff I easily forget the details…

So I received a “system message” saying that there couldn’t be anything found on that user and falsely accusing and reporting someone (which I definitely didn’t) might get punished…

I even called the support and asked about it, and they said that parties and what happens in there cannot be reported. I asked to take the report back, so I wouldn’t be the one who gets punished for seeking justice and they said they’ll ask but I didn’t hear back since then.

I hope at least that everything on my end will be cleared.

Sincerely,

iEroberer

Robert Lewington 27 March, 2018 @ 15:31 Edited
5.1

Hi iEroberer, don’t worry, there are no ‘bad marks’ against you just for submitting one report where we couldn’t find the issue – we want players to report issues they’re experiencing with inappropriate content on our network, so don’t feel discouraged. The system message you received is just a general note about not abusing the report function, not a sign that you necessarily did anything wrong. Hope that helps!

5.2

It definitely helps! Thank you very much :)

Shame you haven’t said how you expect to combat corruption amongst moderation staff. I’ve been accused of spamming the forums and here despite making a maximum of 3 posts stating 3 entirely different things on the forums, and simply asking a question on here. I recieved a warning based on this spurious allegation which was the result of a corrupt staff member and reporter pandering, especially on the forums (although the forums are renowned for corruption, cliques and ridiculous moderation – have always been that way since ole’ blue).

Furthermore the staff at the support email response team refuse to apologise for the issue and retract the warning despite being unable to prove I actually did “spam” or break any rules.

7

So, my friend account got stolen, its unrecoverable due of all of emails and secondary security out of option.

Being said, the stolen account was still in my friendlist (dont want to delete it since i can watch the stolen ID’s activity)

so, how to deal with this?

Do reporting it as hacked account helps?

(Last time i remember, i cant seem to file a report ID consisted as Friendlist)

Or any suggestion to get the hacked/stolen account back to original owner?

Robert Lewington 04 April, 2018 @ 08:31
7.1

Hi SkySeven77 – you can find out all about compromised accounts, who to contact and how to secure them here: https://www.playstation.com/en-gb/get-help/help-library/store—transactions/payments—refunds/unauthorised-transactions-and-compromised-account/

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